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Social Planner - Category Queue

Learn how to create and manage Category Queues in Social Planner, configure schedules, add or reorder posts, prioritize new content, and automate publishing.

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  1. What Is a Category Queue?
  2. Key Benefits of Category Queues
  3. Before You Begin
  4. How to Create a Category Queue
  5. How to Manage a Category Queue
  6. 1. Edit a Category Queue
  7. 2. Configure Queue Preferences
  8. 3. View the Queue Calendar
  9. 4. Reschedule the Entire Queue
  10. 5. Add Posts from the Post Composer
  11. 6. Pause, Resume, or Delete a Queue
  12. Important Notes
  13. Category Queue Public API
  14. Common Supported Actions
  15. Frequently Asked Questions
  16. Related Articles

GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage them, and how to control future content.

 

Social Planner Category Queue overview Open in a new tab
 

TABLE OF CONTENTS

What Is a Category Queue?

A Category Queue lets you group social posts under a category and publish them according to a recurring schedule. After the queue reaches the final post, it starts again from the beginning, making it useful for evergreen content.

You can build a queue from published posts assigned to a category, add new posts while configuring the queue, and automatically include future posts created under the same category.

Key Benefits of Category Queues

  • Automated evergreen scheduling: Publish category-based content continuously without manually rescheduling every post.
  • Reusable content: Repurpose published posts and include future posts assigned to the same category.
  • Priority control: Choose whether new content appears at the beginning or end of the queue.
  • Custom schedules: Set specific publishing days and time slots for each queue.
  • Flexible queue management: Edit, reorder, pause, resume, reschedule, or delete a queue as needed.

Before You Begin

Note: To create a queue from existing content, make sure the published posts are assigned to the appropriate social category. You can also create a new category and add posts while setting up the queue.

How to Create a Category Queue

  1. Log in to your sub-account.
  2. Go to Marketing > Social Planner.
    Step 2 of 17: Go to Marketing > Social Planner What this shows Step 2 of 17: Go to Marketing > Social Planner. What this shows Shows where to go for step 2 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 2 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you go to Marketing > Social Planner. For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to click + New Post, then select Category Queue. Step 2 of 17Path: Marketing > Social PlannerImage 1 of 16 Where to goGo to Marketing > Social Planner.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced MarketingSocial PlannerTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category Queue+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
    Next stepClick + New Post, then select Category Queue.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner. this image
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  3. Click + New Post, then select Category Queue.
    Step 3 of 17: Click + New Post, then select Category Queue What this shows Step 3 of 17: Click + New Post, then select Category Queue. What this shows Shows what to choose for step 3 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 3 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you click + New Post, then select Category Queue. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to under Select a Category, choose the category you want to use for the queue. Step 3 of 17Path: Marketing > Social PlannerImage 2 of 16 What to chooseClick + New Post, then select Category Queue.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced + New PostCategory QueueTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial PlannerSelect a CategoryEnable future posts queuingPrioritize new contentContinue
    Next stepUnder Select a Category, choose the category you want to use for the queue.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue. this image
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  4. Under Select a Category, choose the category you want to use for the queue.
    Step 4 of 17: Under Select a Category, choose the category you want to use for the… What this shows Step 4 of 17: Under Select a Category, choose the category you want to use for the queue. What this shows Shows what to choose for step 4 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 4 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you under Select a Category, choose the category you want to use for the queue. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to to create a category, enter a new category name and select the option to add it. Step 4 of 17Path: Marketing > Social PlannerImage 3 of 16 What to chooseUnder Select a Category, choose the category you want to use for the queue.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced Select a CategoryTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueEnable future posts queuingPrioritize new contentContinue
    Next stepTo create a category, enter a new category name and select the option to add it.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue. this image
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  5. To create a category, enter a new category name and select the option to add it.
    Step 5 of 17: To create a category, enter a new category name and select the option… What this shows Step 5 of 17: To create a category, enter a new category name and select the option to add it. What this shows Shows what to fill in for step 5 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 5 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you to create a category, enter a new category name and select the option to add it. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to enable Enable future posts queuing to automatically add future posts assigned to the category to this queue. Step 5 of 17Path: Marketing > Social PlannerImage 4 of 16 What to fill inTo create a category, enter a new category name and select the option to add it.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
    Next stepEnable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it. this image
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
  7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
  8. Click Continue.
    Step 8 of 17: Click Continue What this shows Step 8 of 17: Click Continue. What this shows Shows what to click for step 8 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 8 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you click Continue. For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to select the publishing days and time slots for the queue. Step 8 of 17Path: Marketing > Social PlannerImage 5 of 16 What to clickClick Continue.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced ContinueTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new content
    Next stepSelect the publishing days and time slots for the queue.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue. this image
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  9. Select the publishing days and time slots for the queue.
  10. Click Queue Posts to apply the schedule and continue to the queue editor.
    Step 10 of 17: Click Queue Posts to apply the schedule and continue to the queue editor What this shows Step 10 of 17: Click Queue Posts to apply the schedule and continue to the queue editor. What this shows Shows what to click for step 10 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 10 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you click Queue Posts to apply the schedule and continue to the queue editor. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to review the queued posts. Edit the post content or media as needed. Step 10 of 17Path: Marketing > Social PlannerImage 6 of 16 What to clickClick Queue Posts to apply the schedule and continue to the queue editor.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced Queue PostsTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new content
    Next stepReview the queued posts. Edit the post content or media as needed.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor. this image
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  11. Review the queued posts. Edit the post content or media as needed.
  12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
  13. Add multiple content variations when you want the queue to rotate different versions of a post.
    Step 13 of 17: Add multiple content variations when you want the queue to rotate… What this shows Step 13 of 17: Add multiple content variations when you want the queue to rotate different versions of a post. What this shows Shows what this covers for step 13 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This animation accompanies step 13 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you add multiple content variations when you want the queue to rotate different versions of a post. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to review all caution, warning, and error messages, and resolve any identified issues. Step 13 of 17Path: Marketing > Social PlannerImage 7 of 16 What this coversAdd multiple content variations when you want the queue to rotate different versions of a post.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
    Next stepReview all caution, warning, and error messages, and resolve any identified issues.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post. this image
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  14. Review all caution, warning, and error messages, and resolve any identified issues.
  15. When no blocking errors remain, click Queue Posts to activate the queue.
    Step 15 of 17: When no blocking errors remain, click Queue Posts to activate the queue What this shows Step 15 of 17: When no blocking errors remain, click Queue Posts to activate the queue. What this shows Shows what to click for step 15 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 15 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you when no blocking errors remain, click Queue Posts to activate the queue. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to before activating the queue, you can select Save as Draft, Delete, or Reset, as needed. Step 15 of 17Path: Marketing > Social PlannerImage 8 of 16 What to clickWhen no blocking errors remain, click Queue Posts to activate the queue.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced Queue PostsTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new content
    Next stepBefore activating the queue, you can select Save as Draft, Delete, or Reset, as needed.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  16. Before activating the queue, you can select Save as Draft, Delete, or Reset, as needed.
    Step 16 of 17: Before activating the queue, you can select Save as Draft, Delete, or… What this shows Step 16 of 17: Before activating the queue, you can select Save as Draft, Delete, or Reset, as needed. What this shows Shows what to choose for step 16 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 16 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you before activating the queue, you can select Save as Draft, Delete, or Reset, as needed. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to to pause or resume the Category Queue later, go to the Content tab and use the queue status toggle. Step 16 of 17Path: Marketing > Social PlannerImage 9 of 16 What to chooseBefore activating the queue, you can select Save as Draft, Delete, or Reset, as needed.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced Save as DraftDeleteResetTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a Category
    Next stepTo pause or resume the Category Queue later, go to the Content tab and use the queue status toggle.
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.
  17. To pause or resume the Category Queue later, go to the Content tab and use the queue status toggle.
    Step 17 of 17: To pause or resume the Category Queue later, go to the Content tab and… What this shows Step 17 of 17: To pause or resume the Category Queue later, go to the Content tab and use the queue status toggle. What this shows Shows what to choose for step 17 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". This screenshot accompanies step 17 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you to pause or resume the Category Queue later, go to the Content tab and use the queue status toggle. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. Step 17 of 17Path: Marketing > Social PlannerImage 10 of 16 What to chooseTo pause or resume the Category Queue later, go to the Content tab and use the queue status toggle.
    Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
    Buttons and menus referenced ContentTABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new content
    All 14 steps in this procedure
    1. Log in to your sub-account.
    2. Go to Marketing > Social Planner.
    3. Click + New Post, then select Category Queue.
    4. Under Select a Category, choose the category you want to use for the queue.
    5. To create a category, enter a new category name and select the option to add it.
    6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
    7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
    8. Click Continue.
    9. Select the publishing days and time slots for the queue.
    10. Click Queue Posts to apply the schedule and continue to the queue editor.
    11. Review the queued posts. Edit the post content or media as needed.
    12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
    13. Add multiple content variations when you want the queue to rotate different versions of a post.
    14. Review all caution, warning, and error messages, and resolve any identified issues.

How to Manage a Category Queue

Go to Marketing > Social Planner > Content > Category Queue. Locate the queue, then click the More options icon to view the available management actions.

How to Manage a Category Queue (image 11 of 16) What this shows GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. What this shows Illustrates the "How to Manage a Category Queue" section of "Social Planner - Category Queue". This screenshot appears in the "How to Manage a Category Queue" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below. Image 11 of 16
Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
All 9 steps in this procedure
  1. What Is a Category Queue?
  2. Key Benefits of Category Queues
  3. Before You Begin
  4. How to Create a Category Queue
  5. How to Manage a Category Queue
  6. Important Notes
  7. Category Queue Public API
  8. Frequently Asked Questions
  9. Related Articles

1. Edit a Category Queue

Select Edit queue to update the queue without deleting or recreating it. You can edit:

  • Post details, captions, media, and variations
  • Publishing frequency
  • Queue time slots
  • Post order by dragging and dropping items

2. Configure Queue Preferences

Select Queue preferences from the More options menu. The available settings control how future posts are added to the queue.

SettingWhen enabledWhen disabled
Enable future posts queuingAutomatically adds new posts created under the category to the queue.Future posts are not automatically added to the queue.
Prioritize new contentAdds new content to the beginning of the queue so it publishes first.Adds new content to the end of the queue.
2. Configure Queue Preferences (image 12 of 16) What this shows GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. What this shows Illustrates the "2. Configure Queue Preferences" section of "Social Planner - Category Queue". This screenshot appears in the "2. Configure Queue Preferences" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below. Image 12 of 16
Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
All 9 steps in this procedure
  1. What Is a Category Queue?
  2. Key Benefits of Category Queues
  3. Before You Begin
  4. How to Create a Category Queue
  5. How to Manage a Category Queue
  6. Important Notes
  7. Category Queue Public API
  8. Frequently Asked Questions
  9. Related Articles
2. Configure Queue Preferences (image 13 of 16) What this shows GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. What this shows Illustrates the "2. Configure Queue Preferences" section of "Social Planner - Category Queue". This screenshot appears in the "2. Configure Queue Preferences" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below. Image 13 of 16
Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
All 9 steps in this procedure
  1. What Is a Category Queue?
  2. Key Benefits of Category Queues
  3. Before You Begin
  4. How to Create a Category Queue
  5. How to Manage a Category Queue
  6. Important Notes
  7. Category Queue Public API
  8. Frequently Asked Questions
  9. Related Articles

3. View the Queue Calendar

Select View queue calendar to review the queue in weekly or monthly view. Use the calendar to see how posts are distributed and identify scheduling gaps or content-heavy days.

4. Reschedule the Entire Queue

Select Reschedule queue to move the entire queue to a new start date. GHL Customer Care recalculates the post dates based on the queue's existing publishing frequency and time slots.

4. Reschedule the Entire Queue (image 14 of 16) What this shows GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. What this shows Illustrates the "4. Reschedule the Entire Queue" section of "Social Planner - Category Queue". This screenshot appears in the "4. Reschedule the Entire Queue" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below. Image 14 of 16
Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
All 9 steps in this procedure
  1. What Is a Category Queue?
  2. Key Benefits of Category Queues
  3. Before You Begin
  4. How to Create a Category Queue
  5. How to Manage a Category Queue
  6. Important Notes
  7. Category Queue Public API
  8. Frequently Asked Questions
  9. Related Articles
4. Reschedule the Entire Queue (image 15 of 16) What this shows GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. What this shows Illustrates the "4. Reschedule the Entire Queue" section of "Social Planner - Category Queue". This screenshot appears in the "4. Reschedule the Entire Queue" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below. Image 15 of 16
Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
All 9 steps in this procedure
  1. What Is a Category Queue?
  2. Key Benefits of Category Queues
  3. Before You Begin
  4. How to Create a Category Queue
  5. How to Manage a Category Queue
  6. Important Notes
  7. Category Queue Public API
  8. Frequently Asked Questions
  9. Related Articles

5. Add Posts from the Post Composer

While creating a social post, select Add to Queue and choose a category.

  • Selecting an existing category adds the post to that category's queue.
  • Creating a new category creates a corresponding category queue for the post.
5. Add Posts from the Post Composer (image 16 of 16) What this shows GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. What this shows Illustrates the "5. Add Posts from the Post Composer" section of "Social Planner - Category Queue". This screenshot appears in the "5. Add Posts from the Post Composer" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below. Image 16 of 16
Fields in this part of the guide Key Benefits of Category QueuesBefore You BeginHow to Create a Category QueueHow to Manage a Category QueueImportant NotesCategory Queue Public APIFrequently Asked QuestionsRelated ArticlesPost details, captions, media, and variationsPublishing frequencyQueue time slotsPost order by dragging and dropping items
Buttons and menus referenced TABLE OF CONTENTSKey Benefits of Category QueuesBefore You BeginHow to Create a Category QueueMarketingSocial Planner+ New PostCategory QueueSelect a CategoryEnable future posts queuingPrioritize new contentContinue
All 9 steps in this procedure
  1. What Is a Category Queue?
  2. Key Benefits of Category Queues
  3. Before You Begin
  4. How to Create a Category Queue
  5. How to Manage a Category Queue
  6. Important Notes
  7. Category Queue Public API
  8. Frequently Asked Questions
  9. Related Articles

6. Pause, Resume, or Delete a Queue

  • Use the status toggle on the Category Queue page to pause or resume a queue.
  • Select Delete from the More options menu to remove a queue that you no longer need.
  • Use Reset while editing a queue to discard changes to a queue item and restore its original content.

Important Notes

  • Category Queues can include previously published posts assigned to a category. You can also create new posts and add them to the queue.
  • Rescheduling an individual post in a Category Queue is not supported.
  • You cannot reschedule or rearrange posts directly from the Category Queue calendar.
  • Changes made under Queue preferences take effect from the next queue cycle.
  • You can pause, resume, or delete a Category Queue from the Content tab.
  • To review category and queue status, go to Marketing > Social Planner > Settings > Categories. The status column shows whether the queue is active, paused, or in draft.

Category Queue Public API

If you want to create or manage Category Queues programmatically for custom workflows, integrations, or automation, you can use the Category Queue Public API.

Find the API reference in Public API Docs → Social Planner → Category Queue.

Authenticate with your Location API key or an OAuth token, depending on your integration type.

Common Supported Actions

ActionDescription
Fetch categoriesFetch available categories and their queue status.
Manage Category QueuesCreate, list, update, and fetch Category Queues.
Manage queue itemsAdd, update, reset, and delete queue items.
View calendar dataView scheduled posts in calendar formats.
Advance the queueDelete the currently active post and schedule the next available post.

For endpoint details, request and response schemas, and examples, use the official documentation.

Frequently Asked Questions

Q: How do I automatically add future posts to a Category Queue?

Open Queue preferences and enable Enable future posts queuing. GHL Customer Care then automatically adds new posts created under that category to the queue.

Q: How do I publish newly added content before existing queue items?

Enable Prioritize new content under Queue preferences. New content is then added to the beginning of the queue.

Q: Can I change a Category Queue's schedule?

Yes. Use Edit queue to change the publishing frequency or time slots. Use Reschedule queue to move the entire queue to a new start date. Rescheduling an individual queue post is not supported.

Q: How do I add a new post to an existing queue?

Open the queue and select New Post, or select Add to Queue from the social post composer and choose the category. You can then drag the post to the preferred position while editing the queue.

Q: Can I add multiple content variations?

Yes. Add variations to rotate different versions of the post's content and media.

Q: Can I change the order of posts later?

Yes. Select Edit queue, then drag and drop the posts into the preferred order.

Frequently asked questions

What Is a Category Queue?
A Category Queue lets you group social posts under a category and publish them according to a recurring schedule. After the queue reaches the final post, it starts again from the beginning, making it useful for evergreen content. You can build a queue from published posts assigned to a category, add new posts while configuring the queue, and automatically include future posts created under the same category.

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