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WordPress - Uptime Monitor

Monitor WordPress uptime, response times, and incidents in GHL Customer Care. Learn how to enable the Uptime Monitor and read events for faster troubleshooting.

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On this page
  1. Key Benefits of the Uptime Monitor
  2. Status & Health Cards
  3. Response Time Analytics
  4. Recent Events
  5. How To Use the WordPress Uptime Monitor
  6. Frequently Asked Questions
  7. Related Articles

The WordPress Uptime Monitor in GHL Customer Care gives users real‑time visibility into site availability, response time trends, and incident history, directly from the WordPress hosting dashboard. This guide explains what the feature does, how to enable it, and how to read the data for faster troubleshooting. 

TABLE OF CONTENTS

What is the WordPress Uptime Monitor?

The WordPress Uptime Monitor performs periodic checks on each hosted WordPress site to confirm availability and capture response time. It also records incidents (downtime and restoration) with timestamps and context so your team can quickly investigate, resolve, and report on reliability without leaving GHL Customer Care.

  • Continuously checks site availability and performance for hosted WordPress sites.

  • Surfaces a modern dashboard with status/health cards, response time analytics, and a Recent Events feed.

  • Centralizes monitoring in the same place you manage hosting, backups, and WordPress tools.

Key Benefits of the Uptime Monitor

  • Faster Incident Response: Catch disruptions quickly using chronological event tracking and status indicators.

  • Client Transparency: Share uptime history and performance insights to build trust and document reliability.

  • Root‑cause Focus: Review event reasons (e.g., forbidden access, server restrictions) to prioritize fixes effectively.

  • Single Dashboard: Monitor uptime, performance, and recoveries in the same GHL Customer Care hosting UI.

  • Performance Awareness: Compare minimum, average, and peak response times over recent periods for context.

Status & Health Cards

Status cards summarize the big picture—ideal for quick checks and daily standups—so you can decide whether deeper investigation is needed.

  • Operational Status: Indicates if the site is currently reachable.

  • Average Uptime: Summarizes availability over the selected range.

  • Last Health Check: Confirms the monitor is actively checking and when it last ran.

    Step 3 of 3: Last Health Check: Confirms the monitor is actively checking and when… What this shows Step 3 of 3: Last Health Check: Confirms the monitor is actively checking and when it last ran. What this shows Shows what this covers for step 3 of 3 in the "Status & Health Cards" section of "WordPress - Uptime Monitor". This screenshot accompanies step 3 of 3 in the "Status & Health Cards" section of "WordPress - Uptime Monitor". At this point in the walkthrough you last Health Check: Confirms the monitor is actively checking and when it last ran. Step 3 of 3Image 1 of 7 What this coversLast Health Check: Confirms the monitor is actively checking and when it last ran.
    All 3 steps in this procedure
    1. Operational Status: Indicates if the site is currently reachable.
    2. Average Uptime: Summarizes availability over the selected range.
    3. Last Health Check: Confirms the monitor is actively checking and when it last ran. this image

Response Time Analytics

Response time trends reveal early signs of trouble—such as slow origins, regional latency, or resource bottlenecks—before full downtime occurs.

  • Track minimum, average, and maximum response times over the last 24 hours; switch to longer ranges if available to benchmark performance.

  • Use spikes to investigate: plugin updates, theme changes, traffic surges, or server resource constraints.

  • Pair with hosting region guidance to reduce network latency for your audience.

    Step 3 of 3: Pair with hosting region guidance to reduce network latency for your… What this shows Step 3 of 3: Pair with hosting region guidance to reduce network latency for your audience. What this shows Shows what this covers for step 3 of 3 in the "Response Time Analytics" section of "WordPress - Uptime Monitor". This screenshot accompanies step 3 of 3 in the "Response Time Analytics" section of "WordPress - Uptime Monitor". At this point in the walkthrough you pair with hosting region guidance to reduce network latency for your audience. Step 3 of 3Image 2 of 7 What this coversPair with hosting region guidance to reduce network latency for your audience.
    Buttons and menus referenced minimum, average, and maximum
    All 3 steps in this procedure
    1. Track minimum, average, and maximum response times over the last 24 hours; switch to longer ranges if available to benchmark performance.
    2. Use spikes to investigate: plugin updates, theme changes, traffic surges, or server resource constraints.
    3. Pair with hosting region guidance to reduce network latency for your audience. this image

Recent Events

The events feed provides a chronological audit of downtime and recovery, including timestamps and contextual reasons so teams can triage faster.

  • View real‑time entries for downtime and automatic recovery, with recorded timestamps and causes (e.g., forbidden access or server restrictions).

  • Use events to validate when an issue started, when it recovered, and what likely triggered it.

  • Helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports.

    Step 3 of 3: Helpful during handoffs and client updates—copy the timestamps and… What this shows Step 3 of 3: Helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports. What this shows Shows what to copy for step 3 of 3 in the "Recent Events" section of "WordPress - Uptime Monitor". This screenshot accompanies step 3 of 3 in the "Recent Events" section of "WordPress - Uptime Monitor". At this point in the walkthrough you helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports. Step 3 of 3Image 3 of 7 What to copyHelpful during handoffs and client updates—copy the timestamps and notes into tickets and reports.
    Buttons and menus referenced downtimeautomatic recoverytimestampscauses
    All 3 steps in this procedure
    1. View real‑time entries for downtime and automatic recovery, with recorded timestamps and causes (e.g., forbidden access or server restrictions).
    2. Use events to validate when an issue started, when it recovered, and what likely triggered it.
    3. Helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports. this image

How To Use the WordPress Uptime Monitor

Use these simple steps to navigate and use the feature:

  1. Go to Sites → WordPress.

    Step 1 of 4: Go to Sites → WordPress What this shows Step 1 of 4: Go to Sites → WordPress. What this shows Shows where to go for step 1 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". This screenshot accompanies step 1 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you go to Sites → WordPress. For context, this section explains: Go to Sites → WordPress. Click Manage Website for the site you want to monitor. Open Analytics → Visitors Report. Locate the Uptime Monitor toggle and switch it On to start monitoring. The next step is to click Manage Website for the site you want to monitor. Step 1 of 4Image 4 of 7 Where to goGo to Sites → WordPress.
    Buttons and menus referenced Sites → WordPressManage WebsiteAnalytics → Visitors ReportUptime MonitorOn
    Next stepClick Manage Website for the site you want to monitor.
    All 4 steps in this procedure
    1. Go to Sites → WordPress. this image
    2. Click Manage Website for the site you want to monitor.
    3. Open Analytics → Visitors Report.
    4. Locate the Uptime Monitor toggle and switch it On to start monitoring.

  2. Click Manage Website for the site you want to monitor.

    Step 2 of 4: Click Manage Website for the site you want to monitor What this shows Step 2 of 4: Click Manage Website for the site you want to monitor. What this shows Shows what to click for step 2 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". This screenshot accompanies step 2 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you click Manage Website for the site you want to monitor. The next step is to open Analytics → Visitors Report. Step 2 of 4Image 5 of 7 What to clickClick Manage Website for the site you want to monitor.
    Buttons and menus referenced Manage WebsiteSites → WordPressAnalytics → Visitors ReportUptime MonitorOn
    Next stepOpen Analytics → Visitors Report.
    All 4 steps in this procedure
    1. Go to Sites → WordPress.
    2. Click Manage Website for the site you want to monitor. this image
    3. Open Analytics → Visitors Report.
    4. Locate the Uptime Monitor toggle and switch it On to start monitoring.

  3. Open Analytics → Visitors Report.

    Step 3 of 4: Open Analytics → Visitors Report What this shows Step 3 of 4: Open Analytics → Visitors Report. What this shows Shows where to go for step 3 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". This screenshot accompanies step 3 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you open Analytics → Visitors Report. For context, this section explains: Go to Sites → WordPress. Click Manage Website for the site you want to monitor. Open Analytics → Visitors Report. Locate the Uptime Monitor toggle and switch it On to start monitoring. The next step is to locate the Uptime Monitor toggle and switch it On to start monitoring. Step 3 of 4Image 6 of 7 Where to goOpen Analytics → Visitors Report.
    Buttons and menus referenced Analytics → Visitors ReportSites → WordPressManage WebsiteUptime MonitorOn
    Next stepLocate the Uptime Monitor toggle and switch it On to start monitoring.
    All 4 steps in this procedure
    1. Go to Sites → WordPress.
    2. Click Manage Website for the site you want to monitor.
    3. Open Analytics → Visitors Report. this image
    4. Locate the Uptime Monitor toggle and switch it On to start monitoring.

  4. Locate the Uptime Monitor toggle and switch it On to start monitoring.

    Step 4 of 4: Locate the Uptime Monitor toggle and switch it On to start monitoring What this shows Step 4 of 4: Locate the Uptime Monitor toggle and switch it On to start monitoring. What this shows Shows what to choose for step 4 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". This animation accompanies step 4 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you locate the Uptime Monitor toggle and switch it On to start monitoring. Step 4 of 4Image 7 of 7 What to chooseLocate the Uptime Monitor toggle and switch it On to start monitoring.
    Buttons and menus referenced Uptime MonitorOnSites → WordPressManage WebsiteAnalytics → Visitors Report
    All 4 steps in this procedure
    1. Go to Sites → WordPress.
    2. Click Manage Website for the site you want to monitor.
    3. Open Analytics → Visitors Report.
    4. Locate the Uptime Monitor toggle and switch it On to start monitoring. this image

Frequently Asked Questions

Q: Does the Uptime Monitor send alerts (email/SMS/in‑app)?
No, the initial release focuses on in‑app visibility.

Q: Which URL is checked? Can I change it?
The monitor checks your site’s primary endpoint as configured in hosting. 

Q: What time zone do timestamps use?
Timestamps follow your account/app context. Verify your sub‑account time zone before comparing with external tools.

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