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Workflows- Improved Execution Logs & Enrollment History

Track every contact journey with enhanced Execution Logs & Enrollment History—clear timelines, instant error alerts, and faster fixes for smoother workflows.

6 min read1,378 words23 explained imagesUpdated Wed, 15 Apr at 4:11 AM
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On this page
  1. Where to Find Execution Logs & Enrollment History?
  2. Open a specific execution from message details (deep link)
  3. Execution Logs - UI/UX Changes
  4. "View Details" Hyperlink
  5. Improved Error Visibility
  6. Highlighting Opened Rows
  7. Action Column Overhaul
  8. Enhanced Sorting in Filters
  9. New Workflow Statuses
  10. Pagination
  11. Contact merges in Execution Logs
  12. Enrollment History - UI/UX Changes
  13. Pagination
  14. Highlight Contact Path
  15. Go To Action Button
  16. Date and Time Enhancements
  17. Date Format Update
  18. Timezone Additions
  19. Custom Date Range Option
  20. Changes in Contact History
  21. Changes in Execution History
  22. Related Articles

This article walks you through the latest enhancements to Execution Logs and Enrollment History in Workflows, so you can see exactly how contacts progress, spot errors at a glance, and fix issues faster. By explaining what changed and why it matters, we’ll help you leverage these updates to keep every automation step transparent, efficient, and running smoothly.

TABLE OF CONTENTS

What is Execution Logs & Enrollment History in Workflows?

Execution Logs and Enrollment History are key parts of Workflows, giving you a clear picture of how your contacts move through the workflow and every action they’ve experienced. These tools help you track progress, spot any errors, and make sure everything is running smoothly.

We’ve introduced some exciting updates and new features to both of these tabs to improve your experience. These changes are designed to make it easier for you to understand what’s happening at each step, quickly fix any issues, and overall, have a smoother, more efficient workflow process.

Where to Find Execution Logs & Enrollment History?

  1. Login to your sub-account.
  2. Click on the Automations tab.
  3. Click on Workflows.
  4. Create a new workflow or open an existing workflow.
  5. Click on the ExecutionLogs option.
Quick Navigation:

Option A (fastest): Conversations → message details → Workflow → Execution Details (context preloaded).

Option B: Workflows → open workflow → Execution Logs → View Details.
Where to Find Execution Logs & Enrollment History? (image 1 of 23) What this shows Quick Navigation: Option A (fastest): Conversations → message details → Workflow → Execution Details (context preloaded). What this shows Illustrates the "Where to Find Execution Logs & Enrollment History?" section of "Workflows- Improved Execution Logs & Enrollment History". This animation appears in the "Where to Find Execution Logs & Enrollment History?" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Quick Navigation: Option A (fastest): Conversations → message details → Workflow → Execution Details (context preloaded). Option B: Workflows → open workflow → Execution Logs → View Details. Immediately after, the guide continues: Use message details to jump straight into the exact workflow execution tied to a conversation, so you can review what happened without manually searching logs. Image 1 of 23 What this coversQuick Navigation: Option A (fastest): Conversations → message details → Workflow → Execution Details (context preloaded). Option B: Workflows → open workflow → Execution Logs → View Details.
Buttons and menus referenced AutomationsWorkflowsExecutionLogs
Next stepUse message details to jump straight into the exact workflow execution tied to a conversation, so you can review what happened without manually searching logs.
All 5 steps in this procedure
  1. Login to your sub-account.
  2. Click on the Automations tab.
  3. Click on Workflows.
  4. Create a new workflow or open an existing workflow.
  5. Click on the Execution Logs option.

Use message details to jump straight into the exact workflow execution tied to a conversation, so you can review what happened without manually searching logs.

Steps:

  1. Go to Conversations.

  2. Open the conversation and select the impacted message.

  3. Open message details.

  4. Under Workflow, click the workflow link (deep link).

  5. GHL Customer Care opens Execution Logs and loads Execution Details with the contact and execution context preselected.

Execution Logs - UI/UX Changes

Previously represented by an icon, the "View Details" option is now a more user-friendly hyperlink. This change makes it easier to identify and access execution details for any specific action.


"View Details" Hyperlink (image 2 of 23) What this shows Previously represented by an icon, the "View Details" option is now a more user-friendly hyperlink. What this shows Illustrates the ""View Details" Hyperlink" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the ""View Details" Hyperlink" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Previously represented by an icon, the "View Details" option is now a more user-friendly hyperlink. This change makes it easier to identify and access execution details for any specific action. Immediately after, the guide continues: When any action encounters an error, the Status field or the View Details link will now be highlighted. This enhancement helps users quickly spot issues and take action without sifting through large amounts of data. Image 2 of 23 What this coversPreviously represented by an icon, the "View Details" option is now a more user-friendly hyperlink. This change makes it easier to identify and access execution details for any specific action. Next stepWhen any action encounters an error, the Status field or the View Details link will now be highlighted. This enhancement helps users quickly spot issues and take action without sifting through large amounts of data.

Improved Error Visibility

When any action encounters an error, the Status field or the View Details link will now be highlighted. This enhancement helps users quickly spot issues and take action without sifting through large amounts of data.

Improved Error Visibility (image 3 of 23) What this shows When any action encounters an error, the Status field or the View Details link will now be highlighted. What this shows Illustrates the "Improved Error Visibility" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Improved Error Visibility" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: When any action encounters an error, the Status field or the View Details link will now be highlighted. This enhancement helps users quickly spot issues and take action without sifting through large amounts of data. Immediately after, the guide continues: When the Details section for a specific row item is opened, the row will be highlighted, providing a clear visual reference. This enhancement ensures that users can easily keep track of the current row they are analyzing. Image 3 of 23 What this coversWhen any action encounters an error, the Status field or the View Details link will now be highlighted. This enhancement helps users quickly spot issues and take action without sifting through large amounts of data. Next stepWhen the Details section for a specific row item is opened, the row will be highlighted, providing a clear visual reference. This enhancement ensures that users can easily keep track of the current row they are analyzing.

Highlighting Opened Rows

When the Details section for a specific row item is opened, the row will be highlighted, providing a clear visual reference. This enhancement ensures that users can easily keep track of the current row they are analyzing.

Highlighting Opened Rows (image 4 of 23) What this shows When the Details section for a specific row item is opened, the row will be highlighted, providing a clear visual reference. What this shows Illustrates the "Highlighting Opened Rows" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Highlighting Opened Rows" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: When the Details section for a specific row item is opened, the row will be highlighted, providing a clear visual reference. This enhancement ensures that users can easily keep track of the current row they are analyzing. Immediately after, the guide continues: Previously, the " Action " column only displayed the action type, which could be confusing if multiple actions of the same type existed. We’ve replaced this with the " Action Name " that you assign. Hovering over the Action Name will…. Image 4 of 23 What this coversWhen the Details section for a specific row item is opened, the row will be highlighted, providing a clear visual reference. This enhancement ensures that users can easily keep track of the current row they are analyzing. Next stepPreviously, the " Action " column only displayed the action type, which could be confusing if multiple actions of the same type existed. We’ve replaced this with the " Action Name " that you assign. Hovering over the Action Name will display the actual action type for additional context.

Action Column Overhaul    

  • Previously, the "Action" column only displayed the action type, which could be confusing if multiple actions of the same type existed.
  • We’ve replaced this with the "ActionName" that you assign.
  • Hovering over the Action Name will display the actual actiontype for additional context.
Action Column Overhaul (image 5 of 23) What this shows Previously, the " Action " column only displayed the action type, which could be confusing if multiple actions of the same type existed. What this shows Illustrates the "Action Column Overhaul" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Action Column Overhaul" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Previously, the " Action " column only displayed the action type, which could be confusing if multiple actions of the same type existed. We’ve replaced this with the " Action Name " that you assign. Hovering over the Action Name will display the actual action type for additional context. Immediately after, the guide continues: Within the filter dropdown, actions that are part of the workflow will appear first. In a separate section, other actions will be listed for clarity. This breakdown makes filtering by action types more intuitive and helps users prioritize…. Image 5 of 23 What to fill inPreviously, the " Action " column only displayed the action type, which could be confusing if multiple actions of the same type existed. We’ve replaced this with the " Action Name " that you assign. Hovering over the Action Name will display the actual action type for additional context.
Buttons and menus referenced ActionNameactiontype
Next stepWithin the filter dropdown, actions that are part of the workflow will appear first. In a separate section, other actions will be listed for clarity. This breakdown makes filtering by action types more intuitive and helps users prioritize actions directly linked to their workflows.
All 3 steps in this procedure
  1. Previously, the " Action " column only displayed the action type, which could be confusing if multiple actions of the same type existed.
  2. We’ve replaced this with the " Action Name " that you assign.
  3. Hovering over the Action Name will display the actual action type for additional context.

Enhanced Sorting in Filters

Within the filter dropdown, actions that are part of the workflow will appear first. In a separate section, other actions will be listed for clarity. This breakdown makes filtering by action types more intuitive and helps users prioritize actions directly linked to their workflows.

Enhanced Sorting in Filters (image 6 of 23) What this shows Within the filter dropdown, actions that are part of the workflow will appear first. What this shows Illustrates the "Enhanced Sorting in Filters" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Enhanced Sorting in Filters" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Within the filter dropdown, actions that are part of the workflow will appear first. In a separate section, other actions will be listed for clarity. This breakdown makes filtering by action types more intuitive and helps users prioritize actions directly linked to their workflows. Immediately after, the guide continues: The statuses displayed in the Enrollment History now provide better insights on why a contact exited or completed a workflow. Image 6 of 23 What to chooseWithin the filter dropdown, actions that are part of the workflow will appear first. In a separate section, other actions will be listed for clarity. This breakdown makes filtering by action types more intuitive and helps users prioritize actions directly linked to their workflows. Next stepThe statuses displayed in the Enrollment History now provide better insights on why a contact exited or completed a workflow:

New Workflow Statuses


The statuses displayed in the Enrollment History now provide better insights on why a contact exited or completed a workflow:

  • "Workflow Completed": When the contact completes the workflow naturally.
  • "Removed by Workflow Action": When the contact is removed due to an action within the current workflow.
  • "Removed by External Workflow Action": When the contact is removed because of an action in a different workflow.
New Workflow Statuses (image 7 of 23) What this shows " Workflow Completed ": When the contact completes the workflow naturally. What this shows Illustrates the "New Workflow Statuses" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "New Workflow Statuses" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: " Workflow Completed ": When the contact completes the workflow naturally. " Removed by Workflow Action ": When the contact is removed due to an action within the current workflow. " Removed by External Workflow Action ": When the contact is removed because of an action in a different workflow. Immediately after, the guide continues: Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large…. Image 7 of 23 What this covers" Workflow Completed ": When the contact completes the workflow naturally. " Removed by Workflow Action ": When the contact is removed due to an action within the current workflow. " Removed by External Workflow Action ": When the contact is removed because of an action in a different workflow.
Buttons and menus referenced Workflow CompletedRemoved by Workflow ActionRemoved by External Workflow Action
Next stepBoth the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows.
All 3 steps in this procedure
  1. " Workflow Completed ": When the contact completes the workflow naturally.
  2. " Removed by Workflow Action ": When the contact is removed due to an action within the current workflow.
  3. " Removed by External Workflow Action ": When the contact is removed because of an action in a different workflow.

Pagination


Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows.

Contact merges in Execution Logs (image 8 of 23) What this shows Both the Enrollment History and Execution Logs tabs now support pagination. What this shows Illustrates the "Contact merges in Execution Logs" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Contact merges in Execution Logs" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows. Immediately after, the guide continues: When contacts are merged, Execution Logs can include a Contact Merge entry so you can trace how an in-progress workflow run was handled (for example, when a duplicate contact is deleted as part of the merge). Image 8 of 23 What to chooseBoth the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows.
Buttons and menus referenced Contact MergeExecution Logs“Removed by - Snapshot Refresh”
Next stepWhen contacts are merged, Execution Logs can include a Contact Merge entry so you can trace how an in-progress workflow run was handled (for example, when a duplicate contact is deleted as part of the merge).
Contact merges in Execution Logs 

When contacts are merged, Execution Logs can include a Contact Merge entry so you can trace how an in-progress workflow run was handled (for example, when a duplicate contact is deleted as part of the merge).
What you may see:
  • A Contact Merge entry in the execution timeline.
Example: A live chat “Guest” enters a follow-up workflow. Later, the guest is merged into an existing contact. The workflow continues under the master contact so no steps are lost.
If a snapshot refresh removes steps in a snapshot-linked workflow, contacts waiting on a deleted step may be removed automatically to prevent them from getting stuck. In Execution Logs, you’ll see an entry labeled “Removed by - Snapshot Refresh”. Open the entry to view details in the side panel.
Contact merges in Execution Logs (image 9 of 23) What this shows If a snapshot refresh removes steps in a snapshot-linked workflow, contacts waiting on a deleted step may be removed automatically to… What this shows Illustrates the "Contact merges in Execution Logs" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Contact merges in Execution Logs" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: If a snapshot refresh removes steps in a snapshot-linked workflow, contacts waiting on a deleted step may be removed automatically to prevent them from getting stuck. In Execution Logs, you’ll see an entry labeled “Removed by - Snapshot Refresh”. Open the entry to view details in the side panel. Immediately after, the guide continues: Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large…. Image 9 of 23 What this coversIf a snapshot refresh removes steps in a snapshot-linked workflow, contacts waiting on a deleted step may be removed automatically to prevent them from getting stuck. In Execution Logs, you’ll see an entry labeled “Removed by - Snapshot Refresh”. Open the entry to view details in the side panel.
Buttons and menus referenced Contact MergeExecution Logs“Removed by - Snapshot Refresh”
Next stepBoth the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows.

Enrollment History - UI/UX Changes

Pagination

Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows.

Pagination (image 10 of 23) What this shows Both the Enrollment History and Execution Logs tabs now support pagination. What this shows Illustrates the "Pagination" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Pagination" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows. Immediately after, the guide continues: Now you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be…. Image 10 of 23 What to chooseBoth the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows. Next stepNow you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow. Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas. Skipped Nodes: See which nodes the contact bypassed during the run. Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow. In-progress Tracking: See when a contact is still actively moving through the workflow.

Highlight Contact Path

  • Now you can Highlight the path that the contact has taken in the builder.
  • Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History.
  • On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow.

  • Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster:

    Error Visibility: Nodes where an error occurred are highlighted on the canvas.

    Skipped Nodes: See which nodes the contact bypassed during the run.

    Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow.

    In-progress Tracking: See when a contact is still actively moving through the workflow.


Highlight Contact Path (image 11 of 23) What this shows Now you can Highlight the path that the contact has taken in the builder. What this shows Illustrates the "Highlight Contact Path" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Highlight Contact Path" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Now you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow…. Immediately after, the guide continues: If you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take…. Image 11 of 23 What to clickNow you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow. Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas. Skipped Nodes: See which nodes the contact bypassed during the run. Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow. In-progress Tracking: See when a contact is still actively moving through the workflow. Next stepIf you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take you to the builder and open the Action Sidebar so that you can make your changes.
All 4 steps in this procedure
  1. Now you can Highlight the path that the contact has taken in the builder.
  2. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History.
  3. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow.
  4. Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas. Skipped Nodes: See which nodes the contact bypassed during the run. Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow. In-progress Tracking: See when a contact is still actively moving through the workflow.
Highlight Contact Path (image 12 of 23) What this shows Now you can Highlight the path that the contact has taken in the builder. What this shows Illustrates the "Highlight Contact Path" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Highlight Contact Path" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Now you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow…. Immediately after, the guide continues: If you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take…. Image 12 of 23 What to clickNow you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow. Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas. Skipped Nodes: See which nodes the contact bypassed during the run. Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow. In-progress Tracking: See when a contact is still actively moving through the workflow. Next stepIf you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take you to the builder and open the Action Sidebar so that you can make your changes.
All 4 steps in this procedure
  1. Now you can Highlight the path that the contact has taken in the builder.
  2. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History.
  3. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow.
  4. Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas. Skipped Nodes: See which nodes the contact bypassed during the run. Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow. In-progress Tracking: See when a contact is still actively moving through the workflow.
Highlight Contact Path (image 13 of 23) What this shows Now you can Highlight the path that the contact has taken in the builder. What this shows Illustrates the "Highlight Contact Path" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Highlight Contact Path" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Now you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow…. Immediately after, the guide continues: If you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take…. Image 13 of 23 What to clickNow you can Highlight the path that the contact has taken in the builder. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow. Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas. Skipped Nodes: See which nodes the contact bypassed during the run. Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow. In-progress Tracking: See when a contact is still actively moving through the workflow. Next stepIf you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take you to the builder and open the Action Sidebar so that you can make your changes.
All 4 steps in this procedure
  1. Now you can Highlight the path that the contact has taken in the builder.
  2. Click on the "Highlight Contact Path" icon in the Enrollment History tab or in Execution History.
  3. On clicking the icon, the builder will open and the path will be highlighted that the contact has taken in the workflow.
  4. Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas. Skipped Nodes: See which nodes the contact bypassed during the run. Entry and Exit Status: Visual indicators show when the contact entered and exited the workflow. In-progress Tracking: See when a contact is still actively moving through the workflow.

Go To Action Button

  • If you are in the Execution history and on checking the details you decide you have to make changes any of the action.
  • Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take you to the builder and open the Action Sidebar so that you can make your changes.


Go To Action Button (image 14 of 23) What this shows If you are in the Execution history and on checking the details you decide you have to make changes any of the action. What this shows Illustrates the "Go To Action Button" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Go To Action Button" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: If you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take you to the builder and open the Action Sidebar so that you can…. Immediately after, the guide continues: To optimize space usage, we have changed the date format. Now, dates will appear in the MMM-DD format (e.g., Oct-21). The time will only be shown when the user hovers over the date, keeping the view clean while still providing the…. Image 14 of 23 Where to goIf you are in the Execution history and on checking the details you decide you have to make changes any of the action. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take you to the builder and open the Action Sidebar so that you can make your changes. Next stepTo optimize space usage, we have changed the date format. Now, dates will appear in the MMM-DD format (e.g., Oct-21). The time will only be shown when the user hovers over the date, keeping the view clean while still providing the necessary details when needed.
All 2 steps in this procedure
  1. If you are in the Execution history and on checking the details you decide you have to make changes any of the action.
  2. Now you can directly open the action in the Builder. Just click on the Go To Action button and it will directly take you to the builder and open the Action Sidebar so that you can make your changes.

Date and Time Enhancements

Date Format Update

  • To optimize space usage, we have changed the date format. Now, dates will appear in the MMM-DD format (e.g., Oct-21).
  • The time will only be shown when the user hovers over the date, keeping the view clean while still providing the necessary details when needed.
Date Format Update (image 15 of 23) What this shows To optimize space usage, we have changed the date format. What this shows Illustrates the "Date Format Update" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Date Format Update" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: To optimize space usage, we have changed the date format. Now, dates will appear in the MMM-DD format (e.g., Oct-21). The time will only be shown when the user hovers over the date, keeping the view clean while still providing the necessary details when needed. Immediately after, the guide continues: The " Executed On " field in the execution logs now includes the timezone in which the action was performed, making it easier to understand when actions were executed in different time zones. Image 15 of 23 What this coversTo optimize space usage, we have changed the date format. Now, dates will appear in the MMM-DD format (e.g., Oct-21). The time will only be shown when the user hovers over the date, keeping the view clean while still providing the necessary details when needed. Next stepThe " Executed On " field in the execution logs now includes the timezone in which the action was performed, making it easier to understand when actions were executed in different time zones.
All 2 steps in this procedure
  1. To optimize space usage, we have changed the date format. Now, dates will appear in the MMM-DD format (e.g., Oct-21).
  2. The time will only be shown when the user hovers over the date, keeping the view clean while still providing the necessary details when needed.

Timezone Additions

The "Executed On" field in the execution logs now includes the timezone in which the action was performed, making it easier to understand when actions were executed in different time zones.

Timezone Additions (image 16 of 23) What this shows The " Executed On " field in the execution logs now includes the timezone in which the action was performed, making it easier to… What this shows Illustrates the "Timezone Additions" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Timezone Additions" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: The " Executed On " field in the execution logs now includes the timezone in which the action was performed, making it easier to understand when actions were executed in different time zones. Immediately after, the guide continues: Users now have more control over the date range when viewing enrollment history and execution logs. In addition to pre-set options (Today, Yesterday, etc.), users can select a custom start and end date with time, up to a maximum range of…. Image 16 of 23 What this coversThe " Executed On " field in the execution logs now includes the timezone in which the action was performed, making it easier to understand when actions were executed in different time zones.
Buttons and menus referenced Executed On
Next stepUsers now have more control over the date range when viewing enrollment history and execution logs. In addition to pre-set options (Today, Yesterday, etc.), users can select a custom start and end date with time, up to a maximum range of 30 days.

Custom Date Range Option

  • Users now have more control over the date range when viewing enrollment history and execution logs.
  • In addition to pre-set options (Today, Yesterday, etc.), users can select a custom start and end date with time, up to a maximum range of 30 days.

Custom Date Range Option (image 17 of 23) What this shows Users now have more control over the date range when viewing enrollment history and execution logs. What this shows Illustrates the "Custom Date Range Option" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Custom Date Range Option" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: Users now have more control over the date range when viewing enrollment history and execution logs. In addition to pre-set options (Today, Yesterday, etc.), users can select a custom start and end date with time, up to a maximum range of 30 days. Immediately after, the guide continues: We have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of…. Image 17 of 23 What to chooseUsers now have more control over the date range when viewing enrollment history and execution logs. In addition to pre-set options (Today, Yesterday, etc.), users can select a custom start and end date with time, up to a maximum range of 30 days. Next stepWe have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available. In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow. We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked.

Changes in Contact History

  • We have made significant changes in the "Contact History" section.
  • Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs.
  • On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available.
  • In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow.
  • We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs.
  • Breadcrumbs are clickable and takes you back to the logs when clicked.


Changes in Contact History (image 18 of 23) What this shows We have made significant changes in the "Contact History" section. What this shows Illustrates the "Changes in Contact History" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Changes in Contact History" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: We have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available…. Immediately after, the guide continues: "Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a…. Image 18 of 23 What this coversWe have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available. In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow. We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked. Next step"Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked.
All 6 steps in this procedure
  1. We have made significant changes in the "Contact History" section.
  2. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs.
  3. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available.
  4. In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow.
  5. We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs.
  6. Breadcrumbs are clickable and takes you back to the logs when clicked.


Changes in Contact History (image 19 of 23) What this shows We have made significant changes in the "Contact History" section. What this shows Illustrates the "Changes in Contact History" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Changes in Contact History" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: We have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available…. Immediately after, the guide continues: "Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a…. Image 19 of 23 What this coversWe have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available. In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow. We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked. Next step"Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked.
All 6 steps in this procedure
  1. We have made significant changes in the "Contact History" section.
  2. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs.
  3. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available.
  4. In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow.
  5. We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs.
  6. Breadcrumbs are clickable and takes you back to the logs when clicked.


Changes in Contact History (image 20 of 23) What this shows We have made significant changes in the "Contact History" section. What this shows Illustrates the "Changes in Contact History" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Changes in Contact History" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: We have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available…. Immediately after, the guide continues: "Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a…. Image 20 of 23 What this coversWe have made significant changes in the "Contact History" section. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available. In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow. We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked. Next step"Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked.
All 6 steps in this procedure
  1. We have made significant changes in the "Contact History" section.
  2. Users can go to the Contact History. by clicking the "View Contact History" icon in the Execution Logs.
  3. On clicking the icon it will take you to the contact history of that contact. On the top the contact details will be available.
  4. In the logs all the action executions of the contact will be visible for all the enrollments the contacts have had for this workflow.
  5. We have improved the breadcrumbs for easier navigation through Contact History and Execution Logs.
  6. Breadcrumbs are clickable and takes you back to the logs when clicked.

Changes in Execution History

  • "Execution History" has also went through a revamp.
  • On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open.
  • There will be a separate tab on the top for the contact details.
  • We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs.
  • Breadcrumbs are clickable and takes you back to the logs when clicked.


Changes in Execution History (image 21 of 23) What this shows "Execution History" has also went through a revamp. What this shows Illustrates the "Changes in Execution History" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Changes in Execution History" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: "Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have…. Immediately after, the guide continues: Introduction to Workflows and Automations Workflow Builder Walkthrough Getting Started with Workflows Workflow Settings - Overview. Image 21 of 23 What this covers"Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked. Next stepIntroduction to Workflows and Automations Workflow Builder Walkthrough Getting Started with Workflows Workflow Settings - Overview
All 5 steps in this procedure
  1. "Execution History" has also went through a revamp.
  2. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open.
  3. There will be a separate tab on the top for the contact details.
  4. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs.
  5. Breadcrumbs are clickable and takes you back to the logs when clicked.
Changes in Execution History (image 22 of 23) What this shows "Execution History" has also went through a revamp. What this shows Illustrates the "Changes in Execution History" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Changes in Execution History" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: "Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have…. Immediately after, the guide continues: Introduction to Workflows and Automations Workflow Builder Walkthrough Getting Started with Workflows Workflow Settings - Overview. Image 22 of 23 What this covers"Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked. Next stepIntroduction to Workflows and Automations Workflow Builder Walkthrough Getting Started with Workflows Workflow Settings - Overview
All 5 steps in this procedure
  1. "Execution History" has also went through a revamp.
  2. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open.
  3. There will be a separate tab on the top for the contact details.
  4. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs.
  5. Breadcrumbs are clickable and takes you back to the logs when clicked.
Changes in Execution History (image 23 of 23) What this shows "Execution History" has also went through a revamp. What this shows Illustrates the "Changes in Execution History" section of "Workflows- Improved Execution Logs & Enrollment History". This screenshot appears in the "Changes in Execution History" section of "Workflows- Improved Execution Logs & Enrollment History". The text alongside this image reads: "Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have…. Immediately after, the guide continues: Introduction to Workflows and Automations Workflow Builder Walkthrough Getting Started with Workflows Workflow Settings - Overview. Image 23 of 23 What this covers"Execution History" has also went through a revamp. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open. There will be a separate tab on the top for the contact details. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs. Breadcrumbs are clickable and takes you back to the logs when clicked. Next stepIntroduction to Workflows and Automations Workflow Builder Walkthrough Getting Started with Workflows Workflow Settings - Overview
All 5 steps in this procedure
  1. "Execution History" has also went through a revamp.
  2. On clicking the "View Execution History" icon in the Enrollment history or Execution logs. the execution history for that contact for a specific enrollment will open.
  3. There will be a separate tab on the top for the contact details.
  4. We have improved the breadcrumbs for easier navigation through Execution History and Execution Logs.
  5. Breadcrumbs are clickable and takes you back to the logs when clicked.

Frequently asked questions

Where to Find Execution Logs & Enrollment History?
Login to your sub-account. Click on the Automations tab. Click on Workflows . Create a new workflow or open an existing workflow. Click on the Execution Logs option. Quick Navigation: Option A (fastest): Conversations → message details → Workflow → Execution Details (context preloaded). Option B: Workflows → open workflow → Execution Logs → View Details.

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