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Forms and Surveys: "Other" Option

Enable the “Other” option on radio buttons in GHL Customer Care Forms & Surveys to capture custom answers, store them in submissions, and unlock richer data insights.

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  1. Key Benefits of the 'Other' Option
  2. Where Custom Responses Are Stored
  3. How to Use the 'Other' Option in Forms and Surveys
  4. Frequently Asked Questions
  5. Related Articles

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The “Other” option for radio buttons in GHL Customer Care Forms & Surveys lets your audience submit custom answers instead of being limited to predefined choices. Enabling this option captures richer insights and preserves respondent intent, and funnels every unique response straight into your submissions dashboard for easy review.

TABLE OF CONTENTS

What is the 'Other' Option in Forms & Surveys?

The “Other” option adds a write‑in field beneath any radio‑button question, empowering respondents to share an answer that isn’t listed. When enabled, their custom text is stored alongside regular choices in the form or survey submission. This feature enhances flexibility, ensuring you capture more personalized and insightful data from respondents.

What is the 'Other' Option in Forms & Surveys? (image 1 of 6) What this shows The “Other” option adds a write‑in field beneath any radio‑button question, empowering respondents to share an answer that isn’t listed. What this shows Illustrates the "What is the 'Other' Option in Forms & Surveys?" section of "Forms and Surveys: "Other" Option". This screenshot appears in the "What is the 'Other' Option in Forms & Surveys?" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: The “Other” option adds a write‑in field beneath any radio‑button question, empowering respondents to share an answer that isn’t listed. When enabled, their custom text is stored alongside regular choices in the form or survey submission. This feature enhances flexibility, ensuring you capture…. Immediately after, the guide continues: Adding an “Other” choice isn’t just a nice‑to‑have; it directly improves the quality of feedback you collect. Image 1 of 6 What this coversThe “Other” option adds a write‑in field beneath any radio‑button question, empowering respondents to share an answer that isn’t listed. When enabled, their custom text is stored alongside regular choices in the form or survey submission. This feature enhances flexibility, ensuring you capture more personalized and insightful data from respondents. Next stepAdding an “Other” choice isn’t just a nice‑to‑have; it directly improves the quality of feedback you collect.

Key Benefits of the 'Other' Option

Adding an “Other” choice isn’t just a nice‑to‑have; it directly improves the quality of feedback you collect.

  • More Flexibility: Collect richer, more individualized responses that go beyond standard choices
  • Better Data Insights: Capture unique perspectives and feedback that predefined options might miss
  • Effortless Tracking: Custom responses are stored in submission reports for easy access and review
  • User Experience: A visible text box signals that you value every voice, even out‑of‑the‑box ideas

Where Custom Responses Are Stored

  • Navigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited

  • The write‑in answer appears in the same column you named for the radio field

  • Exporting submissions to CSV will include the custom text

Where Custom Responses Are Stored (image 2 of 6) What this shows Navigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited The write‑in answer appears in the same column you… What this shows Illustrates the "Where Custom Responses Are Stored" section of "Forms and Surveys: "Other" Option". This screenshot appears in the "Where Custom Responses Are Stored" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Navigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited The write‑in answer appears in the same column you named for the radio field Exporting submissions to CSV will include the custom text. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Unlocking the feature is a single‑toggle action built right into the form builder. Follow these steps to add this feature to your surveys and forms. Image 2 of 6 Where to goNavigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited The write‑in answer appears in the same column you named for the radio field Exporting submissions to CSV will include the custom text
Fields in this part of the guide Exporting submissions to CSV will include the custom text
Buttons and menus referenced Forms › SubmissionsSurveys › Submissions
Next stepUnlocking the feature is a single‑toggle action built right into the form builder. Follow these steps to add this feature to your surveys and forms:
All 3 steps in this procedure
  1. Navigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited
  2. The write‑in answer appears in the same column you named for the radio field
  3. Exporting submissions to CSV will include the custom text

How to Use the 'Other' Option in Forms and Surveys

Unlocking the feature is a single‑toggle action built right into the form builder. Follow these steps to add this feature to your surveys and forms:

Step 1: Navigate to the Form or Survey

  • Using the left-side navigation bar, select Sites
  • Click Forms or Surveys in the top navigation ribbon
  • Next to the desired form or survey, click the 3 dots icon then select Edit
Step 1: Navigate to the Form or Survey (image 3 of 6) What this shows Using the left-side navigation bar, select Sites Click Forms or Surveys in the top navigation ribbon Next to the desired form or survey… What this shows Illustrates the "Step 1: Navigate to the Form or Survey" section of "Forms and Surveys: "Other" Option". This screenshot appears in the "Step 1: Navigate to the Form or Survey" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Using the left-side navigation bar, select Sites Click Forms or Surveys in the top navigation ribbon Next to the desired form or survey, click the 3 dots icon then select Edit. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Open the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey. Image 3 of 6 What to chooseUsing the left-side navigation bar, select Sites Click Forms or Surveys in the top navigation ribbon Next to the desired form or survey, click the 3 dots icon then select Edit
Fields in this part of the guide Using the left-side navigation bar, select Sites
Buttons and menus referenced SitesFormsSurveys3 dotsEdit
Next stepOpen the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey
All 3 steps in this procedure
  1. Using the left-side navigation bar, select Sites
  2. Click Forms or Surveys in the top navigation ribbon
  3. Next to the desired form or survey, click the 3 dots icon then select Edit

Step 2: Add a Radio Button

  • Open the Element panel by clicking the plus (+) icon in the upper-right corner
  • Scroll down to the Radio element
  • Drag the Radio element into your form or survey
Step 2: Add a Radio Button (image 4 of 6) What this shows Open the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element… What this shows Illustrates the "Step 2: Add a Radio Button" section of "Forms and Surveys: "Other" Option". This screenshot appears in the "Step 2: Add a Radio Button" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Open the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey. Immediately after, the guide continues: Click on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel. Image 4 of 6 Where to goOpen the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey
Buttons and menus referenced plus (+)Radio
Next stepClick on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel
All 3 steps in this procedure
  1. Open the Element panel by clicking the plus (+) icon in the upper-right corner
  2. Scroll down to the Radio element
  3. Drag the Radio element into your form or survey

Step 3: Open Options

  • Click on the Radio element and the settings panel will open on the right side of the screen
  • Select the Options tab located at the top of this panel
Step 3: Open Options (image 5 of 6) What this shows Click on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of… What this shows Illustrates the "Step 3: Open Options" section of "Forms and Surveys: "Other" Option". This screenshot appears in the "Step 3: Open Options" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Click on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel. Immediately after, the guide continues: Turn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview. Image 5 of 6 What to chooseClick on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel
Buttons and menus referenced RadioOptions
Next stepTurn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview
All 2 steps in this procedure
  1. Click on the Radio element and the settings panel will open on the right side of the screen
  2. Select the Options tab located at the top of this panel

Step 4: Allow Other Options

  • Turn on the Allow Other Options toggle to active the 'other' answer option
  • The 'Other' option will not show in the builder but will show in the preview
Step 4: Allow Other Options (image 6 of 6) What this shows Turn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show… What this shows Illustrates the "Step 4: Allow Other Options" section of "Forms and Surveys: "Other" Option". This screenshot appears in the "Step 4: Allow Other Options" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Turn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview. Immediately after, the guide continues: Q: Can I enable the 'Other' option for dropdown for checkbox fields? Currently, the 'Other' option is only available for radio button elements. Image 6 of 6 What to chooseTurn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview
Buttons and menus referenced Allow Other Options
Next stepQ: Can I enable the 'Other' option for dropdown for checkbox fields? Currently, the 'Other' option is only available for radio button elements.
All 2 steps in this procedure
  1. Turn on the Allow Other Options toggle to active the 'other' answer option
  2. The 'Other' option will not show in the builder but will show in the preview

Frequently Asked Questions

Q: Can I enable the 'Other' option for dropdown for checkbox fields?
Currently, the 'Other' option is only available for radio button elements.

Q: Can I disable the 'Other' option after enabling it?
Yes, you can remove the 'Other' option by deselecting it in the form editor.

Q: Is there a character limit for custom responses?
No, there is no set character limit for custom responses.

Q: Does this work inside Funnels or Websites?
Yes, forms embedded in Funnels, Websites, or externally via the embed code are able to use the “Other” option.

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