# Understanding the Migration View: What You See vs. What Sub-Accounts See

> As an agency owner, you're seeing the full suite of migration options inside the WordPress Hosting dashboard. This includes access to our premium…

- Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/understanding-the-migration-view-what-you-see-vs-what-sub-accounts-see
- Section: Sites / Wordpress
- Reading time: 1 min
- Images: 2, each explained below

---
As an agency owner, you're seeing the **full suite of migration options** inside the WordPress Hosting dashboard. This includes access to our premium **White-Glove Migration Assistance** — a service exclusively available to agencies.

### What You See (Agency View)

You’ll see all three migration options:

1.  **Effortless Migration with our Plugin**  
    One-click, fast migration via the LeadConnector Plugin.
    
2.  **Manual Migration Made Simple**  
    Use the All-in-One Migration plugin to upload your `.wpress` file.
    
3.  **White-Glove Migration Assistance** _(Agency-only)_  
    Submit a form to have our WordPress specialists handle the migration for you.
    

✅ These options are visible **only to you**, not to your clients or their sub-accounts.

### 

![What You See (Agency View) (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044767297/original/vvHKc7ixUj2rYi58SjwBM5JteIpieRlklQ.png)

**What You See (Agency View) (image 1 of 2)**

This screenshot appears in the "What You See (Agency View)" section of "Understanding the Migration View: What You See vs. What Sub-Accounts See". The text alongside this image reads: ✅ These options are visible only to you, not to your clients or their sub-accounts. Immediately after, the guide continues: Your sub-accounts will only see the two standard migration options.
- What this covers: ✅ These options are visible only to you, not to your clients or their sub-accounts.
- Next: Your sub-accounts will only see the two standard migration options:

### Migration guide for Agencies: [](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-setup-wordpress-for-clients)[https://docs.ghlcustomercare.com/en/support/solutions/articles/155000005010-wordpress-hosting-step-by-step-migration-guide](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-migrate-a-wordpress-site-to-ghl-customer-care)  
Contact Support for Agencies: [https://docs.ghlcustomercare.com/support/home](https://docs.ghlcustomercare.com/docs)

### What Your Sub-Accounts See

Your sub-accounts will **only see the two standard migration options**:

1.  **Effortless Migration with our Plugin**
    
2.  **Manual Migration Made Simple**
    

They **will not see** the White-Glove Migration Assistance option.  
They also do not see any labels or indicators revealing that there are features they are missing.

This ensures your **white-label experience remains intact**, and your clients won't know about the behind-the-scenes support available to you as an agency.

### 

![What Your Sub-Accounts See (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044722717/original/tJK2J2B4gAARv7EdZgKn2T1TaQazs7IemQ.png)

**What Your Sub-Accounts See (image 2 of 2)**

This screenshot appears in the "What Your Sub-Accounts See" section of "Understanding the Migration View: What You See vs. What Sub-Accounts See". The text alongside this image reads: This ensures your white-label experience remains intact, and your clients won't know about the behind-the-scenes support available to you as an agency. Immediately after, the guide continues: The White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering.
- What this covers: This ensures your white-label experience remains intact, and your clients won't know about the behind-the-scenes support available to you as an agency.
- Next: The White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering.

### Migration Guide for Subaccounts: https://help.leadconnectorhq.com/en/support/solutions/articles/155000005159-wordpress-hosting-step-by-step-migration-guide

### Why the Difference?

The **White-Glove Migration** feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering.

### Need to Guide a Sub-Account?

If you’re guiding a client through migration:

-   You can recommend the **plugin-based migration** for simplicity.
    
-   Or handle the entire migration yourself using the **White-Glove option** on their behalf.
    

---

### Still Have Questions?

Contact our support team or check out:

-   [Step-by-Step Migration Guide For Agencies](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-migrate-a-wordpress-site-to-ghl-customer-care)
    
-   [](https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-migrate-a-wordpress-site-to-ghl-customer-care)Step-by-Step Migration Guide For Locations 
    
-   [Contact Support](https://docs.ghlcustomercare.com/docs)

---

Documentation for GHL Customer Care. Support: support@ghlcustomercare.com