Communities - How Members Can Leave Groups
Learn how to leave a community in GHL Customer Care. Learn what happens after exiting, and how admins are notified when members remove themselves from groups.
Assistants need to reach this page over the internet. While it is only running on your machine, these two buttons will not be able to load it.
On this page
Members can now leave a community on their own without needing admin assistance. This article explains how to leave a community, what happens after you exit, and how admins are notified when members leave.
TABLE OF CONTENTS
- What is Self-Serve Member Exit in Groups?
- Key Benefits of Self-Serve Member Exit Feature
- How Members Can Leave a Group
- Frequently Asked Questions
- Related Articles
What is Self-Serve Member Exit in Groups?
Leaving a community in GHL Customer Care is a self-service feature that allows members to remove themselves from a group at any time. This eliminates the need for admin intervention and gives users full control over their participation. Once a member leaves, their access to all associated resources such as courses, events, and paid content—is immediately revoked, ensuring a clean and consistent experience.
Key Benefits of Self-Serve Member Exit Feature
Giving members the ability to manage their own access reduces administrative overhead while improving user experience and transparency across communities.
Self-Service Control: Members can leave communities anytime without waiting for admin action.
Instant Access Removal: Access to courses, events, and paid content is revoked immediately.
Cleaner Account Management: Ensures consistent system state when members exit.
Admin Visibility: Admins receive real-time notifications when members leave.
How Members Can Leave a Group
Knowing how to leave a community ensures members can quickly manage their access and avoid unwanted notifications or content. Following the correct steps ensures the process is completed instantly and accurately.
Login to the group that you are a member in.
Click on the About tab (Web)
Click the three dots (⋮) menu
Select Leave Group
Step 4 of 5: Select Leave Group What this shows Step 4 of 5: Select Leave Group What this shows Shows what to choose for step 4 of 5 in the "How Members Can Leave a Group" section of "Communities - How Members Can Leave Groups". This screenshot accompanies step 4 of 5 in the "How Members Can Leave a Group" section of "Communities - How Members Can Leave Groups". At this point in the walkthrough you select Leave Group. For context, this section explains: Knowing how to leave a community ensures members can quickly manage their access and avoid unwanted notifications or content. Following the correct steps ensures the process is completed instantly and accurately. The next step is to confirm the action by clicking on the Leave Group button. What to chooseSelect Leave Group Buttons and menus referenced Leave GroupAboutthree dots (⋮) menuNext stepConfirm the action by clicking on the Leave Group button.All 5 steps in this procedure
- Login to the group that you are a member in.
- Click on the About tab (Web)
- Click the three dots (⋮) menu
- Select Leave Group this image
- Confirm the action by clicking on the Leave Group button.
Confirm the action by clicking on the Leave Group button.
Step 5 of 5: Confirm the action by clicking on the Leave Group button What this shows Step 5 of 5: Confirm the action by clicking on the Leave Group button. What this shows Shows how to confirm for step 5 of 5 in the "How Members Can Leave a Group" section of "Communities - How Members Can Leave Groups". This screenshot accompanies step 5 of 5 in the "How Members Can Leave a Group" section of "Communities - How Members Can Leave Groups". At this point in the walkthrough you confirm the action by clicking on the Leave Group button. How to confirmConfirm the action by clicking on the Leave Group button. Buttons and menus referenced Leave GroupAboutthree dots (⋮) menuAll 5 steps in this procedure
- Login to the group that you are a member in.
- Click on the About tab (Web)
- Click the three dots (⋮) menu
- Select Leave Group
- Confirm the action by clicking on the Leave Group button. this image
Frequently Asked Questions
Q: What happens immediately after a member leaves a community?
You instantly lose access to the community, including all courses, events, and paid content.
Q: Can an admin see when a member leaves a community?
Yes, admins receive email, in-app, and push notifications when a member leaves.
Q: Can a member rejoin a community after leaving?
Yes, but they will need to be re-invited or regain access based on how the community is set up.
Q: Does leaving a community cancel a member's subscription?
Leaving removes member's access, but subscription or billing behavior depends on how the community is configured.
Related Articles
Was this guide helpful?