Access centralized pricing for every wallet-billed product in GHL Customer Care. Search, filter, and view country-specific rates across AI, Communication, WhatsApp, and more.
6 min read1,331 words6 explained imagesUpdated Mon, 7 Sep at 8:45 AM
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Access centralized pricing for every wallet-billed product in GHL Customer Care. View country-specific rates, search products, and understand exactly what you're being charged.
What You'll Learn
The Wallet Pricing page provides a single source of truth for pay-as-you-go rates across all wallet-billed products including AI, Communication, WhatsApp, Domain, and more. This feature is part of GHL Customer Care's Billing Transparency initiative.
This article explains what the Wallet Pricing page includes, how to access it, and how to use it to understand product costs across different markets.
Labs Feature
The Wallet Pricing page must be enabled from Labs before it becomes available in your Billing settings. Navigate to Settings → Labs, locate the Wallet Pricing feature, and enable it to begin using this functionality.
The Wallet Pricing page is a dedicated pricing reference inside the Billing section that displays pay-as-you-go rates for every product that uses wallet billing. This includes products across multiple categories such as AI, Communication, WhatsApp, Domain, and more.
Prior to this feature, agencies needed to search across multiple pages or contact support to understand product costs. The Wallet Pricing page consolidates all pricing information into a single, searchable view with organized categories, making it easy to find rates and understand what you're being charged for.
This is phase one of GHL Customer Care's Billing Transparency initiative, designed to eliminate confusion around wallet charges and provide agencies with a clear reference for reconciling invoices, planning pricing strategies, and explaining costs to clients.
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2Key Features
The Wallet Pricing page includes several capabilities designed to help you quickly locate and understand product costs:
Feature 1
Full Product Catalog With Pricing
Every wallet-billed product is listed with unit costs, grouped by category and sub-category. This makes it easy to scan what you're being charged for without searching across multiple pages. All rates are kept up to date automatically.
Feature 2
Search and Filter
Use the search bar to find products by category or product name instantly. You can expand or collapse categories to focus on the section that matters to you, making navigation faster when you need to reference a specific product.
Feature 3
Country-Specific Rates
Switch between 27 supported countries to see localized pricing. Products like WhatsApp messages and calls display country-specific rates so you always know what applies to your market. Additional countries will be added over time.
Feature 4
Product Detail on Demand
Expand any product row to see a full breakdown including category, SKU, description, pricing, billing unit, and country rates. This gives you everything you need to understand exactly how a product is billed without leaving the page.
Feature 5
Enterprise Pricing Included
Enterprise product pricing is covered alongside standard rates. Agencies on enterprise plans have full visibility into what applies to them, ensuring consistent pricing transparency across all account types.
Key Features (image 2 of 6)What this shows Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care.What this showsIllustrates the "Key Features" section of "Wallet Pricing Page".This screenshot appears in the "Key Features" section of "Wallet Pricing Page". For context, this section explains: Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care. View country-specific rates, search products, and understand exactly what you're being charged. What You'll Learn The Wallet Pricing page provides a single source of truth for….Image 2 of 6
3Why This Matters
Wallet billing has traditionally lacked a centralized reference for product costs. Agencies were charged for products without an easy way to verify rates, leading to confusion when reconciling invoices or explaining charges to clients.
The Wallet Pricing page eliminates this issue by providing a single source of truth for every wallet product rate. Whether you're reconciling an invoice, planning your pricing strategy, or explaining costs to a client, you have immediate access to accurate, up-to-date pricing information.
This is the foundation of GHL Customer Care's Billing Transparency initiative. Future phases will include sub-account pricing with markup controls and a pricing calculator to further enhance billing visibility and control.
Getting Started
Access the Wallet Pricing Page
Enable the feature from Labs and navigate to Billing to view all product rates
4How to Access and Use the Wallet Pricing Page
Follow these steps to enable and begin using the Wallet Pricing page:
Step 1
Enable the Feature from Labs
Navigate to Settings → Labs in your GHL Customer Care account. Locate the Wallet Pricing feature and enable it. This will activate the Pricing page in your Billing section.
Step 2
Navigate to the Pricing Page
Go to Billing in the main navigation. Under Wallet and Transactions, you will see the new Pricing page. Click to open it.
Step 3
Browse Products by Category
Products are organized by category and sub-category. Expand or collapse categories to focus on specific product areas. All products within a category display their unit costs and billing units.
How to Access and Use the Wallet Pricing Page (image 3 of 6)What this shows Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care.What this showsIllustrates the "How to Access and Use the Wallet Pricing Page" section of "Wallet Pricing Page".This screenshot appears in the "How to Access and Use the Wallet Pricing Page" section of "Wallet Pricing Page". For context, this section explains: Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care. View country-specific rates, search products, and understand exactly what you're being charged. What You'll Learn The Wallet Pricing page provides a single source of truth for….Image 3 of 6
Step 4
Use Search to Find Specific Products
Use the search bar at the top of the page to search by category name or product name. The page will filter results in real time as you type, making it faster to locate the product you need.
How to Access and Use the Wallet Pricing Page (image 4 of 6)What this shows Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care.What this showsIllustrates the "How to Access and Use the Wallet Pricing Page" section of "Wallet Pricing Page".This screenshot appears in the "How to Access and Use the Wallet Pricing Page" section of "Wallet Pricing Page". For context, this section explains: Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care. View country-specific rates, search products, and understand exactly what you're being charged. What You'll Learn The Wallet Pricing page provides a single source of truth for….Image 4 of 6
Step 5
Switch the Country Selector
Use the country selector dropdown to switch between the 27 supported countries. Pricing will update automatically to reflect the rates applicable to the selected market. This is especially useful for products like WhatsApp messages and calls, which have country-specific rates.
Step 6
Expand Product Rows for Full Details
Click on any product row to expand it and view the full breakdown. This includes the product category, SKU, description, pricing, billing unit, and country-specific rates where applicable.
How to Access and Use the Wallet Pricing Page (image 5 of 6)What this shows Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care.What this showsIllustrates the "How to Access and Use the Wallet Pricing Page" section of "Wallet Pricing Page".This screenshot appears in the "How to Access and Use the Wallet Pricing Page" section of "Wallet Pricing Page". For context, this section explains: Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care. View country-specific rates, search products, and understand exactly what you're being charged. What You'll Learn The Wallet Pricing page provides a single source of truth for….Image 5 of 6
5Supported Countries
The Wallet Pricing page currently supports 27 countries with localized pricing. Additional countries will be added in future updates.
Supported Countries (image 6 of 6)What this shows Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care.What this showsIllustrates the "Supported Countries" section of "Wallet Pricing Page".This screenshot appears in the "Supported Countries" section of "Wallet Pricing Page". For context, this section explains: Billing & Wallet Wallet Pricing Page Access centralized pricing for every wallet-billed product in GHL Customer Care. View country-specific rates, search products, and understand exactly what you're being charged. What You'll Learn The Wallet Pricing page provides a single source of truth for….Image 6 of 6
Region
Countries
North America
United States (US), Canada (CA), Mexico (MX)
Europe
United Kingdom (GB), Ireland (IE), Germany (DE), France (FR), Spain (ES), Italy (IT), Netherlands (NL), Belgium (BE), Norway (NO), Denmark (DK), Finland (FI), Poland (PL), Portugal (PT), Switzerland (CH), Austria (AT)
Asia-Pacific
Australia (AU), New Zealand (NZ), India (IN), Japan (JP), Singapore (SG)
South America
Brazil (BR)
Middle East & Africa
United Arab Emirates (AE), South Africa (ZA)
Note
If your country is not currently supported, the page will display default pricing. Additional countries will be added over time as part of ongoing updates to the Billing Transparency initiative.
6Frequently Asked Questions
Q: Do I need to enable this feature from Labs?
Yes, the Wallet Pricing page is currently a Labs feature. You must enable it from Settings → Labs before it appears in your Billing section. Once enabled, it will be available under Wallet and Transactions.
Q: Are the prices on this page updated automatically?
Yes, all pricing displayed on the Wallet Pricing page is kept up to date automatically. You do not need to refresh the page manually to see current rates.
Q: Does this page show pricing for sub-accounts?
Currently, the Wallet Pricing page displays agency-level pricing. In future phases, you will be able to extend this to sub-accounts with markup controls. This functionality is part of the roadmap for the Billing Transparency initiative.
Q: Can I export the pricing data from this page?
Export functionality is not available in this phase. Future updates may include the ability to export pricing data as part of enhanced reporting capabilities.
Q: What if my country is not listed in the country selector?
If your country is not currently supported, the page will display default pricing. Additional countries will be added over time. Check back for updates as the feature expands to more markets.
Q: Does this page include enterprise pricing?
Yes, enterprise product pricing is included alongside standard rates. Agencies on enterprise plans can view the pricing that applies to them directly on this page.
Q: Will there be a pricing calculator in the future?
Yes, a pricing calculator is on the roadmap as part of future phases of the Billing Transparency initiative. This will allow you to estimate costs based on projected usage before charges are incurred.
Q: Where can I find more information about wallet billing?
For more information about wallet billing, how charges are calculated, and how to top up your wallet, visit the Wallet and Billing section of the GHL Customer Care Help Center or contact support.
