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Business Profile Settings - Authorized Representative

Add a reachable, authorized contact with name, title, email, and phone to speed identity checks and A2P approvals for your GHL Customer Care sub-account.

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Authorized Representative identifies a real person who can verify and speak for the business during compliance reviews (e.g., A2P 10DLC brand/campaign approvals). Adding a reachable representative can prevent stalled verifications and speed up approvals.
To learn more about the Business Profile Settings, including how to navigate to the settings panel, see: Business Profile Settings Overview

TABLE OF CONTENTS

What is an Authorized Representative

An Authorized Representative is a real person who has the authority to represent your business when business identity or compliance information needs to be verified. GHL Customer Care stores the representative's contact and role information as part of the Business Profile so the appropriate person can be associated with the business during applicable reviews.

If you are the person authorized to represent the business, enter your own information. If someone else has that responsibility, enter that person's information instead.

How to Set Your Authorized Representative

  1. From within the sub-account, navigate to Settings.
    Step 1 of 3: From within the sub-account, navigate to Settings What this shows Step 1 of 3: From within the sub-account, navigate to Settings. What this shows Shows what this covers for step 1 of 3 in the "How to Set Your Authorized Representative" section of "Business Profile Settings - Authorized Representative". This screenshot accompanies step 1 of 3 in the "How to Set Your Authorized Representative" section of "Business Profile Settings - Authorized Representative". At this point in the walkthrough you from within the sub-account, navigate to Settings. The next step is to select the Business Profile tab. Step 1 of 3Image 1 of 3 What this coversFrom within the sub-account, navigate to Settings.
    Buttons and menus referenced Settings.Business Profile tab.Authorized Representative
    Next stepSelect the Business Profile tab.
    All 3 steps in this procedure
    1. From within the sub-account, navigate to Settings. this image
    2. Select the Business Profile tab.
    3. Locate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases. - Email: Provide a monitored email inbox for the representative. Verification questions to this address. - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer). - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1)
  2. Select the Business Profile tab.
    Step 2 of 3: Select the Business Profile tab What this shows Step 2 of 3: Select the Business Profile tab. What this shows Shows what to choose for step 2 of 3 in the "How to Set Your Authorized Representative" section of "Business Profile Settings - Authorized Representative". This screenshot accompanies step 2 of 3 in the "How to Set Your Authorized Representative" section of "Business Profile Settings - Authorized Representative". At this point in the walkthrough you select the Business Profile tab. For context, this section explains: From within the sub-account, navigate to Settings. Select the Business Profile tab. Locate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full…. The next step is to locate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases. - Email: Provide a monitored email inbox for the representative. Verification questions to this address. - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer). - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1). Step 2 of 3Image 2 of 3 What to chooseSelect the Business Profile tab.
    Buttons and menus referenced Business Profile tab.Settings.Authorized Representative
    Next stepLocate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases. - Email: Provide a monitored email inbox for the representative. Verification questions to this address. - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer). - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1)
    All 3 steps in this procedure
    1. From within the sub-account, navigate to Settings.
    2. Select the Business Profile tab. this image
    3. Locate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases. - Email: Provide a monitored email inbox for the representative. Verification questions to this address. - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer). - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1)
  3. Locate the Authorized Representative section. Enter the following information:
    - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases.
    - Email: Provide a monitored email inbox for the representative. Verification questions to this address.
    - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer).
    - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1)
    Step 3 of 3: Locate the Authorized Representative section. Enter the following… What this shows Step 3 of 3: Locate the Authorized Representative section. What this shows Shows what to fill in for step 3 of 3 in the "How to Set Your Authorized Representative" section of "Business Profile Settings - Authorized Representative". This screenshot accompanies step 3 of 3 in the "How to Set Your Authorized Representative" section of "Business Profile Settings - Authorized Representative". At this point in the walkthrough you locate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases. - Email: Provide a monitored email inbox for the representative. Verification questions to this address. - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer). - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1). Step 3 of 3Image 3 of 3 What to fill inLocate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases. - Email: Provide a monitored email inbox for the representative. Verification questions to this address. - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer). - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1)
    Buttons and menus referenced Authorized RepresentativeSettings.Business Profile tab.
    All 3 steps in this procedure
    1. From within the sub-account, navigate to Settings.
    2. Select the Business Profile tab.
    3. Locate the Authorized Representative section. Enter the following information: - Representative Name: Enter the representative’s legal name as it appears on internal HR or corporate records. Be sure to use full first and last name while avoiding any nicknames or aliases. - Email: Provide a monitored email inbox for the representative. Verification questions to this address. - Job Position: Specify the person’s title or role that demonstrates authority to represent the business (e.g., Owner, CEO, Marketing Director, Compliance Officer). - Phone Number: Enter a reachable phone number for time-sensitive verification calls or SMS. Be sure to include country code (e.g. +1) this image

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