# How top Launch a GHL Customer Care Funnel

> Step-by-step guide to launch a funnel in GHL Customer Care: build from a template or blank, add forms, edit pages, and connect a custom domain so you can publish fast.

- Source: https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/foundational-setup/how-top-launch-a-ghl-customer-care-funnel
- Section: Getting Started w/ GHL Customer Care / Foundational Setup
- Reading time: 3 min
- Images: 11, each explained below
- Modified on Tue, 18 Aug at 8:18 AM

---
Ready to turn your website visitors into loyal customers? Setting up a high-converting funnel is easier than you think! Follow these simple steps to quickly capture leads, enhance your marketing efficiency, and grow your customer base.

---

**TABLE OF CONTENTS**

-   [Prerequisites](#prerequisites)
-   [Create Your Funnel](#create-your-funnel)
-   [Create a Funnel Options](#create-a-funnel-options)
-   [Create a Funnel From Template](#create-a-funnel-from-template)
-   [Create a Form](#create-a-form)
-   [Edit an Existing Funnel](#edit-an-existing-funnel)
-   [Add a Domain to a Funnel](#add-a-domain-to-a-funnel)
-   [Common Issues](#common-issues)
    -   [1\. My funnel isn't loading](#1-my-funnel-isnt-loading)
    -   [2\. My form isn't collecting leads](#2-my-form-isnt-collecting-leads)
-   [Related Articles](#related-articles)

---

## **Prerequisites**

-   Access to a GHL Customer Care sub-account
-   A connected custom domain (or one ready to connect)
-   A clear goal for your funnel (lead capture, appointments, sales, etc.)

---

## **Create Your Funnel**

Keep the existing steps but explain **when to choose each option**.

| Option | Best For |
| --- | --- |
| Blank | Complete customization |
| Template | Fastest setup |
| Funnel AI | AI-assisted creation |

---

## **Create a Funnel Options**

Every great journey starts with the first step, and in this case, it’s creating your funnel. Let's get started:

1.  Go to **Sites > Funnels**.  
    
    
![Step 1 of 2: Go to Sites > Funnels](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046286661/original/oaqTtT2iATnBeJzT1P4pgEkikblRY19hRA.png)

**Step 1 of 2: Go to Sites > Funnels**

This screenshot accompanies step 1 of 2 in the "Create a Funnel Options" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you go to Sites > Funnels. For context, this section explains: Every great journey starts with the first step, and in this case, it’s creating your funnel. Let's get started. The navigation path used here is Sites > Funnels. This part of the guide covers 3 fields, listed below. The next step is to click New Funnel, then select one of these options.

- Path: Sites > Funnels
- Where to go: Go to Sites > Funnels.
- Fields: From Blank (build your own), Funnel AI (AI-powered creation), From Templates (use a pre-designed funnel)
- Controls: Sites > Funnels, New Funnel, From Blank, Funnel AI, From Templates
- Next: Click New Funnel, then select one of these options:

Full procedure:

1. Go to Sites > Funnels.  <- this image
2. Click New Funnel, then select one of these options:

    
2.  Click **New Funnel**, then select one of these options:
    -   **From Blank** (build your own)
    -   **Funnel AI** (AI-powered creation)
    -   **From Templates** (use a pre-designed funnel)  
        
        
![Step 3 of 3: From Templates (use a pre-designed funnel)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046286677/original/ihaI9Sktk5ddHWokV6s6Pcx6SSCf3jObjA.png)

**Step 3 of 3: From Templates (use a pre-designed funnel)**

This screenshot accompanies step 3 of 3 in the "Create a Funnel Options" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you from Templates (use a pre-designed funnel). This part of the guide covers 3 fields, listed below.
- What this covers: From Templates (use a pre-designed funnel)
- Fields: From Blank (build your own), Funnel AI (AI-powered creation), From Templates (use a pre-designed funnel)
- Controls: From Templates, Sites > Funnels, New Funnel, From Blank, Funnel AI

Full procedure:

1. From Blank (build your own)
2. Funnel AI (AI-powered creation)
3. From Templates (use a pre-designed funnel)  <- this image

        

**Next Step:** Ready for more? Dive into customizing your funnel design to match your brand personality!

---

## **Create a Funnel From Template**

Save time and start strong! Templates provide a professional design that's proven to convert, allowing you to focus on fine-tuning rather than starting from scratch.

1.  Navigate to **Sites > Funnels**
2.  Click **New Funnel** > **From** **Template** > **Continue**
3.  Open the **Template Library**.
4.  Search, filter, and sort through the templates.  
    
    
![Step 4 of 8: Search, filter, and sort through the templates](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046286718/original/-XbsRbDJrdRD17C7-_CijO-r7NwFDUVg7Q.png)

**Step 4 of 8: Search, filter, and sort through the templates**

This screenshot accompanies step 4 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you search, filter, and sort through the templates. The navigation path used here is Sites > Funnels Click New Funnel > From Template > Continue Open. The next step is to preview your chosen funnel template.

- Path: Sites > Funnels Click New Funnel > From Template > Continue Open
- What this covers: Search, filter, and sort through the templates.
- Controls: Sites > Funnels, New Funnel, From, Template, Continue, Template Library, Preview, Funnel Editor, Save
- Next: Preview your chosen funnel template.

Full procedure:

1. Navigate to Sites > Funnels
2. Click New Funnel > From Template > Continue
3. Open the Template Library.
4. Search, filter, and sort through the templates.  <- this image
5. Preview your chosen funnel template.
6. Click Continue.
7. Customize it in the Funnel Editor.
8. Click Save.

    
5.  **Preview** your chosen funnel template.
6.  Click **Continue**.  
    
    
![Step 6 of 8: Click Continue](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287136/original/s0pOLga6ZQFtch9OXdsYnGkKFMm1sXQwuw.png)

**Step 6 of 8: Click Continue**

This screenshot accompanies step 6 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Continue. For context, this section explains: Save time and start strong! Templates provide a professional design that's proven to convert, allowing you to focus on fine-tuning rather than starting from scratch. The navigation path used here is Sites > Funnels Click New Funnel > From Template > Continue Open. The next step is to customize it in the Funnel Editor.

- Path: Sites > Funnels Click New Funnel > From Template > Continue Open
- What to click: Click Continue.
- Controls: Continue, Sites > Funnels, New Funnel, From, Template, Template Library, Preview, Funnel Editor, Save
- Next: Customize it in the Funnel Editor.

Full procedure:

1. Navigate to Sites > Funnels
2. Click New Funnel > From Template > Continue
3. Open the Template Library.
4. Search, filter, and sort through the templates.
5. Preview your chosen funnel template.
6. Click Continue.  <- this image
7. Customize it in the Funnel Editor.
8. Click Save.

    
7.  Customize it in the **Funnel Editor**.  
    
    
![Step 7 of 8: Customize it in the Funnel Editor](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287138/original/t8eLvI2eb51pyq_YdWoy7U__zHhH-M9mJQ.png)

**Step 7 of 8: Customize it in the Funnel Editor**

This screenshot accompanies step 7 of 8 in the "Create a Funnel From Template" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you customize it in the Funnel Editor. For context, this section explains: Save time and start strong! Templates provide a professional design that's proven to convert, allowing you to focus on fine-tuning rather than starting from scratch. The navigation path used here is Sites > Funnels Click New Funnel > From Template > Continue Open. The next step is to click Save.

- Path: Sites > Funnels Click New Funnel > From Template > Continue Open
- What this covers: Customize it in the Funnel Editor.
- Controls: Funnel Editor, Sites > Funnels, New Funnel, From, Template, Continue, Template Library, Preview, Save
- Next: Click Save.

Full procedure:

1. Navigate to Sites > Funnels
2. Click New Funnel > From Template > Continue
3. Open the Template Library.
4. Search, filter, and sort through the templates.
5. Preview your chosen funnel template.
6. Click Continue.
7. Customize it in the Funnel Editor.  <- this image
8. Click Save.

    
8.  Click **Save**.

**Learn More:**[Template Library Overview & Setup](https://docs.ghlcustomercare.com/docs/marketing/template-library-2/template-library-overview-setup)

**Next Step:** Take your funnel further—integrate a custom form to collect valuable visitor information.

---

## **Create a Form**

Forms are the heart of lead generation. Design a form that's engaging and easy to fill out, capturing the right information effortlessly.

1.  Navigate to the **Form Builder** (either through the Form Picker in the Funnel Editor or directly).
2.  Click **Add Form**.  
    
    
![Step 2 of 4: Click Add Form](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287496/original/zPR6ibp2083EYcYVARWLEGGyr4pMRsRtoA.png)

**Step 2 of 4: Click Add Form**

This screenshot accompanies step 2 of 4 in the "Create a Form" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Add Form. For context, this section explains: Forms are the heart of lead generation. Design a form that's engaging and easy to fill out, capturing the right information effortlessly. The next step is to customize fields and branding using the Form Editor.
- What to click: Click Add Form.
- Controls: Add Form, Form Builder, Form Editor, Save
- Next: Customize fields and branding using the Form Editor.

Full procedure:

1. Navigate to the Form Builder (either through the Form Picker in the Funnel Editor or directly).
2. Click Add Form.  <- this image
3. Customize fields and branding using the Form Editor.
4. Click Save.

    
3.  Customize fields and branding using the **Form Editor**.
4.  Click **Save**.

**Learn More:**[How to Create a Contact Form in GHL Customer Care](https://docs.ghlcustomercare.com/docs/sites/forms/how-to-create-a-contact-form-in-ghl-customer-care)

**Next Step:** Optimize your form further with automations to follow up instantly!

---

## **Edit an Existing Funnel**

Keep your funnels fresh and relevant. Easily update existing funnels to respond quickly to market changes or new strategies.

1.  Navigate to **Sites > Funnels**.
2.  **Select** and click your funnel from the Funnel List.  
    
    
![Step 2 of 4: Select and click your funnel from the Funnel List](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287538/original/xF3s5zqU3XWLooebQXr_LcMRi4CrnHmKgA.png)

**Step 2 of 4: Select and click your funnel from the Funnel List**

This screenshot accompanies step 2 of 4 in the "Edit an Existing Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you select and click your funnel from the Funnel List. The navigation path used here is Sites > Funnels. The next step is to make your edits in the Funnel Editor.

- Path: Sites > Funnels
- What to choose: Select and click your funnel from the Funnel List.
- Controls: Select, Sites > Funnels, Funnel Editor, Save
- Next: Make your edits in the Funnel Editor.

Full procedure:

1. Navigate to Sites > Funnels.
2. Select and click your funnel from the Funnel List.  <- this image
3. Make your edits in the Funnel Editor.
4. Click Save.

    
3.  Make your edits in the **Funnel Editor**.
4.  Click **Save**.

**Next Step:** Why not check analytics to see how well your updates are performing?

---

## **Add a Domain to a Funnel**

Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism.

1.  Go to **Settings > Domains**.
2.  Click **Connect a Domain**.  
    
    
![Step 2 of 7: Click Connect a Domain](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287715/original/3Dj-bDoO1hqBolTo1hseNR56D5itlNIPzw.png)

**Step 2 of 7: Click Connect a Domain**

This screenshot accompanies step 2 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Connect a Domain. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to enter your domain and click Continue.

- Path: Settings > Domains
- What to click: Click Connect a Domain.
- Controls: Connect a Domain, Settings > Domains, Continue, DNS records, Verify Records, Proceed to Finish
- Next: Enter your domain and click Continue.

Full procedure:

1. Go to Settings > Domains.
2. Click Connect a Domain.  <- this image
3. Enter your domain and click Continue.
4. Follow the instructions provided to set up DNS records (varies by registrar).
5. Click Verify Records.
6. Link your domain with the funnel.
7. Click Proceed to Finish.

    
3.  Enter your domain and click **Continue**.  
    
    
![Step 3 of 7: Enter your domain and click Continue](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287722/original/jOVySWHvD_lw4o4xOGPQ51I4KyThuclFJQ.png)

**Step 3 of 7: Enter your domain and click Continue**

This screenshot accompanies step 3 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you enter your domain and click Continue. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to follow the instructions provided to set up DNS records (varies by registrar).

- Path: Settings > Domains
- What to fill in: Enter your domain and click Continue.
- Controls: Continue, Settings > Domains, Connect a Domain, DNS records, Verify Records, Proceed to Finish
- Next: Follow the instructions provided to set up DNS records (varies by registrar).

Full procedure:

1. Go to Settings > Domains.
2. Click Connect a Domain.
3. Enter your domain and click Continue.  <- this image
4. Follow the instructions provided to set up DNS records (varies by registrar).
5. Click Verify Records.
6. Link your domain with the funnel.
7. Click Proceed to Finish.

    
4.  Follow the instructions provided to set up **DNS records** (varies by registrar).
5.  Click **Verify Records**.  
    
    
![Step 5 of 7: Click Verify Records](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287763/original/P9fjINy3IbSe7rQw0d25b_VsakCjwrSkBA.png)

**Step 5 of 7: Click Verify Records**

This screenshot accompanies step 5 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you click Verify Records. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to link your domain with the funnel.

- Path: Settings > Domains
- What to click: Click Verify Records.
- Controls: Verify Records, Settings > Domains, Connect a Domain, Continue, DNS records, Proceed to Finish
- Next: Link your domain with the funnel.

Full procedure:

1. Go to Settings > Domains.
2. Click Connect a Domain.
3. Enter your domain and click Continue.
4. Follow the instructions provided to set up DNS records (varies by registrar).
5. Click Verify Records.  <- this image
6. Link your domain with the funnel.
7. Click Proceed to Finish.

    
6.  Link your domain with the funnel.  
    
    
![Step 6 of 7: Link your domain with the funnel](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046287774/original/NdBJzKUSG7fUw7L9Z8zPA-BR2p7XQGxL5w.png)

**Step 6 of 7: Link your domain with the funnel**

This screenshot accompanies step 6 of 7 in the "Add a Domain to a Funnel" section of "How top Launch a GHL Customer Care Funnel". At this point in the walkthrough you link your domain with the funnel. For context, this section explains: Your funnel deserves a memorable domain. Connect your funnel to your own domain to enhance credibility and professionalism. The navigation path used here is Settings > Domains. The next step is to click Proceed to Finish.

- Path: Settings > Domains
- What this covers: Link your domain with the funnel.
- Controls: Settings > Domains, Connect a Domain, Continue, DNS records, Verify Records, Proceed to Finish
- Next: Click Proceed to Finish.

Full procedure:

1. Go to Settings > Domains.
2. Click Connect a Domain.
3. Enter your domain and click Continue.
4. Follow the instructions provided to set up DNS records (varies by registrar).
5. Click Verify Records.
6. Link your domain with the funnel.  <- this image
7. Click Proceed to Finish.

    
7.  Click **Proceed to Finish**.

**Next step:** You're ready to launch! Share your funnel and watch your leads flow in!

---

## **Common Issues**

### **1\. My funnel isn't loading**

-   Verify your custom domain.
-   Check DNS propagation.
-   Confirm the funnel is assigned to the domain.

### **2\. My form isn't collecting leads**

-   Ensure a form is added to the page.
-   Submit a test entry.
-   Verify workflow or automation (if applicable).

---

## **Related Articles**

-   [How to Add a Domain and Verify DNS Record](https://docs.ghlcustomercare.com/docs/email/lc-email/how-to-add-a-domain-and-verify-dns-record)
-   [How to set up Root Domain/Subdomain for your Funnels/Websites?](https://docs.ghlcustomercare.com/docs/sites/troubleshooting-funnels/how-to-set-up-root-domain-subdomain-for-funnels-websites)
-   [Template Library Overview & Setup](https://docs.ghlcustomercare.com/docs/marketing/template-library-2/template-library-overview-setup)
-   [](https://docs.ghlcustomercare.com/docs/sites/forms/how-to-create-a-contact-form-in-ghl-customer-care)[How to create a contact form in GHL Customer Care?](https://docs.ghlcustomercare.com/docs/sites/forms/how-to-create-a-contact-form-in-ghl-customer-care)[](https://docs.ghlcustomercare.com/docs/sites/forms/how-to-create-a-contact-form-in-ghl-customer-care)

---

Documentation for GHL Customer Care. Support: support@ghlcustomercare.com