# Notification Sound Option in Chat Widgets > Enable sound, popup, badge, and tab alerts for website chat. Learn how to set up and configure Notification Sound for All-in-One and Live Chat widgets. - Source: https://docs.ghlcustomercare.com/docs/sites/chat-widget/notification-sound-option-in-chat-widgets - Section: Sites / Chat Widget - Reading time: 3 min - Images: 4, each explained below --- Provide visitor-facing alerts for new chat messages! The **Notification Sound setting** in GHL Customer Care’s All‑in‑One and Live Chat widgets plays a sound and shows visual cues to reduce missed replies. This article explains what the Notification Sound setting does, where to find the Notification Sound control, and how to configure this setting. --- **TABLE OF CONTENTS** - [What is the Notification Sound Setting in Chat Widgets?](#what-is-the-notification-sound-setting-in-chat-widgets) - [Key Benefits of Notification Sounds in Chat Widgets](#key-benefits-of-notification-sounds-in-chat-widgets) - [How To Adjust The Notification Sound Setting](#how-to-adjust-the-notification-sound-setting) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) # ** --- ** # **What is the Notification Sound Setting in Chat Widgets?** Notification Sound is a setting in the Chat Widget builder that controls visitor‑facing alerts for new messages on your website. It applies to All‑in‑One and Live Chat widgets and is **ON by default**. When Notification Sound is **ON**, the widget will: - Play a sound whenever a supported message is shown to the visitor, including chat messages and other widget messages (for example, welcome messages, form-related prompts, and redirects). - Show visual cues (such as popups, notification badges, and browser tab title updates) to help visitors notice updates. When turned **OFF**, the chat widget will continue to receive messages silently without sound or visual interruptions. --- ## **Key Benefits of Notification Sounds in Chat Widgets** - **Visitor Awareness:** Visitors are immediately alerted to new messages, reducing missed replies and drop-offs. - **Higher Engagement:** Timely audio + visual cues keep the conversation moving. - **Brand Alignment:** Choose whether audible cues fit your brand’s tone. - **Zero Code:** No changes to your embed code are required to make changes to this setting. --- ## **Supported messages that trigger sound notifications** When Notification Sound is ON, sound notifications can play for these additional system and lifecycle message types: 1. Live Chat & session flow **Live chat intro message** (chat start and after successful contact form submission) **Acknowledgement message** (when a chat is acknowledged or ended) 2. Business hours handling Outside office hours **welcome message** (when business hours are disabled, when the contact form is shown, and when received during an active session) 3. System & greeting messages **Subheading message** (initial greeting for new visitors, when no previous chats are available, and during inline mode initialization) 4. Forms & redirects **Contact details** requested message (when the contact form is displayed) **Redirect message** (after form submission when redirect is enabled) --- ## **How To Adjust The Notification Sound Setting** Configure Notification Sound for supported chat types, **All‑in‑One** and **Live Chat,** directly in the Chat Widget builder. The setting is **ON by default** for supported widgets and can be turned **OFF** per widget to create a quieter experience. The steps below show where to find the control and save changes. 1. Go to **Sites ➝ Chat Widgets** and open the widget you’d like to edit. ![Step 1 of 4: Go to Sites ➝ Chat Widgets and open the widget you’d like to edit](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060355860/original/eWerku0Ofk7r0YQi96sOBxU5BMLVfRdVRw.png) **Step 1 of 4: Go to Sites ➝ Chat Widgets and open the widget you’d like to edit** This screenshot accompanies step 1 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you go to Sites ➝ Chat Widgets and open the widget you’d like to edit. The next step is to in the left side menu, select the Chat Window tab then open the Additional Options dropdown. - Where to go: Go to Sites ➝ Chat Widgets and open the widget you’d like to edit. - Controls: Sites ➝ Chat Widgets, All‑in‑One, Live Chat,, ON by default, OFF, Chat Window, Additional Options, ., Notification Sound, ON, Save - Next: In the left side menu, select the Chat Window tab then open the Additional Options dropdown. Full procedure: 1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit. <- this image 2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown. 3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. 4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. 2. In the left side menu, select the **Chat Window** tab then open the **Additional Options** dropdown**.** ![Step 2 of 4: In the left side menu, select the Chat Window tab then open the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060355890/original/zLaqIcthVzL5wlYWuLp78KKnrwrf8mSniw.png) **Step 2 of 4: In the left side menu, select the Chat Window tab then open the…** This screenshot accompanies step 2 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you in the left side menu, select the Chat Window tab then open the Additional Options dropdown. The next step is to toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. - What to choose: In the left side menu, select the Chat Window tab then open the Additional Options dropdown. - Controls: Chat Window, Additional Options, ., All‑in‑One, Live Chat,, ON by default, OFF, Sites ➝ Chat Widgets, Notification Sound, ON, Save - Next: Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. Full procedure: 1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit. 2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown. <- this image 3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. 4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. 3. Toggle the **Notification Sound** to**ON** (recommended) or **OFF** based on your page strategy. ![Step 3 of 4: Toggle the Notification Sound to ON (recommended) or OFF based on your…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060355898/original/Bp_U16UuunuW2hEstOj-9UP4xt3zuyQGCw.png) **Step 3 of 4: Toggle the Notification Sound to ON (recommended) or OFF based on your…** This screenshot accompanies step 3 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. The next step is to click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. - What to choose: Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. - Controls: Notification Sound, ON, OFF, All‑in‑One, Live Chat,, ON by default, Sites ➝ Chat Widgets, Chat Window, Additional Options, ., Save - Next: Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. Full procedure: 1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit. 2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown. 3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. <- this image 4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. 4. Click **Save** in the top right. If the embed code is already on your site, refresh the page to see the applied changes. ![Step 4 of 4: Click Save in the top right. If the embed code is already on your…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060355916/original/z6jx_WeugE9XdEws0fkHq66uJtpS3r3YGg.png) **Step 4 of 4: Click Save in the top right. If the embed code is already on your…** This screenshot accompanies step 4 of 4 in the "How To Adjust The Notification Sound Setting" section of "Notification Sound Option in Chat Widgets". At this point in the walkthrough you click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. - How to confirm: Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. - Controls: Save, All‑in‑One, Live Chat,, ON by default, OFF, Sites ➝ Chat Widgets, Chat Window, Additional Options, ., Notification Sound, ON Full procedure: 1. Go to Sites ➝ Chat Widgets and open the widget you’d like to edit. 2. In the left side menu, select the Chat Window tab then open the Additional Options dropdown. 3. Toggle the Notification Sound to ON (recommended) or OFF based on your page strategy. 4. Click Save in the top right. If the embed code is already on your site, refresh the page to see the applied changes. <- this image --- ## **Frequently Asked Questions** **Q: Does this change staff/operator notifications in GHL Customer Care?** No. This setting only controls visitor-side alerts in the website widget. Team notifications are managed separately in user notification settings. **Q: Can I upload a custom sound or change the volume?** Not at this time. The feature is a simple ON/OFF toggle. **Q: What happens if multiple widgets are on my site?** The setting is per widget. Each widget follows its own toggle (ON/OFF). **Q: Will turning it OFF still show badges or popups?** No. OFF is a silent mode meaning there is no sound or visual interuptions. **Q: Which widgets support Notification Sound?** All-in-One and Live Chat widgets only. --- ## **Related Articles** - [Getting Started with the Chat Widget](https://docs.ghlcustomercare.com/docs/sites/chat-widget/getting-started-with-chat-widget) - [Getting Started - Setup Live Chat Widget](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/sales-and-conversations/getting-started-set-up-a-live-chat-widget) - [How to Use the All-in-One Chat Widget](https://docs.ghlcustomercare.com/docs/sites/chat-widget/how-to-use-the-all-in-one-chat-widget) - [How to Enable and Customize Live Chat Notifications](https://docs.ghlcustomercare.com/docs/notifications/notifications/how-to-enable-and-customize-live-chat-notifications) - [How to Add Multiple Chat Widgets to the Same Website](https://docs.ghlcustomercare.com/docs/sites/chat-widget/how-to-create-multiple-chat-widgets-in-a-single-sub-account) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com