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My CRM Data is Loading Slowly What Can I Do?

Data loading slowly

1 min read237 words2 explained imagesUpdated Fri, 25 Feb, 2022 at 1:49 AM
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  1. Step 1: Login using an incognito window and check if it is still happening.
  2. Step 2: Ask the user to please clear browser cache and reload the page. The user will need to sign in again.
  3. Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again.
  4. Step 4: Try different browsers like Firefox or Safari or Chrome. If it still fails, follow the next step.
  5. Step 5: Go to the page where you see this happening and right click > Click on Inspect > Console > Take a screenshot of the error message that you see here and raise a ticket.

If you or your customer are facing issue with your dashboard loading slowly or it takes a while for the data to show up on a specific module, please follow the troubleshooting steps below:

Step 1: Login using an incognito window and check if it is still happening. 

If this does not resolve the issue, it has something to do with the browser cache. Please proceed to the next step below

Step 1: Login using an incognito window and check if it is still happening. (image 1 of 2) What this shows If this does not resolve the issue, it has something to do with the browser cache. What this shows Illustrates the "Step 1: Login using an incognito window and check if it is still happening." section of "My CRM Data is Loading Slowly What Can I Do?". This animation appears in the "Step 1: Login using an incognito window and check if it is still happening." section of "My CRM Data is Loading Slowly What Can I Do?". The text alongside this image reads: If this does not resolve the issue, it has something to do with the browser cache. Please proceed to the next step below. Immediately after, the guide continues: To clear cache please paste the URL in your preferred browser. Image 1 of 2 What this coversIf this does not resolve the issue, it has something to do with the browser cache. Please proceed to the next step below Next stepTo clear cache please paste the URL in your preferred browser.

Step 2: Ask the user to please clear browser cache and reload the page. The user will need to sign in again. 

To clear cache please paste the URL in your preferred browser. 

  • Chrome: chrome://settings/siteData
  • Edge: edge://settings/clearBrowserData?search=cache
If you do not see your browser, please google further instructions on how to clear your cookies/ cache

If this does not work please proceed to the next step below

Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again. 

Proceed to step 2, if this step does not resolve the issue.

Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again. (image 2 of 2) What this shows Proceed to step 2, if this step does not resolve the issue. What this shows Illustrates the "Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again." section of "My CRM Data is Loading Slowly What Can I Do?". This screenshot appears in the "Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again." section of "My CRM Data is Loading Slowly What Can I Do?". The text alongside this image reads: Proceed to step 2, if this step does not resolve the issue. Image 2 of 2 What this coversProceed to step 2, if this step does not resolve the issue.

Step 4: Try different browsers like Firefox or Safari or Chrome. If it still fails, follow the next step.

Step 5: Go to the page where you see this happening and right click > Click on Inspect > Console > Take a screenshot of the error message that you see here and raise a ticket.

Step 5: Go to the page where you see this happening and right click > Click on Inspect > Console > Take a screenshot of the error message that you see here and raise a ticket. (video 1) Open in a new tab

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