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How to Schedule Community Posts from Social Planner

Schedule your posts in advance for your community groups and channels.

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  1. Key Benefits of Scheduling Community Posts from Social Planner
  2. How to Connect Community Groups in Social Planner
  3. How to Create and Schedule Community Posts
  4. Manage Comments from Social Planner
  5. Important Points to Note

Schedule your posts in advance for your community groups and channels directly from the social planner!

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TABLE OF CONTENTS

Overview of Scheduling Community Posts from Social Planner

Scheduling Community posts from Social Planner allows you to create content in advance and publish it to selected Community channels at the right time. Instead of manually posting inside each Community channel, you can use Social Planner to prepare posts, attach supported media, select the posting user, and schedule content from one centralized workflow.

Community scheduling is useful for announcements, weekly engagement prompts, course updates, event reminders, and other planned content that should appear inside your Community without requiring manual publishing at the exact time.

Key Benefits of Scheduling Community Posts from Social Planner

  • Centralized Planning: Schedule Community content from Social Planner alongside your other planned posts.
  • Scheduled Posting: Plan and schedule your content in advance, ensuring posts go live at the optimal time for each community. This helps maintain engagement and ensures your message reaches members at the best times.
  • Unified Content Management: Track and manage all posts (past and future) from a single interface. View post history, upcoming scheduled posts, and current statuses across all communities for quick adjustments and oversight.

How to Connect Community Groups in Social Planner

To connect Community groups and channels in Social Planner:

  1. Navigate to Marketing > Social Planner > Settings.
    Step 1 of 3: Navigate to Marketing > Social Planner > Settings What this shows Step 1 of 3: Navigate to Marketing > Social Planner > Settings. What this shows Shows where to go for step 1 of 3 in the "How to Connect Community Groups in Social Planner" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 1 of 3 in the "How to Connect Community Groups in Social Planner" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you navigate to Marketing > Social Planner > Settings. The navigation path used here is Marketing > Social Planner > Settings. The next step is to select Communities then click Connect Community. Step 1 of 3Path: Marketing > Social Planner > SettingsImage 1 of 10 Where to goNavigate to Marketing > Social Planner > Settings.
    Buttons and menus referenced MarketingSocial PlannerSettingsCommunitiesConnect Community
    Next stepSelect Communities then click Connect Community.
    All 3 steps in this procedure
    1. Navigate to Marketing > Social Planner > Settings. this image
    2. Select Communities then click Connect Community.
    3. Choose the Community groups you want to make available in Social Planner.
  2. Select Communities then click Connect Community.
    Step 2 of 3: Select Communities then click Connect Community What this shows Step 2 of 3: Select Communities then click Connect Community. What this shows Shows what to choose for step 2 of 3 in the "How to Connect Community Groups in Social Planner" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 2 of 3 in the "How to Connect Community Groups in Social Planner" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you select Communities then click Connect Community. The navigation path used here is Marketing > Social Planner > Settings. The next step is to choose the Community groups you want to make available in Social Planner. Step 2 of 3Path: Marketing > Social Planner > SettingsImage 2 of 10 What to chooseSelect Communities then click Connect Community.
    Buttons and menus referenced CommunitiesConnect CommunityMarketingSocial PlannerSettings
    Next stepChoose the Community groups you want to make available in Social Planner.
    All 3 steps in this procedure
    1. Navigate to Marketing > Social Planner > Settings.
    2. Select Communities then click Connect Community. this image
    3. Choose the Community groups you want to make available in Social Planner.
  3. Choose the Community groups you want to make available in Social Planner.
    Step 3 of 3: Choose the Community groups you want to make available in Social Planner What this shows Step 3 of 3: Choose the Community groups you want to make available in Social Planner. What this shows Shows what to choose for step 3 of 3 in the "How to Connect Community Groups in Social Planner" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 3 of 3 in the "How to Connect Community Groups in Social Planner" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you choose the Community groups you want to make available in Social Planner. The navigation path used here is Marketing > Social Planner > Settings. Step 3 of 3Path: Marketing > Social Planner > SettingsImage 3 of 10 What to chooseChoose the Community groups you want to make available in Social Planner.
    Buttons and menus referenced MarketingSocial PlannerSettingsCommunitiesConnect Community
    All 3 steps in this procedure
    1. Navigate to Marketing > Social Planner > Settings.
    2. Select Communities then click Connect Community.
    3. Choose the Community groups you want to make available in Social Planner. this image
     
Note: Community will only be connected from the respective sub-account inside the Social Planner.

How to Create and Schedule Community Posts

  1. Click + New Post from within the Social Planner.
    Step 1 of 6: Click + New Post from within the Social Planner What this shows Step 1 of 6: Click + New Post from within the Social Planner. What this shows Shows what to click for step 1 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 1 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you click + New Post from within the Social Planner. The next step is to in the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed. Step 1 of 6Image 4 of 10 What to clickClick + New Post from within the Social Planner.
    Buttons and menus referenced +New PostCommunityBothFormat -Images -Video -TitleUserPostSchedule Post
    Next stepIn the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.
    All 6 steps in this procedure
    1. Click + New Post from within the Social Planner. this image
    2. In the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.
    3. Add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.
    4. Fill the mandatory fields such as Title and select the User you want to post as.
    5. Once the post has all information added, click Post then select the option Schedule Post.
    6. Choose the desired date and time then click Schedule Post.

  2. In the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.

    Step 2 of 6: In the channel or account selector, choose the connected Community… What this shows Step 2 of 6: In the channel or account selector, choose the connected Community channels where the post should be published. What this shows Shows what to choose for step 2 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 2 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you in the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed. The next step is to add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds. Step 2 of 6Image 5 of 10 What to chooseIn the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.
    Buttons and menus referenced Community+New PostBothFormat -Images -Video -TitleUserPostSchedule Post
    Next stepAdd your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.
    All 6 steps in this procedure
    1. Click + New Post from within the Social Planner.
    2. In the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed. this image
    3. Add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.
    4. Fill the mandatory fields such as Title and select the User you want to post as.
    5. Once the post has all information added, click Post then select the option Schedule Post.
    6. Choose the desired date and time then click Schedule Post.

  3. Add your content with rich text media:
    Both Format - Image and Video are allowed, 10 Image(s) or Video(s) are allowed.
    Images - The maximum size of the image is 10 MB
    Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.

    Step 3 of 6: Add your content with rich text media: Both Fo rmat - Image and Video… What this shows Step 3 of 6: Add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. What this shows Shows what this covers for step 3 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 3 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds. The next step is to fill the mandatory fields such as Title and select the User you want to post as. Step 3 of 6Image 6 of 10 What this coversAdd your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.
    Buttons and menus referenced BothFormat -Images -Video -+New PostCommunityTitleUserPostSchedule Post
    Next stepFill the mandatory fields such as Title and select the User you want to post as.
    All 6 steps in this procedure
    1. Click + New Post from within the Social Planner.
    2. In the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.
    3. Add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds. this image
    4. Fill the mandatory fields such as Title and select the User you want to post as.
    5. Once the post has all information added, click Post then select the option Schedule Post.
    6. Choose the desired date and time then click Schedule Post.
  4. Fill the mandatory fields such as Title and select the User you want to post as.
    Step 4 of 6: Fill the mandatory fields such as Title and select the User you want… What this shows Step 4 of 6: Fill the mandatory fields such as Title and select the User you want to post as. What this shows Shows what to fill in for step 4 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 4 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you fill the mandatory fields such as Title and select the User you want to post as. The next step is to once the post has all information added, click Post then select the option Schedule Post. Step 4 of 6Image 7 of 10 What to fill inFill the mandatory fields such as Title and select the User you want to post as.
    Buttons and menus referenced TitleUser+New PostCommunityBothFormat -Images -Video -PostSchedule Post
    Next stepOnce the post has all information added, click Post then select the option Schedule Post.
    All 6 steps in this procedure
    1. Click + New Post from within the Social Planner.
    2. In the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.
    3. Add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.
    4. Fill the mandatory fields such as Title and select the User you want to post as. this image
    5. Once the post has all information added, click Post then select the option Schedule Post.
    6. Choose the desired date and time then click Schedule Post.
  5. Once the post has all information added, click Post then select the option Schedule Post.
    Step 5 of 6: Once the post has all information added, click Post then select the… What this shows Step 5 of 6: Once the post has all information added, click Post then select the option Schedule Post. What this shows Shows what to choose for step 5 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 5 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you once the post has all information added, click Post then select the option Schedule Post. The next step is to choose the desired date and time then click Schedule Post. Step 5 of 6Image 8 of 10 What to chooseOnce the post has all information added, click Post then select the option Schedule Post.
    Buttons and menus referenced PostSchedule Post+New PostCommunityBothFormat -Images -Video -TitleUser
    Next stepChoose the desired date and time then click Schedule Post.
    All 6 steps in this procedure
    1. Click + New Post from within the Social Planner.
    2. In the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.
    3. Add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.
    4. Fill the mandatory fields such as Title and select the User you want to post as.
    5. Once the post has all information added, click Post then select the option Schedule Post. this image
    6. Choose the desired date and time then click Schedule Post.
  6. Choose the desired date and time then click Schedule Post.
    Step 6 of 6: Choose the desired date and time then click Schedule Post What this shows Step 6 of 6: Choose the desired date and time then click Schedule Post. What this shows Shows what to choose for step 6 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". This screenshot accompanies step 6 of 6 in the "How to Create and Schedule Community Posts" section of "How to Schedule Community Posts from Social Planner". At this point in the walkthrough you choose the desired date and time then click Schedule Post. Step 6 of 6Image 9 of 10 What to chooseChoose the desired date and time then click Schedule Post.
    Buttons and menus referenced Schedule Post+New PostCommunityBothFormat -Images -Video -TitleUserPost
    All 6 steps in this procedure
    1. Click + New Post from within the Social Planner.
    2. In the channel or account selector, choose the connected Community channels where the post should be published. Select one or multiple Community channels as needed.
    3. Add your content with rich text media: Both Fo rmat - Image and Video are allowed, 10 Image(s) or Video(s) are allowed. Images - The maximum size of the image is 10 MB Video - Maximum size for video is 1 GB and duration minimum of 4 seconds.
    4. Fill the mandatory fields such as Title and select the User you want to post as.
    5. Once the post has all information added, click Post then select the option Schedule Post.
    6. Choose the desired date and time then click Schedule Post. this image
     
Note: Community posting is allowed for CSV and other types of post.

Manage Comments from Social Planner

You can view and reply to comments on Communities posts from within Social Planner. For more information, see Manage Comments in Social Planner.

Manage Comments from Social Planner (image 10 of 10) What this shows You can view and reply to comments on Communities posts from within Social Planner. What this shows Illustrates the "Manage Comments from Social Planner" section of "How to Schedule Community Posts from Social Planner". This screenshot appears in the "Manage Comments from Social Planner" section of "How to Schedule Community Posts from Social Planner". The text alongside this image reads: You can view and reply to comments on Communities posts from within Social Planner. For more information, see Manage Comments in Social Planner. Immediately after, the guide continues: If there are new Channels or changes to Group/Channel details, it will not auto-populate in Social Planner. The user will have to go to Social Planner Settings > Communities to re-sync the groups and channels. In Post Composer area, there…. Image 10 of 10 What this coversYou can view and reply to comments on Communities posts from within Social Planner. For more information, see Manage Comments in Social Planner. Next stepIf there are new Channels or changes to Group/Channel details, it will not auto-populate in Social Planner. The user will have to go to Social Planner Settings > Communities to re-sync the groups and channels. In Post Composer area, there is option to add user on whose name the post will be published. In Social Planner Settings > there will be option to go to Communities > you can select default users who will be used when you create new social post.

Important Points to Note

  • If there are new Channels or changes to Group/Channel details, it will not auto-populate in Social Planner. The user will have to go to Social Planner Settings > Communities to re-sync the groups and channels.
  • In Post Composer area, there is option to add user on whose name the post will be published. In Social Planner Settings > there will be option to go to Communities > you can select default users who will be used when you create new social post.

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