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How to Create Polls in Community Posts

Learn how to create polls directly in Community posts, add options, allow multiple answers, control result visibility, and set an end date in GHL Customer Care.

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  1. Key Benefits of Community Polls
  2. How To Create Polls in Community Posts
  3. Frequently Asked Questions
  4. Related Articles

Create polls directly inside Community posts to collect feedback and increase engagement without leaving the feed. Community Polls let you add answer options, choose how votes work, control result visibility, and optionally close the poll automatically at a set time. This article covers what the feature does, how to set it up, and what members will see after the poll is published.

TABLE OF CONTENTS

What are Polls in Community Posts?

Community Polls are native poll posts inside GHL Customer Care Communities. They help you gather quick feedback in the same place where members already read posts, comment, and engage with content in the Community feed. GHL Customer Care Communities already support post-based engagement and content management, so polls fit directly into that existing workflow.

Community Polls support:

  • 2 to 10 answer options
  • Single-select or multi-select voting
  • Optional result visibility for members
  • Optional end date and time
  • Editing after publishing to add new options

Key Benefits of Community Polls

  • Native posting: Create polls directly from the Community post composer.
  • Flexible voting: Choose single-answer or multiple-answer voting.
  • Controlled visibility: Decide whether members can see live results.
  • Timed engagement: Set an end date so the poll closes automatically.
  • Easy updates: Edit the poll later and add new options when needed.

How To Create Polls in Community Posts

Note: Community Polls are available in the new Client Portal experience. Make sure your Community is using the updated view before creating a poll.
  1. Go to Memberships.
  2. Under Client Portal, click Try the new Client Portal if the new experience is not already enabled.
  3. Select the checkbox and click Enable for everyone to roll it out to members.
    Step 3 of 14: Select the checkbox and click Enable for everyone to roll it out to… What this shows Step 3 of 14: Select the checkbox and click Enable for everyone to roll it out to members. What this shows Shows what to choose for step 3 of 14 in the "How To Create Polls in Community Posts" section of "How to Create Polls in Community Posts". This animation accompanies step 3 of 14 in the "How To Create Polls in Community Posts" section of "How to Create Polls in Community Posts". At this point in the walkthrough you select the checkbox and click Enable for everyone to roll it out to members. The next step is to go to Communities and open Groups. Step 3 of 14Image 1 of 3 What to chooseSelect the checkbox and click Enable for everyone to roll it out to members.
    Buttons and menus referenced Enable for everyonenew Client PortalMembershipsClient PortalTry the new Client PortalCommunitiesGroupsLoginCreate a postTitleDescriptionPoll
    Next stepGo to Communities and open Groups.
    All 14 steps in this procedure
    1. Go to Memberships.
    2. Under Client Portal, click Try the new Client Portal if the new experience is not already enabled.
    3. Select the checkbox and click Enable for everyone to roll it out to members. this image
    4. Go to Communities and open Groups.
    5. Click Login on the Group where you want to create the poll.
    6. Click Create a post.
    7. Add the Title and Description.
    8. Click Poll.
    9. Add your answer options.
    10. Reorder or delete options as needed.
    11. Turn on Allow multiple answers if members should be able to select more than one option.
    12. Turn On/Off the Allow Members to See Results option.
    13. Set the poll date and time settings as needed.
    14. Click Post.
  4. Go to Communities and open Groups.
  5. Click Login on the Group where you want to create the poll.
    Step 5 of 14: Click Login on the Group where you want to create the poll What this shows Step 5 of 14: Click Login on the Group where you want to create the poll. What this shows Shows what to click for step 5 of 14 in the "How To Create Polls in Community Posts" section of "How to Create Polls in Community Posts". This screenshot accompanies step 5 of 14 in the "How To Create Polls in Community Posts" section of "How to Create Polls in Community Posts". At this point in the walkthrough you click Login on the Group where you want to create the poll. The next step is to click Create a post. Step 5 of 14Image 2 of 3 What to clickClick Login on the Group where you want to create the poll.
    Buttons and menus referenced Loginnew Client PortalMembershipsClient PortalTry the new Client PortalEnable for everyoneCommunitiesGroupsCreate a postTitleDescriptionPoll
    Next stepClick Create a post.
    All 14 steps in this procedure
    1. Go to Memberships.
    2. Under Client Portal, click Try the new Client Portal if the new experience is not already enabled.
    3. Select the checkbox and click Enable for everyone to roll it out to members.
    4. Go to Communities and open Groups.
    5. Click Login on the Group where you want to create the poll. this image
    6. Click Create a post.
    7. Add the Title and Description.
    8. Click Poll.
    9. Add your answer options.
    10. Reorder or delete options as needed.
    11. Turn on Allow multiple answers if members should be able to select more than one option.
    12. Turn On/Off the Allow Members to See Results option.
    13. Set the poll date and time settings as needed.
    14. Click Post.
  6. Click Create a post.
  7. Add the Title and Description.
  8. Click Poll.
  9. Add your answer options.
  10. Reorder or delete options as needed.
  11. Turn on Allow multiple answers if members should be able to select more than one option.
  12. Turn On/Off the Allow Members to See Results option.
  13. Set the poll date and time settings as needed.
  14. Click Post.
    Step 14 of 14: Click Post What this shows Step 14 of 14: Click Post. What this shows Shows what to click for step 14 of 14 in the "How To Create Polls in Community Posts" section of "How to Create Polls in Community Posts". This animation accompanies step 14 of 14 in the "How To Create Polls in Community Posts" section of "How to Create Polls in Community Posts". At this point in the walkthrough you click Post. For context, this section explains: Note: Community Polls are available in the new Client Portal experience. Make sure your Community is using the updated view before creating a poll. Step 14 of 14Image 3 of 3 What to clickClick Post.
    Buttons and menus referenced Postnew Client PortalMembershipsClient PortalTry the new Client PortalEnable for everyoneCommunitiesGroupsLoginCreate a postTitleDescription
    All 14 steps in this procedure
    1. Go to Memberships.
    2. Under Client Portal, click Try the new Client Portal if the new experience is not already enabled.
    3. Select the checkbox and click Enable for everyone to roll it out to members.
    4. Go to Communities and open Groups.
    5. Click Login on the Group where you want to create the poll.
    6. Click Create a post.
    7. Add the Title and Description.
    8. Click Poll.
    9. Add your answer options.
    10. Reorder or delete options as needed.
    11. Turn on Allow multiple answers if members should be able to select more than one option.
    12. Turn On/Off the Allow Members to See Results option.
    13. Set the poll date and time settings as needed.
    14. Click Post. this image

Frequently Asked Questions

Q: How many options can I add to a poll?

You can add between 2 and 10 options.

Q: How long can each option be?
Each option can contain up to 100 characters.

Q: Can members select more than one answer?
Yes. Turn on Allow multiple answers to let members choose multiple options.

Q: What happens when member results are turned off?
Members can still vote, but they will not see vote counts or live percentages in the poll.

Q: What happens when the poll reaches its end date?
The poll is marked Closed, and members can no longer vote.

Q: Can a poll be edited after it is published?
Yes. The poll creator can edit the poll after publishing and add new answer options.

Q: Can members change their vote?
Yes. Members can be prompted to confirm before changing their vote.

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