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Number Intelligence - Spam Detection, Caller ID & SMS Validation
Number Intelligence helps GHL Customer Care evaluate incoming callers and validate phone numbers before the first outbound SMS. It combines Spam Detection , Name Lookup , and Number Validation into one setting so…
7 min3Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)
Twilio Webhook Configuration Setting Up Webhooks for Incoming Calls, Messages & Call Status Updates Configure Twilio to send inbound calls, incoming SMS/MMS messages, and call status updates to the correct…
8 min8Call Forwarding to Your GHL Customer Care Phone Number
This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your GHL Customer Care phone number. This allows you to use GHL Customer Care's Voice AI without changing…
5 min1Understanding Default Phone Preferences for New Sub-Accounts
When creating new sub-accounts, certain settings are pre-applied to streamline the setup process. These settings ensure that sub-accounts are configured optimally from the start, reducing manual adjustments. However…
3 min2How to Create and Use Call Scripts in Web & App Dialers
Call Scripts provide reusable talking points and conversation guidance that agents can view directly during live calls in supported GHL Customer Care dialers. This article explains how to create and manage Call Scripts…
4 min8The Phone Dialer Overview
Communications The Phone Dialer Overview Use GHL Customer Care's Web Dialer to place outbound calls, manage active conversations, transfer calls, and configure audio devices without leaving the platform. What You'll…
9 min2Moving Phone Numbers: Migration Guide
Phone Number Migration & Porting Moving Phone Numbers: Migration & Porting Guide Choose the correct process for moving one phone number or an entire VoIP inventory between LC Phone, Twilio, GHL Customer Care…
12 minUnderstanding the 5% Markup on Phone System Pass-Through Charges
GHL Customer Care Phone System billing separates standard usage costs, selected pass-through charges, and any agency-configured rebilling. A fixed 5% location-level markup currently applies to specific Phone System…
6 min3Audio Device Settings in the Web Dialer
Voice Calling Audio Device Settings in the Web Dialer Take full control over your call audio by selecting exactly which devices ring and handle audio during calls. What You'll Learn The web dialer audio settings give…
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