# How to Enable Call Transcriptions for Recorded Calls > Learn how to easily enable call transcriptions for recorded calls so you can read and review conversations anytime within your GHL Customer Care account. - Source: https://docs.ghlcustomercare.com/docs/phone-system/lc-phone-system/how-to-enable-call-transcriptions-for-recorded-calls - Section: Phone System / LC Phone System - Reading time: 2 min - Images: 5, each explained below - Modified on Thu, 3 Sep at 5:18 AM --- Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable the call transcription feature in your GHL Customer Care account. --- **TABLE OF CONTENTS** - [What Is Call Transcription?](#what-is-call-transcription)[](#key-benefits-of-call-transcription-feature) - [Key Benefits of Call Transcription Feature](#key-benefits-of-call-transcription-feature) - [How to Enable Call Transcription](#how-to-enable-call-transcription) - [How to Find the Call Transcriptions](#how-to-find-the-call-transcriptions)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What Is Call Transcription?** Call transcription is a paid Voice Intelligence add‑on that converts inbound and outbound call recordings into written text automatically. The service costs $0.024 per recorded minute, billed in addition to your standard call‑recording fee. --- ## **Key Benefits of Call Transcription Feature** - **Automatic Transcriptions:** Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort. - **Enhanced Visibility:** Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content. - **Quick Review of Conversations:** Read through call content faster without needing to replay the entire recording. - **Improved Team Training:** Use transcriptions as a resource to coach team members on call handling and communication. - **Better Record Keeping:** Maintain a written log of conversations for reference, compliance, or documentation. --- ## **How to Enable Call Transcription** 1. Navigate to **Settings** from your sub-account. ![Step 1 of 4: Navigate to Settings from your sub-account](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064808117/original/QX2Wtm5kY_VO3r3KxpVxi3fuaVkinZxrcQ.png) **Step 1 of 4: Navigate to Settings from your sub-account** This screenshot accompanies step 1 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you navigate to Settings from your sub-account. This part of the guide covers 5 fields, listed below. The next step is to click on Phone System. - Where to go: Navigate to Settings from your sub-account. - Fields: Call Reporting, Interactive Voice Response (IVR) Guide - Triggers & Actions, Call Connect & Missed Call Text-Back, Workflow Action - Call, Inbound Call Flow for Voice AI calls - Controls: Settings, Phone System, Voice, Call, Transcription, Enable Call Transcription, paid service, $0.024/min, How to Find the Call Transcriptions, Conversations, Contact, View - Next: Click on Phone System. Full procedure: 1. Navigate to Settings from your sub-account. <- this image 2. Click on Phone System. 3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. 4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. 2. Click on **Phone System**. ![Step 2 of 4: Click on Phone System](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064808158/original/kgBKYSFEa8rBd6IhOkuf3rAsikHovZb9GQ.png) **Step 2 of 4: Click on Phone System** This screenshot accompanies step 2 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you click on Phone System. For context, this section explains: Navigate to Settings from your sub-account. Click on Phone System. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. This part of the guide covers 5 fields, listed below. The next step is to click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. - What to click: Click on Phone System. - Fields: Call Reporting, Interactive Voice Response (IVR) Guide - Triggers & Actions, Call Connect & Missed Call Text-Back, Workflow Action - Call, Inbound Call Flow for Voice AI calls - Controls: Phone System, Settings, Voice, Call, Transcription, Enable Call Transcription, paid service, $0.024/min, How to Find the Call Transcriptions, Conversations, Contact, View - Next: Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. Full procedure: 1. Navigate to Settings from your sub-account. 2. Click on Phone System. <- this image 3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. 4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. 3. Click on **Voice** tab and then on **Call** **Transcription** available under the Call Recording and Transcription page. ![Step 3 of 4: Click on Voice tab and then on Call Transcription available under the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064808246/original/Zxv5FvP_5weBqCSrBqVLbDquRBHRZdsRuw.png) **Step 3 of 4: Click on Voice tab and then on Call Transcription available under the…** This screenshot accompanies step 3 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. This part of the guide covers 5 fields, listed below. The next step is to click on the Enable Call Transcription box under Voice Intelligence to turn it on. - What to click: Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. - Fields: Call Reporting, Interactive Voice Response (IVR) Guide - Triggers & Actions, Call Connect & Missed Call Text-Back, Workflow Action - Call, Inbound Call Flow for Voice AI calls - Controls: Voice, Call, Transcription, Settings, Phone System, Enable Call Transcription, paid service, $0.024/min, How to Find the Call Transcriptions, Conversations, Contact, View - Next: Click on the Enable Call Transcription box under Voice Intelligence to turn it on. Full procedure: 1. Navigate to Settings from your sub-account. 2. Click on Phone System. 3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. <- this image 4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. 4. Click on the **Enable Call Transcription** box under Voice Intelligence to turn it on. ![Step 4 of 4: Click on the Enable Call Transcription box under Voice Intelligence to…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064808274/original/kZbpywOdktqKwBZYg93FPPijcoHePGaZ-A.png) **Step 4 of 4: Click on the Enable Call Transcription box under Voice Intelligence to…** This screenshot accompanies step 4 of 4 in the "How to Enable Call Transcription" section of "How to Enable Call Transcriptions for Recorded Calls". At this point in the walkthrough you click on the Enable Call Transcription box under Voice Intelligence to turn it on. This part of the guide covers 5 fields, listed below. - What to click: Click on the Enable Call Transcription box under Voice Intelligence to turn it on. - Fields: Call Reporting, Interactive Voice Response (IVR) Guide - Triggers & Actions, Call Connect & Missed Call Text-Back, Workflow Action - Call, Inbound Call Flow for Voice AI calls - Controls: Enable Call Transcription, Settings, Phone System, Voice, Call, Transcription, paid service, $0.024/min, How to Find the Call Transcriptions, Conversations, Contact, View Full procedure: 1. Navigate to Settings from your sub-account. 2. Click on Phone System. 3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. 4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. <- this image **Note:** This is a **paid service** and you will be charged **$0.024/min** on top of call recordings for generating the transcription. --- ## **How to Find the Call Transcriptions** Completed transcripts are available directly from the associated call entry in Conversations, making it easy to review the call alongside its recording and contact history. 1. Click on **Conversations** tab from your sub-account. 2. Find the **Contact** that you want the transcription for. 3. Click on the **View** **Transcript** option under the playback control for the particular call. ![How to Find the Call Transcriptions (image 5 of 5)](https://jumpshare.com/v/k4ytRwpzniUM9dhn5p7e+/Screen+Shot+2025-07-18+at+3.08.00+PM.png) **How to Find the Call Transcriptions (image 5 of 5)** This screenshot appears in the "How to Find the Call Transcriptions" section of "How to Enable Call Transcriptions for Recorded Calls". The text alongside this image reads: Note: This is a paid service and you will be charged $0.024/min on top of call recordings for generating the transcription. This part of the guide covers 5 fields, listed below. - What this covers: Note: This is a paid service and you will be charged $0.024/min on top of call recordings for generating the transcription. - Fields: Call Reporting, Interactive Voice Response (IVR) Guide - Triggers & Actions, Call Connect & Missed Call Text-Back, Workflow Action - Call, Inbound Call Flow for Voice AI calls - Controls: Settings, Phone System, Voice, Call, Transcription, Enable Call Transcription, paid service, $0.024/min, How to Find the Call Transcriptions, Conversations, Contact, View Full procedure: 1. Navigate to Settings from your sub-account. 2. Click on Phone System. 3. Click on Voice tab and then on Call Transcription available under the Call Recording and Transcription page. 4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on. --- ## **Frequently Asked Questions** **Q: Do I need call recording enabled to use transcription?**  Yes. Transcriptions require call recording to be enabled for the phone numbers. If recording is disabled, the call won't be transcribed. **Q: How much does call transcription cost?** $0.024 per recorded minute, charged on top of standard call‑recording fees. **Q: Will old recordings be transcribed retroactively?** No. Transcription starts only for calls recorded after you enable the feature. **Q: Where can I find the transcriptions?** They’re shown in the Conversations page under each call entry, next to the playback controls. **Q: Can I disable transcription later?** Yes. Return to Settings → Phone Numbers → Voice → Call Recording & Transcription → Call Transcription and toggle Enable Call Transcription off. --- ## **Related Articles** - [Call Reporting](https://docs.ghlcustomercare.com/docs/reporting/tracking-and-attribution/call-reporting) - [Interactive Voice Response (IVR) Guide - Triggers & Actions](https://docs.ghlcustomercare.com/docs/workflows/developer-resources/interactive-voice-response-ivr-guide-triggers-actions) - Call Connect & Missed Call Text-Back - [Workflow Action - Call](https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-call) - [Inbound Call Flow for Voice AI calls](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-how-to-configure-inbound-call-flow) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com