This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your GHL Customer Care phone number. This allows you to use GHL Customer Care's Voice AI without changing your existing branded phone number on business cards, websites, or online directories. Follow the step-by-step instructions below based on your phone carrier.

TABLE OF CONTENTS

• Why Forward Calls Into GHL Customer Care?
• How Call Forwarding Works
• Setting Up Call Forwarding for Major Carriers

  • Verizon Wireless

  • AT&T (Mobile)

  • AT&T (Business)

  • T-Mobile

  • Xfinity Mobile

  • Spectrum Mobile

  • Other Carriers

• Frequently Asked Questions

Why Forward Calls Into GHL Customer Care?

Call forwarding allows you to seamlessly connect your personal or business phone number with GHL Customer Care's Voice AI system. By forwarding calls to your GHL Customer Care phone number, you can:

• Leverage Voice AI: Enhance customer communication with AI-powered call handling and transcription.
• Maintain Your Existing Number: Keep your current phone number visible to customers without needing to update it on marketing materials or directories.
• Streamline Operations: Ensure all incoming calls are managed through your GHL Customer Care account for better tracking and management.

How Call Forwarding Works

When call forwarding is enabled, incoming calls to your personal number (cell or landline) will be automatically redirected to your GHL Customer Care phone number. GHL Customer Care then handles the calls using its advanced Voice AI capabilities.

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Avoid Call Forwarding Loops

Before enabling call forwarding, make sure your phone routing will not send the call back to the original number.

Warning: Avoid a Call Redirect Loop

A redirect loop can occur when Number A forwards to Number B, and Number B is configured to route or forward calls back to Number A. This can cause calls to repeatedly redirect between the two numbers.

Before completing your setup, verify that your GHL Customer Care phone number, forwarding number, user phone number, and Business Profile phone number do not create a path that routes the call back to the original forwarding number.

Test Your Setup

After enabling call forwarding:

1. Use a different phone to call the original number you configured to forward.

2. Confirm that the call successfully reaches your GHL Customer Care phone number and follows the expected inbound call flow.

3. Make sure the call does not repeatedly reconnect, replay the same audio, or create multiple inbound calls in Conversations.

4. If you experience repeated calls or unexpected routing, disable call forwarding and review your phone configuration before testing again.

If calls repeatedly redirect between numbers, follow the troubleshooting steps in How To Fix - Phone Call Redirect Loop.

Setting Up Call Forwarding for Major Carriers

Follow the steps below based on your carrier. If you don’t see your carrier, refer to their specific support page for detailed instructions.

Verizon Wireless

1. There are a few ways to forward calls from your Verizon Wireless phone to your GHL Customer Care phone number:
   • To Forward ALL CALLS: dial *72 followed by your GHL Customer Care phone number (e.g., *72 555-555-5555).
   • To Forward MISSED CALLS(unanswered calls or calls that receive a busy signal): Dial *71 followed by your GHL Customer Care phone number (e.g., *71 555-555-5555).
2. Press Call.
3. Wait for a confirmation tone or message.
4. To deactivate call forwarding, dial *73.

Learn More at Verizon Wireless Support

AT&T (Mobile)

1. Dial *21 followed by your GHL Customer Care phone number (e.g., *21 555-555-5555).
2. Press Call or Send.
3. Wait for the confirmation tone.
4. To deactivate, dial #21#.

Learn More at AT&T Wireless Support

AT&T (Business)

1. Dial *72 on your landline phone and listen for the dial tone.
2. Enter your GHL Customer Care phone number (e.g., 555-555-5555).
3. Wait for the confirmation tone. The system will then place a call to the number to which calls will be forwarded. If the forward-to party answers the call, the feature is activated.
4. To deactivate call forwarding, dial *73.

Learn More at AT&T Business Support

T-Mobile

1. There are a few ways to forward calls from your T-Mobile phone to your GHL Customer Care phone number:
   • To Forward ALL CALLS: dial **21*1 + your GHL Customer Care phone number + # (e.g., **21*1555-555-5555#)
   • To Forward MISSED CALLS(unanswered calls or calls that receive a busy signal): Dial **61*1 + your GHL Customer Care phone number + # (e.g., **61*1555-555-5555#).
2. Press Call.
3. To deactivate call forwarding, dial ##61# or ##21#, respectively.

Learn More at T-Mobile Support

Xfinity Mobile

1. There are a few ways to forward calls from your Xfinity Mobile phone to your GHL Customer Care phone number:
   • To Forward ALL CALLS: dial *72 followed by your GHL Customer Care phone number (e.g., *72 555-555-5555).
   • To Forward MISSED CALLS(unanswered calls or calls that receive a busy signal): Dial *71 followed by your GHL Customer Care phone number (e.g., *71 555-555-5555).
2. Press Call.
3. Listen for a confirmation tone.
4. To turn off call forwarding, dial *73.

Learn More at Xfinity Mobile Support

Spectrum Mobile

1. There are a few ways to forward calls from your Spectrum Mobile phone to your GHL Customer Care phone number:
   • To Forward ALL CALLS: dial *72 followed by your GHL Customer Care phone number (e.g., *72 555-555-5555).
   • To Forward MISSED CALLS(unanswered calls or calls that receive a busy signal): Dial *71 followed by your GHL Customer Care phone number (e.g., *71 555-555-5555).
2. Press Call and wait for the confirmation tone.
3. To deactivate, dial *73.

Learn More at Spectrum Mobile Support

Other Carriers

If your carrier is not listed above, either reach out to them directly or try the following steps:

1. To Forward ALL CALLS:
   • Dial *72 on your phone and listen for the dial tone.
   • Enter your GHL Customer Care phone number (e.g., 555-555-5555).
   • Wait for the confirmation tone.
   • To deactivate call forwarding, dial *73.
2. To Forward MISSED CALLS(unanswered calls or calls that receive a busy signal):
   • Dial *92 on your phone and listen for the dial tone.
   • Enter your GHL Customer Care phone number (e.g., 555-555-5555).
   • Wait for the confirmation tone.
   • To deactivate call forwarding, dial *93.

Frequently Asked Questions

Q: Can I forward calls from multiple numbers to GHL Customer Care?

Yes, as long as each number supports call forwarding, you can forward multiple numbers to your GHL Customer Care phone number.

Q: Will callers know their calls are being forwarded?

No, call forwarding is seamless, and the caller won’t be notified of the redirection.

Q: Can I still make calls from my personal number after setting up call forwarding?

Yes, call forwarding only affects incoming calls. Outgoing calls from your personal number remain unaffected.

Q: Does call forwarding work internationally?

It depends on your carrier. Contact your carrier to verify if international call forwarding is supported.

Q: What should I do if my forwarded calls keep repeating or looping?

If calls repeatedly reconnect, play the same audio, or appear multiple times in Conversations, you may have created a phone call redirect loop.

Disable call forwarding temporarily and check that your forwarding number, user phone number, and Business Profile phone number are not routing calls back to the original number.