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How to Enable Call Transcriptions for Recorded Calls

Learn how to easily enable call transcriptions for recorded calls so you can read and review conversations anytime within your GHL Customer Care account.

2 min read471 words5 explained imagesUpdated Thu, 3 Sep at 5:18 AM
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On this page
  1. Key Benefits of Call Transcription Feature
  2. How to Enable Call Transcription
  3. How to Find the Call Transcriptions
  4. Frequently Asked Questions
  5. Related Articles

Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable the call transcription feature in your GHL Customer Care account.

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TABLE OF CONTENTS

What Is Call Transcription?

Call transcription is a paid Voice Intelligence add‑on that converts inbound and outbound call recordings into written text automatically. The service costs $0.024 per recorded minute, billed in addition to your standard call‑recording fee.

Key Benefits of Call Transcription Feature

  • Automatic Transcriptions: Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort.
  • Enhanced Visibility: Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content.
  • Quick Review of Conversations: Read through call content faster without needing to replay the entire recording.
  • Improved Team Training: Use transcriptions as a resource to coach team members on call handling and communication.
  • Better Record Keeping: Maintain a written log of conversations for reference, compliance, or documentation.

How to Enable Call Transcription

  1. Navigate to Settings from your sub-account.
    Step 1 of 4: Navigate to Settings from your sub-account What this shows Step 1 of 4: Navigate to Settings from your sub-account. What this shows Shows where to go for step 1 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". This screenshot accompanies step 1 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you navigate to Settings from your sub-account. This part of the guide covers 5 fields, listed below. The next step is to click on Phone System. Step 1 of 4Image 1 of 5 Where to goNavigate to Settings from your sub-account.
    Fields in this part of the guide Call ReportingInteractive Voice Response (IVR) Guide - Triggers & ActionsCall Connect & Missed Call Text-BackWorkflow Action - CallInbound Call Flow for Voice AI calls
    Buttons and menus referenced SettingsPhone SystemVoiceCallTranscriptionEnable Call Transcriptionpaid service$0.024/minHow to Find the Call TranscriptionsConversationsContactView
    Next stepClick on Phone System.
    All 4 steps in this procedure
    1. Navigate to Settings from your sub-account. this image
    2. Click on Phone System.
    3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page.
    4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on.
  2. Click on Phone System.
    Step 2 of 4: Click on Phone System What this shows Step 2 of 4: Click on Phone System. What this shows Shows what to click for step 2 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". This screenshot accompanies step 2 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you click on Phone System. For context, this section explains: Navigate to Settings from your sub-account. Click on Phone System. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. This part of the guide covers 5 fields, listed below. The next step is to click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. Step 2 of 4Image 2 of 5 What to clickClick on Phone System.
    Fields in this part of the guide Call ReportingInteractive Voice Response (IVR) Guide - Triggers & ActionsCall Connect & Missed Call Text-BackWorkflow Action - CallInbound Call Flow for Voice AI calls
    Buttons and menus referenced Phone SystemSettingsVoiceCallTranscriptionEnable Call Transcriptionpaid service$0.024/minHow to Find the Call TranscriptionsConversationsContactView
    Next stepClick on Voice tab and then on Call Transcription available under the Call Recording and Transcription page.
    All 4 steps in this procedure
    1. Navigate to Settings from your sub-account.
    2. Click on Phone System. this image
    3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page.
    4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on.
  3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page.
    Step 3 of 4: Click on Voice tab and then on Call Transcription available under the… What this shows Step 3 of 4: Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. What this shows Shows what to click for step 3 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". This screenshot accompanies step 3 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. This part of the guide covers 5 fields, listed below. The next step is to click on the Enable Call Transcription box under Voice Intelligence to turn it on. Step 3 of 4Image 3 of 5 What to clickClick on Voice tab and then on Call Transcription available under the Call Recording and Transcription page.
    Fields in this part of the guide Call ReportingInteractive Voice Response (IVR) Guide - Triggers & ActionsCall Connect & Missed Call Text-BackWorkflow Action - CallInbound Call Flow for Voice AI calls
    Buttons and menus referenced VoiceCallTranscriptionSettingsPhone SystemEnable Call Transcriptionpaid service$0.024/minHow to Find the Call TranscriptionsConversationsContactView
    Next stepClick on the Enable Call Transcription box under Voice Intelligence to turn it on.
    All 4 steps in this procedure
    1. Navigate to Settings from your sub-account.
    2. Click on Phone System.
    3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. this image
    4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on.
  4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on.
    Step 4 of 4: Click on the Enable Call Transcription box under Voice Intelligence to… What this shows Step 4 of 4: Click on the Enable Call Transcription box under Voice Intelligence to turn it on. What this shows Shows what to click for step 4 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". This screenshot accompanies step 4 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you click on the Enable Call Transcription box under Voice Intelligence to turn it on. This part of the guide covers 5 fields, listed below. Step 4 of 4Image 4 of 5 What to clickClick on the Enable Call Transcription box under Voice Intelligence to turn it on.
    Fields in this part of the guide Call ReportingInteractive Voice Response (IVR) Guide - Triggers & ActionsCall Connect & Missed Call Text-BackWorkflow Action - CallInbound Call Flow for Voice AI calls
    Buttons and menus referenced Enable Call TranscriptionSettingsPhone SystemVoiceCallTranscriptionpaid service$0.024/minHow to Find the Call TranscriptionsConversationsContactView
    All 4 steps in this procedure
    1. Navigate to Settings from your sub-account.
    2. Click on Phone System.
    3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page.
    4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. this image
     
Note: This is a paid service and you will be charged $0.024/min on top of call recordings for generating the transcription.

How to Find the Call Transcriptions

Completed transcripts are available directly from the associated call entry in Conversations, making it easy to review the call alongside its recording and contact history.

  1. Click on Conversations tab from your sub-account.
  2. Find the Contact that you want the transcription for.
  3. Click on the View Transcript option under the playback control for the particular call.
How to Find the Call Transcriptions (image 5 of 5) What this shows Note: This is a paid service and you will be charged $0.024/min on top of call recordings for generating the transcription. What this shows Illustrates the "How to Find the Call Transcriptions" section of "How to Enable Call Transcriptions for Recorded Calls". This screenshot appears in the "How to Find the Call Transcriptions" section of "How to Enable Call Transcriptions for Recorded Calls". The text alongside this image reads: Note: This is a paid service and you will be charged $0.024/min on top of call recordings for generating the transcription. This part of the guide covers 5 fields, listed below. Image 5 of 5 What this coversNote: This is a paid service and you will be charged $0.024/min on top of call recordings for generating the transcription.
Fields in this part of the guide Call ReportingInteractive Voice Response (IVR) Guide - Triggers & ActionsCall Connect & Missed Call Text-BackWorkflow Action - CallInbound Call Flow for Voice AI calls
Buttons and menus referenced SettingsPhone SystemVoiceCallTranscriptionEnable Call Transcriptionpaid service$0.024/minHow to Find the Call TranscriptionsConversationsContactView
All 4 steps in this procedure
  1. Navigate to Settings from your sub-account.
  2. Click on Phone System.
  3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page.
  4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on.

Frequently Asked Questions

Q: Do I need call recording enabled to use transcription? 

Yes. Transcriptions require call recording to be enabled for the phone numbers. If recording is disabled, the call won't be transcribed.

Q: How much does call transcription cost?

$0.024 per recorded minute, charged on top of standard call‑recording fees.

Q: Will old recordings be transcribed retroactively?

No. Transcription starts only for calls recorded after you enable the feature.

Q: Where can I find the transcriptions?

They’re shown in the Conversations page under each call entry, next to the playback controls.

Q: Can I disable transcription later?

Yes. Return to Settings → Phone Numbers → Voice → Call Recording & Transcription → Call Transcription and toggle Enable Call Transcription off.

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