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Complete Guide to Media Storage!

GHL Customer Care GHL Customer Care Media Storage Help Document

5 min read1,146 words11 explained imagesUpdated Mon, 31 Aug at 11:24 AM
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On this page
  1. Access Media Storage
  2. Upload Files
  3. Upload Individual Files
  4. Track Upload Progress
  5. Upload a Folder
  6. Organize and Find Media
  7. Search Media Storage
  8. Find a File's Location
  9. Open the Containing Folder
  10. Sort Media
  11. Grid and List View
  12. Preview and Insert Media
  13. Open a File Preview
  14. Navigate Between Files
  15. Interactive Image Preview Controls
  16. Insert Media
  17. Manage Files and Folders
  18. Quick Actions
  19. Collapse or Expand the Folders Section
  20. Move Entire Folders
  21. Download a Folder as a ZIP
  22. Trash and File Recovery
  23. Frequently Asked Questions

This guide explains the core Media Storage workflows in GHL Customer Care, including how to access, upload, organize, search, preview, manage, and recover media files.

 
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TABLE OF CONTENTS

Access Media Storage

To access Media Storage, go to the left sidebar of your dashboard and click Media Storage.

Access Media Storage (image 1 of 11) What this shows To access Media Storage, go to the left sidebar of your dashboard and click Media Storage. What this shows Illustrates the "Access Media Storage" section of "Complete Guide to Media Storage!". This screenshot appears in the "Access Media Storage" section of "Complete Guide to Media Storage!". The text alongside this image reads: To access Media Storage, go to the left sidebar of your dashboard and click Media Storage. Immediately after, the guide continues: Drag files from your computer directly into the Media Storage interface to upload them. Image 1 of 11 Where to goTo access Media Storage, go to the left sidebar of your dashboard and click Media Storage.
Buttons and menus referenced left sidebarMedia Storage
Next stepDrag files from your computer directly into the Media Storage interface to upload them.

Upload Files

Upload Individual Files

Drag files from your computer directly into the Media Storage interface to upload them.

For supported file types, upload limits, browser compatibility, and advanced Media Storage behavior, see Media Storage File Types, Limits & Advanced Features.

Track Upload Progress

When you upload files to Media Storage, the upload panel shows progress in real time. The header shows the number of items uploading, the transferred size, and the overall upload percentage.

Each file shows its upload percentage and transferred size compared with its total file size. When a file finishes uploading, a green checkmark marks it as complete.

Track Upload Progress (image 2 of 11) What this shows Each file shows its upload percentage and transferred size compared with its total file size. What this shows Illustrates the "Track Upload Progress" section of "Complete Guide to Media Storage!". This screenshot appears in the "Track Upload Progress" section of "Complete Guide to Media Storage!". The text alongside this image reads: Each file shows its upload percentage and transferred size compared with its total file size. When a file finishes uploading, a green checkmark marks it as complete. Immediately after, the guide continues: You can upload an entire folder to Media Storage while keeping its folder structure. Image 2 of 11 What this coversEach file shows its upload percentage and transferred size compared with its total file size. When a file finishes uploading, a green checkmark marks it as complete. Next stepYou can upload an entire folder to Media Storage while keeping its folder structure.
Track Upload Progress (image 3 of 11) What this shows Each file shows its upload percentage and transferred size compared with its total file size. What this shows Illustrates the "Track Upload Progress" section of "Complete Guide to Media Storage!". This screenshot appears in the "Track Upload Progress" section of "Complete Guide to Media Storage!". The text alongside this image reads: Each file shows its upload percentage and transferred size compared with its total file size. When a file finishes uploading, a green checkmark marks it as complete. Immediately after, the guide continues: You can upload an entire folder to Media Storage while keeping its folder structure. Image 3 of 11 What this coversEach file shows its upload percentage and transferred size compared with its total file size. When a file finishes uploading, a green checkmark marks it as complete. Next stepYou can upload an entire folder to Media Storage while keeping its folder structure.

Upload a Folder

You can upload an entire folder to Media Storage while keeping its folder structure.

During the upload, progress appears in a folder-based view so you can track nested folders and files. A toast notification also shows how many items were skipped.

Folder uploads support up to 3 levels of nested folders and up to 1,000 files per upload.

To upload a folder:

  1. Click Upload.
  2. Select Upload Folder.
Upload a Folder (image 4 of 11) What this shows Click Upload. What this shows Illustrates the "Upload a Folder" section of "Complete Guide to Media Storage!". This screenshot appears in the "Upload a Folder" section of "Complete Guide to Media Storage!". The text alongside this image reads: Click Upload. Select Upload Folder. For context, this section explains: You can upload an entire folder to Media Storage while keeping its folder structure. Immediately after, the guide continues: Use the Media Storage search bar to find files and folders across your entire media library. Image 4 of 11 What to chooseClick Upload. Select Upload Folder.
Buttons and menus referenced 3 levels of nested folders1,000 files per uploadUploadUpload Folder
Next stepUse the Media Storage search bar to find files and folders across your entire media library.
All 2 steps in this procedure
  1. Click Upload.
  2. Select Upload Folder.

Organize and Find Media

Search Media Storage

Use the Media Storage search bar to find files and folders across your entire media library.

Search results include matching items from the main Media Storage level and from folders and subfolders at any depth.

Search remains global even when you start searching from inside a folder. The same search behavior is available in List View.

Find a File's Location

Hover over a file in the search results to view its folder path. The folder path shows where the file is stored in Media Storage.

Open the Containing Folder

To go directly to a file's location:

  1. Find the file using the Media Storage search bar.
  2. Click the three-dot menu for the file.
  3. Select Open containing folder.

Media Storage opens the folder containing the file and clears the search field.

Sort Media

Sort your media using the following options:

  • Sort by Name: A to Z or Z to A
  • Sort by Size: Smallest First or Largest First
  • Sort by Modified Date: Newest First or Oldest First

Grid and List View

Toggle between Grid View and List View based on how you want to browse your files.

  • Orientation Badge in Grid View: Images display a badge showing Landscape, Portrait, or Square.
  • Pixel Dimensions in List View: Width × Height values appear next to image names so you can review image dimensions before using a file.
Note: Older uploaded images may not immediately display dimensions due to background processing delays.

Preview and Insert Media

When Media Storage is used within supported GHL Customer Care products, such as the website or funnel builder, you can preview and insert files without leaving your workflow.

Open a File Preview

Open the three-dot menu for a file and select Preview to review the file before using it.

Use the arrow buttons in Preview, or press the left and right arrow keys on your keyboard, to move between images and videos without closing each file.

Navigate Between Files (image 5 of 11) What this shows Use the arrow buttons in Preview, or press the left and right arrow keys on your keyboard, to move between images and videos without closing each file. What this shows Illustrates the "Navigate Between Files" section of "Complete Guide to Media Storage!". This animation appears in the "Navigate Between Files" section of "Complete Guide to Media Storage!". The text alongside this image reads: Use the arrow buttons in Preview, or press the left and right arrow keys on your keyboard, to move between images and videos without closing each file. Immediately after, the guide continues: When you preview an image in Media Storage, you can inspect image details without downloading the file or leaving Media Storage. Image 5 of 11 What to clickUse the arrow buttons in Preview, or press the left and right arrow keys on your keyboard, to move between images and videos without closing each file. Next stepWhen you preview an image in Media Storage, you can inspect image details without downloading the file or leaving Media Storage.

Interactive Image Preview Controls

When you preview an image in Media Storage, you can inspect image details without downloading the file or leaving Media Storage.

  • Zoom an image: Zoom from 100% to 400% using the toolbar, mouse wheel or trackpad, pinch gestures, or keyboard controls. Zoom follows your cursor so you can focus on a specific part of the image.
  • Pan while zoomed: Click and drag the image to inspect different areas while zoomed. The image remains within the Preview area.
  • View an image in fullscreen: Expand the image to fullscreen for a larger view. While fullscreen is active, press Esc to exit fullscreen and return to Preview.
  • Move the control bar: Drag the floating control bar to reposition it. You can also use the arrow keys to move it.
  • Start each Preview with a clean state: Zoom level, pan position, control-bar placement, and fullscreen state reset when you switch files or close Preview.

These interactive controls apply to image previews. Other file types continue to use their existing Preview behavior.

Image Preview supports keyboard navigation and screen readers and respects the user's Reduce Motion preference.

Interactive Image Preview Controls (image 6 of 11) What this shows Image Preview supports keyboard navigation and screen readers and respects the user's Reduce Motion preference. What this shows Illustrates the "Interactive Image Preview Controls" section of "Complete Guide to Media Storage!". This animation appears in the "Interactive Image Preview Controls" section of "Complete Guide to Media Storage!". The text alongside this image reads: Image Preview supports keyboard navigation and screen readers and respects the user's Reduce Motion preference. Immediately after, the guide continues: Use the Insert Media button to select and insert a single file. Insert files directly from the Preview screen. Image 6 of 11 What this coversImage Preview supports keyboard navigation and screen readers and respects the user's Reduce Motion preference.
Buttons and menus referenced Media StorageReduce Motion
Next stepUse the Insert Media button to select and insert a single file. Insert files directly from the Preview screen.
All 5 steps in this procedure
  1. Zoom an image: Zoom from 100% to 400% using the toolbar, mouse wheel or trackpad, pinch gestures, or keyboard controls. Zoom follows your cursor so you can focus on a specific part of the image.
  2. Pan while zoomed: Click and drag the image to inspect different areas while zoomed. The image remains within the Preview area.
  3. View an image in fullscreen: Expand the image to fullscreen for a larger view. While fullscreen is active, press Esc to exit fullscreen and return to Preview.
  4. Move the control bar: Drag the floating control bar to reposition it. You can also use the arrow keys to move it.
  5. Start each Preview with a clean state: Zoom level, pan position, control-bar placement, and fullscreen state reset when you switch files or close Preview.

Insert Media

  • Use the Insert Media button to select and insert a single file.
  • Insert files directly from the Preview screen.

Manage Files and Folders

Quick Actions

Access file options using the right-click menu or hover-over quick action buttons.

Available actions include:

  • Rename
  • Delete
  • Move to Folder
  • Preview
  • Insert

Collapse or Expand the Folders Section

If you have a large folder structure, collapse the Folders section to reduce clutter and focus on your files.

Click the arrow next to Folders to collapse the folder list. Click it again to expand the list.

Collapse or Expand the Folders Section (image 7 of 11) What this shows Click the arrow next to Folders to collapse the folder list. What this shows Illustrates the "Collapse or Expand the Folders Section" section of "Complete Guide to Media Storage!". This screenshot appears in the "Collapse or Expand the Folders Section" section of "Complete Guide to Media Storage!". The text alongside this image reads: Click the arrow next to Folders to collapse the folder list. Click it again to expand the list. Immediately after, the guide continues: You can move entire folders with their contents, including nested files and subfolders. Image 7 of 11 What to clickClick the arrow next to Folders to collapse the folder list. Click it again to expand the list.
Buttons and menus referenced Folders
Next stepYou can move entire folders with their contents, including nested files and subfolders.

Move Entire Folders

You can move entire folders with their contents, including nested files and subfolders.

To move a folder:

  1. Click the three-dot (⋮) menu next to the folder and select Move to Folder.
    Step 1 of 3: Click the three-dot (⋮) menu next to the folder and select Move to… What this shows Step 1 of 3: Click the three-dot (⋮) menu next to the folder and select Move to Folder. What this shows Shows what to choose for step 1 of 3 in the "Move Entire Folders" section of "Complete Guide to Media Storage!". This screenshot accompanies step 1 of 3 in the "Move Entire Folders" section of "Complete Guide to Media Storage!". At this point in the walkthrough you click the three-dot (⋮) menu next to the folder and select Move to Folder. The next step is to choose an existing folder or create a new one. Step 1 of 3Image 8 of 11 What to chooseClick the three-dot (⋮) menu next to the folder and select Move to Folder.
    Buttons and menus referenced three-dot (⋮)Move to Folder
    Next stepChoose an existing folder or create a new one.
    All 3 steps in this procedure
    1. Click the three-dot (⋮) menu next to the folder and select Move to Folder. this image
    2. Choose an existing folder or create a new one.
    3. Confirm the move.
  2. Choose an existing folder or create a new one.
  3. Confirm the move.
Note: Moving a folder keeps its nested subfolders intact.

Download a Folder as a ZIP

You can download an entire folder as a single ZIP file. Folder downloads preserve the original folder structure, including nested subfolders.

Folder downloads require sufficient local disk space in the browser environment.

To download a folder:

  1. Click the three-dot icon next to the folder and click Select.
  2. Ensure the folder is selected and select any additional folders you want to download.
  3. Click Download to save the selection as a ZIP file.
Download a Folder as a ZIP (image 9 of 11) What this shows Click the three-dot icon next to the folder and click Select. What this shows Illustrates the "Download a Folder as a ZIP" section of "Complete Guide to Media Storage!". This screenshot appears in the "Download a Folder as a ZIP" section of "Complete Guide to Media Storage!". The text alongside this image reads: Click the three-dot icon next to the folder and click Select. Ensure the folder is selected and select any additional folders you want to download. Click Download to save the selection as a ZIP file. Immediately after, the guide continues: Deleted media files move to Trash, where they remain for 30 days before permanent removal. Image 9 of 11 What to chooseClick the three-dot icon next to the folder and click Select. Ensure the folder is selected and select any additional folders you want to download. Click Download to save the selection as a ZIP file.
Buttons and menus referenced three-dotSelectDownload
Next stepDeleted media files move to Trash, where they remain for 30 days before permanent removal.
All 3 steps in this procedure
  1. Click the three-dot icon next to the folder and click Select.
  2. Ensure the folder is selected and select any additional folders you want to download.
  3. Click Download to save the selection as a ZIP file.

Trash and File Recovery

Deleted media files move to Trash, where they remain for 30 days before permanent removal.

  1. Click the three-dot menu at the top right and select Trash.
    Step 1 of 2: Click the three-dot menu at the top right and select Trash What this shows Step 1 of 2: Click the three-dot menu at the top right and select Trash. What this shows Shows what to choose for step 1 of 2 in the "Trash and File Recovery" section of "Complete Guide to Media Storage!". This screenshot accompanies step 1 of 2 in the "Trash and File Recovery" section of "Complete Guide to Media Storage!". At this point in the walkthrough you click the three-dot menu at the top right and select Trash. The next step is to choose a file to Restore or Delete Permanently. Step 1 of 2Image 10 of 11 What to chooseClick the three-dot menu at the top right and select Trash.
    Buttons and menus referenced three-dotTrash30 daysRestoreDelete Permanently
    Next stepChoose a file to Restore or Delete Permanently.
    All 2 steps in this procedure
    1. Click the three-dot menu at the top right and select Trash. this image
    2. Choose a file to Restore or Delete Permanently.
  2. Choose a file to Restore or Delete Permanently.
    Step 2 of 2: Choose a file to Restore or Delete Permanently What this shows Step 2 of 2: Choose a file to Restore or Delete Permanently. What this shows Shows what to choose for step 2 of 2 in the "Trash and File Recovery" section of "Complete Guide to Media Storage!". This screenshot accompanies step 2 of 2 in the "Trash and File Recovery" section of "Complete Guide to Media Storage!". At this point in the walkthrough you choose a file to Restore or Delete Permanently. Step 2 of 2Image 11 of 11 What to chooseChoose a file to Restore or Delete Permanently.
    Buttons and menus referenced RestoreDelete PermanentlyTrash30 daysthree-dot
    All 2 steps in this procedure
    1. Click the three-dot menu at the top right and select Trash.
    2. Choose a file to Restore or Delete Permanently. this image
     
Important: Files are non-recoverable after 30 days.

Trash access is location-wide. Any user logged into the same location can view and restore items in Trash, regardless of who moved them there.

Frequently Asked Questions

Q: Can I use both Grid View and List View?
Yes. Grid View displays image orientation badges, while List View displays image pixel dimensions.

Q: What sorting options are available?
You can sort by name, size, and modified date using ascending or descending order.

Q: What happens to deleted files?
Deleted files move to Trash for 30 days. Users in the same location can view and restore trashed items or permanently delete them. After 30 days, files are removed and cannot be recovered.

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