# My CRM Data is Loading Slowly What Can I Do?

> Data loading slowly

- Source: https://docs.ghlcustomercare.com/docs/miscellaneous/ux-issues/my-crm-data-is-loading-slowly-what-can-i-do
- Section: Miscellaneous / UX Issues
- Reading time: 1 min
- Images: 2, each explained below
- Modified on Fri, 25 Feb, 2022 at 1:49 AM

---
#### If you or your customer are facing issue with your dashboard loading slowly or it takes a while for the data to show up on a specific module, please follow the troubleshooting steps below:

## **Step 1:** Login using an **incognito window** and check if it is still happening. 

If this does not resolve the issue, it has something to do with the browser cache. Please proceed to the next step below

![Step 1: Login using an incognito window and check if it is still happening. (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48194269767/original/1IAKLhCYcJZpCztElgqhO-okHu0QPkhPTg.gif)

**Step 1: Login using an incognito window and check if it is still happening. (image 1 of 2)**

This animation appears in the "Step 1: Login using an incognito window and check if it is still happening." section of "My CRM Data is Loading Slowly What Can I Do?". The text alongside this image reads: If this does not resolve the issue, it has something to do with the browser cache. Please proceed to the next step below. Immediately after, the guide continues: To clear cache please paste the URL in your preferred browser.
- What this covers: If this does not resolve the issue, it has something to do with the browser cache. Please proceed to the next step below
- Next: To clear cache please paste the URL in your preferred browser.

## **Step 2:** Ask the user to please **clear browser cache** and reload the page. The user will need to sign in again. 

To clear cache please paste the URL in your preferred browser. 

-   Chrome: chrome://settings/siteData
-   Edge: edge://settings/clearBrowserData?search=cache

If you do not see your browser, please google further instructions on how to clear your cookies/ cache

If this does not work please proceed to the next step below

## **Step 3:** If the issue is still happening, this might be because of an **extension(s)** installed on their browser. Ask the user to disable all the extensions and check again. 

Proceed to step 2, if this step does not resolve the issue.

![Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48194324559/original/wmg9Cw98teEL4mP1jxjDY-zKVqm7vnPfwg.png)

**Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again. (image 2 of 2)**

This screenshot appears in the "Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again." section of "My CRM Data is Loading Slowly What Can I Do?". The text alongside this image reads: Proceed to step 2, if this step does not resolve the issue.
- What this covers: Proceed to step 2, if this step does not resolve the issue.

## **Step 4:** Try different browsers like Firefox or Safari or Chrome. If it still fails, follow the next step.

## **Step 5:** Go to the page where you see this happening and **right click > Click on Inspect > Console > Take a screenshot of the error message that you see here and raise a ticket.**

[](https://www.loom.com/share/62c1aa1e95f543a7a868c399859b5e51)

---

Documentation for GHL Customer Care. Support: support@ghlcustomercare.com