# How to make agency subscription payments with 3DS cards? > Agency subscriptions fail to automatically renew when 3DS cards are added to the account, as 3DS cards require authentication by the card holder in order… - Source: https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/how-to-make-agency-subscription-payments-with-3ds-cards - Section: Settings / Agency Settings - Reading time: 1 min - Images: 4, each explained below - Modified on Fri, 12 Jan, 2024 at 6:24 AM --- Agency subscriptions fail to automatically renew when 3DS cards are added to the account, as 3DS cards require authentication by the card holder in order for the payment to be successfully processed. This article outlines how you can reactivate your subscription after the automatic payment attempt has failed. **TABLE OF CONTENTS** - [Step 1: Click on 'Reactivate Account' on the lockout screen](#step-1-click-on-reactivate-account-on-the-lockout-screen)[](#step-2-go-to-agency-settings-billing-payments)[](#step-2-go-to-agency-settings-billing-payments) - [Step 2: Go to Agency Settings > Billing > Payments](#step-2-go-to-agency-settings-billing-payments) - [Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry'](#step-3-under-the-payments-history-section-identify-the-most-recent-failed-invoic)[](#step-4-the-3ds-pop-up-will-open-with-your-banks-website-please-follow-the-instru) - [Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment](#step-4-the-3ds-pop-up-will-open-with-your-banks-website-please-follow-the-instru) --- ### **Step 1: Click on 'Reactivate Account' on the lockout screen** - You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. ![Step 1: Click on 'Reactivate Account' on the lockout screen (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155017538603/original/qtLvkdSDyYlKhvTVMnM7zRqa6CLDXd8lrg.png) **Step 1: Click on 'Reactivate Account' on the lockout screen (image 1 of 4)** This screenshot appears in the "Step 1: Click on 'Reactivate Account' on the lockout screen" section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. - What this covers: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. ### **Step 2: Go to Agency Settings > Billing > Payments** ![Step 2: Go to Agency Settings > Billing > Payments (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155017539152/original/QndZW2D4dSH2ov4BwfyuW_2FGI7ljBqdCQ.png) **Step 2: Go to Agency Settings > Billing > Payments (image 2 of 4)** This screenshot appears in the "Step 2: Go to Agency Settings > Billing > Payments" section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. - What this covers: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. ### **Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry'** ** ![Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry' (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155017539638/original/neQlibRTtSKPtxIf57SHgGD0Y0OCQFhpYQ.png) **Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry' (image 3 of 4)** This screenshot appears in the "Step 3: Under the 'Payments History' section, identify the most recent failed invoice for your subscription, and hit 'Retry'" section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. - What this covers: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. ** ### **Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment.** ![Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment. (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155017539874/original/OtuQGgK4nsEW7_S44BYlvhNszQw_iekE5g.png) **Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment. (image 4 of 4)** This screenshot appears in the "Step 4: The 3DS pop-up will open with your bank's website. Please follow the instructions there to authorize the payment." section of "How to make agency subscription payments with 3DS cards?". The text alongside this image reads: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. - What this covers: You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps. # Congratulations! Your GHL Customer Care account will be reactivated upon successful precessing of the payment. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com