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How to make agency subscription payments with 3DS cards?

Agency subscriptions fail to automatically renew when 3DS cards are added to the account, as 3DS cards require authentication by the card holder in order…

1 min read212 words4 explained imagesUpdated Fri, 12 Jan, 2024 at 6:24 AM
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On this page
  1. Step 1: Click on 'Reactivate Account' on the lockout screen
  2. Step 2: Go to Agency Settings > Billing > Payments
  3. Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry'
  4. Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment.
Agency subscriptions fail to automatically renew when 3DS cards are added to the account, as 3DS cards require authentication by the card holder in order for the payment to be successfully processed. This article outlines how you can reactivate your subscription after the automatic payment attempt has failed.

TABLE OF CONTENTS

Step 1: Click on 'Reactivate Account' on the lockout screen

  • You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps.
Step 1: Click on 'Reactivate Account' on the lockout screen (image 1 of 4) What this shows You will be logged in to your account. What this shows Illustrates the "Step 1: Click on 'Reactivate Account' on the lockout screen" section of "How to make agency subscription payments with 3DS cards?". This screenshot appears in the "Step 1: Click on 'Reactivate Account' on the lockout screen" section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. Image 1 of 4 What this coversYou will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps.

Step 2: Go to Agency Settings > Billing > Payments

Step 2: Go to Agency Settings > Billing > Payments (image 2 of 4) What this shows You will be logged in to your account. What this shows Illustrates the "Step 2: Go to Agency Settings > Billing > Payments" section of "How to make agency subscription payments with 3DS cards?". This screenshot appears in the "Step 2: Go to Agency Settings > Billing > Payments" section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. Image 2 of 4 What this coversYou will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps.

Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry'

Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry' (image 3 of 4) What this shows You will be logged in to your account. What this shows Illustrates the "Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry'" section of "How to make agency subscription payments with 3DS cards?". This screenshot appears in the "Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry'" section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. Image 3 of 4 What this coversYou will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps.

Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment.

Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment. (image 4 of 4) What this shows You will be logged in to your account. What this shows Illustrates the "Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment." section of "How to make agency subscription payments with 3DS cards?". This screenshot appears in the "Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment." section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. Image 4 of 4 What this coversYou will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps.

Congratulations! Your GHL Customer Care account will be reactivated upon successful precessing of the payment.

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