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How do I find my Client's Location ID?

Need your client’s Location ID for support or API setup? Learn how to quickly find it in the GHL Customer Care CRM by checking the sub-account URL bar when logged in.

2 min read374 words4 explained imagesUpdated Wed, 12 Aug at 6:43 AM
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  1. Important: Please do not share the Location ID outside of your organization.
  2. Option 1: From Business Profile
  3. Option 2: From the URL
  4. What if the Location ID isn't visible in the URL?
  5. Location ID vs. Other dentifiers

When you interact with our support teams, they may request you to provide a Location ID for the sub-account where you are experiencing a problem.

A Location ID is a unique ID assigned to every sub-account in your agency account. It helps our support teams identify the correct client account and narrow down troubleshooting efforts.

Important: Please do not share the Location ID outside of your organization.

Option 1: From Business Profile

To locate the Location ID:

  1. From the Sub-Account Dashboard, go to Settings in the lower-right corner.
     

    Step 1 of 3: From the Sub-Account Dashboard, go to Settings in the lower-right corner What this shows Step 1 of 3: From the Sub-Account Dashboard, go to Settings in the lower-right corner. What this shows Shows what this covers for step 1 of 3 in the "Option 1: From Business Profile" section of "How do I find my Client's Location ID?". This screenshot accompanies step 1 of 3 in the "Option 1: From Business Profile" section of "How do I find my Client's Location ID?". At this point in the walkthrough you from the Sub-Account Dashboard, go to Settings in the lower-right corner. The next step is to select Business Profile from the left-side navigation menu. Step 1 of 3Image 1 of 4 What this coversFrom the Sub-Account Dashboard, go to Settings in the lower-right corner.
    Buttons and menus referenced Sub-Account DashboardSettingsBusiness ProfileLocation ID
    Next stepSelect Business Profile from the left-side navigation menu.
    All 3 steps in this procedure
    1. From the Sub-Account Dashboard, go to Settings in the lower-right corner. this image
    2. Select Business Profile from the left-side navigation menu.
    3. Locate the Location ID displayed on the Business Profile page.

  2. Select Business Profile from the left-side navigation menu.

    Step 2 of 3: Select Business Profile from the left-side navigation menu What this shows Step 2 of 3: Select Business Profile from the left-side navigation menu. What this shows Shows what to choose for step 2 of 3 in the "Option 1: From Business Profile" section of "How do I find my Client's Location ID?". This screenshot accompanies step 2 of 3 in the "Option 1: From Business Profile" section of "How do I find my Client's Location ID?". At this point in the walkthrough you select Business Profile from the left-side navigation menu. The next step is to locate the Location ID displayed on the Business Profile page. Step 2 of 3Image 2 of 4 What to chooseSelect Business Profile from the left-side navigation menu.
    Buttons and menus referenced Business ProfileSub-Account DashboardSettingsLocation ID
    Next stepLocate the Location ID displayed on the Business Profile page.
    All 3 steps in this procedure
    1. From the Sub-Account Dashboard, go to Settings in the lower-right corner.
    2. Select Business Profile from the left-side navigation menu. this image
    3. Locate the Location ID displayed on the Business Profile page.

  3. Locate the Location ID displayed on the Business Profile page.

    Step 3 of 3: Locate the Location ID displayed on the Business Profile page What this shows Step 3 of 3: Locate the Location ID displayed on the Business Profile page. What this shows Shows what this covers for step 3 of 3 in the "Option 1: From Business Profile" section of "How do I find my Client's Location ID?". This screenshot accompanies step 3 of 3 in the "Option 1: From Business Profile" section of "How do I find my Client's Location ID?". At this point in the walkthrough you locate the Location ID displayed on the Business Profile page. Step 3 of 3Image 3 of 4 What this coversLocate the Location ID displayed on the Business Profile page.
    Buttons and menus referenced Location IDSub-Account DashboardSettingsBusiness Profile
    All 3 steps in this procedure
    1. From the Sub-Account Dashboard, go to Settings in the lower-right corner.
    2. Select Business Profile from the left-side navigation menu.
    3. Locate the Location ID displayed on the Business Profile page. this image

This is the most reliable method for finding and verifying the Location ID for a specific sub-account.

Option 2: From the URL

If you are already inside the client's sub-account, you may be able to quickly find the Location ID in your browser's address bar.

  1. Open the client's sub-account.

  2. Look at the URL in your browser.

    Step 2 of 4: Look at the URL in your browser What this shows Step 2 of 4: Look at the URL in your browser. What this shows Shows what this covers for step 2 of 4 in the "Option 2: From the URL" section of "How do I find my Client's Location ID?". This screenshot accompanies step 2 of 4 in the "Option 2: From the URL" section of "How do I find my Client's Location ID?". At this point in the walkthrough you look at the URL in your browser. For context, this section explains: If you are already inside the client's sub-account, you may be able to quickly find the Location ID in your browser's address bar. The next step is to find the value that appears after /location/ or in the locationId= parameter. Step 2 of 4Image 4 of 4 What this coversLook at the URL in your browser.
    Buttons and menus referenced Location ID
    Next stepFind the value that appears after /location/ or in the locationId= parameter.
    All 4 steps in this procedure
    1. Open the client's sub-account.
    2. Look at the URL in your browser. this image
    3. Find the value that appears after /location/ or in the locationId= parameter.
    4. That value is the Location ID.

  3. Find the value that appears after /location/ or in the locationId= parameter.

  4. That value is the Location ID.

Example:

https://app.../v2/location/abc123XYZ/dashboard

In this example, abc123XYZ is the Location ID.

Tip: Finding the Location ID from the URL can be the fastest method when the URL contains /location/ or a locationId= parameter.

What if the Location ID isn't visible in the URL?

Some GHL Customer Care pages may not display the Location ID in the browser URL. For example, you may be viewing an agency-level page or another page whose URL does not contain the sub-account's Location ID.

If you don't see /location/ or locationId= in the URL:

  1. Make sure you have opened the correct sub-account.

  2. Go to Settings → Business Profile.

  3. Find the Location ID displayed on the Business Profile page.

Use the Location ID shown under Business Profile to verify that you have the correct identifier.

Location ID vs. Other dentifiers

The Location ID identifies a specific sub-account in your agency account. Do not confuse the Location ID with other identifiers you may encounter in GHL Customer Care, such as an Agency ID, User ID, or other account-related IDs.

If you're unsure which ID to provide, navigate to the relevant sub-account and use the Location ID displayed under Settings → Business Profile.

Frequently asked questions

What if the Location ID isn't visible in the URL?
Some GHL Customer Care pages may not display the Location ID in the browser URL. For example, you may be viewing an agency-level page or another page whose URL does not contain the sub-account's Location ID. If you don't see /location/ or locationId= in the URL: Make sure you have opened the correct sub-account . Go to Settings → Business Profile . Find the Location ID displayed on the Business Profile page. Use the Location ID shown under Business Profile to verify that you have the correct identifier.

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