# Social Planner - Category Queue

> Learn how to create and manage Category Queues in Social Planner, configure schedules, add or reorder posts, prioritize new content, and automate publishing.

- Source: https://docs.ghlcustomercare.com/docs/marketing/social-planner/social-planner-category-queue
- Section: Marketing / Social Planner
- Reading time: 6 min
- Images: 16, each explained below

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GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage them, and how to control future content.

 

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**TABLE OF CONTENTS**

-   [What Is a Category Queue?](#what-is-a-category-queue)
-   [Key Benefits of Category Queues](#key-benefits-of-category-queues)
-   [Before You Begin](#before-you-begin)
-   [How to Create a Category Queue](#how-to-create-a-category-queue)
-   [How to Manage a Category Queue](#how-to-manage-a-category-queue)
-   [Important Notes](#important-notes)
-   [Category Queue Public API](#category-queue-public-api)
-   [Frequently Asked Questions](#frequently-asked-questions)
-   [Related Articles](#related-articles)

---

## **What Is a Category Queue?**

A Category Queue lets you group social posts under a category and publish them according to a recurring schedule. After the queue reaches the final post, it starts again from the beginning, making it useful for evergreen content.

You can build a queue from published posts assigned to a category, add new posts while configuring the queue, and automatically include future posts created under the same category.

---

## **Key Benefits of Category Queues**

-   **Automated evergreen scheduling:** Publish category-based content continuously without manually rescheduling every post.
-   **Reusable content:** Repurpose published posts and include future posts assigned to the same category.
-   **Priority control:** Choose whether new content appears at the beginning or end of the queue.
-   **Custom schedules:** Set specific publishing days and time slots for each queue.
-   **Flexible queue management:** Edit, reorder, pause, resume, reschedule, or delete a queue as needed.

---

## **Before You Begin**

**Note:** To create a queue from existing content, make sure the published posts are assigned to the appropriate social category. You can also create a new category and add posts while setting up the queue.

---

## **How to Create a Category Queue**

1.  Log in to your sub-account.
2.  Go to **Marketing** > **Social Planner**.
    
    
![Navigate to Social Planner from the Marketing menu](https://jumpshare.com/share/Pc9OwGeP0CQNwDqQGxDI+/Screen+Shot+2025-11-24+at+10.50.25+PM.png)

**Step 2 of 17: Go to Marketing > Social Planner**

This screenshot accompanies step 2 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you go to Marketing > Social Planner. For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to click + New Post, then select Category Queue.

- Path: Marketing > Social Planner
- Where to go: Go to Marketing > Social Planner.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: Marketing, Social Planner, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue
- Next: Click + New Post, then select Category Queue.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.  <- this image
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

    
3.  Click **\+ New Post**, then select **Category Queue**.
    
    
![Select Category Queue from the New Post menu](https://jumpshare.com/share/8c1m6djAWSQvyC42Ytl2+/Screen+Shot+2025-11-24+at+11.07.43+PM.png)

**Step 3 of 17: Click + New Post, then select Category Queue**

This screenshot accompanies step 3 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you click + New Post, then select Category Queue. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to under Select a Category, choose the category you want to use for the queue.

- Path: Marketing > Social Planner
- What to choose: Click + New Post, then select Category Queue.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: + New Post, Category Queue, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, Select a Category, Enable future posts queuing, Prioritize new content, Continue
- Next: Under Select a Category, choose the category you want to use for the queue.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.  <- this image
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

    
4.  Under **Select a Category**, choose the category you want to use for the queue.
    
    
![Select an existing social category for the queue](https://jumpshare.com/share/qbxG3xek8G9cvNa14qm6+/CN96DupK6jOf3xVoh6AdGV2sZqbOoSTBkQ.jpeg)

**Step 4 of 17: Under Select a Category, choose the category you want to use for the…**

This screenshot accompanies step 4 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you under Select a Category, choose the category you want to use for the queue. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to to create a category, enter a new category name and select the option to add it.

- Path: Marketing > Social Planner
- What to choose: Under Select a Category, choose the category you want to use for the queue.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: Select a Category, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Enable future posts queuing, Prioritize new content, Continue
- Next: To create a category, enter a new category name and select the option to add it.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.  <- this image
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

    
5.  To create a category, enter a new category name and select the option to add it.
    
    
![Create a new social category while setting up a queue](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060860653/original/VICQYWl3jqjF_J-r8Rp0z-lF_L85LMWg5Q.png)

**Step 5 of 17: To create a category, enter a new category name and select the option…**

This screenshot accompanies step 5 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you to create a category, enter a new category name and select the option to add it. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.

- Path: Marketing > Social Planner
- What to fill in: To create a category, enter a new category name and select the option to add it.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue
- Next: Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.  <- this image
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

    
6.  Enable **Enable future posts queuing** to automatically add future posts assigned to the category to this queue.
7.  Enable **Prioritize new content** to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8.  Click **Continue**.
    
    
![Continue after selecting the category and queue preferences](https://jumpshare.com/share/NcCpZOrNCiOcoM56an2w+/Screen+Shot+2025-11-24+at+11.46.49+PM.png)

**Step 8 of 17: Click Continue**

This screenshot accompanies step 8 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you click Continue. For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to select the publishing days and time slots for the queue.

- Path: Marketing > Social Planner
- What to click: Click Continue.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: Continue, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content
- Next: Select the publishing days and time slots for the queue.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.  <- this image
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

    
9.  Select the publishing days and time slots for the queue.
10.  Click **Queue Posts** to apply the schedule and continue to the queue editor.
     
     
![Set the publishing schedule and continue to the queue editor](https://jumpshare.com/share/6p1qoeG3RInnMgludW8d+/Screen+Shot+2025-11-24+at+11.49.18+PM.png)

**Step 10 of 17: Click Queue Posts to apply the schedule and continue to the queue editor**

This screenshot accompanies step 10 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you click Queue Posts to apply the schedule and continue to the queue editor. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to review the queued posts. Edit the post content or media as needed.

- Path: Marketing > Social Planner
- What to click: Click Queue Posts to apply the schedule and continue to the queue editor.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: Queue Posts, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content
- Next: Review the queued posts. Edit the post content or media as needed.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.  <- this image
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

     
11.  Review the queued posts. Edit the post content or media as needed.
12.  To add another post, click **New Post**. You can then drag the post to the preferred position in the queue.
13.  Add multiple content variations when you want the queue to rotate different versions of a post.
     
     
![Add content variations to a post in a Category Queue](https://jumpshare.com/share/Z8q8ZI64iYqMe5h0QpxB+/GIF+Recording+2025-11-25+at+7.17.11+PM.gif)

**Step 13 of 17: Add multiple content variations when you want the queue to rotate…**

This animation accompanies step 13 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you add multiple content variations when you want the queue to rotate different versions of a post. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to review all caution, warning, and error messages, and resolve any identified issues.

- Path: Marketing > Social Planner
- What this covers: Add multiple content variations when you want the queue to rotate different versions of a post.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue
- Next: Review all caution, warning, and error messages, and resolve any identified issues.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.  <- this image
14. Review all caution, warning, and error messages, and resolve any identified issues.

     
14.  Review all caution, warning, and error messages, and resolve any identified issues.
15.  When no blocking errors remain, click **Queue Posts** to activate the queue.
     
     
![Resolve queue errors and activate the Category Queue](https://jumpshare.com/share/J5Lsc81T3q8Al1fhDM9n+/Screen+Shot+2025-11-25+at+7.03.11+PM.png)

**Step 15 of 17: When no blocking errors remain, click Queue Posts to activate the queue**

This screenshot accompanies step 15 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you when no blocking errors remain, click Queue Posts to activate the queue. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to before activating the queue, you can select Save as Draft, Delete, or Reset, as needed.

- Path: Marketing > Social Planner
- What to click: When no blocking errors remain, click Queue Posts to activate the queue.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: Queue Posts, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content
- Next: Before activating the queue, you can select Save as Draft, Delete, or Reset, as needed.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

     
16.  Before activating the queue, you can select **Save as Draft**, **Delete**, or **Reset**, as needed.
     
     
![Save, delete, or reset a Category Queue](https://jumpshare.com/share/Llasxm2JW3kAaDJTeQTp+/Screen+Shot+2025-11-25+at+7.05.00+PM.png)

**Step 16 of 17: Before activating the queue, you can select Save as Draft, Delete, or…**

This screenshot accompanies step 16 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you before activating the queue, you can select Save as Draft, Delete, or Reset, as needed. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below. The next step is to to pause or resume the Category Queue later, go to the Content tab and use the queue status toggle.

- Path: Marketing > Social Planner
- What to choose: Before activating the queue, you can select Save as Draft, Delete, or Reset, as needed.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: Save as Draft, Delete, Reset, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category
- Next: To pause or resume the Category Queue later, go to the Content tab and use the queue status toggle.

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

     
17.  To pause or resume the Category Queue later, go to the **Content** tab and use the queue status toggle.
     
     
![Pause or resume a Category Queue from the Content tab](https://jumpshare.com/share/5RTw8IW6FJ7agWsJNyDs+/2hAzCIIduz8i2sS6g_8TQKy0WWJV6xY6eA.jpeg)

**Step 17 of 17: To pause or resume the Category Queue later, go to the Content tab and…**

This screenshot accompanies step 17 of 17 in the "How to Create a Category Queue" section of "Social Planner - Category Queue". At this point in the walkthrough you to pause or resume the Category Queue later, go to the Content tab and use the queue status toggle. The navigation path used here is Marketing > Social Planner. This part of the guide covers 12 fields, listed below.

- Path: Marketing > Social Planner
- What to choose: To pause or resume the Category Queue later, go to the Content tab and use the queue status toggle.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: Content, TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content

Full procedure:

1. Log in to your sub-account.
2. Go to Marketing > Social Planner.
3. Click + New Post, then select Category Queue.
4. Under Select a Category, choose the category you want to use for the queue.
5. To create a category, enter a new category name and select the option to add it.
6. Enable Enable future posts queuing to automatically add future posts assigned to the category to this queue.
7. Enable Prioritize new content to add newly queued content to the beginning of the queue. When disabled, new content is added to the end.
8. Click Continue.
9. Select the publishing days and time slots for the queue.
10. Click Queue Posts to apply the schedule and continue to the queue editor.
11. Review the queued posts. Edit the post content or media as needed.
12. To add another post, click New Post. You can then drag the post to the preferred position in the queue.
13. Add multiple content variations when you want the queue to rotate different versions of a post.
14. Review all caution, warning, and error messages, and resolve any identified issues.

     

---

## **How to Manage a Category Queue**

Go to **Marketing** > **Social Planner** > **Content** > **Category Queue**. Locate the queue, then click the **More options** icon to view the available management actions.

![Category Queue More options menu in Social Planner](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060861302/original/0_Bh0pGd3Mn6ZujZ9FiubHRzUCGT6W0R_g.png)

**How to Manage a Category Queue (image 11 of 16)**

This screenshot appears in the "How to Manage a Category Queue" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue

Full procedure:

1. What Is a Category Queue?
2. Key Benefits of Category Queues
3. Before You Begin
4. How to Create a Category Queue
5. How to Manage a Category Queue
6. Important Notes
7. Category Queue Public API
8. Frequently Asked Questions
9. Related Articles

### **1\. Edit a Category Queue**

Select **Edit queue** to update the queue without deleting or recreating it. You can edit:

-   Post details, captions, media, and variations
-   Publishing frequency
-   Queue time slots
-   Post order by dragging and dropping items

### **2\. Configure Queue Preferences**

Select **Queue preferences** from the **More options** menu. The available settings control how future posts are added to the queue.

| **Setting** | **When enabled** | **When disabled** |
| --- | --- | --- |
| **Enable future posts queuing** | Automatically adds new posts created under the category to the queue. | Future posts are not automatically added to the queue. |
| **Prioritize new content** | Adds new content to the beginning of the queue so it publishes first. | Adds new content to the end of the queue. |

![Queue preferences option in the Category Queue menu](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060861428/original/raCU9zXB_zDWhZXW26mheyXJqRNBqLpaaQ.png)

**2. Configure Queue Preferences (image 12 of 16)**

This screenshot appears in the "2. Configure Queue Preferences" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue

Full procedure:

1. What Is a Category Queue?
2. Key Benefits of Category Queues
3. Before You Begin
4. How to Create a Category Queue
5. How to Manage a Category Queue
6. Important Notes
7. Category Queue Public API
8. Frequently Asked Questions
9. Related Articles

![Enable future posts queuing and Prioritize new content settings](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060861440/original/ME71MM_VsLUBQ32yGp-MItMmFsrGYroTag.png)

**2. Configure Queue Preferences (image 13 of 16)**

This screenshot appears in the "2. Configure Queue Preferences" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue

Full procedure:

1. What Is a Category Queue?
2. Key Benefits of Category Queues
3. Before You Begin
4. How to Create a Category Queue
5. How to Manage a Category Queue
6. Important Notes
7. Category Queue Public API
8. Frequently Asked Questions
9. Related Articles

### **3\. View the Queue Calendar**

Select **View queue calendar** to review the queue in weekly or monthly view. Use the calendar to see how posts are distributed and identify scheduling gaps or content-heavy days.

### **4\. Reschedule the Entire Queue**

Select **Reschedule queue** to move the entire queue to a new start date. GHL Customer Care recalculates the post dates based on the queue's existing publishing frequency and time slots.

![Reschedule queue option in Social Planner](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060861506/original/B-rKvVdwo3Ba2sjFuTy_MomIyZxXhekw3A.png)

**4. Reschedule the Entire Queue (image 14 of 16)**

This screenshot appears in the "4. Reschedule the Entire Queue" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue

Full procedure:

1. What Is a Category Queue?
2. Key Benefits of Category Queues
3. Before You Begin
4. How to Create a Category Queue
5. How to Manage a Category Queue
6. Important Notes
7. Category Queue Public API
8. Frequently Asked Questions
9. Related Articles

![Select a new start date for a Category Queue](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060861546/original/26ZksYwNAv7d-SEUJtty5NKelnd9UQtbDA.png)

**4. Reschedule the Entire Queue (image 15 of 16)**

This screenshot appears in the "4. Reschedule the Entire Queue" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue

Full procedure:

1. What Is a Category Queue?
2. Key Benefits of Category Queues
3. Before You Begin
4. How to Create a Category Queue
5. How to Manage a Category Queue
6. Important Notes
7. Category Queue Public API
8. Frequently Asked Questions
9. Related Articles

### **5\. Add Posts from the Post Composer**

While creating a social post, select **Add to Queue** and choose a category.

-   Selecting an existing category adds the post to that category's queue.
-   Creating a new category creates a corresponding category queue for the post.

![Add a social post to an existing or new Category Queue](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155063016594/original/FS8wPfJv0ra9CbjnufIbaucaLvlj_uz7eA.png)

**5. Add Posts from the Post Composer (image 16 of 16)**

This screenshot appears in the "5. Add Posts from the Post Composer" section of "Social Planner - Category Queue". For context, this section explains: GHL Customer Care's Category Queue feature helps you automate and repurpose evergreen social content. Group posts under a category, define a recurring publishing schedule, and let the queue cycle through the posts continuously. This article explains how Category Queues work, how to create and manage…. This part of the guide covers 12 fields, listed below.
- Fields: Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, How to Manage a Category Queue, Important Notes, Category Queue Public API, Frequently Asked Questions, Related Articles, Post details, captions, media, and variations, Publishing frequency, Queue time slots, Post order by dragging and dropping items
- Controls: TABLE OF CONTENTS, Key Benefits of Category Queues, Before You Begin, How to Create a Category Queue, Marketing, Social Planner, + New Post, Category Queue, Select a Category, Enable future posts queuing, Prioritize new content, Continue

Full procedure:

1. What Is a Category Queue?
2. Key Benefits of Category Queues
3. Before You Begin
4. How to Create a Category Queue
5. How to Manage a Category Queue
6. Important Notes
7. Category Queue Public API
8. Frequently Asked Questions
9. Related Articles

### **6\. Pause, Resume, or Delete a Queue**

-   Use the status toggle on the **Category Queue** page to pause or resume a queue.
-   Select **Delete** from the **More options** menu to remove a queue that you no longer need.
-   Use **Reset** while editing a queue to discard changes to a queue item and restore its original content.

---

## **Important Notes**

-   Category Queues can include previously published posts assigned to a category. You can also create new posts and add them to the queue.
-   Rescheduling an individual post in a Category Queue is not supported.
-   You cannot reschedule or rearrange posts directly from the Category Queue calendar.
-   Changes made under **Queue preferences** take effect from the next queue cycle.
-   You can pause, resume, or delete a Category Queue from the **Content** tab.
-   To review category and queue status, go to **Marketing > Social Planner > Settings > Categories.** The status column shows whether the queue is active, paused, or in draft.

---

## **Category Queue Public API**

If you want to create or manage Category Queues programmatically for custom workflows, integrations, or automation, you can use the **Category Queue Public API**.

Find the API reference in **Public API Docs → Social Planner → Category Queue**.

Authenticate with your **Location API key** or an **OAuth token**, depending on your integration type.

### **Common Supported Actions**

| Action | Description |
| --- | --- |
| Fetch categories | Fetch available categories and their queue status. |
| Manage Category Queues | Create, list, update, and fetch Category Queues. |
| Manage queue items | Add, update, reset, and delete queue items. |
| View calendar data | View scheduled posts in calendar formats. |
| Advance the queue | Delete the currently active post and schedule the next available post. |

For endpoint details, request and response schemas, and examples, use the official documentation.

---

## **Frequently Asked Questions**

**Q: How do I automatically add future posts to a Category Queue?**

Open **Queue preferences** and enable **Enable future posts queuing**. GHL Customer Care then automatically adds new posts created under that category to the queue.

**Q: How do I publish newly added content before existing queue items?**

Enable **Prioritize new content** under **Queue preferences**. New content is then added to the beginning of the queue.

**Q: Can I change a Category Queue's schedule?**

Yes. Use **Edit queue** to change the publishing frequency or time slots. Use **Reschedule queue** to move the entire queue to a new start date. Rescheduling an individual queue post is not supported.

**Q: How do I add a new post to an existing queue?**

Open the queue and select **New Post**, or select **Add to Queue** from the social post composer and choose the category. You can then drag the post to the preferred position while editing the queue.

**Q: Can I add multiple content variations?**

Yes. Add variations to rotate different versions of the post's content and media.

**Q: Can I change the order of posts later?**

Yes. Select **Edit queue**, then drag and drop the posts into the preferred order.

---

## **Related Articles**

-   [Getting Started - Set Up Social Planner](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/marketing-and-lead-generation/getting-started-setup-social-planner)
-   [Social Planner - Track Social Performance Using Advanced Analytics](https://docs.ghlcustomercare.com/docs/marketing/social-planner/social-planner-track-social-performance-using-advance-analytics)
-   [Social Planner - Discover Trends with Social Listening](https://docs.ghlcustomercare.com/docs/marketing/social-planner/social-planner-discover-trends-with-social-listening)
-   [Social Planner - Link Shortener](https://docs.ghlcustomercare.com/docs/marketing/social-planner/social-planner-link-shortener)
-   [Content AI with Social Planner](https://docs.ghlcustomercare.com/docs/ai-employee/content-ai-in-social-planner/content-ai-with-social-planner)

---

Documentation for GHL Customer Care. Support: support@ghlcustomercare.com