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Ad Manager - Create & Manage Google Ads Offline Conversions

GHL Customer Care's Ad Manager allows you to create, manage, and edit Google Ads offline conversion actions — directly from within the platform. This…

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  1. Key Benefits of Managing Google Ads Offline Conversions in GHL Customer Care Ad Manager
  2. How to Create and Manage Google Ads Offline Conversions in GHL Customer Care Ad Manager
  3. Step 1: Access Ad Manager
  4. Step 2: Open Ad Manager Settings
  5. Step 3: Select Google Ads Conversions
  6. Step 4: Create a New Conversion
  7. Step 5: Enter Conversion Name
  8. Step 6: Choose Conversion Source
  9. Step 7: Set Conversion Count
  10. Step 8: Set Conversion Value
  11. Step 9: Conversion Window
  12. Step 10: Save the Conversion Action
  13. How to Edit or Delete a Conversion
  14. Frequently Asked Questions
  15. Related Articles

GHL Customer Care's Ad Manager allows you to create, manage, and edit Google Ads offline conversion actions — directly from within the platform. This ensures that your offline sales, leads, and actions are properly tracked for better optimisation and reporting. In this article, we’ll cover how to use the Google Ads Conversion Action Flow inside Ad Manager.

Note: Before setting up the conversion actions in GHL Customer Care's Ad Manager, you must have your Google account integrated with GHL Customer Care.

TABLE OF CONTENTS

What is Creating & Managing Google Ads Offline Conversions in GHL Customer Care Ad Manager?

Creating and managing Google Ads offline conversions in GHL Customer Care Ad Manager lets you set up and maintain offline conversion actions directly in GHL Customer Care—without switching to Google Ads. Offline conversions are actions such as qualified leads, booked appointments, or closed deals that occur outside your website or app and help you measure the full customer journey. 

With this feature, you can create, edit, and view Offline Conversion Actions in one place so your Google Ads reporting stays aligned with your GHL Customer Care processes and workflows.

Note: This flow is for Offline Conversion Actions - tracking events like leads, sales, and calls that occur outside your website/app. All conversions created here are automatically available in your Google Ads account and can be used in campaign reporting. Existing Google Ads conversions are automatically imported into this view.

Key Benefits of Managing Google Ads Offline Conversions in GHL Customer Care Ad Manager

  • Seamless Setup: No need to switch to the Google Ads interface—everything is managed within GHL Customer Care.
  • Consistent Tracking: Ensures your Google Ads conversions align with GHL Customer Care workflow events.
  • Time-Saving: Quickly create and manage conversions in just a few clicks.
  • Advanced Reporting: Enables better optimization and attribution for offline conversions.
  • Centralized Management: View and edit all conversion actions (existing and new) in one place.
  • Automatic Sync: Conversions created in GHL Customer Care are instantly available in your connected Google Ads account.

How to Create and Manage Google Ads Offline Conversions in GHL Customer Care Ad Manager

Setting up Google Ads offline conversion actions in GHL Customer Care is straightforward and ensures your campaigns are accurately tracked from the start.

Step 1: Access Ad Manager

  1. Navigate to the Marketing section from the main left-hand menu.
  2. Click on Ad Manager in the top navigation bar. This will take you to the campaign dashboard where your ad tools are located.
Step 1: Access Ad Manager (image 1 of 13) What this shows Navigate to the Marketing section from the main left-hand menu. What this shows Illustrates the "Step 1: Access Ad Manager" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 1: Access Ad Manager" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Navigate to the Marketing section from the main left-hand menu. Click on Ad Manager in the top navigation bar. This will take you to the campaign dashboard where your ad tools are located. Immediately after, the guide continues: In the Ad Manager dashboard, click the gear icon located next to the “Create Campaign” button. This opens the Ad Manager settings where you can configure conversion tracking and platform preferences. Image 1 of 13 Where to goNavigate to the Marketing section from the main left-hand menu. Click on Ad Manager in the top navigation bar. This will take you to the campaign dashboard where your ad tools are located.
Buttons and menus referenced MarketingAd Manager
Next stepIn the Ad Manager dashboard, click the gear icon located next to the “Create Campaign” button. This opens the Ad Manager settings where you can configure conversion tracking and platform preferences.
All 2 steps in this procedure
  1. Navigate to the Marketing section from the main left-hand menu.
  2. Click on Ad Manager in the top navigation bar. This will take you to the campaign dashboard where your ad tools are located.

Step 2: Open Ad Manager Settings

  1. In the Ad Manager dashboard, click the gear icon located next to the “Create Campaign” button.
  2. This opens the Ad Manager settings where you can configure conversion tracking and platform preferences.
Step 2: Open Ad Manager Settings (image 2 of 13) What this shows In the Ad Manager dashboard, click the gear icon located next to the “Create Campaign” button. What this shows Illustrates the "Step 2: Open Ad Manager Settings" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This animation appears in the "Step 2: Open Ad Manager Settings" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: In the Ad Manager dashboard, click the gear icon located next to the “Create Campaign” button. This opens the Ad Manager settings where you can configure conversion tracking and platform preferences. Immediately after, the guide continues: Inside the Ad Manager settings, click on Google Ads under Platform Settings, Switch to the Conversions tab. This view displays all your past synced and newly created Google Ads conversion actions in one list. Image 2 of 13 What to clickIn the Ad Manager dashboard, click the gear icon located next to the “Create Campaign” button. This opens the Ad Manager settings where you can configure conversion tracking and platform preferences.
Buttons and menus referenced gear icon
Next stepInside the Ad Manager settings, click on Google Ads under Platform Settings, Switch to the Conversions tab. This view displays all your past synced and newly created Google Ads conversion actions in one list.
All 2 steps in this procedure
  1. In the Ad Manager dashboard, click the gear icon located next to the “Create Campaign” button.
  2. This opens the Ad Manager settings where you can configure conversion tracking and platform preferences.

Step 3: Select Google Ads Conversions

  1. Inside the Ad Manager settings, click on Google Ads under Platform Settings,
  2. Switch to the Conversions tab. This view displays all your past synced and newly created Google Ads conversion actions in one list.
Step 3: Select Google Ads Conversions (image 3 of 13) What this shows Inside the Ad Manager settings, click on Google Ads under Platform Settings, Switch to the Conversions tab. What this shows Illustrates the "Step 3: Select Google Ads Conversions" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 3: Select Google Ads Conversions" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Inside the Ad Manager settings, click on Google Ads under Platform Settings, Switch to the Conversions tab. This view displays all your past synced and newly created Google Ads conversion actions in one list. Immediately after, the guide continues: Click the “+ Create a new conversion” button in the top-right corner of the Conversions screen. Image 3 of 13 What to clickInside the Ad Manager settings, click on Google Ads under Platform Settings, Switch to the Conversions tab. This view displays all your past synced and newly created Google Ads conversion actions in one list.
Buttons and menus referenced Google AdsConversions
Next stepClick the “+ Create a new conversion” button in the top-right corner of the Conversions screen.
All 2 steps in this procedure
  1. Inside the Ad Manager settings, click on Google Ads under Platform Settings,
  2. Switch to the Conversions tab. This view displays all your past synced and newly created Google Ads conversion actions in one list.

Step 4: Create a New Conversion

  1. Click the “+ Create a new conversion” button in the top-right corner of the Conversions screen. 
Step 4: Create a New Conversion (image 4 of 13) What this shows Click the “+ Create a new conversion” button in the top-right corner of the Conversions screen. What this shows Illustrates the "Step 4: Create a New Conversion" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 4: Create a New Conversion" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Click the “+ Create a new conversion” button in the top-right corner of the Conversions screen. Immediately after, the guide continues: At the top of the form, give your conversion a clear and descriptive name. This helps you easily identify it later in reports and workflows. Example: Qualified Lead - Consultation Booking. Image 4 of 13 What to clickClick the “+ Create a new conversion” button in the top-right corner of the Conversions screen.
Buttons and menus referenced “+ Create a new conversion”
Next stepAt the top of the form, give your conversion a clear and descriptive name. This helps you easily identify it later in reports and workflows. Example: Qualified Lead - Consultation Booking

Step 5: Enter Conversion Name

  • At the top of the form, give your conversion a clear and descriptive name. This helps you easily identify it later in reports and workflows.
    Example:Qualified Lead - Consultation Booking
Step 5: Enter Conversion Name (image 5 of 13) What this shows At the top of the form, give your conversion a clear and descriptive name. What this shows Illustrates the "Step 5: Enter Conversion Name" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 5: Enter Conversion Name" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: At the top of the form, give your conversion a clear and descriptive name. This helps you easily identify it later in reports and workflows. Example: Qualified Lead - Consultation Booking. Immediately after, the guide continues: Select a relevant C onversion Source from the dropdown menu. Options include Converted lead, Qualified lead, Purchase, Signup, and more. Choose the one that best matches the action you’re tracking. Image 5 of 13 What this coversAt the top of the form, give your conversion a clear and descriptive name. This helps you easily identify it later in reports and workflows. Example: Qualified Lead - Consultation Booking Next stepSelect a relevant C onversion Source from the dropdown menu. Options include Converted lead, Qualified lead, Purchase, Signup, and more. Choose the one that best matches the action you’re tracking.

Step 6: Choose Conversion Source

  • Select a relevant  Conversion Source from the dropdown menu.
  • Options include Converted lead, Qualified lead, Purchase, Signup, and more. Choose the one that best matches the action you’re tracking.
Step 6: Choose Conversion Source (image 6 of 13) What this shows Select a relevant C onversion Source from the dropdown menu. What this shows Illustrates the "Step 6: Choose Conversion Source" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 6: Choose Conversion Source" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Select a relevant C onversion Source from the dropdown menu. Options include Converted lead, Qualified lead, Purchase, Signup, and more. Choose the one that best matches the action you’re tracking. Immediately after, the guide continues: Choose how conversions are counted per ad click. Use Many per click for purchases or repeatable actions, or One per click for leads or one-time form submissions to prevent duplicates. Image 6 of 13 What to chooseSelect a relevant C onversion Source from the dropdown menu. Options include Converted lead, Qualified lead, Purchase, Signup, and more. Choose the one that best matches the action you’re tracking.
Buttons and menus referenced Conversion Source
Next stepChoose how conversions are counted per ad click. Use Many per click for purchases or repeatable actions, or One per click for leads or one-time form submissions to prevent duplicates.
All 2 steps in this procedure
  1. Select a relevant C onversion Source from the dropdown menu.
  2. Options include Converted lead, Qualified lead, Purchase, Signup, and more. Choose the one that best matches the action you’re tracking.

Step 7: Set Conversion Count

  • Choose how conversions are counted per ad click.
  • Use Many per click for purchases or repeatable actions, or One per click for leads or one-time form submissions to prevent duplicates.
Step 7: Set Conversion Count (image 7 of 13) What this shows Choose how conversions are counted per ad click. What this shows Illustrates the "Step 7: Set Conversion Count" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 7: Set Conversion Count" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Choose how conversions are counted per ad click. Use Many per click for purchases or repeatable actions, or One per click for leads or one-time form submissions to prevent duplicates. Immediately after, the guide continues: Use same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the…. Image 7 of 13 What to chooseChoose how conversions are counted per ad click. Use Many per click for purchases or repeatable actions, or One per click for leads or one-time form submissions to prevent duplicates.
Buttons and menus referenced Many per clickOne per click
Next stepUse same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the same worth — such as when each lead, booking, or sale contributes consistent revenue. Use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier. Do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS).
All 2 steps in this procedure
  1. Choose how conversions are counted per ad click.
  2. Use Many per click for purchases or repeatable actions, or One per click for leads or one-time form submissions to prevent duplicates.

Step 8: SetConversion Value

  1. Use same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the same worth — such as when each lead, booking, or sale contributes consistent revenue.
    Step 1 of 3: Use same value for each conversion: This option lets you apply a fixed… What this shows Step 1 of 3: Use same value for each conversion: This option lets you apply a fixed monetary value to every conversion. What this shows Shows what to fill in for step 1 of 3 in the "Step 8: Set Conversion Value" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot accompanies step 1 of 3 in the "Step 8: Set Conversion Value" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". At this point in the walkthrough you use same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the same worth — such as when each lead, booking, or sale contributes consistent revenue. The next step is to use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier. Step 1 of 3Image 8 of 13 What to fill inUse same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the same worth — such as when each lead, booking, or sale contributes consistent revenue. Next stepUse different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier.
    All 3 steps in this procedure
    1. Use same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the same worth — such as when each lead, booking, or sale contributes consistent revenue. this image
    2. Use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier.
    3. Do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS).
  2. Use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier.
    Step 2 of 3: Use different value for each conversion: Choose this when each… What this shows Step 2 of 3: Use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. What this shows Shows what to fill in for step 2 of 3 in the "Step 8: Set Conversion Value" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot accompanies step 2 of 3 in the "Step 8: Set Conversion Value" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". At this point in the walkthrough you use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier. The next step is to do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS). Step 2 of 3Image 9 of 13 What to fill inUse different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier. Next stepDo not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS).
    All 3 steps in this procedure
    1. Use same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the same worth — such as when each lead, booking, or sale contributes consistent revenue.
    2. Use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier. this image
    3. Do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS).
  3. Do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS).
    Step 3 of 3: Do not use value for this conversion action: This option tracks… What this shows Step 3 of 3: Do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. What this shows Shows what this covers for step 3 of 3 in the "Step 8: Set Conversion Value" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot accompanies step 3 of 3 in the "Step 8: Set Conversion Value" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". At this point in the walkthrough you do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS). Step 3 of 3Image 10 of 13 What this coversDo not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS).
    All 3 steps in this procedure
    1. Use same value for each conversion: This option lets you apply a fixed monetary value to every conversion. You’ll need to enter a Value (e.g., 50) and select a Currency Code (e.g., USD). It’s ideal when all conversions have roughly the same worth — such as when each lead, booking, or sale contributes consistent revenue.
    2. Use different value for each conversion: Choose this when each conversion might have a different revenue value — for example, sales of varying amounts. You’ll still need to enter a default Value and Currency Code, which will be used if no custom value is provided. To fully utilize this option, custom values must be sent during upload through workflows or other integrations like CRM or Zapier.
    3. Do not use value for this conversion action: This option tracks conversions purely by count, without assigning any monetary value. It disables the value and currency fields, making setup simple. Use this when your goal is to measure user actions like signups or downloads, rather than calculate revenue or return on ad spend (ROAS). this image

Step 9: Conversion Window

  • Conversions can happen some time after an ad click. Choose how long you want to track conversions after someone clicks your ad. You can select a timeframe from the dropdown — such as 30, 60, or 90 days, or set a custom duration.
Step 9: Conversion Window (image 11 of 13) What this shows Conversions can happen some time after an ad click. What this shows Illustrates the "Step 9: Conversion Window" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 9: Conversion Window" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Conversions can happen some time after an ad click. Choose how long you want to track conversions after someone clicks your ad. You can select a timeframe from the dropdown — such as 30, 60, or 90 days, or set a custom duration. Immediately after, the guide continues: Once all fields are filled out, click the Create button to save your new offline conversion action. It will be instantly synced with your connected Google Ads account and available for tracking and reporting. GHL Customer Care will create…. Image 11 of 13 What to chooseConversions can happen some time after an ad click. Choose how long you want to track conversions after someone clicks your ad. You can select a timeframe from the dropdown — such as 30, 60, or 90 days, or set a custom duration. Next stepOnce all fields are filled out, click the Create button to save your new offline conversion action. It will be instantly synced with your connected Google Ads account and available for tracking and reporting. GHL Customer Care will create the conversion action in Google Ads via API - no manual setup needed in Google Ads UI.

Step 10: Save the Conversion Action

  • Once all fields are filled out, click the Create button to save your new offline conversion action. It will be instantly synced with your connected Google Ads account and available for tracking and reporting.
  • GHL Customer Care will create the conversion action in Google Ads via API - no manual setup needed in Google Ads UI.
Step 10: Save the Conversion Action (image 12 of 13) What this shows Once all fields are filled out, click the Create button to save your new offline conversion action. What this shows Illustrates the "Step 10: Save the Conversion Action" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "Step 10: Save the Conversion Action" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Once all fields are filled out, click the Create button to save your new offline conversion action. It will be instantly synced with your connected Google Ads account and available for tracking and reporting. GHL Customer Care will create the conversion action in Google Ads via API - no manual setup…. Immediately after, the guide continues: Note: Attribution model is fixed to Data-driven for offline conversions (per Google Ads guidelines). Image 12 of 13 How to confirmOnce all fields are filled out, click the Create button to save your new offline conversion action. It will be instantly synced with your connected Google Ads account and available for tracking and reporting. GHL Customer Care will create the conversion action in Google Ads via API - no manual setup needed in Google Ads UI.
Buttons and menus referenced Createconversion action in Google Ads via API
Next stepNote: Attribution model is fixed to Data-driven for offline conversions (per Google Ads guidelines).
All 2 steps in this procedure
  1. Once all fields are filled out, click the Create button to save your new offline conversion action. It will be instantly synced with your connected Google Ads account and available for tracking and reporting.
  2. GHL Customer Care will create the conversion action in Google Ads via API - no manual setup needed in Google Ads UI.

How to Edit or Delete a Conversion 

Note: Attribution model is fixed to Data-driven for offline conversions (per Google Ads guidelines).

You can edit or delete any conversion action created via GHL Customer Care:

  1. Click the 3-dot menu next to the conversion.
  2. Choose Edit or Delete.
How to Edit or Delete a Conversion (image 13 of 13) What this shows Click the 3-dot menu next to the conversion. What this shows Illustrates the "How to Edit or Delete a Conversion" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". This screenshot appears in the "How to Edit or Delete a Conversion" section of "Ad Manager - Create & Manage Google Ads Offline Conversions". The text alongside this image reads: Click the 3-dot menu next to the conversion. Choose Edit or Delete. Immediately after, the guide continues: Q. Can I set up website conversion actions with this feature? Image 13 of 13 What to chooseClick the 3-dot menu next to the conversion. Choose Edit or Delete.
Buttons and menus referenced fixed to Data-driveneditdelete3-dot menuEditDelete.
Next stepQ. Can I set up website conversion actions with this feature?
All 2 steps in this procedure
  1. Click the 3-dot menu next to the conversion.
  2. Choose Edit or Delete.

Frequently Asked Questions

Q. Can I set up website conversion actions with this feature?

No. This feature supports only offline conversion actions. Website conversion tracking via Google Tag Manager is planned for a future update.

Q. Will conversions created in GHL Customer Care appear in Google Ads?

Yes. Any conversion action you create in GHL Customer Care is automatically synced to your connected Google Ads account via API.

Q. Can I edit or delete existing Google Ads conversions from GHL Customer Care?

Yes. You can manage both existing and newly created conversion actions directly within the GHL Customer Care Ad Manager.

Q. What types of offline conversions can I track?

You can track events like leads, purchases, form submissions, and other actions that happen outside your website or app—such as phone calls or CRM-updated statuses.

Q. Will changes made in Google Ads reflect in GHL Customer Care?

Yes. All existing conversion actions from your connected Google Ads account are automatically imported and kept in sync.

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