# How to Delete a Subaccount/Location > This article will guide you through deleting a sub-account (location) in GHL Customer Care. It also explains the 24-hour grace period that allows you to… - Source: https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/how-to-delete-a-subaccount-location - Section: Settings / Agency Settings - Reading time: 3 min - Images: 5, each explained below - Modified on Mon, 26 Jan at 3:04 PM --- This article will guide you through deleting a sub-account (location) in GHL Customer Care. It also explains the 24-hour grace period that allows you to reverse a deletion before it becomes permanent. --- **TABLE OF CONTENTS** - [What is a Subaccount/Location in GHL Customer Care?](#what-is-a-subaccount-location-in-ghl-customer-care) - [Why Would You Need to Delete a Subaccount?](#why-would-you-need-to-delete-a-subaccount) - [Key Considerations Before Deleting a Subaccount](#key-considerations-before-deleting-a-subaccount) - [How to Delete a Subaccount](#how-to-delete-a-subaccount) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What is a Subaccount/Location in GHL Customer Care?** A sub-account (location) in GHL Customer Care is an independent business or client account that operates within an agency. It allows businesses to manage their marketing, automation, and customer relationships separately from other accounts. Each sub-account has its own CRM, workflows, campaigns, integrations and other key features.  --- ## **Why Would You Need to Delete a Subaccount?** - **Client No Longer Uses the Platform:** If a client decides to discontinue using GHL Customer Care, deleting the sub-account may be necessary. - **Duplicate or Unused Accounts:** Sometimes, businesses create multiple sub-accounts by mistake. Deleting the extra ones helps keep the system organized. - **Cost Management:** Reducing the number of active sub-accounts can help manage billing costs. - **Security and Compliance:** If an account is no longer needed, deleting it ensures that sensitive customer data is removed from the system. --- ## **Key Considerations Before Deleting a Subaccount** Deleting a sub-account should be done with caution since the action is permanent after 24 hours. A sub-account (location) in GHL Customer Care represents a business or client account within your agency. Deleting a sub-account is a permanent action after 24 hours, so it should only be done when absolutely necessary. Before deleting a sub-account, keep the following in mind: - **Permanent Data Loss:** After 24 hours, all contacts, messages, campaigns, and settings will be lost. - **Integration Disconnection:** Ensure that **Twilio, Mailgun, Facebook, Google, and other third-party integrations** are disconnected. - **Pausing Instead of Deleting:** If you're unsure, you can **pause** the sub-account instead of permanently deleting a subaccount. - If you delete a subaccount, the Client Portal tied to that subaccount **does not open**. --- ## **How to Delete a Subaccount** Deleting a sub-account in GHL Customer Care is a straightforward process, but it's important to proceed with caution. Once a sub-account is scheduled for deletion, you have a 24-hour window to undo the action before it becomes permanent. Follow these steps to ensure you delete the sub-account correctly. ### **Step 1:** Navigate to Subccounts in the Agency View Click on **Subaccounts** in the left-side menu of the Agency View and select **Subaccount** from the list which you wish to delete. ![Step 1: Navigate to Subccounts in the Agency View (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043163952/original/AOMLQ_TlLFadH6Ix-P4Gjd5-5WWntCnUjA.png) **Step 1: Navigate to Subccounts in the Agency View (image 1 of 5)** This screenshot appears in the "Step 1: Navigate to Subccounts in the Agency View" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Click on Subaccounts in the left-side menu of the Agency View and select Subaccount from the list which you wish to delete. Immediately after, the guide continues: Click on the three-dot menu next to the sub-account and click on Manage Client. - Where to go: Click on Subaccounts in the left-side menu of the Agency View and select Subaccount from the list which you wish to delete. - Controls: Subaccounts, Subaccount - Next: Click on the three-dot menu next to the sub-account and click on Manage Client. ### **Step 2:** Access the Manage Client Option Click on the three-dot menu next to the sub-account and click on **Manage Client**. ![Step 2: Access the Manage Client Option (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043163998/original/W1Ql5JHGXXdApV_GoxPJGyw7WzGZ3FVs2A.png) **Step 2: Access the Manage Client Option (image 2 of 5)** This screenshot appears in the "Step 2: Access the Manage Client Option" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Click on the three-dot menu next to the sub-account and click on Manage Client. Immediately after, the guide continues: Click on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu. - What to click: Click on the three-dot menu next to the sub-account and click on Manage Client. - Controls: Manage Client - Next: Click on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu. ### **Step 3:** Initiate Deletion Click on **Actions**on the top-right corner of the Subaccounts section and select **Delete** from the dropdown menu. ![Step 3: Initiate Deletion (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043164079/original/5iCCPbqj6NUAxcXLg-YXtbeIuhBZkV2G_Q.png) **Step 3: Initiate Deletion (image 3 of 5)** This screenshot appears in the "Step 3: Initiate Deletion" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Click on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu. Immediately after, the guide continues: Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. - What to choose: Click on Actions on the top-right corner of the Subaccounts section and select Delete from the dropdown menu. - Controls: Actions, Delete - Next: Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. ### **Step 4:** Confirm the Deletion Process Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. ![Step 4: Confirm the Deletion Process (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043164939/original/bzwioYScIPadnUOBhkk5WED_8VKmorbwUg.gif) **Step 4: Confirm the Deletion Process (image 4 of 5)** This animation appears in the "Step 4: Confirm the Deletion Process" section of "How to Delete a Subaccount/Location". The text alongside this image reads: Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. Immediately after, the guide continues: IMPORTANT: There are several disclaimers before deleting a sub-account. 1. I confirm that I have discussed this with my client and have the authority to take this action. 2. I understand that this action is irreversible & all data inside…. - What this covers: Before finalizing the deletion, you will be presented with several disclaimers that highlight the consequences of this action. Please read and acknowledge them carefully before proceeding. - Next: IMPORTANT: There are several disclaimers before deleting a sub-account. 1. I confirm that I have discussed this with my client and have the authority to take this action. 2. I understand that this action is irreversible & all data inside this sub-account will be lost. 3. I confirm to disconnect and close the LC Phone account for this location. I am aware that this would mean all the numbers and A2P Campaigns will be deleted and cannot be retrieved back. **IMPORTANT: There are several disclaimers before deleting a sub-account.** 1\. I confirm that I have discussed this with my client and have the authority to take this action. 2\. I understand that this action is irreversible & all data inside this sub-account will be lost. 3\. I confirm to disconnect and close the LC Phone account for this location. I am aware that this would mean all the numbers and A2P Campaigns will be deleted and cannot be retrieved back. ### **Step 5:** The24-Hour Reversal Period After scheduling deletion, you have **24 hours** to undo the process. A notification appears on the **Sub-Accounts page** with a **"Click here to undo"** link. ![Step 5: The 24-Hour Reversal Period (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043164641/original/qlF0wICq0qMWSpJG4vBdpuNUilYCF-umug.png) **Step 5: The 24-Hour Reversal Period (image 5 of 5)** This screenshot appears in the "Step 5: The 24-Hour Reversal Period" section of "How to Delete a Subaccount/Location". The text alongside this image reads: After scheduling deletion, you have 24 hours to undo the process. A notification appears on the Sub-Accounts page with a "Click here to undo" link. Immediately after, the guide continues: Final Deletion: If no action is taken within 24 hours, the sub-account is permanently deleted. - What to click: After scheduling deletion, you have 24 hours to undo the process. A notification appears on the Sub-Accounts page with a "Click here to undo" link. - Controls: 24 hours, Sub-Accounts page, "Click here to undo" - Next: Final Deletion: If no action is taken within 24 hours, the sub-account is permanently deleted. **Final Deletion:** If no action is taken within 24 hours, the sub-account is permanently deleted. --- ## **Frequently Asked Questions** **Q. Can I recover a deleted subaccount after 24 hours?** No, once the 24-hour grace period passes, the deletion is permanent and irreversible. **Q. Can I pause a subaccount instead of deleting it?** Yes, you can **pause** a sub-account through the Actions menu if you may need it later. **Q. Will I be charged for a paused subaccount?** No, pausing an account does not incur charges. **Q. What happens to connected integrations when I delete a subaccount?** All integrations (Twilio, Mailgun, Facebook, Google, etc.) must be manually disconnected. If left connected, they will stop working immediately. --- ## **Related Articles** - [Pause / Resume Sub-Accounts](https://docs.ghlcustomercare.com/docs/saas-configurator/saas-mode/pause-resume-sub-accounts)  - [Sub-Account Transfers: Transfer Sub-account to an Existing Agency](https://docs.ghlcustomercare.com/docs/logic-and-fulfillment/logic-and-fulfillment/sub-account-transfer-guide) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com