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Getting Started w/ GHL Customer Care

How top Launch a GHL Customer Care Funnel

Step-by-step guide to launch a funnel in GHL Customer Care: build from a template or blank, add forms, edit pages, and connect a custom domain so you can publish fast.

3 min read603 words11 explained imagesUpdated Tue, 18 Aug at 8:18 AM
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Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Prerequisites
  2. Create Your Funnel
  3. Create a Funnel Options
  4. Create a Funnel From Template
  5. Create a Form
  6. Edit an Existing Funnel
  7. Add a Domain to a Funnel
  8. Common Issues
  9. 1. My funnel isn't loading
  10. 2. My form isn't collecting leads
  11. Related Articles

Ready to turn your website visitors into loyal customers? Setting up a high-converting funnel is easier than you think! Follow these simple steps to quickly capture leads, enhance your marketing efficiency, and grow your customer base.

TABLE OF CONTENTS

Prerequisites

  • Access to a GHL Customer Care sub-account
  • A connected custom domain (or one ready to connect)
  • A clear goal for your funnel (lead capture, appointments, sales, etc.)

Create Your Funnel

Keep the existing steps but explain when to choose each option.

OptionBest For
BlankComplete customization
TemplateFastest setup
Funnel AIAI-assisted creation

Create a Funnel Options

Every great journey starts with the first step, and in this case, it’s creating your funnel. Let's get started:

  1. Go to Sites > Funnels.
    Step 1 of 2: Go to Sites > Funnels What this shows Step 1 of 2: Go to Sites > Funnels. What this shows Shows where to go for step 1 of 2 in the "Create a Funnel Options" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 1 of 2 in the "Create a Funnel Options" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you go to Sites > Funnels. For context, this section explains: Every great journey starts with the first step, and in this case, it’s creating your funnel. Let's get started. The navigation path used here is Sites > Funnels. This part of the guide covers 3 fields, listed below. The next step is to click New Funnel, then select one of these options. Step 1 of 2Path: Sites > FunnelsImage 1 of 11 Where to goGo to Sites > Funnels.
    Fields in this part of the guide From Blank (build your own)Funnel AI (AI-powered creation)From Templates (use a pre-designed funnel)
    Buttons and menus referenced Sites > FunnelsNew FunnelFrom BlankFunnel AIFrom Templates
    Next stepClick New Funnel, then select one of these options:
    All 2 steps in this procedure
    1. Go to Sites > Funnels. this image
    2. Click New Funnel, then select one of these options:
  2. Click New Funnel, then select one of these options:
    • From Blank (build your own)
    • Funnel AI (AI-powered creation)
    • From Templates (use a pre-designed funnel)
      Step 3 of 3: From Templates (use a pre-designed funnel) What this shows Step 3 of 3: From Templates (use a pre-designed funnel) What this shows Shows what this covers for step 3 of 3 in the "Create a Funnel Options" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 3 of 3 in the "Create a Funnel Options" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you from Templates (use a pre-designed funnel). This part of the guide covers 3 fields, listed below. Step 3 of 3Image 2 of 11 What this coversFrom Templates (use a pre-designed funnel)
      Fields in this part of the guide From Blank (build your own)Funnel AI (AI-powered creation)From Templates (use a pre-designed funnel)
      Buttons and menus referenced From TemplatesSites > FunnelsNew FunnelFrom BlankFunnel AI
      All 3 steps in this procedure
      1. From Blank (build your own)
      2. Funnel AI (AI-powered creation)
      3. From Templates (use a pre-designed funnel) this image

Next Step: Ready for more? Dive into customizing your funnel design to match your brand personality!

Create a Funnel From Template

Save time and start strong! Templates provide a professional design that's proven to convert, allowing you to focus on fine-tuning rather than starting from scratch.

  1. Navigate to Sites > Funnels
  2. Click New Funnel > From Template > Continue
  3. Open the Template Library.
  4. Search, filter, and sort through the templates.
    Step 4 of 8: Search, filter, and sort through the templates What this shows Step 4 of 8: Search, filter, and sort through the templates. What this shows Shows what this covers for step 4 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 4 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you search, filter, and sort through the templates. The navigation path used here is Sites > Funnels Click New Funnel > From Template > Continue Open. The next step is to preview your chosen funnel template. Step 4 of 8Path: Sites > Funnels Click New Funnel > From Template > Continue OpenImage 3 of 11 What this coversSearch, filter, and sort through the templates.
    Buttons and menus referenced Sites > FunnelsNew FunnelFromTemplateContinueTemplate LibraryPreviewFunnel EditorSave
    Next stepPreview your chosen funnel template.
    All 8 steps in this procedure
    1. Navigate to Sites > Funnels
    2. Click New Funnel > From Template > Continue
    3. Open the Template Library.
    4. Search, filter, and sort through the templates. this image
    5. Preview your chosen funnel template.
    6. Click Continue.
    7. Customize it in the Funnel Editor.
    8. Click Save.
  5. Preview your chosen funnel template.
  6. Click Continue.
    Step 6 of 8: Click Continue What this shows Step 6 of 8: Click Continue. What this shows Shows what to click for step 6 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 6 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Continue. For context, this section explains: Save time and start strong! Templates provide a professional design that's proven to convert, allowing you to focus on fine-tuning rather than starting from scratch. The navigation path used here is Sites > Funnels Click New Funnel > From Template > Continue Open. The next step is to customize it in the Funnel Editor. Step 6 of 8Path: Sites > Funnels Click New Funnel > From Template > Continue OpenImage 4 of 11 What to clickClick Continue.
    Buttons and menus referenced ContinueSites > FunnelsNew FunnelFromTemplateTemplate LibraryPreviewFunnel EditorSave
    Next stepCustomize it in the Funnel Editor.
    All 8 steps in this procedure
    1. Navigate to Sites > Funnels
    2. Click New Funnel > From Template > Continue
    3. Open the Template Library.
    4. Search, filter, and sort through the templates.
    5. Preview your chosen funnel template.
    6. Click Continue. this image
    7. Customize it in the Funnel Editor.
    8. Click Save.
  7. Customize it in the Funnel Editor.
    Step 7 of 8: Customize it in the Funnel Editor What this shows Step 7 of 8: Customize it in the Funnel Editor. What this shows Shows what this covers for step 7 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 7 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you customize it in the Funnel Editor. For context, this section explains: Save time and start strong! Templates provide a professional design that's proven to convert, allowing you to focus on fine-tuning rather than starting from scratch. The navigation path used here is Sites > Funnels Click New Funnel > From Template > Continue Open. The next step is to click Save. Step 7 of 8Path: Sites > Funnels Click New Funnel > From Template > Continue OpenImage 5 of 11 What this coversCustomize it in the Funnel Editor.
    Buttons and menus referenced Funnel EditorSites > FunnelsNew FunnelFromTemplateContinueTemplate LibraryPreviewSave
    Next stepClick Save.
    All 8 steps in this procedure
    1. Navigate to Sites > Funnels
    2. Click New Funnel > From Template > Continue
    3. Open the Template Library.
    4. Search, filter, and sort through the templates.
    5. Preview your chosen funnel template.
    6. Click Continue.
    7. Customize it in the Funnel Editor. this image
    8. Click Save.
  8. Click Save.
Learn More:Template Library Overview & Setup

Next Step: Take your funnel further—integrate a custom form to collect valuable visitor information.

Create a Form

Forms are the heart of lead generation. Design a form that's engaging and easy to fill out, capturing the right information effortlessly.

  1. Navigate to the Form Builder (either through the Form Picker in the Funnel Editor or directly).
  2. Click Add Form.
    Step 2 of 4: Click Add Form What this shows Step 2 of 4: Click Add Form. What this shows Shows what to click for step 2 of 4 in the "Create a Form" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 2 of 4 in the "Create a Form" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Add Form. For context, this section explains: Forms are the heart of lead generation. Design a form that's engaging and easy to fill out, capturing the right information effortlessly. The next step is to customize fields and branding using the Form Editor. Step 2 of 4Image 6 of 11 What to clickClick Add Form.
    Buttons and menus referenced Add FormForm BuilderForm EditorSave
    Next stepCustomize fields and branding using the Form Editor.
    All 4 steps in this procedure
    1. Navigate to the Form Builder (either through the Form Picker in the Funnel Editor or directly).
    2. Click Add Form. this image
    3. Customize fields and branding using the Form Editor.
    4. Click Save.
  3. Customize fields and branding using the Form Editor.
  4. Click Save.
Learn More:How to Create a Contact Form in GHL Customer Care

Next Step: Optimize your form further with automations to follow up instantly!

Edit an Existing Funnel

Keep your funnels fresh and relevant. Easily update existing funnels to respond quickly to market changes or new strategies.

  1. Navigate to Sites > Funnels.
  2. Select and click your funnel from the Funnel List.
    Step 2 of 4: Select and click your funnel from the Funnel List What this shows Step 2 of 4: Select and click your funnel from the Funnel List. What this shows Shows what to choose for step 2 of 4 in the "Edit an Existing Funnel" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 2 of 4 in the "Edit an Existing Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you select and click your funnel from the Funnel List. The navigation path used here is Sites > Funnels. The next step is to make your edits in the Funnel Editor. Step 2 of 4Path: Sites > FunnelsImage 7 of 11 What to chooseSelect and click your funnel from the Funnel List.
    Buttons and menus referenced SelectSites > FunnelsFunnel EditorSave
    Next stepMake your edits in the Funnel Editor.
    All 4 steps in this procedure
    1. Navigate to Sites > Funnels.
    2. Select and click your funnel from the Funnel List. this image
    3. Make your edits in the Funnel Editor.
    4. Click Save.
  3. Make your edits in the Funnel Editor.
  4. Click Save.

Next Step: Why not check analytics to see how well your updates are performing?

Add a Domain to a Funnel

Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism.

  1. Go to Settings > Domains.
  2. Click Connect a Domain.
    Step 2 of 7: Click Connect a Domain What this shows Step 2 of 7: Click Connect a Domain. What this shows Shows what to click for step 2 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 2 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Connect a Domain. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to enter your domain and click Continue. Step 2 of 7Path: Settings > DomainsImage 8 of 11 What to clickClick Connect a Domain.
    Buttons and menus referenced Connect a DomainSettings > DomainsContinueDNS recordsVerify RecordsProceed to Finish
    Next stepEnter your domain and click Continue.
    All 7 steps in this procedure
    1. Go to Settings > Domains.
    2. Click Connect a Domain. this image
    3. Enter your domain and click Continue.
    4. Follow the instructions provided to set up DNS records (varies by registrar).
    5. Click Verify Records.
    6. Link your domain with the funnel.
    7. Click Proceed to Finish.
  3. Enter your domain and click Continue.
    Step 3 of 7: Enter your domain and click Continue What this shows Step 3 of 7: Enter your domain and click Continue. What this shows Shows what to fill in for step 3 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 3 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you enter your domain and click Continue. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to follow the instructions provided to set up DNS records (varies by registrar). Step 3 of 7Path: Settings > DomainsImage 9 of 11 What to fill inEnter your domain and click Continue.
    Buttons and menus referenced ContinueSettings > DomainsConnect a DomainDNS recordsVerify RecordsProceed to Finish
    Next stepFollow the instructions provided to set up DNS records (varies by registrar).
    All 7 steps in this procedure
    1. Go to Settings > Domains.
    2. Click Connect a Domain.
    3. Enter your domain and click Continue. this image
    4. Follow the instructions provided to set up DNS records (varies by registrar).
    5. Click Verify Records.
    6. Link your domain with the funnel.
    7. Click Proceed to Finish.
  4. Follow the instructions provided to set up DNS records (varies by registrar).
  5. Click Verify Records.
    Step 5 of 7: Click Verify Records What this shows Step 5 of 7: Click Verify Records. What this shows Shows what to click for step 5 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 5 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Verify Records. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to link your domain with the funnel. Step 5 of 7Path: Settings > DomainsImage 10 of 11 What to clickClick Verify Records.
    Buttons and menus referenced Verify RecordsSettings > DomainsConnect a DomainContinueDNS recordsProceed to Finish
    Next stepLink your domain with the funnel.
    All 7 steps in this procedure
    1. Go to Settings > Domains.
    2. Click Connect a Domain.
    3. Enter your domain and click Continue.
    4. Follow the instructions provided to set up DNS records (varies by registrar).
    5. Click Verify Records. this image
    6. Link your domain with the funnel.
    7. Click Proceed to Finish.
  6. Link your domain with the funnel.
    Step 6 of 7: Link your domain with the funnel What this shows Step 6 of 7: Link your domain with the funnel. What this shows Shows what this covers for step 6 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". This screenshot accompanies step 6 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you link your domain with the funnel. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to click Proceed to Finish. Step 6 of 7Path: Settings > DomainsImage 11 of 11 What this coversLink your domain with the funnel.
    Buttons and menus referenced Settings > DomainsConnect a DomainContinueDNS recordsVerify RecordsProceed to Finish
    Next stepClick Proceed to Finish.
    All 7 steps in this procedure
    1. Go to Settings > Domains.
    2. Click Connect a Domain.
    3. Enter your domain and click Continue.
    4. Follow the instructions provided to set up DNS records (varies by registrar).
    5. Click Verify Records.
    6. Link your domain with the funnel. this image
    7. Click Proceed to Finish.
  7. Click Proceed to Finish.

Next step: You're ready to launch! Share your funnel and watch your leads flow in!

Common Issues

1. My funnel isn't loading

  • Verify your custom domain.
  • Check DNS propagation.
  • Confirm the funnel is assigned to the domain.

2. My form isn't collecting leads

  • Ensure a form is added to the page.
  • Submit a test entry.
  • Verify workflow or automation (if applicable).

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