Cancelling Listings for Your Sub-account in GHL Customer Care
Learn how to cancel the Listings feature in GHL Customer Care, stop billing, and manage online directories effectively. Step-by-step guide and troubleshooting tips.
2 min read419 words6 explained imagesUpdated Fri, 16 Jan at 6:47 AM
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To reduce the time and effort it takes to cancel Listings subscriptions, we have made it easier for our users. With the Automated Cancellations, users gain the ability to effortlessly initiate cancellations for online listings directly through our platform. This feature helps users to cancel Listings subscriptions directly from our platform, ensuring an efficient and hassle-free experience.
The automated Listings Cancellation is only applicable for users who have submitted the Listings form 30 days prior to cancellation
Follow these steps to cancel the listings feature within a sub-account:
Step 1: Navigate to Business Entities
On the left-side navigation bar, select Reputation
Using the top navigation ribbon, select Listings
On the secondary navigation ribbon, select Business Entities
Step 1: Navigate to Business Entities (image 1 of 6)What this shows On the left-side navigation bar, select Reputation Using the top navigation ribbon, select Listings On the secondary navigation ribbon…What this showsIllustrates the "Step 1: Navigate to Business Entities" section of "Cancelling Listings for Your Sub-account in GHL Customer Care".This screenshot appears in the "Step 1: Navigate to Business Entities" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: On the left-side navigation bar, select Reputation Using the top navigation ribbon, select Listings On the secondary navigation ribbon, select Business Entities. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Under the Business Entities, click the 3 dots icon next to the business From the dropdown, select Unsubscribe.Image 1 of 6What to chooseOn the left-side navigation bar, select Reputation Using the top navigation ribbon, select Listings On the secondary navigation ribbon, select Business Entities
Fields in this part of the guideOn the left-side navigation bar, select ReputationUsing the top navigation ribbon, select ListingsOn the secondary navigation ribbon, select Business Entities
Buttons and menus referencedReputationListingsBusiness Entities
Next stepUnder the Business Entities, click the 3 dots icon next to the business From the dropdown, select UnsubscribeAll 3 steps in this procedure
On the left-side navigation bar, select Reputation
Using the top navigation ribbon, select Listings
On the secondary navigation ribbon, select Business Entities
Step 2: Click Unsubscribe
Under the Business Entities, click the 3 dots icon next to the business
From the dropdown, select Unsubscribe
Step 2: Click Unsubscribe (image 2 of 6)What this shows Under the Business Entities, click the 3 dots icon next to the business From the dropdown, select UnsubscribeWhat this showsIllustrates the "Step 2: Click Unsubscribe" section of "Cancelling Listings for Your Sub-account in GHL Customer Care".This screenshot appears in the "Step 2: Click Unsubscribe" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: Under the Business Entities, click the 3 dots icon next to the business From the dropdown, select Unsubscribe. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once….Image 2 of 6What to chooseUnder the Business Entities, click the 3 dots icon next to the business From the dropdown, select Unsubscribe
Fields in this part of the guideFrom the dropdown, select Unsubscribe
Buttons and menus referencedUnsubscribe
Next stepA pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation.All 2 steps in this procedure
Under the Business Entities, click the 3 dots icon next to the business
From the dropdown, select Unsubscribe
Step 3: Follow Cancellation Process
A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation.
Step 3: Follow Cancellation Process (image 3 of 6)What this shows A pop-up opens to confirm the location details for Cancellation.What this showsIllustrates the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care".This screenshot appears in the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the…. Immediately after, the guide continues: It's important to understand the implications of cancelling Listings.Image 3 of 6How to confirmA pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation.Next stepIt's important to understand the implications of cancelling Listings:
Step 3: Follow Cancellation Process (image 4 of 6)What this shows A pop-up opens to confirm the location details for Cancellation.What this showsIllustrates the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care".This screenshot appears in the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the…. Immediately after, the guide continues: It's important to understand the implications of cancelling Listings.Image 4 of 6How to confirmA pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation.Next stepIt's important to understand the implications of cancelling Listings:Step 3: Follow Cancellation Process (image 5 of 6)What this shows A pop-up opens to confirm the location details for Cancellation.What this showsIllustrates the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care".This screenshot appears in the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the…. Immediately after, the guide continues: It's important to understand the implications of cancelling Listings.Image 5 of 6How to confirmA pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation.Next stepIt's important to understand the implications of cancelling Listings:
What Happens After You Cancel Listings
It's important to understand the implications of cancelling Listings:
Data Synchronization Stops: Your business information will no longer be updated across directories
Potential Inconsistencies: Over time, discrepancies may arise in your business information across different platforms
Impact on SEO: Your local SEO rankings may be affected due to inconsistent information.
Billing Stops: You will no longer be billed for the Listings feature
Troubleshooting Failed Cancellations
In an event when the Cancellation fails, you will get an error message as shown below. In such cases, please raise a cancellation request with the support team.
Troubleshooting Failed Cancellations (image 6 of 6)What this shows Data Synchronization Stops: Your business information will no longer be updated across directories Potential Inconsistencies: Over time…What this showsIllustrates the "Troubleshooting Failed Cancellations" section of "Cancelling Listings for Your Sub-account in GHL Customer Care".This screenshot appears in the "Troubleshooting Failed Cancellations" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: Data Synchronization Stops: Your business information will no longer be updated across directories Potential Inconsistencies: Over time, discrepancies may arise in your business information across different platforms Impact on SEO: Your local SEO rankings may be affected due to inconsistent…. Immediately after, the guide continues: Q: Can I reactivate Listings after cancellation? Yes, you can reactivate Listings at any time by following the setup process within your sub-account.Image 6 of 6What this coversData Synchronization Stops: Your business information will no longer be updated across directories Potential Inconsistencies: Over time, discrepancies may arise in your business information across different platforms Impact on SEO: Your local SEO rankings may be affected due to inconsistent information. Billing Stops: You will no longer be billed for the Listings featureNext stepQ: Can I reactivate Listings after cancellation? Yes, you can reactivate Listings at any time by following the setup process within your sub-account.
Frequently Asked Questions
Q: Can I reactivate Listings after cancellation? Yes, you can reactivate Listings at any time by following the setup process within your sub-account.
Q: Will my business information be removed from directories after cancellation? No, the information will remain but will no longer be actively managed or updated through GHL Customer Care.
Q: Is there a cancellation fee or penalty? No. You can cancel Listings at any time with no additional fees. Billing stops immediately upon cancellation.
