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Reselling Products

Online Listing Overview & Setup Doc

Set up and resell Listings in GHL Customer Care. Improve local SEO, connect social profiles, manage billing, and troubleshoot common Listings issues efficiently.

6 min read1,383 words23 explained imagesUpdated Mon, 7 Jul, 2025 at 4:36 PM
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On this page
  1. More Tutorials from the Community
  2. Key Benefits of Listings
  3. How to Add Listings to a SaaS Offer
  4. How to Resell Listings
  5. How to Set Agency-Wide Listings Default Pricing
  6. How to Customize Listings Pricing Per Sub-Account
  7. How Clients Can Purchase Listings Offer
  8. How to Deploy Listings without Directly Charging the Client
  9. Understanding Listings Billing
  10. Understanding the GHL Customer Care Invoice
  11. Troubleshooting
  12. My listings look wrong / my listings are waiting on customer / my listings are waiting on partner / all my listings are still processing
  13. My listings are not live. I see an In-review message
  14. How do I see which locations are signed up for Listings?
  15. How do I connect my Client's Social Media to their Online Listing?
  16. My listings are not live. I see a Cancelled message on the screen
  17. Frequently Asked Questions
  18. Related Articles

This article explains how to use the Listings feature in GHL Customer Care to improve your clients’ local SEO through directory listings management. Learn how to resell Listings, configure pricing, manage billing, and deploy the feature across your SaaS plans.

Video 1 Open in a new tab

More Tutorials from the Community

https://youtu.be/PmvgilQIDs4

https://youtu.be/_DPcMxaM4Mo

https://www.youtube.com/watch?v=0tHGCX3b-mE

What is the Listings Feature?

Listings is an incredibly powerful SEO tool that creates backlinks and ensures your client's Vital business info (address, operation hours, phone numbers, etc) is consistent across 70+ of the world's most reputable websites.

Listings is a great complimentary service that can be deployed alongside your services and can be resold through GHL Customer Care with a markup price of your choosing... cha chinggg!

Listings with GHL Customer Care is available at an absolute rock bottom price with minimal commitment. Click here for more information on pricing

If you're looking for a quick way to drive more organic inbound messages, combine Listings with our Google My Business chat widget. This is something that's quick to set up and all businesses can benefit from.

Key Benefits of Listings

Listings provides powerful SEO and reselling advantages for agencies and their clients.

  • Enhances SEO with structured backlinks from reputable directories

  • Ensures consistent business information across major listing platforms

  • Minimal commitment (1-month minimum)

  • Custom markup for reselling to sub-accounts

  • Value added service that can be deployed alongside your packages

How to Add Listings to a SaaS Offer

Bundling Listings into your SaaS plans allows you to offer clients a seamless, scalable local SEO solution. For more details on this adding Listings to your SaaS offer, click here.

  1. Go to "SaaS Configurator" in your agency dashboard

    Step 1 of 4: Go to "SaaS Configurator" in your agency dashboard What this shows Step 1 of 4: Go to "SaaS Configurator" in your agency dashboard What this shows Shows where to go for step 1 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 1 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you go to "SaaS Configurator" in your agency dashboard. The next step is to find the plan you want to edit and click Edit Details. Step 1 of 4Image 1 of 23 Where to goGo to "SaaS Configurator" in your agency dashboard
    Buttons and menus referenced Edit DetailsAddonsSave Changes
    Next stepFind the plan you want to edit and click Edit Details
    All 4 steps in this procedure
    1. Go to "SaaS Configurator" in your agency dashboard this image
    2. Find the plan you want to edit and click Edit Details
    3. Navigate to the Addons section
    4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm
  2. Find the plan you want to edit and click Edit Details
    Step 2 of 4: Find the plan you want to edit and click Edit Details What this shows Step 2 of 4: Find the plan you want to edit and click Edit Details What this shows Shows what to click for step 2 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 2 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you find the plan you want to edit and click Edit Details. The next step is to navigate to the Addons section. Step 2 of 4Image 2 of 23 What to clickFind the plan you want to edit and click Edit Details
    Buttons and menus referenced Edit DetailsAddonsSave Changes
    Next stepNavigate to the Addons section
    All 4 steps in this procedure
    1. Go to "SaaS Configurator" in your agency dashboard
    2. Find the plan you want to edit and click Edit Details this image
    3. Navigate to the Addons section
    4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm
  3. Navigate to the Addons section
    Step 3 of 4: Navigate to the Addons section What this shows Step 3 of 4: Navigate to the Addons section What this shows Shows where to go for step 3 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 3 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you navigate to the Addons section. For context, this section explains: Bundling Listings into your SaaS plans allows you to offer clients a seamless, scalable local SEO solution. For more details on this adding Listings to your SaaS offer, click here. The next step is to check the box labeled Listings to include it in the plan then click Save Changes to confirm. Step 3 of 4Image 3 of 23 Where to goNavigate to the Addons section
    Buttons and menus referenced AddonsEdit DetailsSave Changes
    Next stepCheck the box labeled Listings to include it in the plan then click Save Changes to confirm
    All 4 steps in this procedure
    1. Go to "SaaS Configurator" in your agency dashboard
    2. Find the plan you want to edit and click Edit Details
    3. Navigate to the Addons section this image
    4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm
  4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm
    Step 4 of 4: Check the box labeled Listings to include it in the plan then click… What this shows Step 4 of 4: Check the box labeled Listings to include it in the plan then click Save Changes to confirm What this shows Shows what to choose for step 4 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 4 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you check the box labeled Listings to include it in the plan then click Save Changes to confirm. Step 4 of 4Image 4 of 23 What to chooseCheck the box labeled Listings to include it in the plan then click Save Changes to confirm
    Buttons and menus referenced Save ChangesEdit DetailsAddons
    All 4 steps in this procedure
    1. Go to "SaaS Configurator" in your agency dashboard
    2. Find the plan you want to edit and click Edit Details
    3. Navigate to the Addons section
    4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm this image

How to Resell Listings

Set up Listings as a resale item to generate new revenue streams for your agency. For more details on this adding Listings to your SaaS offer, click here.

How to Set Agency-Wide Listings Default Pricing

Agency-level pricing defines the default cost clients will see when activating Listings. You’ll use a pricing slider to set rates and preview monthly profits per plan. Follow these steps to set the pricing:

  1. From the Agency View, click Reselling in the left-side navigation bar

    Step 1 of 3: From the Agency View, c lick Reselling in the left-side navigation bar What this shows Step 1 of 3: From the Agency View, c lick Reselling in the left-side navigation bar What this shows Shows what this covers for step 1 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 1 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you from the Agency View, c lick Reselling in the left-side navigation bar. The next step is to scroll down to Listings and adjust slider to set your pricing. Step 1 of 3Image 5 of 23 What this coversFrom the Agency View, c lick Reselling in the left-side navigation bar
    Buttons and menus referenced Agency View, cResellingListingsClient PricingYour CostYour ProfitSave
    Next stepScroll down to Listings and adjust slider to set your pricing
    All 3 steps in this procedure
    1. From the Agency View, c lick Reselling in the left-side navigation bar this image
    2. Scroll down to Listings and adjust slider to set your pricing
    3. Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes

  2. Scroll down to Listings and adjust slider to set your pricing

    Step 2 of 3: Scroll down to Listings and adjust slider to set your pricing What this shows Step 2 of 3: Scroll down to Listings and adjust slider to set your pricing What this shows Shows what this covers for step 2 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 2 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you scroll down to Listings and adjust slider to set your pricing. The next step is to preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes. Step 2 of 3Image 6 of 23 What this coversScroll down to Listings and adjust slider to set your pricing
    Buttons and menus referenced ListingsAgency View, cResellingClient PricingYour CostYour ProfitSave
    Next stepPreview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes
    All 3 steps in this procedure
    1. From the Agency View, c lick Reselling in the left-side navigation bar
    2. Scroll down to Listings and adjust slider to set your pricing this image
    3. Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes

  3. Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes

    Step 3 of 3: Preview the Client Pricing, Your Cost, and Your Profit based on the… What this shows Step 3 of 3: Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. What this shows Shows how to confirm for step 3 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 3 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes. Step 3 of 3Image 7 of 23 How to confirmPreview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes
    Buttons and menus referenced Client PricingYour CostYour ProfitSaveAgency View, cResellingListings
    All 3 steps in this procedure
    1. From the Agency View, c lick Reselling in the left-side navigation bar
    2. Scroll down to Listings and adjust slider to set your pricing
    3. Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes this image

How to Customize Listings Pricing Per Sub-Account

You can override default pricing for individual sub-accounts to match unique client needs. Follow these steps to set the pricing:

  1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts

    Step 1 of 4: In Agency View, use the left-side navigation bar to navigate to… What this shows Step 1 of 4: In Agency View, use the left-side navigation bar to navigate to Sub-Accounts What this shows Shows what this covers for step 1 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 1 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you in Agency View, use the left-side navigation bar to navigate to Sub-Accounts. This part of the guide covers 1 field, listed below. The next step is to click the 3-dots icon on the desired sub-account and select Manage Client. Step 1 of 4Image 8 of 23 What this coversIn Agency View, use the left-side navigation bar to navigate to Sub-Accounts
    Fields in this part of the guide Adjust the pricing slider as needed
    Buttons and menus referenced Agency ViewSub-Accounts3-dotsManage ClientReselling→ Listings
    Next stepClick the 3-dots icon on the desired sub-account and select Manage Client
    All 4 steps in this procedure
    1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts this image
    2. Click the 3-dots icon on the desired sub-account and select Manage Client
    3. Navigate to Reselling → Listings
    4. Adjust the pricing slider as needed

  2. Click the 3-dots icon on the desired sub-account and select Manage Client

    Step 2 of 4: Click the 3-dots icon on the desired sub-account and select Manage… What this shows Step 2 of 4: Click the 3-dots icon on the desired sub-account and select Manage Client What this shows Shows what to choose for step 2 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 2 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you click the 3-dots icon on the desired sub-account and select Manage Client. This part of the guide covers 1 field, listed below. The next step is to navigate to Reselling → Listings. Step 2 of 4Image 9 of 23 What to chooseClick the 3-dots icon on the desired sub-account and select Manage Client
    Fields in this part of the guide Adjust the pricing slider as needed
    Buttons and menus referenced 3-dotsManage ClientAgency ViewSub-AccountsReselling→ Listings
    Next stepNavigate to Reselling → Listings
    All 4 steps in this procedure
    1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts
    2. Click the 3-dots icon on the desired sub-account and select Manage Client this image
    3. Navigate to Reselling → Listings
    4. Adjust the pricing slider as needed

  3. Navigate to Reselling → Listings

    Step 3 of 4: Navigate to Reselling → Listings What this shows Step 3 of 4: Navigate to Reselling → Listings What this shows Shows where to go for step 3 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 3 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you navigate to Reselling → Listings. For context, this section explains: You can override default pricing for individual sub-accounts to match unique client needs. Follow these steps to set the pricing. This part of the guide covers 1 field, listed below. The next step is to adjust the pricing slider as needed. Step 3 of 4Image 10 of 23 Where to goNavigate to Reselling → Listings
    Fields in this part of the guide Adjust the pricing slider as needed
    Buttons and menus referenced Reselling→ ListingsAgency ViewSub-Accounts3-dotsManage Client
    Next stepAdjust the pricing slider as needed
    All 4 steps in this procedure
    1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts
    2. Click the 3-dots icon on the desired sub-account and select Manage Client
    3. Navigate to Reselling → Listings this image
    4. Adjust the pricing slider as needed

  4. Adjust the pricing slider as needed

    Step 4 of 4: Adjust the pricing slider as needed What this shows Step 4 of 4: Adjust the pricing slider as needed What this shows Shows what this covers for step 4 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 4 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you adjust the pricing slider as needed. For context, this section explains: You can override default pricing for individual sub-accounts to match unique client needs. Follow these steps to set the pricing. This part of the guide covers 1 field, listed below. Step 4 of 4Image 11 of 23 What this coversAdjust the pricing slider as needed
    Fields in this part of the guide Adjust the pricing slider as needed
    Buttons and menus referenced Agency ViewSub-Accounts3-dotsManage ClientReselling→ Listings
    All 4 steps in this procedure
    1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts
    2. Click the 3-dots icon on the desired sub-account and select Manage Client
    3. Navigate to Reselling → Listings
    4. Adjust the pricing slider as needed this image

How Clients Can Purchase Listings Offer

Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account:

  1. From the sub-account, use the left-side navigation bar to go to the Reputation

    Step 1 of 5: From the sub-account, use the left-side navigation bar to go to the… What this shows Step 1 of 5: From the sub-account, use the left-side navigation bar to go to the Reputation What this shows Shows what this covers for step 1 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 1 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you from the sub-account, use the left-side navigation bar to go to the Reputation. The next step is to click the Listings tab at the top. Step 1 of 5Image 12 of 23 What this coversFrom the sub-account, use the left-side navigation bar to go to the Reputation
    Buttons and menus referenced ReputationListingsActivate Listings
    Next stepClick the Listings tab at the top
    All 5 steps in this procedure
    1. From the sub-account, use the left-side navigation bar to go to the Reputation this image
    2. Click the Listings tab at the top
    3. Hit the Activate Listings button
    4. Choose a plan and confirm payment
    5. Fill out listing information

  2. Click the Listings tab at the top

    Step 2 of 5: Click the Listings tab at the top What this shows Step 2 of 5: Click the Listings tab at the top What this shows Shows what to click for step 2 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 2 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you click the Listings tab at the top. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. The next step is to hit the Activate Listings button. Step 2 of 5Image 13 of 23 What to clickClick the Listings tab at the top
    Buttons and menus referenced ListingsReputationActivate Listings
    Next stepHit the Activate Listings button
    All 5 steps in this procedure
    1. From the sub-account, use the left-side navigation bar to go to the Reputation
    2. Click the Listings tab at the top this image
    3. Hit the Activate Listings button
    4. Choose a plan and confirm payment
    5. Fill out listing information

  3. Hit the Activate Listings button

    Step 3 of 5: Hit the Activate Listings button What this shows Step 3 of 5: Hit the Activate Listings button What this shows Shows what to click for step 3 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 3 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you hit the Activate Listings button. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. The next step is to choose a plan and confirm payment. Step 3 of 5Image 14 of 23 What to clickHit the Activate Listings button
    Buttons and menus referenced Activate ListingsReputationListings
    Next stepChoose a plan and confirm payment
    All 5 steps in this procedure
    1. From the sub-account, use the left-side navigation bar to go to the Reputation
    2. Click the Listings tab at the top
    3. Hit the Activate Listings button this image
    4. Choose a plan and confirm payment
    5. Fill out listing information

  4. Choose a plan and confirm payment

    Step 4 of 5: Choose a plan and confirm payment What this shows Step 4 of 5: Choose a plan and confirm payment What this shows Shows what to choose for step 4 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 4 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you choose a plan and confirm payment. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. The next step is to fill out listing information. Step 4 of 5Image 15 of 23 What to chooseChoose a plan and confirm payment
    Buttons and menus referenced ReputationListingsActivate Listings
    Next stepFill out listing information
    All 5 steps in this procedure
    1. From the sub-account, use the left-side navigation bar to go to the Reputation
    2. Click the Listings tab at the top
    3. Hit the Activate Listings button
    4. Choose a plan and confirm payment this image
    5. Fill out listing information

  5. Fill out listing information

    Step 5 of 5: Fill out listing information What this shows Step 5 of 5: Fill out listing information What this shows Shows what to fill in for step 5 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 5 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you fill out listing information. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. Step 5 of 5Image 16 of 23 What to fill inFill out listing information
    Buttons and menus referenced ReputationListingsActivate Listings
    All 5 steps in this procedure
    1. From the sub-account, use the left-side navigation bar to go to the Reputation
    2. Click the Listings tab at the top
    3. Hit the Activate Listings button
    4. Choose a plan and confirm payment
    5. Fill out listing information this image

How to Deploy Listings without Directly Charging the Client

If you want to include Listings as part of your services without separate billing, follow these steps. For more details on this adding Listings to your SaaS offer, click here.

Step 1: Navigate to Manage Sub-Account

  • From the Agency-View, use the left-side navigation bar to go to Sub-Accounts
  • Locate the desired sub-account
  • Click the 3 dots (⋮) icon in the lower right corner and select Manage Client
Step 1: Navigate to Manage Sub-Account (image 17 of 23) What this shows From the Agency-View, use the left-side navigation bar to go to Sub-Accounts Locate the desired sub-account Click the 3 dots (⋮) icon in… What this shows Illustrates the "Step 1: Navigate to Manage Sub-Account" section of "Online Listing Overview & Setup Doc". This screenshot appears in the "Step 1: Navigate to Manage Sub-Account" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: From the Agency-View, use the left-side navigation bar to go to Sub-Accounts Locate the desired sub-account Click the 3 dots (⋮) icon in the lower right corner and select Manage Client. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: In the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings. Image 17 of 23 What to chooseFrom the Agency-View, use the left-side navigation bar to go to Sub-Accounts Locate the desired sub-account Click the 3 dots (⋮) icon in the lower right corner and select Manage Client
Fields in this part of the guide Locate the desired sub-account
Buttons and menus referenced Sub-Accounts3 dots(⋮)Manage Client
Next stepIn the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings
All 3 steps in this procedure
  1. From the Agency-View, use the left-side navigation bar to go to Sub-Accounts
  2. Locate the desired sub-account
  3. Click the 3 dots (⋮) icon in the lower right corner and select Manage Client

Step 2: Access Listings from the Reselling Tab

  • In the top navigation ribbon, select Reselling
  • In the secondary left-side navigation bar, select Listings
Step 2: Access Listings from the Reselling Tab (image 18 of 23) What this shows In the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings What this shows Illustrates the "Step 2: Access Listings from the Reselling Tab" section of "Online Listing Overview & Setup Doc". This screenshot appears in the "Step 2: Access Listings from the Reselling Tab" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: In the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Scroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button. Image 18 of 23 What to chooseIn the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings
Fields in this part of the guide In the top navigation ribbon, select ResellingIn the secondary left-side navigation bar, select Listings
Buttons and menus referenced ResellingListings
Next stepScroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button
All 2 steps in this procedure
  1. In the top navigation ribbon, select Reselling
  2. In the secondary left-side navigation bar, select Listings

Step 3: Enable "Deploy Listings Directly"

  • Scroll to the Deploy Listings Directly section
  • Review the deployment terms and check the agreement box
  • Click the blue Pay Now! button
Step 3: Enable "Deploy Listings Directly" (image 19 of 23) What this shows Scroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! What this shows Illustrates the "Step 3: Enable "Deploy Listings Directly"" section of "Online Listing Overview & Setup Doc". This screenshot appears in the "Step 3: Enable "Deploy Listings Directly"" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: Scroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button. Immediately after, the guide continues: Listings reselling uses a two-layer billing structure. Image 19 of 23 What to clickScroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button
Buttons and menus referenced Deploy Listings DirectlyPay Now!
Next stepListings reselling uses a two-layer billing structure:
All 3 steps in this procedure
  1. Scroll to the Deploy Listings Directly section
  2. Review the deployment terms and check the agreement box
  3. Click the blue Pay Now! button

Understanding Listings Billing

Listings reselling uses a two-layer billing structure:

  • Agency → GHL Customer Care: You are charged monthly via your agency wallet

  • Client → Agency: Clients are charged via your Stripe integration

Understanding Listings Billing (image 20 of 23) What this shows Agency → GHL Customer Care: You are charged monthly via your agency wallet Client → Agency: Clients are charged via your Stripe integration What this shows Illustrates the "Understanding Listings Billing" section of "Online Listing Overview & Setup Doc". This screenshot appears in the "Understanding Listings Billing" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: Agency → GHL Customer Care: You are charged monthly via your agency wallet Client → Agency: Clients are charged via your Stripe integration. Immediately after, the guide continues: As your agency makes sales on different days during your billing period, your charges will get pro-rated on the next billing cycle. Image 20 of 23 What this coversAgency → GHL Customer Care: You are charged monthly via your agency wallet Client → Agency: Clients are charged via your Stripe integration Next stepAs your agency makes sales on different days during your billing period, your charges will get pro-rated on the next billing cycle.
All 2 steps in this procedure
  1. Agency → GHL Customer Care: You are charged monthly via your agency wallet
  2. Client → Agency: Clients are charged via your Stripe integration

Understanding the GHL Customer Care Invoice

As your agency makes sales on different days during your billing period, your charges will get pro-rated on the next billing cycle.

We do pro-rated billing to ensure you receive a single invoice in the same billing period, even though the sales are made on different days within the month. 

Each invoice adjusts for the sales made in the previous billing cycle + prepay for the next billing cycle.

Example Invoice:

Understanding the GHL Customer Care Invoice (image 21 of 23) What this shows Each invoice adjusts for the sales made in the previous billing cycle + prepay for the next billing cycle. What this shows Illustrates the "Understanding the GHL Customer Care Invoice" section of "Online Listing Overview & Setup Doc". This screenshot appears in the "Understanding the GHL Customer Care Invoice" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: Each invoice adjusts for the sales made in the previous billing cycle + prepay for the next billing cycle. Immediately after, the guide continues: In some rare cases, the Online Listings might not work as expected. A few possible scenarios are covered below. Image 21 of 23 What this coversEach invoice adjusts for the sales made in the previous billing cycle + prepay for the next billing cycle. Next stepIn some rare cases, the Online Listings might not work as expected. A few possible scenarios are covered below:

Troubleshooting

In some rare cases, the Online Listings might not work as expected. A few possible scenarios are covered below:

My listings look wrong / my listings are waiting on customer / my listings are waiting on partner / all my listings are still processing

In all such cases, the common reason is that you have a mistake in the form data that you or your client had submitted. The error could be in:

  • Address Field
    • PIN Code is written in the address line field
    • PO Box used instead of a real address
    • Only Street Address used (Suite number, shop number missing)
  • Business Name is improper
  • The phone number is not valid
  • email ID is not a valid email

As agency users, you can easily fix this issue by logging into the Listings account and fixing any errors.

My listings are not live. I see an In-review message

This happens when Listings has found a duplicate listing for the same address, phone number, or email ID. 

If you see an "in-review" message, follow the steps in this article: Resolving Listings Canceled or Duplicate States – Step-by-Step Guide

How do I see which locations are signed up for Listings?

To identify which sub-accounts have activated your Listings offer:

  1. Go to your Agency Dashboard

  2. Navigate to Sub-Accounts

  3. Open the Advanced Filter option.

  4. Select the filter for Listings to view which sub-accounts have Listings active

How do I connect my Client's Social Media to their Online Listing?

To connect social media profiles (Facebook, Instagram, LinkedIn, etc.), follow thse steps:

  1. In the client’s sub-account, navigate to Reputation > Listings.

  2. If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab

    Step 2 of 3: If prompted, click Complete Required Information on the Listings… What this shows Step 2 of 3: If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab What this shows Shows what to click for step 2 of 3 in the "How do I connect my Client's Social Media to their Online Listing?" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 2 of 3 in the "How do I connect my Client's Social Media to their Online Listing?" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you if prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab. The navigation path used here is Reputation > Listings. The next step is to enter the relevant links or usernames and save your changes. Step 2 of 3Path: Reputation > ListingsImage 22 of 23 What to clickIf prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab
    Buttons and menus referenced Complete Required InformationSocial ProfilesReputation > Listings
    Next stepEnter the relevant links or usernames and save your changes
    All 3 steps in this procedure
    1. In the client’s sub-account, navigate to Reputation > Listings.
    2. If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab this image
    3. Enter the relevant links or usernames and save your changes

  3. Enter the relevant links or usernames and save your changes

    Step 3 of 3: Enter the relevant links or usernames and save your changes What this shows Step 3 of 3: Enter the relevant links or usernames and save your changes What this shows Shows what to fill in for step 3 of 3 in the "How do I connect my Client's Social Media to their Online Listing?" section of "Online Listing Overview & Setup Doc". This screenshot accompanies step 3 of 3 in the "How do I connect my Client's Social Media to their Online Listing?" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you enter the relevant links or usernames and save your changes. The navigation path used here is Reputation > Listings. Step 3 of 3Path: Reputation > ListingsImage 23 of 23 What to fill inEnter the relevant links or usernames and save your changes
    Buttons and menus referenced Reputation > ListingsComplete Required InformationSocial Profiles
    All 3 steps in this procedure
    1. In the client’s sub-account, navigate to Reputation > Listings.
    2. If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab
    3. Enter the relevant links or usernames and save your changes this image

My listings are not live. I see a Cancelled message on the screen

This happens when Listings has confirmed that your client is in a contract with their previous provider and Listings can not move the listing from the old provider to the new one because of legal reasons. 

In such cases, please reach out to GHL Customer Care support.

Frequently Asked Questions

Q: How long does it take for listings to sync?

Typically 24-48 hours, but some platforms may take up to a week.

Q: Can I cancel Listings mid-term?
Yes, but charges are non-refundable for the current billing cycle.

Q: How do I cancel a Listings subscription?

To cancel Listings for a sub-account, follow the steps in this guide: Cancelling Listings for Your Sub-Account in GHL Customer Care.

Q: Does Listings conflict with manually created profiles?
It may override manual entries, so allow Listings to manage profiles where possible.

Q: What happens if the business info changes?
Listings will update it automatically across all directories when updated within Listings

Q: How can my clients connect their Google Business Profile (GMB) and Facebook page?

To enable Listings to sync with Google Business Profile and Facebook, your clients will need to connect their respective accounts in the Listings setup process. For full details, refer to this article: Google Business Profile and Facebook Integration with Listings.

Q: How do I use the Listings Suggestions feature?

Listings Suggestions provide profile improvement tips based on best practices. Go to Reputation > Listings > Suggestions to view and apply them. For more, see How to Use the Listings Suggestions Feature.

Frequently asked questions

How do I see which locations are signed up for Listings?
To identify which sub-accounts have activated your Listings offer: Go to your Agency Dashboard Navigate to Sub-Accounts Open the Advanced Filter option. Select the filter for Listings to view which sub-accounts have Listings active
How do I connect my Client's Social Media to their Online Listing?
To connect social media profiles (Facebook, Instagram, LinkedIn, etc.), follow thse steps: In the client’s sub-account, navigate to Reputation > Listings . If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab Enter the relevant links or usernames and save your changes

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