LC Phone System
20 articles108 explained images
How do I migrate my agency and sub-account over to LC Phone?
Phone System Migration How to Migrate an Agency and Sub-Account to LC Phone Move your agency off a third-party telephony provider and onto the built-in LeadConnector Phone system, then bring your existing sub-accounts…
7 min2Why is your account suspended
Understanding Account Suspensions: What You Need to Know If your GHL Customer Care account has been suspended, this guide provides essential information to help you understand why and how to address the issue. We'll…
7 min5Regulatory Bundle and Address Creation for Sub-Accounts
International Phone Number Compliance Regulatory Bundle and Address Creation for Sub-Accounts Create Address Bundles and Regulatory Bundles, submit country-specific compliance information, monitor review status, and…
8 min7What is the GHL Customer Care’s Native Phone System? (LC Phone)
This article explains how the LC-Phone System gives agencies a native, hassle-free way to send SMS and make calls directly inside the CRM, no Twilio setup needed! TABLE OF CONTENTS What is the LC-Phone System? Key…
4 min1Phone System Pricing & Billing Guide
Overview This guide outlines the full pricing structure for the native Phone System within the platform, including phone number rental, SMS/MMS messaging, voice calling, carrier pass-through charges, and A2P…
6 min3How to Disable LC Phone System for Subaccount/Location (LC to Twilio)
This article outlines the process for disabling the LeadConnector (LC) Phone System for a specific subaccount or multiple subaccounts in GHL Customer Care and transitioning to Twilio. It is crucial to follow these steps…
4 min3Phone System Messaging Analytics Overview
SMS Performance & Deliverability Phone System Messaging Analytics Overview Monitor message delivery, failure trends, opt-outs, error reasons, and messaging-source performance from one centralized analytics dashboard…
11 min8Know Your Customer (KYC) in the United Kingdom
What is Know Your Customer (KYC)? If you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking industry, KYC is essentially customer…
7 min2How to Enable Call Transcriptions for Recorded Calls
Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable the call transcription feature in your GHL Customer Care…
2 min5Configure SMS Compliance Settings
SMS Compliance Settings help ensure your outbound SMS messages include the required sender identification and opt-out language when appropriate. These settings automatically add compliance information to your messages…
5 min8Physical VoIP Deskphones (SIP)
SIP Deskphone Calling Physical VoIP Deskphones (SIP) Connect a compatible physical SIP deskphone to GHL Customer Care, configure inbound and outbound calling, assign users, test registration, manage devices, transfer…
15 min10LC Phone System - Error Code and Warning Dictionary
This article provides a comprehensive list of error codes and warnings you may encounter while using the LC Phone System. It breaks down each code with clear explanations, common causes, and possible solutions to help…
16 min16Why You Can't Delete a Twilio Subaccount from the GHL Customer Care?
If your GHL Customer Care account uses an externally managed Twilio account, you cannot permanently close that Twilio subaccount from the GHL Customer Care interface. The Twilio subaccount remains controlled through your…
8 minKYC Verification on Persona — Best Practices
Overview KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. This article covers best practices for completing verification, common mistakes to avoid, and…
4 min3Custom Dispositions for Voice Calls
Use Custom Dispositions to record the outcome of each voice call with a consistent label such as Follow Up, Qualified, or Requested Appointment. Dispositions help teams standardize call outcomes and can be used to…
5 min4Avoid Call Loops When Routing Calls to Internal Phone Numbers
This article explains why call loops occur, where GHL Customer Care displays warnings, and how to configure call routing to help prevent failed or disconnected calls. TABLE OF CONTENTS How Call Loops Can Occur? Why This…
2 min5How to Reduce Inbound Spam Calls
Spam calls can interrupt your team and make genuine customer calls harder to manage. GHL Customer Care provides several tools that can help identify suspicious callers and reduce repeat spam calls. You can use Number…
8 min10How to create and link a Regulatory Bundle for Australian local numbers
Deadline: 1 July 2026 Australia (+61) local numbers Action required by 1 July 2026. Existing Australian local numbers not linked to an approved Regulatory Bundle will stop sending or receiving calls and messages after…
5 min3LC Phone - Inbound Call Routing by Working Hours
Inbound Call Routing by Working Hours helps prevent work calls from ringing outside a user’s scheduled availability. This article explains how the feature works, how to configure it for yourself or a team member, and…
5 min8Please Don't Change or Delete Your Phone System API Keys
Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working. Editing them can interrupt service for your whole team. Who This Is…
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