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WordPress - User Feedback Box for Agencies

Submit insights, suggestions, or frustrations right inside the WP Hosting dashboard using the Agency Feedback Box, so we can improve your hosting faster.

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  1. Key Benefits of WordPress Agency User Feedback Box
  2. How To Use the Agency User Feedback Box
  3. Frequently Asked Questions
  4. Related Articles

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Welcome to the guide on the new native Feedback Box for agency users in the WP Hosting dashboard. This feature enables agency owners to send insights, suggestions, or problems directly, ensuring a streamlined line of communication and a faster improvement cycle for your hosting experience.

TABLE OF CONTENTS

What is Agency User Feedback Box?

The WordPress Agency User Feedback Box is a built‐in tool within the WP Hosting dashboard that allows agency owners to easily submit feedback without leaving WordPress. It’s designed to capture valuable customer sentiment, be it insights, suggestions, or even frustrations—so that our teams can quickly act on your input and continuously enhance the hosting experience.

Key Benefits of WordPress Agency User Feedback Box

This feature streamlines communication by integrating feedback directly into your everyday workflow, helping to improve overall service quality and user satisfaction.

  • Seamless Integration: The feedback box lives inside your WP Hosting dashboard—no extra logins or plug-ins.
  • Effortless Submission: A clean, guided form lets you share ideas or issues in seconds.
  • Instant Routing: Each comment is piped to a dedicated Slack channel for real-time triage.
  • Faster Improvements: Your insights reach the right team immediately, tightening the feedback loop and speeding up fixes and upgrades.

How To Use the Agency User Feedback Box

The usage process is designed with simplicity in mind, ensuring you can start providing feedback almost instantly. Follow these steps to make the most of this new feature:

Note: This feature is visible to Agencies only.
  1. Login to your sub-account.
  2. Click on the Sites tab.
  3. Click on the WordPress tab.
    Step 3 of 6: Click on the WordPress tab What this shows Step 3 of 6: Click on the WordPress tab. What this shows Shows what to click for step 3 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". This screenshot accompanies step 3 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". At this point in the walkthrough you click on the WordPress tab. For context, this section explains: The usage process is designed with simplicity in mind, ensuring you can start providing feedback almost instantly. Follow these steps to make the most of this new feature. The next step is to click on the Feedback Box beside the + Create Site button. Step 3 of 6Image 1 of 3 What to clickClick on the WordPress tab.
    Buttons and menus referenced WordPressAgenciesonlySitesFeedbackBox+ Create SiteideastroublesanyquestionsSend
    Next stepClick on the Feedback Box beside the + Create Site button.
    All 6 steps in this procedure
    1. Login to your sub-account.
    2. Click on the Sites tab.
    3. Click on the WordPress tab. this image
    4. Click on the Feedback Box beside the + Create Site button.
    5. Clearly write your ideas, troubles or any questions you have in the Feedback box.
    6. Click on the Send Message button to submit the feedback.
  4. Click on the Feedback Box beside the + Create Site button.
    Step 4 of 6: Click on the Feedback Box beside the + Create Site button What this shows Step 4 of 6: Click on the Feedback Box beside the + Create Site button. What this shows Shows what to click for step 4 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". This screenshot accompanies step 4 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". At this point in the walkthrough you click on the Feedback Box beside the + Create Site button. The next step is to clearly write your ideas, troubles or any questions you have in the Feedback box. Step 4 of 6Image 2 of 3 What to clickClick on the Feedback Box beside the + Create Site button.
    Buttons and menus referenced FeedbackBox+ Create SiteAgenciesonlySitesWordPressideastroublesanyquestionsSend
    Next stepClearly write your ideas, troubles or any questions you have in the Feedback box.
    All 6 steps in this procedure
    1. Login to your sub-account.
    2. Click on the Sites tab.
    3. Click on the WordPress tab.
    4. Click on the Feedback Box beside the + Create Site button. this image
    5. Clearly write your ideas, troubles or any questions you have in the Feedback box.
    6. Click on the Send Message button to submit the feedback.
  5. Clearly write your ideas, troubles or any questions you have in the Feedback box.
  6. Click on the Send Message button to submit the feedback.
    Step 6 of 6: Click on the Send Message button to submit the feedback What this shows Step 6 of 6: Click on the Send Message button to submit the feedback. What this shows Shows how to confirm for step 6 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". This screenshot accompanies step 6 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". At this point in the walkthrough you click on the Send Message button to submit the feedback. Step 6 of 6Image 3 of 3 How to confirmClick on the Send Message button to submit the feedback.
    Buttons and menus referenced SendMessageAgenciesonlySitesWordPressFeedbackBox+ Create Siteideastroublesany
    All 6 steps in this procedure
    1. Login to your sub-account.
    2. Click on the Sites tab.
    3. Click on the WordPress tab.
    4. Click on the Feedback Box beside the + Create Site button.
    5. Clearly write your ideas, troubles or any questions you have in the Feedback box.
    6. Click on the Send Message button to submit the feedback. this image

Frequently Asked Questions

Q: Where do my feedback submissions go?

All feedback is sent directly to our dedicated Slack channel, ensuring that your insights reach our team without delay.

Q: Can I update my email address in the feedback form?

Yes, you have the option to edit your email before submitting your feedback.

Q: How will I know if my feedback was successfully submitted?

Upon submission, you’ll see a confirmation message saying “Thanks for helping us improve!”

Q: Is the Feedback Box available to all agency users in the WP Hosting dashboard?

Absolutely. Any agency user with access to the WP Hosting dashboard can use this feature to share feedback.

Q: Can I share multiple pieces of feedback over time?

Yes, feel free to submit feedback as often as needed to help us continuously improve the hosting experience. 

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