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The WhatsApp Schedule Send feature enables you to easily schedule messages for your customers. With this functionality, businesses can schedule both WhatsApp templates and free-form messages, ensuring timely and efficient communication.
1Go to Conversations, select the contact, select WhatsApp, then select the template.
How to Schedule Send WhatsApp Templates (image 1 of 6)What this shows WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents…What this showsIllustrates the "How to Schedule Send WhatsApp Templates" section of "WhatsApp Schedule Send".This screenshot appears in the "How to Schedule Send WhatsApp Templates" section of "WhatsApp Schedule Send". For context, this section explains: WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents The WhatsApp Schedule Send feature enables you to easily schedule messages for your customers. With this functionality, businesses can schedule both WhatsApp….Image 1 of 6
Buttons and menus referencedConversationscontactWhatsApptemplateSendSend ScheduleSchedule Send
All 3 steps in this procedure
• How to Schedule Send WhatsApp Templates
• How to Schedule Send Free-Form WhatsApp Messages
• Frequently Asked Questions (FAQ)
2Click the button next to Send.
How to Schedule Send WhatsApp Templates (image 2 of 6)What this shows WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents…What this showsIllustrates the "How to Schedule Send WhatsApp Templates" section of "WhatsApp Schedule Send".This screenshot appears in the "How to Schedule Send WhatsApp Templates" section of "WhatsApp Schedule Send". For context, this section explains: WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents The WhatsApp Schedule Send feature enables you to easily schedule messages for your customers. With this functionality, businesses can schedule both WhatsApp….Image 2 of 6
Buttons and menus referencedConversationscontactWhatsApptemplateSendSend ScheduleSchedule Send
All 3 steps in this procedure
• How to Schedule Send WhatsApp Templates
• How to Schedule Send Free-Form WhatsApp Messages
• Frequently Asked Questions (FAQ)
3Select the date and time to send the WhatsApp template, then click Send Schedule.
How to Schedule Send WhatsApp Templates (image 3 of 6)What this shows WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents…What this showsIllustrates the "How to Schedule Send WhatsApp Templates" section of "WhatsApp Schedule Send".This screenshot appears in the "How to Schedule Send WhatsApp Templates" section of "WhatsApp Schedule Send". For context, this section explains: WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents The WhatsApp Schedule Send feature enables you to easily schedule messages for your customers. With this functionality, businesses can schedule both WhatsApp….Image 3 of 6
Buttons and menus referencedConversationscontactWhatsApptemplateSendSend ScheduleSchedule Send
All 3 steps in this procedure
• How to Schedule Send WhatsApp Templates
• How to Schedule Send Free-Form WhatsApp Messages
• Frequently Asked Questions (FAQ)
Note: Date and time should be in the future.
How to Schedule Send Free-Form WhatsApp Messages
Note: In order to send a free-form WhatsApp message, an open Customer Service Window needs to be there with the customer.
1Go to Conversations, select the contact, select WhatsApp, then type the free-form message.
How to Schedule Send Free-Form WhatsApp Messages (image 4 of 6)What this shows WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents…What this showsIllustrates the "How to Schedule Send Free-Form WhatsApp Messages" section of "WhatsApp Schedule Send".This screenshot appears in the "How to Schedule Send Free-Form WhatsApp Messages" section of "WhatsApp Schedule Send". For context, this section explains: WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents The WhatsApp Schedule Send feature enables you to easily schedule messages for your customers. With this functionality, businesses can schedule both WhatsApp….Image 4 of 6
Buttons and menus referencedConversationscontactWhatsApptemplateSendSend ScheduleSchedule Send
All 3 steps in this procedure
• How to Schedule Send WhatsApp Templates
• How to Schedule Send Free-Form WhatsApp Messages
• Frequently Asked Questions (FAQ)
2Click the button next to Send, then select the date and time.
Note: You can schedule messages up to 24 hours from the last inbound message received from the customer.
How to Schedule Send Free-Form WhatsApp Messages (image 5 of 6)What this shows WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents…What this showsIllustrates the "How to Schedule Send Free-Form WhatsApp Messages" section of "WhatsApp Schedule Send".This screenshot appears in the "How to Schedule Send Free-Form WhatsApp Messages" section of "WhatsApp Schedule Send". For context, this section explains: WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents The WhatsApp Schedule Send feature enables you to easily schedule messages for your customers. With this functionality, businesses can schedule both WhatsApp….Image 5 of 6
Buttons and menus referencedConversationscontactWhatsApptemplateSendSend ScheduleSchedule Send
All 3 steps in this procedure
• How to Schedule Send WhatsApp Templates
• How to Schedule Send Free-Form WhatsApp Messages
• Frequently Asked Questions (FAQ)
3Click Schedule Send.
How to Schedule Send Free-Form WhatsApp Messages (image 6 of 6)What this shows WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents…What this showsIllustrates the "How to Schedule Send Free-Form WhatsApp Messages" section of "WhatsApp Schedule Send".This screenshot appears in the "How to Schedule Send Free-Form WhatsApp Messages" section of "WhatsApp Schedule Send". For context, this section explains: WhatsApp Schedule Send Schedule WhatsApp templates and free-form messages for timely, efficient customer communication Table of Contents The WhatsApp Schedule Send feature enables you to easily schedule messages for your customers. With this functionality, businesses can schedule both WhatsApp….Image 6 of 6
Buttons and menus referencedConversationscontactWhatsApptemplateSendSend ScheduleSchedule Send
All 3 steps in this procedure
• How to Schedule Send WhatsApp Templates
• How to Schedule Send Free-Form WhatsApp Messages
• Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Q1. Can I schedule a WhatsApp template message for later?
Yes. You can schedule a WhatsApp template message by selecting the template inside the Conversations tab, clicking the calendar icon next to Send, and choosing the desired future date and time.
Q2. Can I schedule free-form WhatsApp messages too?
Yes, but only within an active Customer Service Window. Free-form messages can be scheduled up to 24 hours from the customer's last inbound message.
Q3. What is a Customer Service Window?
It's a 24-hour period that begins when a customer sends you a message. During this window, you can send free-form replies without using pre-approved templates.
Q4. What happens if I try to schedule a free-form message outside the 24-hour window?
The system will not allow scheduling outside the open window. In this case, you'll need to use a WhatsApp template instead.
Q5. How do I know if my message has been successfully scheduled?
After selecting the send date and time, click "Schedule Send." A confirmation will appear in the chat showing the scheduled message with its timestamp.
Q6. Can I edit or cancel a scheduled message?
Currently, scheduled messages cannot be edited. To make changes, delete the scheduled message and create a new one.
