Messaging
20 articles84 explained images
Troubleshooting SMS Delivery Issues
SMS Troubleshooting Troubleshooting SMS Delivery Issues A comprehensive guide to diagnosing and resolving SMS delivery failures in GHL Customer Care, from error codes to carrier filtering and registration requirements…
8 min2How to Send Inbound SMS Notifications via a Workflow
Workflow Automation How to Send Inbound SMS Notifications via a Workflow Use the Customer Replied workflow trigger to notify your team by SMS when a contact sends an inbound text message. Overview Inbound SMS messages…
6 min12Error: The "From" number is not SMS-capable.
SMS Troubleshooting Error: The "From" Number Is Not SMS-Capable Resolve sender validation errors and configure SMS-capable phone numbers in GHL Customer Care What You'll Learn This article explains the "From number is…
8 min2Troubleshooting: Inbound SMS Showing as Calls or Not Appearing at all.
SMS Troubleshooting Incoming SMS Not Showing Up (or Appearing as Calls) How to troubleshoot and resolve missing or miscategorized inbound texts, for both Twilio and LC Phone. Overview If you're not seeing incoming SMS…
4 min8Why Calls or Messages May Appear Incorrectly in Conversations
Conversations Troubleshooting Why Calls or Messages May Appear Incorrectly in Conversations Understanding why anonymous callers, group text replies, and integration-triggered messages sometimes display unexpectedly in…
6 min2Twilio Error 21610 "Recipient unsubscribed (STOP)" when sending SMS
SMS Compliance Error 21610 "Recipient Unsubscribed (STOP)" When Sending SMS Why undeliverable messages happen and how to resolve opt-out and Do Not Disturb blocks. Overview When sending SMS/MMS through Twilio (or…
3 minUnderstanding Common SMS Delivery Errors
SMS Troubleshooting Understanding Common SMS Delivery Errors Identify SMS and MMS delivery error codes, understand what caused the failure, apply the correct fix, and monitor recurring messaging problems in…
10 min3How to Use Twilio Messaging Logs to Troubleshoot SMS(non-isv)
SMS Troubleshooting How to Use Twilio Messaging Logs to Troubleshoot SMS(non-isv) Finding and reading the Messaging Logs in Twilio to diagnose failed, delayed, or unexpected SMS behavior. Overview Twilio provides tools…
4 min11How to Calculate SMS and MMS Costs
SMS Billing How to Calculate SMS and MMS Costs The factors that drive messaging costs, a step-by-step calculation method, and tips to manage expenses. Overview This article provides a comprehensive guide to calculating…
12 min9Using media in SMS campaign - how will it look on receiver's device?
SMS & MMS Messaging Using media in SMS campaign - how will it look on receiver's device? How images and videos affect delivery, device display, and character limits in your text campaigns. Overview This article…
4 minLC - Phone Messaging Policy
SMS Compliance LC - Phone Messaging Policy How sending limits, spam handling, and required consent language protect your SMS deliverability and reputation. What You'll Learn To protect agencies' SMS reputation and…
11 min13How to Prevent SMS Filtering by Carriers: Error 30007
SMS Compliance Error 30007 – Carrier Filtering Understand why messages get filtered, how to keep your traffic compliant, and what to do if you’re blocked by mistake. Overview Carrier filtering (Error 30007) occurs when…
5 min2Shortened URLs and SMS Deliverability
SMS Deliverability Shortened URLs and SMS Deliverability Why public link shorteners get your texts blocked, and how branded domains keep your messages flowing. Overview Shortened URLs are often used in SMS campaigns…
5 minInternational SMS Compliance: UK & Turkey Regulations
SMS Compliance International SMS Compliance: UK & Turkey Regulations Understand the current sender, registration, and message-content requirements that affect SMS delivery to recipients in the United Kingdom and…
9 min3Best Practices for SMS deliverability and Avoiding SMS Restrictions
SMS Deliverability SMS Deliverability Best Practices How to keep your error and opt-out rates in check, respond to violation emails, and prevent carrier-driven SMS suspensions. Overview This article outlines essential…
6 min5Why SMS in Mexico May Appear from a Different Number
SMS Compliance Understanding SMS Sender ID Behavior in Mexico Why recipients in Mexico may see a different number than the one on your Phone Numbers tab — and how to keep it consistent. Overview When sending SMS in…
4 minWhich Twilio phone number will the leads be getting the SMS from?
SMS · Messaging How the “From” Number Is Chosen for SMS Understand and control exactly which of your phone numbers your contacts see when you send them an SMS. Overview When you send an SMS to a lead or contact, it…
5 min5File Size Limits for Attachments in SMS and Email
Conversations · Attachments Attachment Size Limits for SMS & Email Understand file size limits for SMS and email, how GHL Customer Care handles larger files, and when attachments are delivered as MMS or Media Library…
5 min3Track SMS Restriction History
Messaging Compliance SMS Restriction History See any warnings or temporary restrictions on SMS sending in a sub-account — what happened, when, and why — so you can fix issues fast and stay compliant. Overview The SMS…
4 min1Messaging Ramp Progress Card
SMS Messaging Messaging Ramp Progress Card Track your SMS sending limits, see what's needed to level up, and unlock higher messaging capacity as you scale. Overview Easily track and upgrade your SMS messaging limits…
4 min3