# Forms and Surveys: "Other" Option > Enable the “Other” option on radio buttons in GHL Customer Care Forms & Surveys to capture custom answers, store them in submissions, and unlock richer data insights. - Source: https://docs.ghlcustomercare.com/docs/sites/forms/forms-and-surveys-other-option - Section: Sites / Forms - Reading time: 3 min - Images: 6, each explained below --- The “Other” option for radio buttons in GHL Customer Care Forms & Surveys lets your audience submit custom answers instead of being limited to predefined choices. Enabling this option captures richer insights and preserves respondent intent, and funnels every unique response straight into your submissions dashboard for easy review. --- **TABLE OF CONTENTS** - [What is the 'Other' Option in Forms & Surveys?](#what-is-the-other-option-in-forms-and-surveys) - [Key Benefits of the 'Other' Option](#key-benefits-of-the-other-option) - [Where Custom Responses Are Stored](#where-custom-responses-are-stored) - [How to Use the 'Other' Option in Forms and Surveys](#how-to-use-the-other-option-in-forms-and-surveys) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is the 'Other' Option in Forms & Surveys?** The “Other” option adds a write‑in field beneath any radio‑button question, empowering respondents to share an answer that isn’t listed. When enabled, their custom text is stored alongside regular choices in the form or survey submission. This feature enhances flexibility, ensuring you capture more personalized and insightful data from respondents. ![What is the 'Other' Option in Forms & Surveys? (image 1 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050759997/original/bZMWNNNIpgnqOQyz3e_GYQlrV8d6SKxkaQ.png) **What is the 'Other' Option in Forms & Surveys? (image 1 of 6)** This screenshot appears in the "What is the 'Other' Option in Forms & Surveys?" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: The “Other” option adds a write‑in field beneath any radio‑button question, empowering respondents to share an answer that isn’t listed. When enabled, their custom text is stored alongside regular choices in the form or survey submission. This feature enhances flexibility, ensuring you capture…. Immediately after, the guide continues: Adding an “Other” choice isn’t just a nice‑to‑have; it directly improves the quality of feedback you collect. - What this covers: The “Other” option adds a write‑in field beneath any radio‑button question, empowering respondents to share an answer that isn’t listed. When enabled, their custom text is stored alongside regular choices in the form or survey submission. This feature enhances flexibility, ensuring you capture more personalized and insightful data from respondents. - Next: Adding an “Other” choice isn’t just a nice‑to‑have; it directly improves the quality of feedback you collect. --- ## **Key Benefits of the 'Other' Option** Adding an “Other” choice isn’t just a nice‑to‑have; it directly improves the quality of feedback you collect. - **More Flexibility:** Collect richer, more individualized responses that go beyond standard choices - **Better Data Insights:** Capture unique perspectives and feedback that predefined options might miss - **Effortless Tracking:** Custom responses are stored in submission reports for easy access and review - **User Experience:** A visible text box signals that you value every voice, even out‑of‑the‑box ideas --- ## **Where Custom Responses Are Stored** - Navigate to **Forms › Submissions** (or **Surveys › Submissions**) for the asset you edited - The write‑in answer appears in the same column you named for the radio field - Exporting submissions to CSV will include the custom text ![Where Custom Responses Are Stored (image 2 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050760106/original/4KTfr286gxw0vjGFyEeAXhLUftZpe1wg6Q.png) **Where Custom Responses Are Stored (image 2 of 6)** This screenshot appears in the "Where Custom Responses Are Stored" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Navigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited The write‑in answer appears in the same column you named for the radio field Exporting submissions to CSV will include the custom text. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Unlocking the feature is a single‑toggle action built right into the form builder. Follow these steps to add this feature to your surveys and forms. - Where to go: Navigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited The write‑in answer appears in the same column you named for the radio field Exporting submissions to CSV will include the custom text - Fields: Exporting submissions to CSV will include the custom text - Controls: Forms › Submissions, Surveys › Submissions - Next: Unlocking the feature is a single‑toggle action built right into the form builder. Follow these steps to add this feature to your surveys and forms: Full procedure: 1. Navigate to Forms › Submissions (or Surveys › Submissions) for the asset you edited 2. The write‑in answer appears in the same column you named for the radio field 3. Exporting submissions to CSV will include the custom text --- ## **How to Use the 'Other' Option in Forms and Surveys** Unlocking the feature is a single‑toggle action built right into the form builder. Follow these steps to add this feature to your surveys and forms: #### **Step 1:** Navigate to the Form or Survey - Using the left-side navigation bar, select **Sites** - Click **Forms** or **Surveys** in the top navigation ribbon - Next to the desired form or survey, click the **3 dots** icon then select **Edit** ![Step 1: Navigate to the Form or Survey (image 3 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050759715/original/wh76Gn7FMtIkrmbn6zkfsEZe3Peqbvl3AA.png) **Step 1: Navigate to the Form or Survey (image 3 of 6)** This screenshot appears in the "Step 1: Navigate to the Form or Survey" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Using the left-side navigation bar, select Sites Click Forms or Surveys in the top navigation ribbon Next to the desired form or survey, click the 3 dots icon then select Edit. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Open the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey. - What to choose: Using the left-side navigation bar, select Sites Click Forms or Surveys in the top navigation ribbon Next to the desired form or survey, click the 3 dots icon then select Edit - Fields: Using the left-side navigation bar, select Sites - Controls: Sites, Forms, Surveys, 3 dots, Edit - Next: Open the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey Full procedure: 1. Using the left-side navigation bar, select Sites 2. Click Forms or Surveys in the top navigation ribbon 3. Next to the desired form or survey, click the 3 dots icon then select Edit #### **Step 2:** Add a Radio Button - Open the Element panel by clicking the **plus (+)** icon in the upper-right corner - Scroll down to the **Radio** element - Drag the **Radio** element into your form or survey ![Step 2: Add a Radio Button (image 4 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050759755/original/7_o3HunHSRzqM2xbVVq6fkEfMdyoaJKftQ.png) **Step 2: Add a Radio Button (image 4 of 6)** This screenshot appears in the "Step 2: Add a Radio Button" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Open the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey. Immediately after, the guide continues: Click on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel. - Where to go: Open the Element panel by clicking the plus (+) icon in the upper-right corner Scroll down to the Radio element Drag the Radio element into your form or survey - Controls: plus (+), Radio - Next: Click on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel Full procedure: 1. Open the Element panel by clicking the plus (+) icon in the upper-right corner 2. Scroll down to the Radio element 3. Drag the Radio element into your form or survey #### **Step 3:** Open Options - Click on the **Radio** element and the settings panel will open on the right side of the screen - Select the **Options** tab located at the top of this panel ![Step 3: Open Options (image 5 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050759943/original/r-kvO1e7Xx8xqFQuJtFyxGKpEIUTYi04-g.png) **Step 3: Open Options (image 5 of 6)** This screenshot appears in the "Step 3: Open Options" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Click on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel. Immediately after, the guide continues: Turn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview. - What to choose: Click on the Radio element and the settings panel will open on the right side of the screen Select the Options tab located at the top of this panel - Controls: Radio, Options - Next: Turn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview Full procedure: 1. Click on the Radio element and the settings panel will open on the right side of the screen 2. Select the Options tab located at the top of this panel #### **Step 4:** Allow Other Options - Turn on the **Allow Other Options** toggle to active the 'other' answer option - The 'Other' option will not show in the builder but will show in the preview ![Step 4: Allow Other Options (image 6 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050759962/original/6IjwL9vwWk0GhFFv-_LwDkMpRFLxWcuTiA.png) **Step 4: Allow Other Options (image 6 of 6)** This screenshot appears in the "Step 4: Allow Other Options" section of "Forms and Surveys: "Other" Option". The text alongside this image reads: Turn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview. Immediately after, the guide continues: Q: Can I enable the 'Other' option for dropdown for checkbox fields? Currently, the 'Other' option is only available for radio button elements. - What to choose: Turn on the Allow Other Options toggle to active the 'other' answer option The 'Other' option will not show in the builder but will show in the preview - Controls: Allow Other Options - Next: Q: Can I enable the 'Other' option for dropdown for checkbox fields? Currently, the 'Other' option is only available for radio button elements. Full procedure: 1. Turn on the Allow Other Options toggle to active the 'other' answer option 2. The 'Other' option will not show in the builder but will show in the preview --- ## **Frequently Asked Questions** **Q: Can I enable the 'Other' option for dropdown for checkbox fields?** Currently, the 'Other' option is only available for radio button elements. **Q: Can I disable the 'Other' option after enabling it?** Yes, you can remove the 'Other' option by deselecting it in the form editor. **Q: Is there a character limit for custom responses?** No, there is no set character limit for custom responses. **Q: Does this work inside Funnels or Websites?** Yes, forms embedded in Funnels, Websites, or externally via the embed code are able to use the “Other” option. --- ## **Related Articles** - [Customizing Forms Inside Funnels Using the Form Builder](https://docs.ghlcustomercare.com/docs/sites/funnels-and-websites/customizing-forms-inside-funnels-using-the-form-builder) - How to Create a Stylized Survey - [How to Quickly Add and Edit Custom Fields in Forms & Surveys](https://docs.ghlcustomercare.com/docs/sites/forms/how-to-quickly-add-and-edit-custom-fields-in-forms-and-surveys) - Where Do Form Responses Show Up? - [Spread to Column Option in Forms & Surveys](https://docs.ghlcustomercare.com/docs/sites/forms/how-to-use-the-spread-to-column-option-in-forms-and-surveys) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com