# Reputation Management - Video Testimonials > Collect customer video reviews in Reputation management in GHL Customer Care. Create collectors; send via Email/SMS/WhatsApp; manage and display in Review Widgets. - Source: https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/video-testimonials/reputation-management-video-testimonials - Section: Reputation Management & Reviews / Video Testimonials - Reading time: 4 min - Images: 16, each explained below - Modified on Tue, 28 Apr at 4:11 PM --- Video Testimonials lets your business collect authentic customer video reviews and publish them on your website—directly from GHL Customer Care. Create branded Video Collectors, send requests via Email, SMS, or WhatsApp, manage responses, and display them in Review Widgets. This guide covers setup, sending, management, and display best practices. --- **TABLE OF CONTENTS** - [What is Video Testimonials in Reputation Management?](#what-is-video-testimonials-in-reputation-management)[](#key-benefits-of-video-testimonials) - [Key Benefits of Video Testimonials](#key-benefits-of-video-testimonials)[](#how-to-create-video-collectors) - [How To Create Video Collectors](#how-to-create-video-collectors)[](#how-to-share-and-manage-video-testimonials) - [How to Share & Manage Video Testimonials](#how-to-share-and-manage-video-testimonials)[](#how-to-manage-and-download-responses) - [How to Manage and Download Responses](#how-to-manage-and-download-responses)[](#how-to-display-videos-in-the-review-widget) - [How to Display Videos in the Review Widget](#how-to-display-videos-in-the-review-widget)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Video Testimonials in Reputation Management?** Educational description:Video Testimonials is a Reputation feature that allows you to collect customer video reviews using shareable, branded “**Video** **Collectors**.” Contacts can record or upload a video from desktop or mobile (no app required). Collected videos can then be reviewed internally and showcased on your site using the Review Widget. --- ## **Key Benefits of Video Testimonials** - **Authenticity:** Real faces and voices build trust far faster than text-only reviews. - **Frictionless capture:** Contacts record or upload from any modern device—no app required. - **Brand control:** Customize collector branding (logo, background, text, accent, button colors) to match your visual identity. - **Flexible distribution:** Share direct links or send via Email, SMS, or WhatsApp from GHL Customer Care. - **Centralized management:** View and download all submissions in the Responses tab. - **Easy showcasing:** Add videos to your existing Review Widget, with layout options and per‑collector filtering. - **Performance guardrails:** Each video is capped at 2 minutes 30 seconds to keep files lightweight and watchable. --- ## **How To Create Video Collectors** Follow these steps to create a video collector. ### **Step 1:** Create a Video Collector 1. Login to your sub-account. 2. Go to **Reputation** → **Video Testimonials**. ![Step 2 of 3: Go to Reputation → Video Testimonials](https://jumpshare.com/share/VqgfyloSbiBdNL11RcZz+/Screen+Shot+2025-11-27+at+7.32.45+PM.png) **Step 2 of 3: Go to Reputation → Video Testimonials** This screenshot accompanies step 2 of 3 in the "Step 1: Create a Video Collector" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you go to Reputation → Video Testimonials. For context, this section explains: Login to your sub-account. Go to Reputation → Video Testimonials. Click + Create Collector or Create a Collector button. The next step is to click + Create Collector or Create a Collector button. - Where to go: Go to Reputation → Video Testimonials. - Controls: Reputation, Video Testimonials, + Create Collector or Create a Collector - Next: Click + Create Collector or Create a Collector button. Full procedure: 1. Login to your sub-account. 2. Go to Reputation → Video Testimonials. <- this image 3. Click + Create Collector or Create a Collector button. 3. Click **\+ Create Collector or Create a Collector** button. ![Step 3 of 3: Click + Create Collector or Create a Collector button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059385390/original/a5Bwg2mIkgGRZqYNdJCy7NyAU9PY0NlKMQ.jpeg) **Step 3 of 3: Click + Create Collector or Create a Collector button** This screenshot accompanies step 3 of 3 in the "Step 1: Create a Video Collector" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click + Create Collector or Create a Collector button. - What to click: Click + Create Collector or Create a Collector button. - Controls: + Create Collector or Create a Collector, Reputation, Video Testimonials Full procedure: 1. Login to your sub-account. 2. Go to Reputation → Video Testimonials. 3. Click + Create Collector or Create a Collector button. <- this image ### **Step 2:** Setup Welcome Page 1. Add **Public Collector Title**. ![Step 1 of 5: Add Public Collector Title](https://jumpshare.com/share/fwLsUTx7DFKNM8vu61q5+/Screen+Shot+2025-11-27+at+7.50.19+PM.png) **Step 1 of 5: Add Public Collector Title** This screenshot accompanies step 1 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Public Collector Title. For context, this section explains: Add Public Collector Title. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Add Spokesperson details. Add How it Works section: A short description about how everything works. Add Welcome Message: A short…. The next step is to enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. - What this covers: Add Public Collector Title. - Controls: Public Collector Title, Enable, disable, Spokesperson, details. - Next: Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Full procedure: 1. Add Public Collector Title. <- this image 2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. 3. Add Spokesperson details. 4. Add How it Works section: A short description about how everything works. 5. Add Welcome Message: A short message from your collector's spokesperson. 2. **Enable** or **disable** **Spokesperson** **Image:** Make your collector personal with a friendly face from your company. This can be you or a colleague. 3. Add **Spokesperson** **details.** ![Step 3 of 5: Add Spokesperson details](https://jumpshare.com/share/hX0EPT7tDzFcttU03uqA+/Screen+Shot+2025-11-27+at+7.51.26+PM.png) **Step 3 of 5: Add Spokesperson details** This screenshot accompanies step 3 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Spokesperson details. For context, this section explains: Add Public Collector Title. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Add Spokesperson details. Add How it Works section: A short description about how everything works. Add Welcome Message: A short…. The next step is to add How it Works section: A short description about how everything works. - What this covers: Add Spokesperson details. - Controls: Spokesperson, details., Public Collector Title, Enable, disable - Next: Add How it Works section: A short description about how everything works. Full procedure: 1. Add Public Collector Title. 2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. 3. Add Spokesperson details. <- this image 4. Add How it Works section: A short description about how everything works. 5. Add Welcome Message: A short message from your collector's spokesperson. 4. Add **How it Works section:** A short description about how everything works. ![Step 4 of 5: Add How it Works section: A short description about how everything works](https://jumpshare.com/share/1Ch6ZE8LQPzaONtWHEbk+/Screen+Shot+2025-11-27+at+7.52.46+PM.png) **Step 4 of 5: Add How it Works section: A short description about how everything works** This screenshot accompanies step 4 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add How it Works section: A short description about how everything works. The next step is to add Welcome Message: A short message from your collector's spokesperson. - What this covers: Add How it Works section: A short description about how everything works. - Controls: Public Collector Title, Enable, disable, Spokesperson, details. - Next: Add Welcome Message: A short message from your collector's spokesperson. Full procedure: 1. Add Public Collector Title. 2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. 3. Add Spokesperson details. 4. Add How it Works section: A short description about how everything works. <- this image 5. Add Welcome Message: A short message from your collector's spokesperson. 5. Add **Welcome Message:** A short message from your collector's spokesperson. ![Step 5 of 5: Add Welcome Message: A short message from your collector's spokesperson](https://jumpshare.com/share/fLTUjohlT2TIdYQTrNBG+/Screen+Shot+2025-11-27+at+7.53.47+PM.png) **Step 5 of 5: Add Welcome Message: A short message from your collector's spokesperson** This screenshot accompanies step 5 of 5 in the "Step 2: Setup Welcome Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Welcome Message: A short message from your collector's spokesperson. - What this covers: Add Welcome Message: A short message from your collector's spokesperson. - Controls: Public Collector Title, Enable, disable, Spokesperson, details. Full procedure: 1. Add Public Collector Title. 2. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. 3. Add Spokesperson details. 4. Add How it Works section: A short description about how everything works. 5. Add Welcome Message: A short message from your collector's spokesperson. <- this image ### **Step 3:** Setup Questionnaire Page 1. Add up to **3** questions. 2. Order them for a **guided flow**. ![Step 2 of 2: Order them for a guided flow](https://jumpshare.com/share/hnMRa0ybKAaOGKTR3hkM+/Screen+Shot+2025-11-27+at+8.05.48+PM.png) **Step 2 of 2: Order them for a guided flow** This screenshot accompanies step 2 of 2 in the "Step 3: Setup Questionnaire Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you order them for a guided flow. For context, this section explains: Add Public Collector Title. Enable or disable Spokesperson Image: Make your collector personal with a friendly face from your company. This can be you or a colleague. Add Spokesperson details. Add How it Works section: A short description about how everything works. Add Welcome Message: A short…. - What this covers: Order them for a guided flow. - Controls: guided flow Full procedure: 1. Add up to 3 questions. 2. Order them for a guided flow. <- this image ### **Step 4:** Setup Attribution Page After your questions, we ask respondents to **identify themselves,**  or to confirm their info when it's been preloaded with a personalised link. 1. Add **Headline**. 2. Add **Message**. ![Step 2 of 2: Add Message](https://jumpshare.com/share/8W7duvySYxPLj8eVrKm8+/Screen+Shot+2025-11-27+at+8.09.19+PM.png) **Step 2 of 2: Add Message** This screenshot accompanies step 2 of 2 in the "Step 4: Setup Attribution Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Message. For context, this section explains: After your questions, we ask respondents to identify themselves, or to confirm their info when it's been preloaded with a personalised link. - What this covers: Add Message. - Controls: Message, identify themselves,, Headline Full procedure: 1. Add Headline. 2. Add Message. <- this image ### **Step 5:** Thank You Page 1. Add **Headline**. 2. Add **Message**. 3. Add **Spokesperson's Email**. ![Step 3 of 3: Add Spokesperson's Email](https://jumpshare.com/share/z9pJtDx1qCqfEebwiBkR+/Screen+Shot+2025-11-27+at+8.14.31+PM.png) **Step 3 of 3: Add Spokesperson's Email** This screenshot accompanies step 3 of 3 in the "Step 5: Thank You Page" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you add Spokesperson's Email. For context, this section explains: After your questions, we ask respondents to identify themselves, or to confirm their info when it's been preloaded with a personalised link. - What this covers: Add Spokesperson's Email. - Controls: Spokesperson's Email, Headline, Message Full procedure: 1. Add Headline. 2. Add Message. 3. Add Spokesperson's Email. <- this image ### **Step 6:** Set Logo & Colors 1. **Enable** and **Add logo**. 2. **Enable** or **Disable** **White** **Background** **Behind** **Logo**. 3. Set **background**, **text**, **secondary** **text**, **accent**, and **button** **colors**. 4. Click **Save**. ![Step 4 of 5: Click Save](https://jumpshare.com/share/CXsWO5GWj4Qt9oEbecNf+/Screen+Shot+2025-11-27+at+8.25.04+PM.png) **Step 4 of 5: Click Save** This screenshot accompanies step 4 of 5 in the "Step 6: Set Logo & Colors" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Save. For context, this section explains: Enable and Add logo. Enable or Disable White Background Behind Logo. Set background, text, secondary text, accent, and button colors. Click Save. Click Preview to see exactly what your client will see when they open the collector to record their video review. The next step is to click Preview to see exactly what your client will see when they open the collector to record their video review. - How to confirm: Click Save. - Controls: Save, Enable, Add logo, Disable, White, Background, Behind, Logo, background, text, secondary, accent - Next: Click Preview to see exactly what your client will see when they open the collector to record their video review. Full procedure: 1. Enable and Add logo. 2. Enable or Disable White Background Behind Logo. 3. Set background, text, secondary text, accent, and button colors. 4. Click Save. <- this image 5. Click Preview to see exactly what your client will see when they open the collector to record their video review. 5. Click **Preview** to see exactly what your client will see when they open the collector to record their video review. ![Step 5 of 5: Click Preview to see exactly what your client will see when they open…](https://jumpshare.com/share/cSGrkW7hCcD6hnMiwCoT+/Screen+Shot+2025-11-27+at+9.00.42+PM.png) **Step 5 of 5: Click Preview to see exactly what your client will see when they open…** This screenshot accompanies step 5 of 5 in the "Step 6: Set Logo & Colors" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Preview to see exactly what your client will see when they open the collector to record their video review. - What to click: Click Preview to see exactly what your client will see when they open the collector to record their video review. - Controls: Preview, Enable, Add logo, Disable, White, Background, Behind, Logo, background, text, secondary, accent Full procedure: 1. Enable and Add logo. 2. Enable or Disable White Background Behind Logo. 3. Set background, text, secondary text, accent, and button colors. 4. Click Save. 5. Click Preview to see exactly what your client will see when they open the collector to record their video review. <- this image --- ## **How to Share & Manage Video Testimonials** ### **1\. Via Link** 1. From **Video** **Testimonials** → **Collectors**, **locate** **your** **collector**. 2. Click **Copy** **Link** and share by **email, chat, social, or QR**. ![Step 2 of 2: Click Copy Link and share by email, chat, social, or QR](https://jumpshare.com/share/0XyIYWbhUeZvpNnjiIR4+/GIF+Recording+2025-11-27+at+9.41.51+PM.gif) **Step 2 of 2: Click Copy Link and share by email, chat, social, or QR** This animation accompanies step 2 of 2 in the "1. Via Link" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Copy Link and share by email, chat, social, or QR. - What to copy: Click Copy Link and share by email, chat, social, or QR. - Controls: Copy, Link, email, chat, social, or QR, Video, Testimonials, Collectors, locate, your, collector Full procedure: 1. From Video Testimonials → Collectors, locate your collector. 2. Click Copy Link and share by email, chat, social, or QR. <- this image ### **2\. Send a Video Review Request (Email/SMS/WhatsApp)** 1. Click **Send** **Review** **Request** or the **share icon** of the collector. ![Step 1 of 6: Click Send Review Request or the share icon of the collector](https://jumpshare.com/share/T9DURcaVubhhe1bwin4T+/Screen+Shot+2025-11-27+at+9.43.15+PM.png) **Step 1 of 6: Click Send Review Request or the share icon of the collector** This screenshot accompanies step 1 of 6 in the "2. Send a Video Review Request (Email/SMS/WhatsApp)" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Send Review Request or the share icon of the collector. The next step is to select Contact. - What to click: Click Send Review Request or the share icon of the collector. - Controls: Send, Review, Request, share icon, Contact, Email, SMS, WhatsApp, Override, Video, Link, Send Review Request - Next: Select Contact. Full procedure: 1. Click Send Review Request or the share icon of the collector. <- this image 2. Select Contact. 3. Select Email, SMS, or WhatsApp. 4. Use Override Video Link to choose which collector to include. 5. Select Default Email/SMS/WhatsApp Template or pre-made custom templates. 6. Click on Send Review Request. 2. Select **Contact**. 3. Select **Email**, **SMS**, or **WhatsApp**. 4. Use **Override** **Video** **Link** to choose which collector to include. 5. Select Default Email/SMS/WhatsApp Template or pre-made custom templates. 6. Click on **Send Review Request**. ![Step 6 of 6: Click on Send Review Request](https://jumpshare.com/share/lWRSNbGGsMwhqaikRmEv+/Screen+Shot+2025-11-27+at+9.51.38+PM.png) **Step 6 of 6: Click on Send Review Request** This screenshot accompanies step 6 of 6 in the "2. Send a Video Review Request (Email/SMS/WhatsApp)" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click on Send Review Request. For context, this section explains: Click Send Review Request or the share icon of the collector. Select Contact. Select Email, SMS, or WhatsApp. Use Override Video Link to choose which collector to include. Select Default Email/SMS/WhatsApp Template or pre-made custom templates. Click on Send Review Request. - What to click: Click on Send Review Request. - Controls: Send Review Request, Send, Review, Request, share icon, Contact, Email, SMS, WhatsApp, Override, Video, Link Full procedure: 1. Click Send Review Request or the share icon of the collector. 2. Select Contact. 3. Select Email, SMS, or WhatsApp. 4. Use Override Video Link to choose which collector to include. 5. Select Default Email/SMS/WhatsApp Template or pre-made custom templates. 6. Click on Send Review Request. <- this image --- ## **How to Manage and Download Responses** 1. Open **Reputation** → **Video** **Testimonials** → **Responses**. 2. **Click** **any** **submission** to view the video. 3. Click **Download** to save the original file locally. ![Step 3 of 3: Click Download to save the original file locally](https://jumpshare.com/share/5MaLuBcvjHZ4kGMdJ2n5+/GIF+Recording+2025-11-27+at+9.56.04+PM.gif) **Step 3 of 3: Click Download to save the original file locally** This animation accompanies step 3 of 3 in the "How to Manage and Download Responses" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Download to save the original file locally. - How to confirm: Click Download to save the original file locally. - Controls: Download, Reputation, Video, Testimonials, Responses, Click, any, submission Full procedure: 1. Open Reputation → Video Testimonials → Responses. 2. Click any submission to view the video. 3. Click Download to save the original file locally. <- this image --- ## **How to Display Videos in the Review Widget** 1. Go to **Reputation** > **Widgets**. 2. **Create** or **Edit** a Review Widget. 3. Select **Review** **Type** as **Video** **Testimonials**. 4. Choose **Video** **Testimonial** **Source** as the collector you want to display. 5. Choose **widget** **type**, **number** **of** **reviews**, **override** **video** **link** and **enable** or **disable** **powered by**. 6. Click **Save**. ![Step 6 of 6: Click Save](https://jumpshare.com/share/MajrGgax40XeaxAopVog+/GIF+Recording+2025-11-27+at+9.58.58+PM.gif) **Step 6 of 6: Click Save** This animation accompanies step 6 of 6 in the "How to Display Videos in the Review Widget" section of "Reputation Management - Video Testimonials". At this point in the walkthrough you click Save. For context, this section explains: Go to Reputation > Widgets. Create or Edit a Review Widget. Select Review Type as Video Testimonials. Choose Video Testimonial Source as the collector you want to display. Choose widget type, number of reviews, override video link and enable or disable powered by. Click Save. The navigation path used here is Reputation > Widgets. - Path: Reputation > Widgets - How to confirm: Click Save. - Controls: Save, Reputation, Widgets, Create, Edit, Review, Type, Video, Testimonials, Testimonial, Source, widget Full procedure: 1. Go to Reputation > Widgets. 2. Create or Edit a Review Widget. 3. Select Review Type as Video Testimonials. 4. Choose Video Testimonial Source as the collector you want to display. 5. Choose widget type, number of reviews, override video link and enable or disable powered by. 6. Click Save. <- this image --- ## **Frequently Asked Questions** **Q: Do customers need to install an app to record a video?** No. They can record or upload directly from desktop or mobile using the collector link. **Q: What’s the maximum video length?** Up to **2** minutes **30** seconds per submission. **Q: How many questions can I add to a collector?** Up to three questions in the Questionnaire step. **Q: Can I create more than one collector?** Yes. You can create unlimited collectors per location, and you can clone existing ones. **Q: Where do I find submitted videos?** Go to Reputation → Video Testimonials → Responses to view and download them. **Q: Can I show only certain videos on my site?** Yes. Use the per‑collector filter in the Review Widget to display videos from a specific collector. **Q: Which channels support sending the collector link?** Email, SMS, and WhatsApp via Send Review Request. --- ## **Related Articles** - [Customizing Review Widgets in Reputation](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/customizing-review-widgets-in-reputation) - [How to Send Review Requests](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-review-requests)  - [Reputation - Breaking Down the Reputation Overview Dashboard](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/reputation-breaking-down-the-reputation-overview-dashboard) - [](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/customizing-review-widgets-in-reputation)[Attaching Images to Review Requests](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/attaching-images-to-review-requests) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com