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Integrating Google with GHL Customer Care Calendars

Easily connect Google Calendar with GHL Customer Care to sync appointments, streamline scheduling, and boost productivity across your workflows.

3 min read629 words4 explained imagesUpdated Fri, 8 May at 9:44 AM
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On this page
  1. Key Benefits of Integrating Google Calendar
  2. Prerequisites for Google Calendar Integration
  3. Steps to Connect Google Calendar
  4. Step 1: Navigate to Calendar Connections
  5. Step 2: Authenticate with Google
  6. Frequently Asked Questions
  7. Related Articles

This article guides you through connecting your Google Account to GHL Customer Care Calendars for seamless event syncing and efficient calendar management.

TABLE OF CONTENTS

What is Google Calendar Integration?

Google Calendar integration with GHL Customer Care enables real-time scheduling, streamlined availability management, and seamless syncing across platforms. It's ideal for booking calls, automating appointments, and coordinating with your team - all in one place.

Key Benefits of Integrating Google Calendar

  • Real-time appointment syncing between Google Calendar and GHL Customer Care.
  • Two-way sync to keep both platforms aligned.
  • Avoid double bookings using conflict calendars.
  • Supports multi-user setups with calendar selection per profile.
  • Streamlined scheduling with improved visibility and control.
  • Automatic catch-up syncing: Appointments created while disconnected sync automatically after reconnect. Connecting a new calendar or switching the selected calendar resyncs upcoming appointments automatically.

Prerequisites for Google Calendar Integration

  1. A valid Google account.
  2. Admin or user-level access to GHL Customer Care Calendar settings.
  3. The calendar you're connecting must not be shared with conflicting permissions.
Note: Calendar integrations are tied to individual user profiles, not global company settings. Each user should connect their own Google Calendar.

Steps to Connect Google Calendar

Step 1: Navigate to Calendar Connections

  1. Go to your sub-account and select use the left side navigation bar to select Calendars then click Calendar Settings in the upper right corner
    Step 1 of 2: Go to your sub-account and select use the left side navigation bar to… What this shows Step 1 of 2: Go to your sub-account and select use the left side navigation bar to select Calendars then click Calendar Settings in the upper right… What this shows Shows where to go for step 1 of 2 in the "Step 1: Navigate to Calendar Connections" section of "Integrating Google with GHL Customer Care Calendars". This screenshot accompanies step 1 of 2 in the "Step 1: Navigate to Calendar Connections" section of "Integrating Google with GHL Customer Care Calendars". At this point in the walkthrough you go to your sub-account and select use the left side navigation bar to select Calendars then click Calendar Settings in the upper right corner. The next step is to click on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar. Step 1 of 2Image 1 of 4 Where to goGo to your sub-account and select use the left side navigation bar to select Calendars then click Calendar Settings in the upper right corner
    Buttons and menus referenced CalendarsCalendar SettingsConnections+ Add New
    Next stepClick on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar.
    All 2 steps in this procedure
    1. Go to your sub-account and select use the left side navigation bar to select Calendars then click Calendar Settings in the upper right corner this image
    2. Click on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar.
  2. Click on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar.
    Step 2 of 2: Click on the Connections tab in the upper navigation ribbon and then +… What this shows Step 2 of 2: Click on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar. What this shows Shows what to click for step 2 of 2 in the "Step 1: Navigate to Calendar Connections" section of "Integrating Google with GHL Customer Care Calendars". This screenshot accompanies step 2 of 2 in the "Step 1: Navigate to Calendar Connections" section of "Integrating Google with GHL Customer Care Calendars". At this point in the walkthrough you click on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar. Step 2 of 2Image 2 of 4 What to clickClick on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar.
    Buttons and menus referenced Connections+ Add NewCalendarsCalendar Settings
    All 2 steps in this procedure
    1. Go to your sub-account and select use the left side navigation bar to select Calendars then click Calendar Settings in the upper right corner
    2. Click on the Connections tab in the upper navigation ribbon and then + Add New button to add a new calendar. this image

Step 2: Authenticate with Google

  1. From the Connections page, click on the Connect button beside Google Calendar.
    Step 1 of 3: From the Connections page, click on the Connect button beside Google… What this shows Step 1 of 3: From the Connections page, click on the Connect button beside Google Calendar. What this shows Shows what to click for step 1 of 3 in the "Step 2: Authenticate with Google" section of "Integrating Google with GHL Customer Care Calendars". This screenshot accompanies step 1 of 3 in the "Step 2: Authenticate with Google" section of "Integrating Google with GHL Customer Care Calendars". At this point in the walkthrough you from the Connections page, click on the Connect button beside Google Calendar. The next step is to select the Google account you want to use. Step 1 of 3Image 3 of 4 What to clickFrom the Connections page, click on the Connect button beside Google Calendar.
    Buttons and menus referenced ConnectionsConnectGoogle accountall requested permissionsCalendarProfileEmailallow full calendar accesswritersync issuesNote
    Next stepSelect the Google account you want to use.
    All 3 steps in this procedure
    1. From the Connections page, click on the Connect button beside Google Calendar. this image
    2. Select the Google account you want to use.
    3. Accept all requested permissions, including: Calendar (read/write), Profile and Email access.
  2. Select the Google account you want to use.
  3. Accept all requested permissions, including: Calendar (read/write), Profile and Email access.
    Step 3 of 3: Accept all requested permissions, including: Calendar (read/write)… What this shows Step 3 of 3: Accept all requested permissions, including: Calendar (read/write), Profile and Email access. What this shows Shows what this covers for step 3 of 3 in the "Step 2: Authenticate with Google" section of "Integrating Google with GHL Customer Care Calendars". This screenshot accompanies step 3 of 3 in the "Step 2: Authenticate with Google" section of "Integrating Google with GHL Customer Care Calendars". At this point in the walkthrough you accept all requested permissions, including: Calendar (read/write), Profile and Email access. Step 3 of 3Image 4 of 4 What this coversAccept all requested permissions, including: Calendar (read/write), Profile and Email access.
    Buttons and menus referenced all requested permissionsCalendarProfileEmailConnectionsConnectGoogle accountallow full calendar accesswritersync issuesNote
    All 3 steps in this procedure
    1. From the Connections page, click on the Connect button beside Google Calendar.
    2. Select the Google account you want to use.
    3. Accept all requested permissions, including: Calendar (read/write), Profile and Email access. this image
     
Permissions Required: You must allow full calendar access. Failure to grant "writer" access may result in sync issues.
Note: Google may allow you to grant only some permissions during connection. If you do not grant all required permissions, syncing may fail. Check Settings → Integrations → Google for a missing-permissions warning and use Reconnect to grant the missing permissions.

Frequently Asked Questions

Q: Why isn’t my calendar syncing?

Also check Settings → Integrations → Google for a missing-permissions warning and click Reconnect if required permissions are missing.

Q: I don’t see my Google Calendar listed — what should I do?

Ensure that you’re logged into the correct Google account. Log out of all Google accounts and reconnect using the correct one.

Q: What causes Google Calendar sync to break?

  • Token expiry
  • Calendar deleted
  • Permissions revoked after connection

Refer to: Why Google Calendar Integration Breaks and How to Fix it. 

Q: What if a connected Google Calendar was deleted and I see an error banner?
Use the banner’s Fix This option to open a modal listing deleted calendar instances and where they’re connected in GHL Customer Care. Click Remove Deleted Calendars to clean up the broken connections, then reconnect or select an active calendar if needed. 

Q: Can I use one calendar across multiple users?

No, calendar integrations are user-specific. Each user must connect their own Google Calendar for personalized scheduling and sync.

Q. Can I sync multiple Google Calendars?

Yes, you can link multiple Google Calendars. Configure one calendar as the Linked Calendar for bookings and others as Conflict Calendars to avoid double bookings.

Q. Do I need a specific Google account type (e.g., Gmail, G Suite)?

No, both personal Gmail accounts and G Suite (Google Workspace) accounts work with this integration.

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