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Calendar Integration Disconnection Notifications

Overview Stay informed when your calendar or video conferencing integrations disconnect. You would be notified via Email , SMS , and Push notifications…

1 min read290 words4 explained imagesUpdated Tue, 22 Apr, 2025 at 10:45 PM
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Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Overview
  2. How to Use
  3. 1. Enable or Disable Notifications
  4. 2. Receiving Notifications
  5. Please Note:

Overview

Stay informed when your calendar or video conferencing integrations disconnect. You would be notified via Email, SMS, and Push notifications (Web & Mobile) so you can take quick action and minimize disruptions to your bookings and client communication.

Notifications are triggered for disconnections from the following integrations:

  • Google Calendar

  • Outlook Calendar

  • iCloud Calendar

  • Zoom

  • Microsoft Teams

These notifications help ensure that your daily tasks remain uninterrupted by providing disconnection alerts along with simple reconnection steps.

How to Use

1. Enable or Disable Notifications

You can manage your notification preferences from your profile settings:

  • Navigate to My Profile > Notifications

  • Scroll to the Calendar section

  • Enable or disable each type of notification based on your preference:

    • ✅ In-App

    • ✅ Email

    • ✅ SMS

Push notifications are supported on both the Web App and the Mobile App.

1. Enable or Disable Notifications (image 1 of 4) What this shows Push notifications are supported on both the Web App and the Mobile App. What this shows Illustrates the "1. Enable or Disable Notifications" section of "Calendar Integration Disconnection Notifications". This screenshot appears in the "1. Enable or Disable Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Push notifications are supported on both the Web App and the Mobile App. The navigation path used here is My Profile > Notifications Scroll. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Once enabled, you will receive notifications when any supported integration disconnects. Path: My Profile > Notifications ScrollImage 1 of 4 What this coversPush notifications are supported on both the Web App and the Mobile App.
Fields in this part of the guide ✅ Email
Buttons and menus referenced My Profile > NotificationsCalendarIn-App✅ EmailSMSWeb AppMobile App
Next stepOnce enabled, you will receive notifications when any supported integration disconnects:
Example values
✅ Email
priya.raman@northgatedental.com

Illustrative values showing the expected format. They are not read from the screenshot.

All 3 steps in this procedure
  1. Navigate to My Profile > Notifications
  2. Scroll to the Calendar section
  3. Enable or disable each type of notification based on your preference:

2. Receiving Notifications

Once enabled, you will receive notifications when any supported integration disconnects:

  • Email: Includes the integration name, consequences and reconnection steps.

  • In App Notification: Shown on your web browser and mobile device.

  • SMS: Sent directly to user's configured number, with integration and subaccount details.

EMAIL:

2. Receiving Notifications (image 2 of 4) What this shows Email: Includes the integration name, consequences and reconnection steps. What this shows Illustrates the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". This screenshot appears in the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. Immediately after, the guide continues: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. Image 2 of 4 What this coversEmail: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details.
Buttons and menus referenced EmailIn App NotificationSMS
Next stepSync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification.
All 3 steps in this procedure
  1. Email: Includes the integration name, consequences and reconnection steps.
  2. In App Notification: Shown on your web browser and mobile device.
  3. SMS: Sent directly to user's configured number, with integration and subaccount details.

IN APP:

2. Receiving Notifications (image 3 of 4) What this shows Email: Includes the integration name, consequences and reconnection steps. What this shows Illustrates the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". This screenshot appears in the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. Immediately after, the guide continues: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. Image 3 of 4 What this coversEmail: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details.
Buttons and menus referenced EmailIn App NotificationSMS
Next stepSync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification.
All 3 steps in this procedure
  1. Email: Includes the integration name, consequences and reconnection steps.
  2. In App Notification: Shown on your web browser and mobile device.
  3. SMS: Sent directly to user's configured number, with integration and subaccount details.

SMS:

2. Receiving Notifications (image 4 of 4) What this shows Email: Includes the integration name, consequences and reconnection steps. What this shows Illustrates the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". This screenshot appears in the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. Immediately after, the guide continues: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. Image 4 of 4 What this coversEmail: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details.
Buttons and menus referenced EmailIn App NotificationSMS
Next stepSync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification.
All 3 steps in this procedure
  1. Email: Includes the integration name, consequences and reconnection steps.
  2. In App Notification: Shown on your web browser and mobile device.
  3. SMS: Sent directly to user's configured number, with integration and subaccount details.

Please Note:

  • Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification.

  • By default, Email and In-App notifications are enabled. You can update your preferences at any time by visiting My Profile > Notifications.
  • Email and SMS notifications may incur charges depending on your account setup and configuration. Please review your communication settings to understand any applicable costs.
  • SMS Delivery Rules:
    • SMS will only be sent if a user phone number is configured at the sub-account level.
    • If no number is set, SMS will not be sent.

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