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Overview This document describes the standard procedure for registering a Rich Communication Services (RCS) Sender ID using the Twilio platform.
Prerequisites
Before proceeding, ensure the following conditions are met:
You have an active Twilio account that is enrolled in RCS.
You have access to the sub-account for which the Sender ID is being created.
Note: RCS Sender IDs require approval from carriers and Google. This carrier/Google onboarding and approval process is outside the scope of this article.
Log in to the sub-account for which you want to set up the RCS Sender ID.
Ensure you are operating within the correct sub-account before proceeding, as Sender IDs are account-specific.
Step 2 — Create the RCS Sender ID
In the left-hand navigation, go to Develop → RCS → Senders.
Click Create RCS Sender and complete the following required fields:
Field
Description
Sender Display Name
The name that will be visible to message recipients
Description
A brief description of the sender / use case
Logo Image
Your brand logo (displayed in the messaging thread)
Banner Image
A banner image for your sender profile
Accent Color
Brand color used in the RCS message UI
Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information.
Step 2 of 2: Click Create RCS Sender and complete the following required fields…What this shows Step 2 of 2: Click Create RCS Sender and complete the following required fields: Field Description Sender Display Name The name that will be visible to…What this showsShows what to fill in for step 2 of 2 in the "Step 2 — Create the RCS Sender ID" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)".This screenshot accompanies step 2 of 2 in the "Step 2 — Create the RCS Sender ID" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you click Create RCS Sender and complete the following required fields: Field Description Sender Display Name The name that will be visible to message recipients Description A brief description of the sender / use case Logo Image Your brand logo (displayed in the messaging thread) Banner Image A banner image for your sender profile Accent Color Brand color used in the RCS message UI Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information.Step 2 of 2Image 1 of 6What to fill inClick Create RCS Sender and complete the following required fields: Field Description Sender Display Name The name that will be visible to message recipients Description A brief description of the sender / use case Logo Image Your brand logo (displayed in the messaging thread) Banner Image A banner image for your sender profile Accent Color Brand color used in the RCS message UI Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information.
Buttons and menus referencedCreate RCS SenderSender Display NameDescriptionLogo ImageBanner ImageAccent ColorPrerequisitesactive Twilio accountenrolled in RCSsub-accountProcedureDevelop → RCS → Senders
All 2 steps in this procedure
In the left-hand navigation, go to Develop → RCS → Senders.
Click Create RCS Sender and complete the following required fields: Field Description Sender Display Name The name that will be visible to message recipients Description A brief description of the sender / use case Logo Image Your brand logo (displayed in the messaging thread) Banner Image A banner image for your sender profile Accent Color Brand color used in the RCS message UI Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information. this image
Step 3 — Configure Webhooks
Once the Sender ID is created, navigate to the Configuration tab and set the following URLs:
Step 3 — Configure Webhooks (image 2 of 6)What this shows Prerequisites Before proceeding, ensure the following conditions are met: Note: RCS Sender IDs require approval from carriers and Google.What this showsIllustrates the "Step 3 — Configure Webhooks" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)".This screenshot appears in the "Step 3 — Configure Webhooks" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". The text alongside this image reads: Prerequisites Before proceeding, ensure the following conditions are met: Note: RCS Sender IDs require approval from carriers and Google. This carrier/Google onboarding and approval process is outside the scope of this article. Procedure Step 1 — Log In to the Correct Sub-Account Ensure you are…. Immediately after, the guide continues: Part 2: Creating a Messaging Service Step 4 — Create a Messaging Service Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) Under the Integration step of the setup, configure the following: Incoming Messages Field Value….Image 2 of 6What this coversPrerequisites Before proceeding, ensure the following conditions are met: Note: RCS Sender IDs require approval from carriers and Google. This carrier/Google onboarding and approval process is outside the scope of this article. Procedure Step 1 — Log In to the Correct Sub-Account Ensure you are operating within the correct sub-account before proceeding, as Sender IDs are account-specific. Step 2 — Create the RCS Sender ID
Buttons and menus referencedPrerequisitesactive Twilio accountenrolled in RCSsub-accountProcedureDevelop → RCS → SendersCreate RCS SenderSender Display NameDescriptionLogo ImageBanner ImageAccent Color
Next stepPart 2: Creating a Messaging Service Step 4 — Create a Messaging Service Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) Under the Integration step of the setup, configure the following: Incoming Messages Field Value Method Request URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming HTTP POST Fallback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming HTTP POST Delivery Status Callback Field Value Callback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/status Click Save once done. Part 3: Attaching the RCS Sender ID to the Messaging Service Step 6 — Add RCS Sender to Sender Pool Part 4: Sharing Details with GHL Customer Care for Onboarding To complete onboarding, share the following information with GHL Customer Care. How to Find Each Value Required Information Summary Required Information Where to Find It Example Format Account SID Twilio Sub-account Dashboard ACxxxxxxxx... Messaging Service SID Messaging → Services → Properties MGxxxxxxxx... RCS Sender SID RCS → Senders XExxxxxxxx... RCS Sender ID RCS → Senders rcs:xxxxxxx... Sender Display Name RCS → Senders → [Sender ID] → Public Details "Our RCS Sender" Description RCS → Senders → [Sender ID] → Public Details "Description of the RCS Sender ID…" Logo Image URL RCS → Senders → [Sender ID] → Public Details https://… Banner Image URL RCS → Senders → [Sender ID] → Public Details https://… Friendly Name User-defined (for display within GHL Customer Care only) "Our RCS Sender"All 2 steps in this procedure
You have an active Twilio account that is enrolled in RCS.
You have access to the sub-account for which the Sender ID is being created.
Part 2: Creating a Messaging Service
Step 4 — Create a Messaging Service
Go to Develop → Messaging → Services.
If Messaging is not visible, click Explore Products and add it first.
Click Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for".Step 2 of 2: Click Create Messaging Service, enter a name, and select the…What this shows Step 2 of 2: Click Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for".What this showsShows what to fill in for step 2 of 2 in the "Step 4 — Create a Messaging Service" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)".This screenshot accompanies step 2 of 2 in the "Step 4 — Create a Messaging Service" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you click Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for".Step 2 of 2Image 3 of 6What to fill inClick Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for".
Buttons and menus referencedCreate Messaging ServicePrerequisitesactive Twilio accountenrolled in RCSsub-accountProcedureDevelop → RCS → SendersCreate RCS SenderSender Display NameDescriptionLogo ImageBanner Image
All 2 steps in this procedure
Go to Develop → Messaging → Services. If Messaging is not visible, click Explore Products and add it first.
Click Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for". this image
Step 5 — Configure Messaging Service Webhooks (Step 3 Integration)
Under the Integration step of the setup, configure the following:
Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) (image 4 of 6)What this shows Step 3 — Configure Webhooks Once the Sender ID is created, navigate to the Configuration tab and set the following URLs: Webhook URL…What this showsIllustrates the "Step 5 — Configure Messaging Service Webhooks (Step 3 Integration)" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)".This screenshot appears in the "Step 5 — Configure Messaging Service Webhooks (Step 3 Integration)" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". The text alongside this image reads: Step 3 — Configure Webhooks Once the Sender ID is created, navigate to the Configuration tab and set the following URLs: Webhook URL Method Incoming Messages URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming POST Fallback URL….Image 4 of 6What this coversStep 3 — Configure Webhooks Once the Sender ID is created, navigate to the Configuration tab and set the following URLs: Webhook URL Method Incoming Messages URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming POST Fallback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming POST Status Callback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/status POST All webhook methods must be set to POST.
Buttons and menus referencedPrerequisitesactive Twilio accountenrolled in RCSsub-accountProcedureDevelop → RCS → SendersCreate RCS SenderSender Display NameDescriptionLogo ImageBanner ImageAccent Color
All 2 steps in this procedure
You have an active Twilio account that is enrolled in RCS.
You have access to the sub-account for which the Sender ID is being created.
Part 3: Attaching the RCS Sender ID to the Messaging Service
Step 6 — Add RCS Sender to Sender Pool
Open the Messaging Service you just created.
Navigate to the Sender Pool tab and click Add Senders.
Under Sender Type, select RCS Sender and click Continue.
Select your RCS Sender from the list and click Add RCS Senders.
Part 4: Sharing Details with GHL Customer Care for Onboarding
To complete onboarding, share the following information with GHL Customer Care.
How to Find Each Value
Messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG….Step 1 of 5: Messaging Service SID — Go to Messaging → Services, open your service…What this shows Step 1 of 5: Messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties.What this showsShows what this covers for step 1 of 5 in the "How to Find Each Value" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)".This screenshot accompanies step 1 of 5 in the "How to Find Each Value" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG…. The next step is to RCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE….Step 1 of 5Image 5 of 6What this coversMessaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG….
Buttons and menus referencedMessaging Service SIDMessaging → ServicesPropertiesPrerequisitesactive Twilio accountenrolled in RCSsub-accountProcedureDevelop → RCS → SendersCreate RCS SenderSender Display NameDescription
Next stepRCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE….All 5 steps in this procedure
Messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG…. this image
RCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE….
RCS Sender ID — Same page as above. The ID starts with rcs:….
Account SID — Found on your Twilio sub-account dashboard.
Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details.
RCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE….
RCS Sender ID — Same page as above. The ID starts with rcs:….
Account SID — Found on your Twilio sub-account dashboard.
Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details.Step 5 of 5: Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] →…What this shows Step 5 of 5: Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details.What this showsShows what this covers for step 5 of 5 in the "How to Find Each Value" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)".This screenshot accompanies step 5 of 5 in the "How to Find Each Value" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details.Step 5 of 5Image 6 of 6What this coversLogo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details.
