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Understanding the Manage Scoring Page in HiRise Design

Discover GHL Customer Care’s new HiRise Manage Scoring page—faster load times, clean design, and shareable URLs for seamless engagement score setup and teamwork.

3 min read591 words5 explained imagesUpdated Wed, 15 Oct, 2025 at 8:07 AM
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On this page
  1. Key Benefits of the HiRise Upgrade
  2. Cleaner HiRise Layout
  3. Persistent View-Sharing Links
  4. Performance Improvements & Scalability
  5. How To Set Up Manage Scoring
  6. Access Manage Scoring
  7. Draft/Publish
  8. Add New Rule
  9. Edit/Delete Menu
  10. Set/Modify Rule
  11. Frequently Asked Questions

The Manage Scoring page in GHL Customer Care has been rebuilt with the HiRise design, giving you a faster, cleaner workspace and share-friendly URLs that remember your exact view—helping teams fine-tune engagement scoring with less friction.

TABLE OF CONTENTS

What is Manage Scoring (HiRise Design Upgrade)?

Manage Scoring lets you assign or subtract points when contacts take specific actions (opens, clicks, payments, etc.). These points roll up into the Contact Engagement Score, helping you segment and automate follow-ups. 

The new HiRise interface preserves all existing scoring logic while upgrading the page layout, performance, and collaboration options.

Key Benefits of the HiRise Upgrade

  • Modern, decluttered HiRise styling makes rules easier to scan and edit.
  • Up to 2× faster load times on large rule sets for smoother scrolling.
  • Shareable URLs keep your search text, page number, and row-limit preferences, so teammates land on the identical view—no re-filtering required.
  • Consistent experience with other HiRise-based pages, reducing the learning curve for new users.
  • Enhanced accessibility and keyboard navigation for quicker rule management.

Cleaner HiRise Layout

The page now uses a single-column, wide-table design with improved spacing, color-coded point values, and sticky action headers. This visual clarity helps you spot duplicate or outdated rules at a glance.

Every change you make to the search box, pagination, or “rows per page” control is stored in the URL. Paste or bookmark the link and reopen it later—or share it with a teammate—knowing they’ll see the exact same filter set you were working with.

Performance Improvements & Scalability

HiRise’s leaner frontend assets and new caching strategy dramatically cut load times, especially in sub-accounts with 50+ scoring rules. Less waiting means more time optimizing engagement logic.

How To Set Up Manage Scoring

Fine-tuning engagement scores is unchanged; only the UI is new.

Access Manage Scoring

From your sub-account, click Settings → Manage Scoring.

Access Manage Scoring (image 1 of 5) What this shows From your sub-account, click Settings → Manage Scoring. What this shows Illustrates the "Access Manage Scoring" section of "Understanding the Manage Scoring Page in HiRise Design". This screenshot appears in the "Access Manage Scoring" section of "Understanding the Manage Scoring Page in HiRise Design". The text alongside this image reads: From your sub-account, click Settings → Manage Scoring. Immediately after, the guide continues: Toggle Draft Mode (upper-right) if you want to stage changes without impacting live scores. Image 1 of 5 What to clickFrom your sub-account, click Settings → Manage Scoring. Next stepToggle Draft Mode (upper-right) if you want to stage changes without impacting live scores.

Draft/Publish

Toggle Draft Mode (upper-right) if you want to stage changes without impacting live scores.

Draft/Publish (image 2 of 5) What this shows Toggle Draft Mode (upper-right) if you want to stage changes without impacting live scores. What this shows Illustrates the "Draft/Publish" section of "Understanding the Manage Scoring Page in HiRise Design". This screenshot appears in the "Draft/Publish" section of "Understanding the Manage Scoring Page in HiRise Design". The text alongside this image reads: Toggle Draft Mode (upper-right) if you want to stage changes without impacting live scores. Immediately after, the guide continues: Click + Add New Rule. Choose an Action Type (e.g., Email Opened) and assign positive or negative points. Image 2 of 5 What to chooseToggle Draft Mode (upper-right) if you want to stage changes without impacting live scores. Next stepClick + Add New Rule. Choose an Action Type (e.g., Email Opened) and assign positive or negative points.

Add New Rule

Click + Add New Rule. Choose an Action Type (e.g., Email Opened) and assign positive or negative points.

Add New Rule (image 3 of 5) What this shows Click + Add New Rule. What this shows Illustrates the "Add New Rule" section of "Understanding the Manage Scoring Page in HiRise Design". This screenshot appears in the "Add New Rule" section of "Understanding the Manage Scoring Page in HiRise Design". The text alongside this image reads: Click + Add New Rule. Choose an Action Type (e.g., Email Opened) and assign positive or negative points. Immediately after, the guide continues: Use the three-dot menu beside any rule to Edit or Delete. Image 3 of 5 What to fill inClick + Add New Rule. Choose an Action Type (e.g., Email Opened) and assign positive or negative points. Next stepUse the three-dot menu beside any rule to Edit or Delete.

Edit/Delete Menu

Use the three-dot menu beside any rule to Edit or Delete.

Edit/Delete Menu (image 4 of 5) What this shows Use the three-dot menu beside any rule to Edit or Delete. What this shows Illustrates the "Edit/Delete Menu" section of "Understanding the Manage Scoring Page in HiRise Design". This screenshot appears in the "Edit/Delete Menu" section of "Understanding the Manage Scoring Page in HiRise Design". The text alongside this image reads: Use the three-dot menu beside any rule to Edit or Delete. Immediately after, the guide continues: Review all changes in the Scoring Rules Table. Switch the Draft/Publish toggle to Publish when you’re ready to go live. Copy the page URL to share your filtered view with a teammate. Image 4 of 5 What this coversUse the three-dot menu beside any rule to Edit or Delete. Next stepReview all changes in the Scoring Rules Table. Switch the Draft/Publish toggle to Publish when you’re ready to go live. Copy the page URL to share your filtered view with a teammate.

Set/Modify Rule

Review all changes in the Scoring Rules Table. Switch the Draft/Publish toggle to Publish when you’re ready to go live. Copy the page URL to share your filtered view with a teammate.

Set/Modify Rule (image 5 of 5) What this shows Review all changes in the Scoring Rules Table. What this shows Illustrates the "Set/Modify Rule" section of "Understanding the Manage Scoring Page in HiRise Design". This screenshot appears in the "Set/Modify Rule" section of "Understanding the Manage Scoring Page in HiRise Design". The text alongside this image reads: Review all changes in the Scoring Rules Table. Switch the Draft/Publish toggle to Publish when you’re ready to go live. Copy the page URL to share your filtered view with a teammate. Immediately after, the guide continues: Q: Will my existing scoring rules change? Image 5 of 5 What to chooseReview all changes in the Scoring Rules Table. Switch the Draft/Publish toggle to Publish when you’re ready to go live. Copy the page URL to share your filtered view with a teammate. Next stepQ: Will my existing scoring rules change?

Frequently Asked Questions

Q: Will my existing scoring rules change?

No. The upgrade is cosmetic and performance-based; your rules and point totals stay intact.

Q: Do shared links also respect Draft vs. Publish mode?

Yes. The page opens in whichever mode you saved, so collaborators can safely review drafts.

Q: Can I bulk-edit multiple rules in the new interface?

Bulk edit is not available yet; edits remain one rule at a time via the three-dot menu.

Q: Does the faster load time apply to all browsers?

Yes—HiRise uses lighter assets and browser-level caching that benefit Chrome, Firefox, Edge, and Safari.

Q: What happens if two users edit rules simultaneously?

The last saved version wins. We recommend coordinating via shared URLs and Draft Mode.

Q: Is there an audit log for rule changes?

Not on the Manage Scoring page itself, but workspace activity logs capture who published changes.

Q: Can I export my scoring rules?

Export isn’t native yet. Use the API or copy the table to a CSV as a workaround.

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