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Reputation Management & Reviews

Reputation Management - Video Testimonials

Collect customer video reviews in Reputation management in GHL Customer Care. Create collectors; send via Email/SMS/WhatsApp; manage and display in Review Widgets.

4 min read816 words16 explained imagesUpdated Tue, 28 Apr at 4:11 PM
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On this page
  1. Key Benefits of Video Testimonials
  2. How To Create Video Collectors
  3. Step 1: Create a Video Collector
  4. Step 2: Setup Welcome Page
  5. Step 3: Setup Questionnaire Page
  6. Step 4: Setup Attribution Page
  7. Step 5: Thank You Page
  8. Step 6: Set Logo & Colors
  9. How to Share & Manage Video Testimonials
  10. 1. Via Link
  11. 2. Send a Video Review Request (Email/SMS/WhatsApp)
  12. How to Manage and Download Responses
  13. How to Display Videos in the Review Widget
  14. Frequently Asked Questions
  15. Related Articles

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Video Testimonials lets your business collect authentic customer video reviews and publish them on your website—directly from GHL Customer Care. Create branded Video Collectors, send requests via Email, SMS, or WhatsApp, manage responses, and display them in Review Widgets. This guide covers setup, sending, management, and display best practices.

TABLE OF CONTENTS

What is Video Testimonials in Reputation Management?

Educational description:Video Testimonials is a Reputation feature that allows you to collect customer video reviews using shareable, branded “Video Collectors.” Contacts can record or upload a video from desktop or mobile (no app required). Collected videos can then be reviewed internally and showcased on your site using the Review Widget.

Key Benefits of Video Testimonials

  • Authenticity: Real faces and voices build trust far faster than text-only reviews.
  • Frictionless capture: Contacts record or upload from any modern device—no app required.
  • Brand control: Customize collector branding (logo, background, text, accent, button colors) to match your visual identity.
  • Flexible distribution: Share direct links or send via Email, SMS, or WhatsApp from GHL Customer Care.
  • Centralized management: View and download all submissions in the Responses tab.
  • Easy showcasing: Add videos to your existing Review Widget, with layout options and per‑collector filtering.
  • Performance guardrails: Each video is capped at 2 minutes 30 seconds to keep files lightweight and watchable.

How To Create Video Collectors

Follow these steps to create a video collector.

Step 1: Create a Video Collector

  1. Login to your sub-account.
  2. Go to Reputation → Video Testimonials.
    Step 2 of 3: Go to Reputation → Video Testimonials What this shows Step 2 of 3: Go to Reputation → Video Testimonials. What this shows Shows where to go for step 2 of 3 in the "Step 1: Create a Video Collector" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 2 of 3 in the "Step 1: Create a Video Collector" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you go to Reputation → Video Testimonials. For context, this section explains: Login to your sub-account. Go to Reputation → Video Testimonials. Click + Create Collector or Create a Collector button. The next step is to click + Create Collector or Create a Collector button. Step 2 of 3Image 1 of 16 Where to goGo to Reputation → Video Testimonials.
    Buttons and menus referenced ReputationVideo Testimonials+ Create Collector or Create a Collector
    Next stepClick + Create Collector or Create a Collector button.
    All 3 steps in this procedure
    1. Login to your sub-account.
    2. Go to Reputation → Video Testimonials. this image
    3. Click + Create Collector or Create a Collector button.
  3. Click + Create Collector or Create a Collector button.
    Step 3 of 3: Click + Create Collector or Create a Collector button What this shows Step 3 of 3: Click + Create Collector or Create a Collector button. What this shows Shows what to click for step 3 of 3 in the "Step 1: Create a Video Collector" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 3 of 3 in the "Step 1: Create a Video Collector" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click + Create Collector or Create a Collector button. Step 3 of 3Image 2 of 16 What to clickClick + Create Collector or Create a Collector button.
    Buttons and menus referenced + Create Collector or Create a CollectorReputationVideo Testimonials
    All 3 steps in this procedure
    1. Login to your sub-account.
    2. Go to Reputation → Video Testimonials.
    3. Click + Create Collector or Create a Collector button. this image

Step 2: Setup Welcome Page

  1. Add Public Collector Title.
    Step 1 of 5: Add Public Collector Title What this shows Step 1 of 5: Add Public Collector Title. What this shows Shows what this covers for step 1 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 1 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Public Collector Title. For context, this section explains: Add Public Collector Title. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Add Spokesperson details. Add How it Works section: A short description about how everything works. Add Welcome Message: A short…. The next step is to enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Step 1 of 5Image 3 of 16 What this coversAdd Public Collector Title.
    Buttons and menus referenced Public Collector TitleEnabledisableSpokespersondetails.
    Next stepEnable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague.
    All 5 steps in this procedure
    1. Add Public Collector Title. this image
    2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague.
    3. Add Spokesperson details.
    4. Add How it Works section: A short description about how everything works.
    5. Add Welcome Message: A short message from your collector's spokesperson.
  2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague.
  3. Add Spokesperson details.
    Step 3 of 5: Add Spokesperson details What this shows Step 3 of 5: Add Spokesperson details. What this shows Shows what this covers for step 3 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 3 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Spokesperson details. For context, this section explains: Add Public Collector Title. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Add Spokesperson details. Add How it Works section: A short description about how everything works. Add Welcome Message: A short…. The next step is to add How it Works section: A short description about how everything works. Step 3 of 5Image 4 of 16 What this coversAdd Spokesperson details.
    Buttons and menus referenced Spokespersondetails.Public Collector TitleEnabledisable
    Next stepAdd How it Works section: A short description about how everything works.
    All 5 steps in this procedure
    1. Add Public Collector Title.
    2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague.
    3. Add Spokesperson details. this image
    4. Add How it Works section: A short description about how everything works.
    5. Add Welcome Message: A short message from your collector's spokesperson.
  4. Add How it Works section: A short description about how everything works.
    Step 4 of 5: Add How it Works section: A short description about how everything works What this shows Step 4 of 5: Add How it Works section: A short description about how everything works. What this shows Shows what this covers for step 4 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 4 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add How it Works section: A short description about how everything works. The next step is to add Welcome Message: A short message from your collector's spokesperson. Step 4 of 5Image 5 of 16 What this coversAdd How it Works section: A short description about how everything works.
    Buttons and menus referenced Public Collector TitleEnabledisableSpokespersondetails.
    Next stepAdd Welcome Message: A short message from your collector's spokesperson.
    All 5 steps in this procedure
    1. Add Public Collector Title.
    2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague.
    3. Add Spokesperson details.
    4. Add How it Works section: A short description about how everything works. this image
    5. Add Welcome Message: A short message from your collector's spokesperson.
  5. Add Welcome Message: A short message from your collector's spokesperson.
    Step 5 of 5: Add Welcome Message: A short message from your collector's spokesperson What this shows Step 5 of 5: Add Welcome Message: A short message from your collector's spokesperson. What this shows Shows what this covers for step 5 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 5 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Welcome Message: A short message from your collector's spokesperson. Step 5 of 5Image 6 of 16 What this coversAdd Welcome Message: A short message from your collector's spokesperson.
    Buttons and menus referenced Public Collector TitleEnabledisableSpokespersondetails.
    All 5 steps in this procedure
    1. Add Public Collector Title.
    2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague.
    3. Add Spokesperson details.
    4. Add How it Works section: A short description about how everything works.
    5. Add Welcome Message: A short message from your collector's spokesperson. this image

Step 3: Setup Questionnaire Page

  1. Add up to 3 questions.
  2. Order them for a guided flow.
    Step 2 of 2: Order them for a guided flow What this shows Step 2 of 2: Order them for a guided flow. What this shows Shows what this covers for step 2 of 2 in the "Step 3: Setup Questionnaire Page" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 2 of 2 in the "Step 3: Setup Questionnaire Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you order them for a guided flow. For context, this section explains: Add Public Collector Title. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Add Spokesperson details. Add How it Works section: A short description about how everything works. Add Welcome Message: A short…. Step 2 of 2Image 7 of 16 What this coversOrder them for a guided flow.
    Buttons and menus referenced guided flow
    All 2 steps in this procedure
    1. Add up to 3 questions.
    2. Order them for a guided flow. this image

Step 4: Setup Attribution Page

After your questions, we ask respondents to identify themselves,  or to confirm their info when it's been preloaded with a personalised link.

  1. Add Headline.
  2. Add Message.
    Step 2 of 2: Add Message What this shows Step 2 of 2: Add Message. What this shows Shows what this covers for step 2 of 2 in the "Step 4: Setup Attribution Page" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 2 of 2 in the "Step 4: Setup Attribution Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Message. For context, this section explains: After your questions, we ask respondents to identify themselves, or to confirm their info when it's been preloaded with a personalised link. Step 2 of 2Image 8 of 16 What this coversAdd Message.
    Buttons and menus referenced Messageidentify themselves,Headline
    All 2 steps in this procedure
    1. Add Headline.
    2. Add Message. this image

Step 5: Thank You Page

  1. Add Headline.
  2. Add Message.
  3. Add Spokesperson's Email.
    Step 3 of 3: Add Spokesperson's Email What this shows Step 3 of 3: Add Spokesperson's Email. What this shows Shows what this covers for step 3 of 3 in the "Step 5: Thank You Page" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 3 of 3 in the "Step 5: Thank You Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Spokesperson's Email. For context, this section explains: After your questions, we ask respondents to identify themselves, or to confirm their info when it's been preloaded with a personalised link. Step 3 of 3Image 9 of 16 What this coversAdd Spokesperson's Email.
    Buttons and menus referenced Spokesperson's EmailHeadlineMessage
    All 3 steps in this procedure
    1. Add Headline.
    2. Add Message.
    3. Add Spokesperson's Email. this image

Step 6: Set Logo & Colors

  1. Enable and Add logo.
  2. Enable or Disable White Background Behind Logo.
  3. Set background, text, secondary text, accent, and button colors.
  4. Click Save.
    Step 4 of 5: Click Save What this shows Step 4 of 5: Click Save. What this shows Shows how to confirm for step 4 of 5 in the "Step 6: Set Logo & Colors" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 4 of 5 in the "Step 6: Set Logo & Colors" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Save. For context, this section explains: Enable and Add logo. Enable or Disable White Background Behind Logo. Set background, text, secondary text, accent, and button colors. Click Save. Click Preview to see exactly what your client will see when they open the collector to record their video review. The next step is to click Preview to see exactly what your client will see when they open the collector to record their video review. Step 4 of 5Image 10 of 16 How to confirmClick Save.
    Buttons and menus referenced SaveEnableAdd logoDisableWhiteBackgroundBehindLogobackgroundtextsecondaryaccent
    Next stepClick Preview to see exactly what your client will see when they open the collector to record their video review.
    All 5 steps in this procedure
    1. Enable and Add logo.
    2. Enable or Disable White Background Behind Logo.
    3. Set background, text, secondary text, accent, and button colors.
    4. Click Save. this image
    5. Click Preview to see exactly what your client will see when they open the collector to record their video review.
  5. Click Preview to see exactly what your client will see when they open the collector to record their video review.
    Step 5 of 5: Click Preview to see exactly what your client will see when they open… What this shows Step 5 of 5: Click Preview to see exactly what your client will see when they open the collector to record their video review. What this shows Shows what to click for step 5 of 5 in the "Step 6: Set Logo & Colors" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 5 of 5 in the "Step 6: Set Logo & Colors" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Preview to see exactly what your client will see when they open the collector to record their video review. Step 5 of 5Image 11 of 16 What to clickClick Preview to see exactly what your client will see when they open the collector to record their video review.
    Buttons and menus referenced PreviewEnableAdd logoDisableWhiteBackgroundBehindLogobackgroundtextsecondaryaccent
    All 5 steps in this procedure
    1. Enable and Add logo.
    2. Enable or Disable White Background Behind Logo.
    3. Set background, text, secondary text, accent, and button colors.
    4. Click Save.
    5. Click Preview to see exactly what your client will see when they open the collector to record their video review. this image

How to Share & Manage Video Testimonials

  1. From Video Testimonials → Collectors, locate your collector.
  2. Click Copy Link and share by email, chat, social, or QR.
    Step 2 of 2: Click Copy Link and share by email, chat, social, or QR What this shows Step 2 of 2: Click Copy Link and share by email, chat, social, or QR. What this shows Shows what to copy for step 2 of 2 in the "1. Via Link" section of "Reputation Management - Video Testimonials". This animation accompanies step 2 of 2 in the "1. Via Link" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Copy Link and share by email, chat, social, or QR. Step 2 of 2Image 12 of 16 What to copyClick Copy Link and share by email, chat, social, or QR.
    Buttons and menus referenced CopyLinkemail, chat, social, or QRVideoTestimonialsCollectorslocateyourcollector
    All 2 steps in this procedure
    1. From Video Testimonials → Collectors, locate your collector.
    2. Click Copy Link and share by email, chat, social, or QR. this image

2. Send a Video Review Request (Email/SMS/WhatsApp)

  1. Click Send Review Request or the share icon of the collector.
    Step 1 of 6: Click Send Review Request or the share icon of the collector What this shows Step 1 of 6: Click Send Review Request or the share icon of the collector. What this shows Shows what to click for step 1 of 6 in the "2. Send a Video Review Request (Email/SMS/WhatsApp)" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 1 of 6 in the "2. Send a Video Review Request (Email/SMS/WhatsApp)" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Send Review Request or the share icon of the collector. The next step is to select Contact. Step 1 of 6Image 13 of 16 What to clickClick Send Review Request or the share icon of the collector.
    Buttons and menus referenced SendReviewRequestshare iconContactEmailSMSWhatsAppOverrideVideoLinkSend Review Request
    Next stepSelect Contact.
    All 6 steps in this procedure
    1. Click Send Review Request or the share icon of the collector. this image
    2. Select Contact.
    3. Select Email, SMS, or WhatsApp.
    4. Use Override Video Link to choose which collector to include.
    5. Select Default Email/SMS/WhatsApp Template or pre-made custom templates.
    6. Click on Send Review Request.
  2. Select Contact.
  3. Select Email, SMS, or WhatsApp.
  4. Use Override Video Link to choose which collector to include.
  5. Select Default Email/SMS/WhatsApp Template or pre-made custom templates.
  6. Click on Send Review Request.
    Step 6 of 6: Click on Send Review Request What this shows Step 6 of 6: Click on Send Review Request. What this shows Shows what to click for step 6 of 6 in the "2. Send a Video Review Request (Email/SMS/WhatsApp)" section of "Reputation Management - Video Testimonials". This screenshot accompanies step 6 of 6 in the "2. Send a Video Review Request (Email/SMS/WhatsApp)" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click on Send Review Request. For context, this section explains: Click Send Review Request or the share icon of the collector. Select Contact. Select Email, SMS, or WhatsApp. Use Override Video Link to choose which collector to include. Select Default Email/SMS/WhatsApp Template or pre-made custom templates. Click on Send Review Request. Step 6 of 6Image 14 of 16 What to clickClick on Send Review Request.
    Buttons and menus referenced Send Review RequestSendReviewRequestshare iconContactEmailSMSWhatsAppOverrideVideoLink
    All 6 steps in this procedure
    1. Click Send Review Request or the share icon of the collector.
    2. Select Contact.
    3. Select Email, SMS, or WhatsApp.
    4. Use Override Video Link to choose which collector to include.
    5. Select Default Email/SMS/WhatsApp Template or pre-made custom templates.
    6. Click on Send Review Request. this image

How to Manage and Download Responses

  1. Open Reputation → Video Testimonials → Responses.
  2. Click any submission to view the video.
  3. Click Download to save the original file locally.
    Step 3 of 3: Click Download to save the original file locally What this shows Step 3 of 3: Click Download to save the original file locally. What this shows Shows how to confirm for step 3 of 3 in the "How to Manage and Download Responses" section of "Reputation Management - Video Testimonials". This animation accompanies step 3 of 3 in the "How to Manage and Download Responses" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Download to save the original file locally. Step 3 of 3Image 15 of 16 How to confirmClick Download to save the original file locally.
    Buttons and menus referenced DownloadReputationVideoTestimonialsResponsesClickanysubmission
    All 3 steps in this procedure
    1. Open Reputation → Video Testimonials → Responses.
    2. Click any submission to view the video.
    3. Click Download to save the original file locally. this image

How to Display Videos in the Review Widget

  1. Go to Reputation > Widgets.
  2. Create or Edit a Review Widget.
  3. Select Review Type as Video Testimonials.
  4. Choose Video Testimonial Source as the collector you want to display.
  5. Choose widget type, number of reviews, override video link and enable or disable powered by.
  6. Click Save.
    Step 6 of 6: Click Save What this shows Step 6 of 6: Click Save. What this shows Shows how to confirm for step 6 of 6 in the "How to Display Videos in the Review Widget" section of "Reputation Management - Video Testimonials". This animation accompanies step 6 of 6 in the "How to Display Videos in the Review Widget" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Save. For context, this section explains: Go to Reputation > Widgets. Create or Edit a Review Widget. Select Review Type as Video Testimonials. Choose Video Testimonial Source as the collector you want to display. Choose widget type, number of reviews, override video link and enable or disable powered by. Click Save. The navigation path used here is Reputation > Widgets. Step 6 of 6Path: Reputation > WidgetsImage 16 of 16 How to confirmClick Save.
    Buttons and menus referenced SaveReputationWidgetsCreateEditReviewTypeVideoTestimonialsTestimonialSourcewidget
    All 6 steps in this procedure
    1. Go to Reputation > Widgets.
    2. Create or Edit a Review Widget.
    3. Select Review Type as Video Testimonials.
    4. Choose Video Testimonial Source as the collector you want to display.
    5. Choose widget type, number of reviews, override video link and enable or disable powered by.
    6. Click Save. this image

Frequently Asked Questions

Q: Do customers need to install an app to record a video?

No. They can record or upload directly from desktop or mobile using the collector link.

Q: What’s the maximum video length?

Up to 2 minutes 30 seconds per submission.

Q: How many questions can I add to a collector?

Up to three questions in the Questionnaire step.

Q: Can I create more than one collector?

Yes. You can create unlimited collectors per location, and you can clone existing ones.

Q: Where do I find submitted videos?

Go to Reputation → Video Testimonials → Responses to view and download them.

Q: Can I show only certain videos on my site?

Yes. Use the per‑collector filter in the Review Widget to display videos from a specific collector.

Q: Which channels support sending the collector link?

Email, SMS, and WhatsApp via Send Review Request.

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