How to cancel Ad Manager subscription for a sub-account?
In this article we will be discussing on the steps to be taken by a sub-account who no longer desires to continue its Ad Manager subscription. TABLE OF…
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Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
Where to find Ad Manager subscription details in a sub-account?
Ad Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen.
Where to find Ad Manager subscription details in a sub-account? (image 1 of 9)What this shows Ad Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen.What this showsIllustrates the "Where to find Ad Manager subscription details in a sub-account?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "Where to find Ad Manager subscription details in a sub-account?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Ad Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen. Immediately after, the guide continues: A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings.Image 1 of 9What this coversAd Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen.Next stepA dedicated "Subscription" tab is present along with other tabs under Ad Manager settings:
A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings:
Where to find Ad Manager subscription details in a sub-account? (image 2 of 9)What this shows A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings:What this showsIllustrates the "Where to find Ad Manager subscription details in a sub-account?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "Where to find Ad Manager subscription details in a sub-account?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings. Immediately after, the guide continues: The relevant details pertaining to your Ad Manager subscription like, monthly charges and subscription ID are specified with an option to cancel the subscription.Image 2 of 9What this coversA dedicated "Subscription" tab is present along with other tabs under Ad Manager settings:Next stepThe relevant details pertaining to your Ad Manager subscription like, monthly charges and subscription ID are specified with an option to cancel the subscription.
The relevant details pertaining to your Ad Manager subscription like, monthly charges and subscription ID are specified with an option to cancel the subscription.
How do I cancel my Ad Manager subscription?
Under Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row. On click of the ellipses, we get an option to cancel the subscription:
How do I cancel my Ad Manager subscription? (image 3 of 9)What this shows Under Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row.What this showsIllustrates the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Under Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row. On click of the ellipses, we get an option to cancel the subscription. Immediately after, the guide continues: On click of the 'Cancel Subscription' button, a dialog opens up to show important information to the user as to what will happen if they choose to proceed, which is as follows.Image 3 of 9What to clickUnder Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row. On click of the ellipses, we get an option to cancel the subscription:Next stepOn click of the 'Cancel Subscription' button, a dialog opens up to show important information to the user as to what will happen if they choose to proceed, which is as follows:All 3 steps in this procedure
All active ad campaigns that are published using your Ad Manager will be paused.
Lead syncing for lead generation ad campaigns created on Ad Manager will stop.
Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed.
On click of the 'Cancel Subscription' button, a dialog opens up to show important information to the user as to what will happen if they choose to proceed, which is as follows:
All active ad campaigns that are published using your Ad Manager will be paused.
Lead syncing for lead generation ad campaigns created on Ad Manager will stop.
Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed.
How do I cancel my Ad Manager subscription? (image 4 of 9)What this shows All active ad campaigns that are published using your Ad Manager will be paused.What this showsIllustrates the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: All active ad campaigns that are published using your Ad Manager will be paused. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. Immediately after, the guide continues: In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so.Image 4 of 9What this coversAll active ad campaigns that are published using your Ad Manager will be paused. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed.Next stepIn the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so.All 3 steps in this procedure
All active ad campaigns that are published using your Ad Manager will be paused.
Lead syncing for lead generation ad campaigns created on Ad Manager will stop.
Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed.
In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so.
How do I cancel my Ad Manager subscription? (image 5 of 9)What this shows In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so.What this showsIllustrates the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so. Immediately after, the guide continues: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown.Image 5 of 9What to chooseIn the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so.Next stepPost reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown.All 3 steps in this procedure
All active ad campaigns that are published using your Ad Manager will be paused.
Lead syncing for lead generation ad campaigns created on Ad Manager will stop.
Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed.
Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown.
How do I cancel my Ad Manager subscription? (image 6 of 9)What this shows Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets…What this showsIllustrates the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. Immediately after, the guide continues: In case your location subscription is not canceled and you see a failure message as shown below.Image 6 of 9What to clickPost reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown.Next stepIn case your location subscription is not canceled and you see a failure message as shown below:All 3 steps in this procedure
All active ad campaigns that are published using your Ad Manager will be paused.
Lead syncing for lead generation ad campaigns created on Ad Manager will stop.
Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed.
How do I cancel my Ad Manager subscription? (image 7 of 9)What this shows Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets…What this showsIllustrates the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. Immediately after, the guide continues: In case your location subscription is not canceled and you see a failure message as shown below.Image 7 of 9What to clickPost reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown.Next stepIn case your location subscription is not canceled and you see a failure message as shown below:All 3 steps in this procedure
All active ad campaigns that are published using your Ad Manager will be paused.
Lead syncing for lead generation ad campaigns created on Ad Manager will stop.
Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed.
What to do if your location subscription is not canceled?
In case your location subscription is not canceled and you see a failure message as shown below:
What to do if your location subscription is not canceled? (image 8 of 9)What this shows In case your location subscription is not canceled and you see a failure message as shown below:What this showsIllustrates the "What to do if your location subscription is not canceled?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "What to do if your location subscription is not canceled?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: In case your location subscription is not canceled and you see a failure message as shown below. Immediately after, the guide continues: Although rare, but in cases such as these, reach out to support by creating a ticket and getting it canceled by asking the support rep to do the needful for you.Image 8 of 9What this coversIn case your location subscription is not canceled and you see a failure message as shown below:Next stepAlthough rare, but in cases such as these, reach out to support by creating a ticket and getting it canceled by asking the support rep to do the needful for you.
Although rare, but in cases such as these, reach out to support by creating a ticket and getting it canceled by asking the support rep to do the needful for you.
In cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe or cancel your subscription and an error dialog specifying the same message will be shown.
What to do if your location subscription is not canceled? (image 9 of 9)What this shows In cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe…What this showsIllustrates the "What to do if your location subscription is not canceled?" section of "How to cancel Ad Manager subscription for a sub-account?".This screenshot appears in the "What to do if your location subscription is not canceled?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: In cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe or cancel your subscription and an error dialog specifying the same message will be shown.Image 9 of 9What this coversIn cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe or cancel your subscription and an error dialog specifying the same message will be shown.
Frequently asked questions
Where to find Ad Manager subscription details in a sub-account?
Ad Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen. A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings: The relevant details pertaining to your Ad Manager subscription like, monthly charges and subscription ID are specified with an option to cancel the subscription.
How do I cancel my Ad Manager subscription?
Under Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row. On click of the ellipses, we get an option to cancel the subscription: On click of the 'Cancel Subscription' button, a dialog opens up to show important information to the user as to what will happen if they choose to proceed, which is as follows: All active ad campaigns that are published using your Ad Manager will be paused. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so. Post reason selection, the 'Cancel Subscription' button gets activated and on…
What to do if your location subscription is not canceled?
In case your location subscription is not canceled and you see a failure message as shown below: Although rare, but in cases such as these, reach out to support by creating a ticket and getting it canceled by asking the support rep to do the needful for you. In cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe or cancel your subscription and an error dialog specifying the same message will be shown.
