# Calendar Integration Disconnection Notifications > Overview Stay informed when your calendar or video conferencing integrations disconnect. You would be notified via Email , SMS , and Push notifications… - Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/calendar-integrations/calendar-integration-disconnection-notifications - Section: Calendars & Appointments / Calendar Integrations - Reading time: 1 min - Images: 4, each explained below - Modified on Tue, 22 Apr, 2025 at 10:45 PM --- ## Overview Stay informed when your calendar or video conferencing integrations disconnect. You would be notified via **Email**, **SMS**, and **Push notifications (Web & Mobile)** so you can take quick action and minimize disruptions to your bookings and client communication. Notifications are triggered for disconnections from the following integrations: - Google Calendar - Outlook Calendar - iCloud Calendar - Zoom - Microsoft Teams These notifications help ensure that your daily tasks remain uninterrupted by providing disconnection alerts along with simple reconnection steps. --- ## How to Use ### 1\. **Enable or Disable Notifications** You can manage your notification preferences from your profile settings: - Navigate to **My Profile > Notifications** - Scroll to the **Calendar** section - Enable or disable each type of notification based on your preference: - ✅ **In-App** - **✅ Email** - ✅ **SMS** > Push notifications are supported on both the **Web App** and the **Mobile App**. ![1. Enable or Disable Notifications (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045487524/original/YAZwiw-772RdqtrucnVvyqlxwQeM9Qc_HA.png) **1. Enable or Disable Notifications (image 1 of 4)** This screenshot appears in the "1. Enable or Disable Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Push notifications are supported on both the Web App and the Mobile App. The navigation path used here is My Profile > Notifications Scroll. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Once enabled, you will receive notifications when any supported integration disconnects. - Path: My Profile > Notifications Scroll - What this covers: Push notifications are supported on both the Web App and the Mobile App. - Fields: ✅ Email - Controls: My Profile > Notifications, Calendar, In-App, ✅ Email, SMS, Web App, Mobile App - Next: Once enabled, you will receive notifications when any supported integration disconnects: Example values (illustrative, not read from the screenshot): - ✅ Email: priya.raman@northgatedental.com Full procedure: 1. Navigate to My Profile > Notifications 2. Scroll to the Calendar section 3. Enable or disable each type of notification based on your preference: ### 2\. **Receiving Notifications** Once enabled, you will receive notifications when any supported integration disconnects: - **Email**: Includes the integration name, consequences and reconnection steps. - **In App Notification**: Shown on your web browser and mobile device. - **SMS**: Sent directly to user's configured number, with integration and subaccount details. **EMAIL:** ![2. Receiving Notifications (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045488234/original/fUCo40BHvIdNUfqp4GAa3SH-jhPsC9GWjQ.png) **2. Receiving Notifications (image 2 of 4)** This screenshot appears in the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. Immediately after, the guide continues: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. - What this covers: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. - Controls: Email, In App Notification, SMS - Next: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. Full procedure: 1. Email: Includes the integration name, consequences and reconnection steps. 2. In App Notification: Shown on your web browser and mobile device. 3. SMS: Sent directly to user's configured number, with integration and subaccount details. **IN APP:** ![2. Receiving Notifications (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045488244/original/39PNWVsLgZWbYQkER-tOV88szKDLuLu5Eg.png) **2. Receiving Notifications (image 3 of 4)** This screenshot appears in the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. Immediately after, the guide continues: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. - What this covers: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. - Controls: Email, In App Notification, SMS - Next: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. Full procedure: 1. Email: Includes the integration name, consequences and reconnection steps. 2. In App Notification: Shown on your web browser and mobile device. 3. SMS: Sent directly to user's configured number, with integration and subaccount details. **SMS:** ![2. Receiving Notifications (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045488308/original/tppU0IT6lVccOP68SDomL_gDZY2Z65zMCg.png) **2. Receiving Notifications (image 4 of 4)** This screenshot appears in the "2. Receiving Notifications" section of "Calendar Integration Disconnection Notifications". The text alongside this image reads: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. Immediately after, the guide continues: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. - What this covers: Email: Includes the integration name, consequences and reconnection steps. In App Notification: Shown on your web browser and mobile device. SMS: Sent directly to user's configured number, with integration and subaccount details. - Controls: Email, In App Notification, SMS - Next: Sync Disconnect Notifications are not sent to location or agency admins. Only the user will receive the notification. Full procedure: 1. Email: Includes the integration name, consequences and reconnection steps. 2. In App Notification: Shown on your web browser and mobile device. 3. SMS: Sent directly to user's configured number, with integration and subaccount details. --- ## Please Note: - Sync Disconnect Notifications are **not sent to location or agency admins.** Only the **user** will receive the notification. - **By default, Email and In-App notifications are enabled.** You can update your preferences at any time by visiting **My Profile > Notifications**. - Email and SMS notifications **may incur charges** depending on your account setup and configuration. Please review your communication settings to understand any applicable costs. - **SMS Delivery Rules**: - SMS will only be sent if a **user phone number is configured at the sub-account level**. - If no number is set, **SMS will not be sent**. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com