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How to Delete a Subaccount/Location

This article will guide you through deleting a sub-account (location) in GHL Customer Care. It also explains the 24-hour grace period that allows you to…

3 min read722 words5 explained imagesUpdated Mon, 26 Jan at 3:04 PM
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  1. What is a Subaccount/Location in GHL Customer Care?
  2. Why Would You Need to Delete a Subaccount?
  3. Key Considerations Before Deleting a Subaccount
  4. How to Delete a Subaccount
  5. Step 1: Navigate to Subccounts in the Agency View
  6. Step 2: Access the Manage Client Option
  7. Step 3: Initiate Deletion
  8. Step 4: Confirm the Deletion Process
  9. Step 5: The 24-Hour Reversal Period
  10. Frequently Asked Questions
  11. Related Articles

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This article will guide you through deleting a sub-account (location) in GHL Customer Care. It also explains the 24-hour grace period that allows you to reverse a deletion before it becomes permanent.

TABLE OF CONTENTS

What is a Subaccount/Location in GHL Customer Care?

A sub-account (location) in GHL Customer Care is an independent business or client account that operates within an agency. It allows businesses to manage their marketing, automation, and customer relationships separately from other accounts. Each sub-account has its own CRM, workflows, campaigns, integrations and other key features. 

Why Would You Need to Delete a Subaccount?

  • Client No Longer Uses the Platform: If a client decides to discontinue using GHL Customer Care, deleting the sub-account may be necessary.

  • Duplicate or Unused Accounts: Sometimes, businesses create multiple sub-accounts by mistake. Deleting the extra ones helps keep the system organized.

  • Cost Management: Reducing the number of active sub-accounts can help manage billing costs.

  • Security and Compliance: If an account is no longer needed, deleting it ensures that sensitive customer data is removed from the system.

Key Considerations Before Deleting a Subaccount

Deleting a sub-account should be done with caution since the action is permanent after 24 hours.
A sub-account (location) in GHL Customer Care represents a business or client account within your agency. Deleting a sub-account is a permanent action after 24 hours, so it should only be done when absolutely necessary.

Before deleting a sub-account, keep the following in mind:

  • Permanent Data Loss: After 24 hours, all contacts, messages, campaigns, and settings will be lost.

  • Integration Disconnection: Ensure that Twilio, Mailgun, Facebook, Google, and other third-party integrations are disconnected.

  • Pausing Instead of Deleting: If you're unsure, you can pause the sub-account instead of permanently deleting a subaccount.

  • If you delete a subaccount, the Client Portal tied to that subaccount does not open.

How to Delete a Subaccount

Deleting a sub-account in GHL Customer Care is a straightforward process, but it's important to proceed with caution. Once a sub-account is scheduled for deletion, you have a 24-hour window to undo the action before it becomes permanent. Follow these steps to ensure you delete the sub-account correctly.

Step 1: Navigate to Subccounts in the Agency View

Click on Subaccounts in the left-side menu of the Agency View and select Subaccount from the list which you wish to delete.

Step 1: Navigate to Subccounts in the Agency View (image 1 of 5) What this shows Click on Subaccounts in the left-side menu of the Agency View and select Subaccount from the list which you wish to delete. What this shows Illustrates the "Step 1: Navigate to Subccounts in the Agency View" section of "How to Delete a Subaccount/Location". This screenshot appears in the "Step 1: Navigate to Subccounts in the Agency View" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Click on Subaccounts in the left-side menu of the Agency View and select Subaccount from the list which you wish to delete. Immediately after, the guide continues: Click on the three-dot menu next to the sub-account and click on Manage Client. Image 1 of 5 Where to goClick on Subaccounts in the left-side menu of the Agency View and select Subaccount from the list which you wish to delete.
Buttons and menus referenced SubaccountsSubaccount
Next stepClick on the three-dot menu next to the sub-account and click on Manage Client.

Step 2: Access the Manage Client Option

Click on the three-dot menu next to the sub-account and click on Manage Client.

Step 2: Access the Manage Client Option (image 2 of 5) What this shows Click on the three-dot menu next to the sub-account and click on Manage Client. What this shows Illustrates the "Step 2: Access the Manage Client Option" section of "How to Delete a Subaccount/Location". This screenshot appears in the "Step 2: Access the Manage Client Option" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Click on the three-dot menu next to the sub-account and click on Manage Client. Immediately after, the guide continues: Click on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu. Image 2 of 5 What to clickClick on the three-dot menu next to the sub-account and click on Manage Client.
Buttons and menus referenced Manage Client
Next stepClick on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu.

Step 3: Initiate Deletion

Click on Actionson the top-right corner of the Subaccounts section and select Delete from the dropdown menu.

Step 3: Initiate Deletion (image 3 of 5) What this shows Click on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu. What this shows Illustrates the "Step 3: Initiate Deletion" section of "How to Delete a Subaccount/Location". This screenshot appears in the "Step 3: Initiate Deletion" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Click on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu. Immediately after, the guide continues: Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. Image 3 of 5 What to chooseClick on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu.
Buttons and menus referenced ActionsDelete
Next stepBefore finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding.

Step 4: Confirm the Deletion Process

Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding.

Step 4: Confirm the Deletion Process (image 4 of 5) What this shows Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. What this shows Illustrates the "Step 4: Confirm the Deletion Process" section of "How to Delete a Subaccount/Location". This animation appears in the "Step 4: Confirm the Deletion Process" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. Immediately after, the guide continues: IMPORTANT: There are several disclaimers before deleting a sub-account. 1. I confirm that I have discussed this with my client and have the authority to take this action. 2. I understand that this action is irreversible & all data inside…. Image 4 of 5 What this coversBefore finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. Next stepIMPORTANT: There are several disclaimers before deleting a sub-account. 1. I confirm that I have discussed this with my client and have the authority to take this action. 2. I understand that this action is irreversible & all data inside this sub-account will be lost. 3. I confirm to disconnect and close the LC Phone account for this location. I am aware that this would mean all the numbers and A2P Campaigns will be deleted and cannot be retrieved back. 
IMPORTANT: There are several disclaimers before deleting a sub-account.
1. I confirm that I have discussed this with my client and have the authority to take this action.
2. I understand that this action is irreversible & all data inside this sub-account will be lost.
3. I confirm to disconnect and close the LC Phone account for this location. I am aware that this would mean all the numbers and A2P Campaigns will be deleted and cannot be retrieved back.

Step 5: The24-Hour Reversal Period

After scheduling deletion, you have 24 hours to undo the process. A notification appears on the Sub-Accounts page with a "Click here to undo" link.

Step 5: The 24-Hour Reversal Period (image 5 of 5) What this shows After scheduling deletion, you have 24 hours to undo the process. What this shows Illustrates the "Step 5: The 24-Hour Reversal Period" section of "How to Delete a Subaccount/Location". This screenshot appears in the "Step 5: The 24-Hour Reversal Period" section of "How to Delete a Subaccount/Location". The text alongside this image reads: After scheduling deletion, you have 24 hours to undo the process. A notification appears on the Sub-Accounts page with a "Click here to undo" link. Immediately after, the guide continues: Final Deletion: If no action is taken within 24 hours, the sub-account is permanently deleted. Image 5 of 5 What to clickAfter scheduling deletion, you have 24 hours to undo the process. A notification appears on the Sub-Accounts page with a "Click here to undo" link.
Buttons and menus referenced 24 hoursSub-Accounts page"Click here to undo"
Next stepFinal Deletion: If no action is taken within 24 hours, the sub-account is permanently deleted. 
Final Deletion: If no action is taken within 24 hours, the sub-account is permanently deleted.

Frequently Asked Questions

Q. Can I recover a deleted subaccount after 24 hours?

No, once the 24-hour grace period passes, the deletion is permanent and irreversible.

Q. Can I pause a subaccount instead of deleting it?

Yes, you can pause a sub-account through the Actions menu if you may need it later.

Q. Will I be charged for a paused subaccount?

No, pausing an account does not incur charges.

Q. What happens to connected integrations when I delete a subaccount?

All integrations (Twilio, Mailgun, Facebook, Google, etc.) must be manually disconnected. If left connected, they will stop working immediately.

Frequently asked questions

What is a Subaccount/Location in GHL Customer Care?
A sub-account (location) in GHL Customer Care is an independent business or client account that operates within an agency. It allows businesses to manage their marketing, automation, and customer relationships separately from other accounts. Each sub-account has its own CRM, workflows, campaigns, integrations and other key features.
Why Would You Need to Delete a Subaccount?
Client No Longer Uses the Platform: If a client decides to discontinue using GHL Customer Care, deleting the sub-account may be necessary. Duplicate or Unused Accounts: Sometimes, businesses create multiple sub-accounts by mistake. Deleting the extra ones helps keep the system organized. Cost Management: Reducing the number of active sub-accounts can help manage billing costs. Security and Compliance: If an account is no longer needed, deleting it ensures that sensitive customer data is removed from the system.

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