# WordPress - User Feedback Box for Agencies > Submit insights, suggestions, or frustrations right inside the WP Hosting dashboard using the Agency Feedback Box, so we can improve your hosting faster. - Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-user-feedback-box-for-agencies - Section: Sites / Wordpress - Reading time: 2 min - Images: 3, each explained below --- Welcome to the guide on the new native Feedback Box for agency users in the WP Hosting dashboard. This feature enables agency owners to send insights, suggestions, or problems directly, ensuring a streamlined line of communication and a faster improvement cycle for your hosting experience. --- **TABLE OF CONTENTS** - [What is Agency User Feedback Box?](#what-is-agency-user-feedback-box)[](#key-benefits-of-wordpress-agency-user-feedback-box) - [Key Benefits of WordPress Agency User Feedback Box](#key-benefits-of-wordpress-agency-user-feedback-box)[](#how-to-use-the-agency-user-feedback-box) - [How To Use the Agency User Feedback Box](#how-to-use-the-agency-user-feedback-box)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Agency User Feedback Box****?** The WordPress Agency User Feedback Box is a built‐in tool within the WP Hosting dashboard that allows agency owners to easily submit feedback without leaving WordPress. It’s designed to capture valuable customer sentiment, be it insights, suggestions, or even frustrations—so that our teams can quickly act on your input and continuously enhance the hosting experience. --- ## **Key Benefits of WordPress Agency User Feedback Box** This feature streamlines communication by integrating feedback directly into your everyday workflow, helping to improve overall service quality and user satisfaction. - **Seamless Integration:** The feedback box lives inside your WP Hosting dashboard—no extra logins or plug-ins. - **Effortless Submission:** A clean, guided form lets you share ideas or issues in seconds. - **Instant Routing:** Each comment is piped to a dedicated Slack channel for real-time triage. - **Faster Improvements:** Your insights reach the right team immediately, tightening the feedback loop and speeding up fixes and upgrades. --- ## **How To Use the Agency User Feedback Box** The usage process is designed with simplicity in mind, ensuring you can start providing feedback almost instantly. Follow these steps to make the most of this new feature: **Note:** This feature is visible to **Agencies** **only**. 1. Login to your sub-account. 2. Click on the **Sites** tab. 3. Click on the **WordPress** tab. ![Step 3 of 6: Click on the WordPress tab](https://jumpshare.com/share/4VDxXPdBjQpU3FiKWfnH+/Screen+Shot+2025-08-04+at+7.39.40+PM.png) **Step 3 of 6: Click on the WordPress tab** This screenshot accompanies step 3 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". At this point in the walkthrough you click on the WordPress tab. For context, this section explains: The usage process is designed with simplicity in mind, ensuring you can start providing feedback almost instantly. Follow these steps to make the most of this new feature. The next step is to click on the Feedback Box beside the + Create Site button. - What to click: Click on the WordPress tab. - Controls: WordPress, Agencies, only, Sites, Feedback, Box, + Create Site, ideas, troubles, any, questions, Send - Next: Click on the Feedback Box beside the + Create Site button. Full procedure: 1. Login to your sub-account. 2. Click on the Sites tab. 3. Click on the WordPress tab. <- this image 4. Click on the Feedback Box beside the + Create Site button. 5. Clearly write your ideas, troubles or any questions you have in the Feedback box. 6. Click on the Send Message button to submit the feedback. 4. Click on the **Feedback** **Box** beside the **\+ Create Site** button. ![Step 4 of 6: Click on the Feedback Box beside the + Create Site button](https://jumpshare.com/share/u9H1Fi9NHTWL7DndEjQ8+/Screen+Shot+2025-08-04+at+7.43.43+PM.png) **Step 4 of 6: Click on the Feedback Box beside the + Create Site button** This screenshot accompanies step 4 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". At this point in the walkthrough you click on the Feedback Box beside the + Create Site button. The next step is to clearly write your ideas, troubles or any questions you have in the Feedback box. - What to click: Click on the Feedback Box beside the + Create Site button. - Controls: Feedback, Box, + Create Site, Agencies, only, Sites, WordPress, ideas, troubles, any, questions, Send - Next: Clearly write your ideas, troubles or any questions you have in the Feedback box. Full procedure: 1. Login to your sub-account. 2. Click on the Sites tab. 3. Click on the WordPress tab. 4. Click on the Feedback Box beside the + Create Site button. <- this image 5. Clearly write your ideas, troubles or any questions you have in the Feedback box. 6. Click on the Send Message button to submit the feedback. 5. Clearly write your **ideas**, **troubles** or **any** **questions** you have in the **Feedback** box. 6. Click on the **Send** **Message** button to submit the feedback. ![Step 6 of 6: Click on the Send Message button to submit the feedback](https://jumpshare.com/share/WyETM7aDh3H4hnbROSXS+/Screen+Shot+2025-08-04+at+7.51.25+PM.png) **Step 6 of 6: Click on the Send Message button to submit the feedback** This screenshot accompanies step 6 of 6 in the "How To Use the Agency User Feedback Box" section of "WordPress - User Feedback Box for Agencies". At this point in the walkthrough you click on the Send Message button to submit the feedback. - How to confirm: Click on the Send Message button to submit the feedback. - Controls: Send, Message, Agencies, only, Sites, WordPress, Feedback, Box, + Create Site, ideas, troubles, any Full procedure: 1. Login to your sub-account. 2. Click on the Sites tab. 3. Click on the WordPress tab. 4. Click on the Feedback Box beside the + Create Site button. 5. Clearly write your ideas, troubles or any questions you have in the Feedback box. 6. Click on the Send Message button to submit the feedback. <- this image --- ## **Frequently Asked Questions** **Q: Where do my feedback submissions go?** All feedback is sent directly to our dedicated Slack channel, ensuring that your insights reach our team without delay. **Q: Can I update my email address in the feedback form?** Yes, you have the option to edit your email before submitting your feedback. **Q: How will I know if my feedback was successfully submitted?** Upon submission, you’ll see a confirmation message saying “Thanks for helping us improve!” **Q: Is the Feedback Box available to all agency users in the WP Hosting dashboard?** Absolutely. Any agency user with access to the WP Hosting dashboard can use this feature to share feedback. **Q: Can I share multiple pieces of feedback over time?** Yes, feel free to submit feedback as often as needed to help us continuously improve the hosting experience.  --- ## **Related Articles** - Getting Started - Migrate a Wordpress Site - [How to resell WordPress to your clients](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-resell-wordpress-to-your-clients) - [Getting Started with WordPress | Client side setup guide](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-setup-wordpress-for-clients) - [WordPress Hosting: Specs, Market Comparison, and New Pricing Plans](https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-hosting-specs-market-comparison-and-new-pricing-plans) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com