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Notification Sound Option in Chat Widgets

Enable sound, popup, badge, and tab alerts for website chat. Learn how to set up and configure Notification Sound for All-in-One and Live Chat widgets.

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  1. Key Benefits of Notification Sounds in Chat Widgets
  2. Supported messages that trigger sound notifications
  3. How To Adjust The Notification Sound Setting
  4. Frequently Asked Questions
  5. Related Articles

Provide visitor-facing alerts for new chat messages! The Notification Sound setting in GHL Customer Care’s All‑in‑One and Live Chat widgets plays a sound and shows visual cues to reduce missed replies. This article explains what the Notification Sound setting does, where to find the Notification Sound control, and how to configure this setting.

TABLE OF CONTENTS

What is the Notification Sound Setting in Chat Widgets?

Notification Sound is a setting in the Chat Widget builder that controls visitor‑facing alerts for new messages on your website. It applies to All‑in‑One and Live Chat widgets and is ON by default. When Notification Sound is ON, the widget will:

  • Play a sound whenever a supported message is shown to the visitor, including chat messages and other widget messages (for example, welcome messages, form-related prompts, and redirects).
  • Show visual cues (such as popups, notification badges, and browser tab title updates) to help visitors notice updates.

When turned OFF, the chat widget will continue to receive messages silently without sound or visual interruptions.

Key Benefits of Notification Sounds in Chat Widgets

  • Visitor Awareness: Visitors are immediately alerted to new messages, reducing missed replies and drop-offs.
  • Higher Engagement: Timely audio + visual cues keep the conversation moving.
  • Brand Alignment: Choose whether audible cues fit your brand’s tone.
  • Zero Code: No changes to your embed code are required to make changes to this setting.

Supported messages that trigger sound notifications

When Notification Sound is ON, sound notifications can play for these additional system and lifecycle message types:

  1. Live Chat & session flow
    Live chat intro message (chat start and after successful contact form submission)
    Acknowledgement message (when a chat is acknowledged or ended)
  2. Business hours handling
    Outside office hours welcome message (when business hours are disabled, when the contact form is shown, and when received during an active session)
  3. System & greeting messages
    Subheading message (initial greeting for new visitors, when no previous chats are available, and during inline mode initialization)
  4. Forms & redirects
    Contact details requested message (when the contact form is displayed)
    Redirect message (after form submission when redirect is enabled)

How To Adjust The Notification Sound Setting

Configure Notification Sound for supported chat types, All‑in‑One and Live Chat, directly in the Chat Widget builder. The setting is ON by default for supported widgets and can be turned OFF per widget to create a quieter experience. The steps below show where to find the control and save changes.

  1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit.
    Step 1 of 4: Go to Sites ➝ Chat Widgets and open the widget you’d like to edit What this shows Step 1 of 4: Go to Sites ➝ Chat Widgets and open the widget you’d like to edit. What this shows Shows where to go for step 1 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". This screenshot accompanies step 1 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you go to Sites ➝ Chat Widgets and open the widget you’d like to edit. The next step is to in the left side menu, select the Chat Window tab then open the Additional Options dropdown. Step 1 of 4Image 1 of 4 Where to goGo to Sites ➝ Chat Widgets and open the widget you’d like to edit.
    Buttons and menus referenced Sites ➝ Chat WidgetsAll‑in‑OneLive Chat,ON by defaultOFFChat WindowAdditional Options.Notification SoundONSave
    Next stepIn the left side menu, select the Chat Window tab then open the Additional Options dropdown.
    All 4 steps in this procedure
    1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit. this image
    2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown.
    3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy.
    4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes.
  2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown.
    Step 2 of 4: In the left side menu, select the Chat Window tab then open the… What this shows Step 2 of 4: In the left side menu, select the Chat Window tab then open the Additional Options dropdown. What this shows Shows what to choose for step 2 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". This screenshot accompanies step 2 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you in the left side menu, select the Chat Window tab then open the Additional Options dropdown. The next step is to toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. Step 2 of 4Image 2 of 4 What to chooseIn the left side menu, select the Chat Window tab then open the Additional Options dropdown.
    Buttons and menus referenced Chat WindowAdditional Options.All‑in‑OneLive Chat,ON by defaultOFFSites ➝ Chat WidgetsNotification SoundONSave
    Next stepToggle the Notification Sound to ON (recommended) or OFF based on your page strategy.
    All 4 steps in this procedure
    1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit.
    2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown. this image
    3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy.
    4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes.
  3. Toggle the Notification Sound toON (recommended) or OFF based on your page strategy.
    Step 3 of 4: Toggle the Notification Sound to ON (recommended) or OFF based on your… What this shows Step 3 of 4: Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. What this shows Shows what to choose for step 3 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". This screenshot accompanies step 3 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. The next step is to click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. Step 3 of 4Image 3 of 4 What to chooseToggle the Notification Sound to ON (recommended) or OFF based on your page strategy.
    Buttons and menus referenced Notification SoundONOFFAll‑in‑OneLive Chat,ON by defaultSites ➝ Chat WidgetsChat WindowAdditional Options.Save
    Next stepClick Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes.
    All 4 steps in this procedure
    1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit.
    2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown.
    3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. this image
    4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes.
  4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes.
    Step 4 of 4: Click Save in the top right. If the embed code is already on your… What this shows Step 4 of 4: Click Save in the top right. What this shows Shows how to confirm for step 4 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". This screenshot accompanies step 4 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. Step 4 of 4Image 4 of 4 How to confirmClick Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes.
    Buttons and menus referenced SaveAll‑in‑OneLive Chat,ON by defaultOFFSites ➝ Chat WidgetsChat WindowAdditional Options.Notification SoundON
    All 4 steps in this procedure
    1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit.
    2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown.
    3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy.
    4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. this image

Frequently Asked Questions

Q: Does this change staff/operator notifications in GHL Customer Care?
No. This setting only controls visitor-side alerts in the website widget. Team notifications are managed separately in user notification settings.

Q: Can I upload a custom sound or change the volume?
Not at this time. The feature is a simple ON/OFF toggle.

Q: What happens if multiple widgets are on my site?
The setting is per widget. Each widget follows its own toggle (ON/OFF).

Q: Will turning it OFF still show badges or popups?
No. OFF is a silent mode meaning there is no sound or visual interuptions.

Q: Which widgets support Notification Sound?
All-in-One and Live Chat widgets only.

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