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Understanding the Migration View: What You See vs. What Sub-Accounts See

As an agency owner, you're seeing the full suite of migration options inside the WordPress Hosting dashboard. This includes access to our premium…

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  1. What You See (Agency View)
  2. Migration guide for Agencies: https://docs.ghlcustomercare.com/en/support/solutions/articles/155000005010-wordpress-hosting-step-by-step-migration-guideContact Support for Agencies: https://docs.ghlcustomercare.com/support/home
  3. What Your Sub-Accounts See
  4. Migration Guide for Subaccounts: https://help.leadconnectorhq.com/en/support/solutions/articles/155000005159-wordpress-hosting-step-by-step-migration-guide
  5. Why the Difference?
  6. Need to Guide a Sub-Account?
  7. Still Have Questions?

As an agency owner, you're seeing the full suite of migration options inside the WordPress Hosting dashboard. This includes access to our premium White-Glove Migration Assistance — a service exclusively available to agencies.

What You See (Agency View)

You’ll see all three migration options:

  1. Effortless Migration with our Plugin
    One-click, fast migration via the LeadConnector Plugin.

  2. Manual Migration Made Simple
    Use the All-in-One Migration plugin to upload your .wpress file.

  3. White-Glove Migration Assistance (Agency-only)
    Submit a form to have our WordPress specialists handle the migration for you.

✅ These options are visible only to you, not to your clients or their sub-accounts.

What You See (Agency View) (image 1 of 2) What this shows ✅ These options are visible only to you, not to your clients or their sub-accounts. What this shows Illustrates the "What You See (Agency View)" section of "Understanding the Migration View: What You See vs. What Sub-Accounts See". This screenshot appears in the "What You See (Agency View)" section of "Understanding the Migration View: What You See vs. What Sub-Accounts See". The text alongside this image reads: ✅ These options are visible only to you, not to your clients or their sub-accounts. Immediately after, the guide continues: Your sub-accounts will only see the two standard migration options. Image 1 of 2 What this covers✅ These options are visible only to you, not to your clients or their sub-accounts. Next stepYour sub-accounts will only see the two standard migration options:

Migration guide for Agencies: https://docs.ghlcustomercare.com/en/support/solutions/articles/155000005010-wordpress-hosting-step-by-step-migration-guide
Contact Support for Agencies: https://docs.ghlcustomercare.com/support/home

What Your Sub-Accounts See

Your sub-accounts will only see the two standard migration options:

  1. Effortless Migration with our Plugin

  2. Manual Migration Made Simple

They will not see the White-Glove Migration Assistance option.
They also do not see any labels or indicators revealing that there are features they are missing.

This ensures your white-label experience remains intact, and your clients won't know about the behind-the-scenes support available to you as an agency.

What Your Sub-Accounts See (image 2 of 2) What this shows This ensures your white-label experience remains intact, and your clients won't know about the behind-the-scenes support available to you as an agency. What this shows Illustrates the "What Your Sub-Accounts See" section of "Understanding the Migration View: What You See vs. What Sub-Accounts See". This screenshot appears in the "What Your Sub-Accounts See" section of "Understanding the Migration View: What You See vs. What Sub-Accounts See". The text alongside this image reads: This ensures your white-label experience remains intact, and your clients won't know about the behind-the-scenes support available to you as an agency. Immediately after, the guide continues: The White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering. Image 2 of 2 What this coversThis ensures your white-label experience remains intact, and your clients won't know about the behind-the-scenes support available to you as an agency. Next stepThe White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering.

Migration Guide for Subaccounts: https://help.leadconnectorhq.com/en/support/solutions/articles/155000005159-wordpress-hosting-step-by-step-migration-guide

Why the Difference?

The White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering.

Need to Guide a Sub-Account?

If you’re guiding a client through migration:

  • You can recommend the plugin-based migration for simplicity.

  • Or handle the entire migration yourself using the White-Glove option on their behalf.


Still Have Questions?

Contact our support team or check out:

Frequently asked questions

Why the Difference?
The White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering.
Need to Guide a Sub-Account?
If you’re guiding a client through migration: You can recommend the plugin-based migration for simplicity. Or handle the entire migration yourself using the White-Glove option on their behalf.
Still Have Questions?
Contact our support team or check out: Step-by-Step Migration Guide For Agencies Step-by-Step Migration Guide For Locations Contact Support

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