# How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV) > Overview This document describes the standard procedure for registering a Rich Communication Services (RCS) Sender ID using the Twilio platform… - Source: https://docs.ghlcustomercare.com/docs/phone-system/messaging/how-to-onboard-an-rcs-sender-id-in-ghl-customer-care-non-isv - Section: Phone System / Messaging - Reading time: 3 min - Images: 6, each explained below --- Overview This document describes the standard procedure for registering a Rich Communication Services (RCS) Sender ID using the Twilio platform. --- ## **Prerequisites** Before proceeding, ensure the following conditions are met: - You have an **active Twilio account** that is **enrolled in RCS**. - You have access to the **sub-account** for which the Sender ID is being created. > **Note:** RCS Sender IDs require approval from carriers and Google. This carrier/Google onboarding and approval process is outside the scope of this article. --- ## **Procedure** ### Step 1 — Log In to the Correct Sub-Account 1. Navigate to the [Twilio Console](https://console.twilio.com). 2. Log in to the **sub-account** for which you want to set up the RCS Sender ID. > Ensure you are operating within the correct sub-account before proceeding, as Sender IDs are account-specific. ### Step 2 — Create the RCS Sender ID 1. In the left-hand navigation, go to **Develop → RCS → Senders**. 2. Click **Create RCS Sender** and complete the following required fields: | Field | Description | | --- | --- | | **Sender Display Name** | The name that will be visible to message recipients | | **Description** | A brief description of the sender / use case | | **Logo Image** | Your brand logo (displayed in the messaging thread) | | **Banner Image** | A banner image for your sender profile | | **Accent Color** | Brand color used in the RCS message UI | Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information. ![Step 2 of 2: Click Create RCS Sender and complete the following required fields…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068353442/original/8droV66pyFRJB8J4WBaiUwIkJ4gUVX9NpA.png) **Step 2 of 2: Click Create RCS Sender and complete the following required fields…** This screenshot accompanies step 2 of 2 in the "Step 2 — Create the RCS Sender ID" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you click Create RCS Sender and complete the following required fields: Field Description Sender Display Name The name that will be visible to message recipients Description A brief description of the sender / use case Logo Image Your brand logo (displayed in the messaging thread) Banner Image A banner image for your sender profile Accent Color Brand color used in the RCS message UI Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information. - What to fill in: Click Create RCS Sender and complete the following required fields: Field Description Sender Display Name The name that will be visible to message recipients Description A brief description of the sender / use case Logo Image Your brand logo (displayed in the messaging thread) Banner Image A banner image for your sender profile Accent Color Brand color used in the RCS message UI Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information. - Controls: Create RCS Sender, Sender Display Name, Description, Logo Image, Banner Image, Accent Color, Prerequisites, active Twilio account, enrolled in RCS, sub-account, Procedure, Develop → RCS → Senders Full procedure: 1. In the left-hand navigation, go to Develop → RCS → Senders. 2. Click Create RCS Sender and complete the following required fields: Field Description Sender Display Name The name that will be visible to message recipients Description A brief description of the sender / use case Logo Image Your brand logo (displayed in the messaging thread) Banner Image A banner image for your sender profile Accent Color Brand color used in the RCS message UI Note- A) Fill in any additional fields presented by Twilio as part of the registration flow. B) Please make sure to also share us that information. <- this image ### Step 3 — Configure Webhooks Once the Sender ID is created, navigate to the **Configuration** tab and set the following URLs: | Webhook | URL | Method | | --- | --- | --- | | **Incoming Messages URL** | `https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming` | `POST` | | **Fallback URL** | `https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming` | `POST` | | **Status Callback URL** | `https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/status` | `POST` | > **All webhook methods must be set to POST.** > > ![Step 3 — Configure Webhooks (image 2 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068353576/original/3uuaA7p3uThP8d49SdAWeW7htcj5MEZ9Pw.png) **Step 3 — Configure Webhooks (image 2 of 6)** This screenshot appears in the "Step 3 — Configure Webhooks" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". The text alongside this image reads: Prerequisites Before proceeding, ensure the following conditions are met: Note: RCS Sender IDs require approval from carriers and Google. This carrier/Google onboarding and approval process is outside the scope of this article. Procedure Step 1 — Log In to the Correct Sub-Account Ensure you are…. Immediately after, the guide continues: Part 2: Creating a Messaging Service Step 4 — Create a Messaging Service Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) Under the Integration step of the setup, configure the following: Incoming Messages Field Value…. - What this covers: Prerequisites Before proceeding, ensure the following conditions are met: Note: RCS Sender IDs require approval from carriers and Google. This carrier/Google onboarding and approval process is outside the scope of this article. Procedure Step 1 — Log In to the Correct Sub-Account Ensure you are operating within the correct sub-account before proceeding, as Sender IDs are account-specific. Step 2 — Create the RCS Sender ID - Controls: Prerequisites, active Twilio account, enrolled in RCS, sub-account, Procedure, Develop → RCS → Senders, Create RCS Sender, Sender Display Name, Description, Logo Image, Banner Image, Accent Color - Next: Part 2: Creating a Messaging Service Step 4 — Create a Messaging Service Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) Under the Integration step of the setup, configure the following: Incoming Messages Field Value Method Request URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming HTTP POST Fallback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming HTTP POST Delivery Status Callback Field Value Callback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/status Click Save once done. Part 3: Attaching the RCS Sender ID to the Messaging Service Step 6 — Add RCS Sender to Sender Pool Part 4: Sharing Details with GHL Customer Care for Onboarding To complete onboarding, share the following information with GHL Customer Care. How to Find Each Value Required Information Summary Required Information Where to Find It Example Format Account SID Twilio Sub-account Dashboard ACxxxxxxxx... Messaging Service SID Messaging → Services → Properties MGxxxxxxxx... RCS Sender SID RCS → Senders XExxxxxxxx... RCS Sender ID RCS → Senders rcs:xxxxxxx... Sender Display Name RCS → Senders → [Sender ID] → Public Details "Our RCS Sender" Description RCS → Senders → [Sender ID] → Public Details "Description of the RCS Sender ID…" Logo Image URL RCS → Senders → [Sender ID] → Public Details https://… Banner Image URL RCS → Senders → [Sender ID] → Public Details https://… Friendly Name User-defined (for display within GHL Customer Care only) "Our RCS Sender" Full procedure: 1. You have an active Twilio account that is enrolled in RCS. 2. You have access to the sub-account for which the Sender ID is being created. ## **Part 2: Creating a Messaging Service** ### Step 4 — Create a Messaging Service 1. Go to **Develop → Messaging → Services**. > If Messaging is not visible, click **Explore Products** and add it first. 2. Click **Create Messaging Service**, enter a name, and select the appropriate option for **"Select what you want to use Messaging for"**. ![Step 2 of 2: Click Create Messaging Service, enter a name, and select the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068352732/original/BByQFZ5miE9hB0zpqew0cbb6rnrA4YvVGw.png) **Step 2 of 2: Click Create Messaging Service, enter a name, and select the…** This screenshot accompanies step 2 of 2 in the "Step 4 — Create a Messaging Service" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you click Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for". - What to fill in: Click Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for". - Controls: Create Messaging Service, Prerequisites, active Twilio account, enrolled in RCS, sub-account, Procedure, Develop → RCS → Senders, Create RCS Sender, Sender Display Name, Description, Logo Image, Banner Image Full procedure: 1. Go to Develop → Messaging → Services. If Messaging is not visible, click Explore Products and add it first. 2. Click Create Messaging Service, enter a name, and select the appropriate option for "Select what you want to use Messaging for". <- this image --- ### Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) Under the **Integration** step of the setup, configure the following: **Incoming Messages** | Field | Value | Method | | --- | --- | --- | | **Request URL** | `https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming` | `HTTP POST` | | **Fallback URL** | `https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming` | `HTTP POST` | **Delivery Status Callback** | Field | Value | | --- | --- | | **Callback URL** | `https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/status` | Click **Save** once done. ![Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) (image 4 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068352900/original/NAGXR_VJKs-6otrah9h7_-WkzkD_j5787w.png) **Step 5 — Configure Messaging Service Webhooks (Step 3 Integration) (image 4 of 6)** This screenshot appears in the "Step 5 — Configure Messaging Service Webhooks (Step 3 Integration)" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". The text alongside this image reads: Step 3 — Configure Webhooks Once the Sender ID is created, navigate to the Configuration tab and set the following URLs: Webhook URL Method Incoming Messages URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming POST Fallback URL…. - What this covers: Step 3 — Configure Webhooks Once the Sender ID is created, navigate to the Configuration tab and set the following URLs: Webhook URL Method Incoming Messages URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming POST Fallback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/incoming POST Status Callback URL https://backend.leadconnectorhq.com/phone-system/cpaas/v1/messages/status POST All webhook methods must be set to POST. - Controls: Prerequisites, active Twilio account, enrolled in RCS, sub-account, Procedure, Develop → RCS → Senders, Create RCS Sender, Sender Display Name, Description, Logo Image, Banner Image, Accent Color Full procedure: 1. You have an active Twilio account that is enrolled in RCS. 2. You have access to the sub-account for which the Sender ID is being created. --- ## **Part 3: Attaching the RCS Sender ID to the Messaging Service** ### Step 6 — Add RCS Sender to Sender Pool 1. Open the Messaging Service you just created. 2. Navigate to the **Sender Pool** tab and click **Add Senders**. 3. Under **Sender Type**, select **RCS Sender** and click **Continue**. 4. Select your RCS Sender from the list and click **Add RCS Senders**. --- ## **Part 4: Sharing Details with GHL Customer Care for Onboarding** To complete onboarding, share the following information with GHL Customer Care. ### _How to Find Each Value_ - **Messaging Service SID** — Go to **Messaging → Services**, open your service, navigate to **Properties**. The SID starts with `MG…`. ![Step 1 of 5: Messaging Service SID — Go to Messaging → Services, open your service…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068354283/original/99IrhHCbPG5G6AmCyz2exvJzHh38kp4CJA.png) **Step 1 of 5: Messaging Service SID — Go to Messaging → Services, open your service…** This screenshot accompanies step 1 of 5 in the "How to Find Each Value" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG…. The next step is to RCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE…. - What this covers: Messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG…. - Controls: Messaging Service SID, Messaging → Services, Properties, Prerequisites, active Twilio account, enrolled in RCS, sub-account, Procedure, Develop → RCS → Senders, Create RCS Sender, Sender Display Name, Description - Next: RCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE…. Full procedure: 1. Messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG…. <- this image 2. RCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE…. 3. RCS Sender ID — Same page as above. The ID starts with rcs:…. 4. Account SID — Found on your Twilio sub-account dashboard. 5. Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details. - **RCS Sender SID** — Go to **RCS → Senders**, open your Sender. The SID starts with `XE…`. - **RCS Sender ID** — Same page as above. The ID starts with `rcs:…`. - **Account SID** — Found on your Twilio sub-account dashboard. - **Logo / Banner Image URLs** — Go to **RCS → Senders → \[Your Sender\] → Public Details**. ![Step 5 of 5: Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] →…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068354301/original/4U9rM2NWJxrpEsndtVCnfVhkb5nLqbmqwQ.png) **Step 5 of 5: Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] →…** This screenshot accompanies step 5 of 5 in the "How to Find Each Value" section of "How to Onboard an RCS Sender ID in GHL Customer Care (Non-ISV)". At this point in the walkthrough you logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details. - What this covers: Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details. - Controls: Logo / Banner Image URLs, Prerequisites, active Twilio account, enrolled in RCS, sub-account, Procedure, Develop → RCS → Senders, Create RCS Sender, Sender Display Name, Description, Logo Image, Banner Image Full procedure: 1. Messaging Service SID — Go to Messaging → Services, open your service, navigate to Properties. The SID starts with MG…. 2. RCS Sender SID — Go to RCS → Senders, open your Sender. The SID starts with XE…. 3. RCS Sender ID — Same page as above. The ID starts with rcs:…. 4. Account SID — Found on your Twilio sub-account dashboard. 5. Logo / Banner Image URLs — Go to RCS → Senders → [Your Sender] → Public Details. <- this image ### _Required Information Summary_ | Required Information | Where to Find It | Example Format | | --- | --- | --- | | **Account SID** | Twilio Sub-account Dashboard | `ACxxxxxxxx...` | | **Messaging Service SID** | Messaging → Services → Properties | `MGxxxxxxxx...` | | **RCS Sender SID** | RCS → Senders | `XExxxxxxxx...` | | **RCS Sender ID** | RCS → Senders | `rcs:xxxxxxx...` | | **Sender Display Name** | RCS → Senders → \[Sender ID\] → Public Details | `"Our RCS Sender"` | | **Description** | RCS → Senders → \[Sender ID\] → Public Details | `"Description of the RCS Sender ID…"` | | **Logo Image URL** | RCS → Senders → \[Sender ID\] → Public Details | `https://…` | | **Banner Image URL** | RCS → Senders → \[Sender ID\] → Public Details | `https://…` | | **Friendly Name** | User-defined (for display within GHL Customer Care only) | `"Our RCS Sender"` | --- --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com