# How to cancel Ad Manager subscription for a sub-account? > In this article we will be discussing on the steps to be taken by a sub-account who no longer desires to continue its Ad Manager subscription. TABLE OF… - Source: https://docs.ghlcustomercare.com/docs/marketing/troubleshooting-ad-manager/how-to-cancel-ad-manager-subscription-for-a-sub-account - Section: Marketing / Troubleshooting Ad Manager - Reading time: 2 min - Images: 9, each explained below --- In this article we will be discussing on the steps to be taken by a sub-account who no longer desires to continue its Ad Manager subscription. --- ## **TABLE OF CONTENTS** - [Where to find Ad Manager subscription details in a sub-account?](#where-to-find-ad-manager-subscription-details-in-a-sub-account) - [How do I cancel my Ad Manager subscription?](#how-do-i-cancel-my-ad-manager-subscription) - [What to do if your location subscription is not canceled?](#what-to-do-if-your-location-subscription-is-not-canceled) --- ## **Where to find Ad Manager subscription details in a sub-account?** Ad Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen. ![Where to find Ad Manager subscription details in a sub-account? (image 1 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035489818/original/WeT0igOnpqjf1w4K9f5z7AQixM04KRmXLA.png) **Where to find Ad Manager subscription details in a sub-account? (image 1 of 9)** This screenshot appears in the "Where to find Ad Manager subscription details in a sub-account?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Ad Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen. Immediately after, the guide continues: A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings. - What this covers: Ad Manager subscription details can be found under Ad Manager settings by clicking on the gear icon present on top right of Ad Manager home screen. - Next: A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings: A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings: ![Where to find Ad Manager subscription details in a sub-account? (image 2 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035490088/original/uy0Lp30JtBTbisRIHzgSCVIQNlyAYDgNAA.png) **Where to find Ad Manager subscription details in a sub-account? (image 2 of 9)** This screenshot appears in the "Where to find Ad Manager subscription details in a sub-account?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings. Immediately after, the guide continues: The relevant details pertaining to your Ad Manager subscription like, monthly charges and subscription ID are specified with an option to cancel the subscription. - What this covers: A dedicated "Subscription" tab is present along with other tabs under Ad Manager settings: - Next: The relevant details pertaining to your Ad Manager subscription like, monthly charges and subscription ID are specified with an option to cancel the subscription. The relevant details pertaining to your Ad Manager subscription like, monthly charges and subscription ID are specified with an option to cancel the subscription. --- ## **How do I cancel my Ad Manager subscription?** Under Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row. On click of the ellipses, we get an option to cancel the subscription: ![How do I cancel my Ad Manager subscription? (image 3 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035490093/original/fZ39FLBAbdFENJlhumTnnc-XhEV34PNuTA.png) **How do I cancel my Ad Manager subscription? (image 3 of 9)** This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Under Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row. On click of the ellipses, we get an option to cancel the subscription. Immediately after, the guide continues: On click of the 'Cancel Subscription' button, a dialog opens up to show important information to the user as to what will happen if they choose to proceed, which is as follows. - What to click: Under Ad Manager settings > Subscription tab, the subscription details are mentioned with an ellipses(three dots) at the end of the row. On click of the ellipses, we get an option to cancel the subscription: - Next: On click of the 'Cancel Subscription' button, a dialog opens up to show important information to the user as to what will happen if they choose to proceed, which is as follows: Full procedure: 1. All active ad campaigns that are published using your Ad Manager will be paused. 2. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. 3. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. On click of the 'Cancel Subscription' button, a dialog opens up to show important information to the user as to what will happen if they choose to proceed, which is as follows: 1. All active ad campaigns that are published using your Ad Manager will be paused. 2. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. 3. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. ![How do I cancel my Ad Manager subscription? (image 4 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035490435/original/CRVVo0hiqmdqBTf3WRoFD8M4XmwxPsGRmg.png) **How do I cancel my Ad Manager subscription? (image 4 of 9)** This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: All active ad campaigns that are published using your Ad Manager will be paused. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. Immediately after, the guide continues: In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so. - What this covers: All active ad campaigns that are published using your Ad Manager will be paused. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. - Next: In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so. Full procedure: 1. All active ad campaigns that are published using your Ad Manager will be paused. 2. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. 3. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so. ![How do I cancel my Ad Manager subscription? (image 5 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035490621/original/uQJ5WbWHkTXBOZlXvY3oSnChgmQaQ-UeYw.png) **How do I cancel my Ad Manager subscription? (image 5 of 9)** This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so. Immediately after, the guide continues: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. - What to choose: In the above dialog, select a reason to cancel the subscription from the given options or choose 'Other' and specify your specific reason to do so. - Next: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. Full procedure: 1. All active ad campaigns that are published using your Ad Manager will be paused. 2. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. 3. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. ![How do I cancel my Ad Manager subscription? (image 6 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035503329/original/vZh9BqqYivAT8ikTmYVaXA2OcsA0f3HO2Q.png) **How do I cancel my Ad Manager subscription? (image 6 of 9)** This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. Immediately after, the guide continues: In case your location subscription is not canceled and you see a failure message as shown below. - What to click: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. - Next: In case your location subscription is not canceled and you see a failure message as shown below: Full procedure: 1. All active ad campaigns that are published using your Ad Manager will be paused. 2. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. 3. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. ![How do I cancel my Ad Manager subscription? (image 7 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035924259/original/mqc2kaY8F1HuXEC3KC2D22uAdOlQLPBMqA.png) **How do I cancel my Ad Manager subscription? (image 7 of 9)** This screenshot appears in the "How do I cancel my Ad Manager subscription?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. Immediately after, the guide continues: In case your location subscription is not canceled and you see a failure message as shown below. - What to click: Post reason selection, the 'Cancel Subscription' button gets activated and on click of the same, your active Ad Manager subscription gets canceled and a dialog confirming the same gets shown. - Next: In case your location subscription is not canceled and you see a failure message as shown below: Full procedure: 1. All active ad campaigns that are published using your Ad Manager will be paused. 2. Lead syncing for lead generation ad campaigns created on Ad Manager will stop. 3. Any connected ad accounts will be disconnected, and you won't have access to Ad Manager until the subscription is renewed. --- ## **What to do if your location subscription is not canceled?** In case your location subscription is not canceled and you see a failure message as shown below: ![What to do if your location subscription is not canceled? (image 8 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035924175/original/ulM3qpj9mP_LxA9zxGPWxgT6MF-j7oYMdQ.png) **What to do if your location subscription is not canceled? (image 8 of 9)** This screenshot appears in the "What to do if your location subscription is not canceled?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: In case your location subscription is not canceled and you see a failure message as shown below. Immediately after, the guide continues: Although rare, but in cases such as these, reach out to support by creating a ticket and getting it canceled by asking the support rep to do the needful for you. - What this covers: In case your location subscription is not canceled and you see a failure message as shown below: - Next: Although rare, but in cases such as these, reach out to support by creating a ticket and getting it canceled by asking the support rep to do the needful for you. Although rare, but in cases such as these, reach out to support by creating a ticket and getting it canceled by asking the support rep to do the needful for you. In cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe or cancel your subscription and an error dialog specifying the same message will be shown. ![What to do if your location subscription is not canceled? (image 9 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035924070/original/4jAJ_m8JpOFIZkkVlqAvZEyvo_TkygvwRg.png) **What to do if your location subscription is not canceled? (image 9 of 9)** This screenshot appears in the "What to do if your location subscription is not canceled?" section of "How to cancel Ad Manager subscription for a sub-account?". The text alongside this image reads: In cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe or cancel your subscription and an error dialog specifying the same message will be shown. - What this covers: In cases when user has published a campaign and it is undergoing review by the publishing platform, you will not be allowed to unsubscribe or cancel your subscription and an error dialog specifying the same message will be shown. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com