# WordPress - Uptime Monitor > Monitor WordPress uptime, response times, and incidents in GHL Customer Care. Learn how to enable the Uptime Monitor and read events for faster troubleshooting. - Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-uptime-monitor - Section: Sites / Wordpress - Reading time: 3 min - Images: 7, each explained below --- The WordPress Uptime Monitor in GHL Customer Care gives users real‑time visibility into site availability, response time trends, and incident history, directly from the WordPress hosting dashboard. This guide explains what the feature does, how to enable it, and how to read the data for faster troubleshooting.  --- **TABLE OF CONTENTS** - [What is the WordPress Uptime Monitor?](#what-is-the-wordpress-uptime-monitor)[](#key-benefits-of-the-uptime-monitor) - [Key Benefits of the Uptime Monitor](#key-benefits-of-the-uptime-monitor)[](#status-and-health-cards) - [Status & Health Cards](#status-and-health-cards)[](#response-time-analytics) - [Response Time Analytics](#response-time-analytics)[](#recent-events) - [Recent Events (Incident Feed)](#recent-events)[](#how-to-use-the-wordpress-uptime-monitor) - [How To Use the WordPress Uptime Monitor](#how-to-use-the-wordpress-uptime-monitor)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is the WordPress Uptime Monitor?** The WordPress Uptime Monitor performs periodic checks on each hosted WordPress site to confirm availability and capture response time. It also records incidents (downtime and restoration) with timestamps and context so your team can quickly investigate, resolve, and report on reliability without leaving GHL Customer Care. - Continuously checks site availability and performance for hosted WordPress sites. - Surfaces a modern dashboard with status/health cards, response time analytics, and a Recent Events feed. - Centralizes monitoring in the same place you manage hosting, backups, and WordPress tools. --- ## **Key Benefits of the Uptime Monitor** - **Faster Incident Response:** Catch disruptions quickly using chronological event tracking and status indicators. - **Client Transparency:** Share uptime history and performance insights to build trust and document reliability. - **Root‑cause Focus:** Review event reasons (e.g., forbidden access, server restrictions) to prioritize fixes effectively. - **Single Dashboard:** Monitor uptime, performance, and recoveries in the same GHL Customer Care hosting UI. - **Performance Awareness:** Compare minimum, average, and peak response times over recent periods for context. --- ## **Status & Health Cards** Status cards summarize the big picture—ideal for quick checks and daily standups—so you can decide whether deeper investigation is needed. - **Operational Status:** Indicates if the site is currently reachable. - **Average Uptime:** Summarizes availability over the selected range. - **Last Health Check:** Confirms the monitor is actively checking and when it last ran. ![Step 3 of 3: Last Health Check: Confirms the monitor is actively checking and when…](https://jumpshare.com/share/xxgxgQfGsptHbtldJYKs+/Image-1.jpg) **Step 3 of 3: Last Health Check: Confirms the monitor is actively checking and when…** This screenshot accompanies step 3 of 3 in the "Status & Health Cards" section of "WordPress - Uptime Monitor". At this point in the walkthrough you last Health Check: Confirms the monitor is actively checking and when it last ran. - What this covers: Last Health Check: Confirms the monitor is actively checking and when it last ran. Full procedure: 1. Operational Status: Indicates if the site is currently reachable. 2. Average Uptime: Summarizes availability over the selected range. 3. Last Health Check: Confirms the monitor is actively checking and when it last ran. <- this image --- ## **Response Time Analytics** Response time trends reveal early signs of trouble—such as slow origins, regional latency, or resource bottlenecks—before full downtime occurs. - Track **minimum, average, and maximum** response times over the last 24 hours; switch to longer ranges if available to benchmark performance. - Use spikes to investigate: plugin updates, theme changes, traffic surges, or server resource constraints. - Pair with hosting region guidance to reduce network latency for your audience. ![Step 3 of 3: Pair with hosting region guidance to reduce network latency for your…](https://jumpshare.com/share/a9GKL9Uc6RZeaG2J7Nn4+/image-2.jpg) **Step 3 of 3: Pair with hosting region guidance to reduce network latency for your…** This screenshot accompanies step 3 of 3 in the "Response Time Analytics" section of "WordPress - Uptime Monitor". At this point in the walkthrough you pair with hosting region guidance to reduce network latency for your audience. - What this covers: Pair with hosting region guidance to reduce network latency for your audience. - Controls: minimum, average, and maximum Full procedure: 1. Track minimum, average, and maximum response times over the last 24 hours; switch to longer ranges if available to benchmark performance. 2. Use spikes to investigate: plugin updates, theme changes, traffic surges, or server resource constraints. 3. Pair with hosting region guidance to reduce network latency for your audience. <- this image --- ## **Recent Events** The events feed provides a chronological audit of downtime and recovery, including timestamps and contextual reasons so teams can triage faster. - View real‑time entries for **downtime** and **automatic recovery**, with recorded **timestamps** and **causes** (e.g., forbidden access or server restrictions). - Use events to validate when an issue started, when it recovered, and what likely triggered it. - Helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports. ![Step 3 of 3: Helpful during handoffs and client updates—copy the timestamps and…](https://jumpshare.com/share/ERZ6DVn3OfBirjIG4TLS+/image-3.jpg) **Step 3 of 3: Helpful during handoffs and client updates—copy the timestamps and…** This screenshot accompanies step 3 of 3 in the "Recent Events" section of "WordPress - Uptime Monitor". At this point in the walkthrough you helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports. - What to copy: Helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports. - Controls: downtime, automatic recovery, timestamps, causes Full procedure: 1. View real‑time entries for downtime and automatic recovery, with recorded timestamps and causes (e.g., forbidden access or server restrictions). 2. Use events to validate when an issue started, when it recovered, and what likely triggered it. 3. Helpful during handoffs and client updates—copy the timestamps and notes into tickets and reports. <- this image --- ## **How To Use the WordPress Uptime Monitor** Use these simple steps to navigate and use the feature: 1. Go to **Sites → WordPress**. ![Step 1 of 4: Go to Sites → WordPress](https://jumpshare.com/share/U6fCpCjcEj00CEMGMxRp+/Screen+Shot+2025-11-11+at+7.07.25+PM.png) **Step 1 of 4: Go to Sites → WordPress** This screenshot accompanies step 1 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you go to Sites → WordPress. For context, this section explains: Go to Sites → WordPress. Click Manage Website for the site you want to monitor. Open Analytics → Visitors Report. Locate the Uptime Monitor toggle and switch it On to start monitoring. The next step is to click Manage Website for the site you want to monitor. - Where to go: Go to Sites → WordPress. - Controls: Sites → WordPress, Manage Website, Analytics → Visitors Report, Uptime Monitor, On - Next: Click Manage Website for the site you want to monitor. Full procedure: 1. Go to Sites → WordPress. <- this image 2. Click Manage Website for the site you want to monitor. 3. Open Analytics → Visitors Report. 4. Locate the Uptime Monitor toggle and switch it On to start monitoring. 2. Click **Manage Website** for the site you want to monitor. ![Step 2 of 4: Click Manage Website for the site you want to monitor](https://jumpshare.com/share/jB3ioQgJekLaaMnDKfWQ+/Screen+Shot+2025-11-11+at+7.11.31+PM.png) **Step 2 of 4: Click Manage Website for the site you want to monitor** This screenshot accompanies step 2 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you click Manage Website for the site you want to monitor. The next step is to open Analytics → Visitors Report. - What to click: Click Manage Website for the site you want to monitor. - Controls: Manage Website, Sites → WordPress, Analytics → Visitors Report, Uptime Monitor, On - Next: Open Analytics → Visitors Report. Full procedure: 1. Go to Sites → WordPress. 2. Click Manage Website for the site you want to monitor. <- this image 3. Open Analytics → Visitors Report. 4. Locate the Uptime Monitor toggle and switch it On to start monitoring. 3. Open **Analytics → Visitors Report**. ![Step 3 of 4: Open Analytics → Visitors Report](https://jumpshare.com/share/T8VS4coIPAHy0BsZmhOg+/Screen+Shot+2025-11-11+at+7.17.38+PM.png) **Step 3 of 4: Open Analytics → Visitors Report** This screenshot accompanies step 3 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you open Analytics → Visitors Report. For context, this section explains: Go to Sites → WordPress. Click Manage Website for the site you want to monitor. Open Analytics → Visitors Report. Locate the Uptime Monitor toggle and switch it On to start monitoring. The next step is to locate the Uptime Monitor toggle and switch it On to start monitoring. - Where to go: Open Analytics → Visitors Report. - Controls: Analytics → Visitors Report, Sites → WordPress, Manage Website, Uptime Monitor, On - Next: Locate the Uptime Monitor toggle and switch it On to start monitoring. Full procedure: 1. Go to Sites → WordPress. 2. Click Manage Website for the site you want to monitor. 3. Open Analytics → Visitors Report. <- this image 4. Locate the Uptime Monitor toggle and switch it On to start monitoring. 4. Locate the **Uptime Monitor** toggle and switch it **On** to start monitoring. ![Step 4 of 4: Locate the Uptime Monitor toggle and switch it On to start monitoring](https://jumpshare.com/share/6q8j4MXzlxiJyBhNOcNI+/GIF+Recording+2025-11-11+at+7.19.58+PM.gif) **Step 4 of 4: Locate the Uptime Monitor toggle and switch it On to start monitoring** This animation accompanies step 4 of 4 in the "How To Use the WordPress Uptime Monitor" section of "WordPress - Uptime Monitor". At this point in the walkthrough you locate the Uptime Monitor toggle and switch it On to start monitoring. - What to choose: Locate the Uptime Monitor toggle and switch it On to start monitoring. - Controls: Uptime Monitor, On, Sites → WordPress, Manage Website, Analytics → Visitors Report Full procedure: 1. Go to Sites → WordPress. 2. Click Manage Website for the site you want to monitor. 3. Open Analytics → Visitors Report. 4. Locate the Uptime Monitor toggle and switch it On to start monitoring. <- this image --- ## **Frequently Asked Questions** **Q: Does the Uptime Monitor send alerts (email/SMS/in‑app)?** No, the initial release focuses on in‑app visibility. **Q: Which URL is checked? Can I change it?** The monitor checks your site’s primary endpoint as configured in hosting.  **Q: What time zone do timestamps use?** Timestamps follow your account/app context. Verify your sub‑account time zone before comparing with external tools. --- ## **Related Articles** - [WordPress — Website Performance Report](https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-website-performance-report) - [WordPress - SEO Reports](https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-seo-reports) - [How to Get Customer Support for WordPress Issues](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-get-customer-support-for-wordpress-issues) - [WordPress - User Feedback Box for Agencies](https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-user-feedback-box-for-agencies) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com