How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)
Use Conversation AI on mobile in GHL Customer Care and LeadConnector to manage Autopilot replies, suggested responses, bot pauses, and reactivation settings fast.
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Conversation AI on mobile brings AI-powered customer replies into the GHL Customer Care and LeadConnector mobile apps, helping users manage conversations while away from desktop. This article shows how Conversation AI works on mobile, how Autopilot Mode and Suggestive Mode behave in conversations, and how to pause, activate, or schedule bot reactivation from the mobile app.
Conversation AI on mobile brings your configured Conversation AI assistant into the GHL Customer Care and LeadConnector mobile apps. This allows users to manage customer conversations from their phone while keeping the same AI behavior configured in the desktop app. Mobile users can view AI replies, use suggested responses, and manage bot activity for individual conversations without needing to return to desktop for basic control.
Conversation AI on mobile works inside supported conversation channels, including WhatsApp, Facebook, Instagram, and other connected messaging channels available in the Conversations area.
Key Benefits of Conversation AI on Mobile App
Faster replies: Respond to customers from the mobile app using automatic AI replies or AI-generated suggestions.
More control: Pause, activate, or schedule bot reactivation from an individual conversation.
Consistent communication: Use the same trained AI behavior configured on desktop while messaging from mobile.
Flexible response handling: Use Autopilot Mode for automatic replies or Suggestive Mode when a team member should review replies before sending.
Usage management: Pause or reactivate the bot from mobile when you need to control AI activity for a conversation.
Prerequisites for Using Conversation AI on Mobile App
Conversation AI must be configured on desktop before it can be used from the mobile app. Desktop setup controls the bot’s core behavior, including mode selection, training, subscription, and advanced settings. The mobile app is used to interact with the bot during conversations and manage bot activity for a specific conversation.
Before using Conversation AI on mobile, confirm that:
Conversation AI is enabled for the location.
The bot has been configured on desktop.
The correct mode has been selected on desktop: Autopilot Mode or Suggestive Mode.
The relevant messaging channels are connected.
The GHL Customer Care or LeadConnector mobile app is updated to a supported version.
How To Use Conversation AI on Mobile App
Proper setup ensures the mobile app uses the correct Conversation AI behavior during customer conversations. Core bot setup is completed on desktop first, then mobile users can open conversations, use AI replies, and manage bot activity from the conversation screen.
Step 1: Configure Conversation AI on desktop
Open your GHL Customer Care account on desktop.
Go to AI Agents > Conversation AI. Step 2 of 5: Go to AI Agents > Conversation AIWhat this shows Step 2 of 5: Go to AI Agents > Conversation AI.What this showsShows where to go for step 2 of 5 in the "Step 1: Configure Conversation AI on desktop" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)".This screenshot accompanies step 2 of 5 in the "Step 1: Configure Conversation AI on desktop" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)". At this point in the walkthrough you go to AI Agents > Conversation AI. For context, this section explains: Open your GHL Customer Care account on desktop. Go to AI Agents > Conversation AI. Create a New Bot or use an existing one. Set up the Conversation AI bot. Choose either Autopilot Mode or Suggestive Mode. The navigation path used here is AI Agents > Conversation AI. The next step is to create a New Bot or use an existing one.Step 2 of 5Path: AI Agents > Conversation AIImage 1 of 5Where to goGo to AI Agents > Conversation AI.
Buttons and menus referencedAI AgentsConversation AI.CreateBotuseexistingAutopilot ModeSuggestive Mode
Next stepCreate a New Bot or use an existing one.All 5 steps in this procedure
Open your GHL Customer Care account on desktop.
Go to AI Agents > Conversation AI. this image
Create a New Bot or use an existing one.
Set up the Conversation AI bot.
Choose either Autopilot Mode or Suggestive Mode.
Create a New Bot or use an existing one.Step 3 of 5: Create a New Bot or use an existing oneWhat this shows Step 3 of 5: Create a New Bot or use an existing one.What this showsShows what this covers for step 3 of 5 in the "Step 1: Configure Conversation AI on desktop" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)".This screenshot accompanies step 3 of 5 in the "Step 1: Configure Conversation AI on desktop" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)". At this point in the walkthrough you create a New Bot or use an existing one. The navigation path used here is AI Agents > Conversation AI. The next step is to set up the Conversation AI bot.Step 3 of 5Path: AI Agents > Conversation AIImage 2 of 5What this coversCreate a New Bot or use an existing one.
Buttons and menus referencedCreateBotuseexistingAI AgentsConversation AI.Autopilot ModeSuggestive Mode
Next stepSet up the Conversation AI bot.All 5 steps in this procedure
Open your GHL Customer Care account on desktop.
Go to AI Agents > Conversation AI.
Create a New Bot or use an existing one. this image
Choose either Autopilot Mode or Suggestive Mode.Step 5 of 5: Choose either Autopilot Mode or Suggestive ModeWhat this shows Step 5 of 5: Choose either Autopilot Mode or Suggestive Mode.What this showsShows what to choose for step 5 of 5 in the "Step 1: Configure Conversation AI on desktop" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)".This screenshot accompanies step 5 of 5 in the "Step 1: Configure Conversation AI on desktop" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)". At this point in the walkthrough you choose either Autopilot Mode or Suggestive Mode. The navigation path used here is AI Agents > Conversation AI.Step 5 of 5Path: AI Agents > Conversation AIImage 3 of 5What to chooseChoose either Autopilot Mode or Suggestive Mode.
Buttons and menus referencedAutopilot ModeSuggestive ModeAI AgentsConversation AI.CreateBotuseexisting
All 5 steps in this procedure
Open your GHL Customer Care account on desktop.
Go to AI Agents > Conversation AI.
Create a New Bot or use an existing one.
Set up the Conversation AI bot.
Choose either Autopilot Mode or Suggestive Mode. this image
Step 2: Open a conversation on Mobile App
Open the GHL Customer Care or LeadConnector mobile app.
Go to Conversations.
Select a conversation from a supported messaging channel.
Step 2: Open a conversation on Mobile App (video 2)Open in a new tab
Step 3: Use Conversation AI in the conversation
In AutopilotMode, the AI replies automatically after the configured delay.
Step 1 of 2: In Autopilot Mode, the AI replies automatically after the configured…What this shows Step 1 of 2: In Autopilot Mode, the AI replies automatically after the configured delay.What this showsShows what this covers for step 1 of 2 in the "Step 3: Use Conversation AI in the conversation" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)".This screenshot accompanies step 1 of 2 in the "Step 3: Use Conversation AI in the conversation" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)". At this point in the walkthrough you in Autopilot Mode, the AI replies automatically after the configured delay. The next step is to in Suggestive Mode, tap into the message field to view suggested replies, then choose, edit, and send the response manually.Step 1 of 2Image 4 of 5What this coversIn Autopilot Mode, the AI replies automatically after the configured delay.
Buttons and menus referencedAutopilotModeSuggestive
Next stepIn Suggestive Mode, tap into the message field to view suggested replies, then choose, edit, and send the response manually.All 2 steps in this procedure
In Autopilot Mode, the AI replies automatically after the configured delay. this image
In Suggestive Mode, tap into the message field to view suggested replies, then choose, edit, and send the response manually.
In SuggestiveMode, tap into the message field to view suggested replies, then choose, edit, and send the response manually.
Step 2 of 2: In Suggestive Mode, tap into the message field to view suggested…What this shows Step 2 of 2: In Suggestive Mode, tap into the message field to view suggested replies, then choose, edit, and send the response manually.What this showsShows what to choose for step 2 of 2 in the "Step 3: Use Conversation AI in the conversation" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)".This screenshot accompanies step 2 of 2 in the "Step 3: Use Conversation AI in the conversation" section of "How to Use Conversation AI in the Mobile App (GHL Customer Care & LeadConnector)". At this point in the walkthrough you in Suggestive Mode, tap into the message field to view suggested replies, then choose, edit, and send the response manually.Step 2 of 2Image 5 of 5What to chooseIn Suggestive Mode, tap into the message field to view suggested replies, then choose, edit, and send the response manually.
Buttons and menus referencedSuggestiveModeAutopilot
All 2 steps in this procedure
In Autopilot Mode, the AI replies automatically after the configured delay.
In Suggestive Mode, tap into the message field to view suggested replies, then choose, edit, and send the response manually. this image
Step 4: Manage the bot from mobile when needed
Tap the top-right ellipsis menu.
Select Edit AI Settings.
Activate, pause, or schedulereactivation for the bot.
Tap Save.
Step 4: Manage the bot from mobile when needed (video 3)Open in a new tab
Frequently Asked Questions
Q: Can I fully configure Conversation AI from the mobile app?
No. Core setup, bot training, mode selection, subscriptions, and advanced configuration are managed from desktop. The mobile app lets users interact with Conversation AI in conversations and manage bot activity for individual conversations.
Q: What is the difference between Autopilot Mode and Suggestive Mode on mobile?
Autopilot Mode sends AI replies automatically after the configured delay. Suggestive Mode creates AI-generated reply options that a user can review, edit, and send manually.
Q: Can I pause the bot for only one conversation?
Yes. Open the conversation, tap the top-right ellipsis menu, select Edit AI Settings, and turn off Activate Bot. This manages bot activity for that conversation.
Q: Can the bot turn back on automatically after being paused?
Yes. When pausing the bot, enable Reactivate After, enter the timeframe, and tap Save. The bot will reactivate after the selected time.
Q: Will mobile Conversation AI work for WhatsApp, Facebook, and Instagram messages?
Yes, Conversation AI can be used in supported connected messaging channels available in the mobile Conversations area, including WhatsApp, Facebook, and Instagram.
Q: Does pausing the bot from mobile affect AI usage?
Pausing the bot stops it from responding in that conversation while paused. This can help manage AI activity and usage for conversations where automated replies are not needed.
Q: Why do I not see AI suggestions in the mobile conversation?
Confirm that Conversation AI is configured on desktop, Suggestive Mode is selected, the conversation is on a supported channel, and the mobile app is updated.
Q: Why is the AI bot not responding automatically?
Confirm that Conversation AI is active, Autopilot Mode is selected, the bot is not paused for the conversation, and the configured response delay has passed.
