How to Create and Manage Events in GHL Customer Care
Create Ticketed and RSVP events in GHL Customer Care, customize event pages, manage tickets, registrations, check-in, notifications, and attendee checkout.
10 min read2,234 words20 explained imagesUpdated Thu, 3 Sep at 10:09 AM
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GHL Customer Care Events lets you create and manage Ticketed and RSVP events directly inside your sub-account. You can build a public event page, sell tickets, collect registrations, add schedules and speakers, send event notifications, and check in attendees from one place. This article walks you through setting up an event from draft to published status, then managing registrations and attendee check-in after launch.
Events gives businesses and agencies a dedicated way to promote and manage event registrations inside GHL Customer Care. Instead of using a separate event platform, you can create an event, configure ticketing or RSVP registration, customize the public event page, and track attendees from the same sub-account where your contacts, payments, and marketing tools live.
Events are best suited for public-facing experiences that need registration, tickets, schedules, speakers, attendee tracking, or check-in. This is different from Event Calendars, which are designed for calendar-based bookings, and Community Events, which are designed for events hosted inside GHL Customer Care Communities.
Event Types and Locations
Choosing the right event type and location determines how attendees register, whether payment is required, and how they access the event. These settings are selected during event creation, so it is important to choose the format that matches your event before moving into tickets, registration, and publishing.
Category
Option
Description
Best Used For
Event Type
Ticketed
Sell tickets with multiple pricing tiers, including free and paid ticket types. Attendees complete a checkout flow before registration is confirmed.
Paid events, VIP tiers, conferences, workshops, concerts, paid webinars, and events with limited ticket inventory
Event Type
RSVP
Create a free event where guests confirm attendance without a payment step.
Free meetups, community events, weddings, internal events, free webinars, and open-house events
Location Type
In-person
Add a physical address. The public event page displays the location with a map and Get directions link.
Venue-based events, local meetups, conferences, workshops, and live performances
Location Type
Online
Add a session title, meeting URL, optional image, and joining instructions. You can control when the join link becomes visible to registered attendees.
Webinars, virtual workshops, online classes, livestreams, and remote sessions
Imp: You cannot switch between Ticketed and RSVP after creating the event.
How To Setup Events
Proper setup ensures attendees can register successfully, receive the correct event information, and complete checkout or RSVP without confusion. Follow the grouped steps below to create the event, configure event settings, publish the event, manage registrations, and review the attendee experience.
Create a New Event
Creating a new event covers the initial setup details required before the event exists in Draft status. These steps define the event type, public-facing details, timing, location, and organizer information.
Step 1: Navigating to Events
In the left sidebar of your GHL Customer Care sub-account, scroll to Memberships and click Events. The Events dashboard shows all your events with their status, such as Draft, Published, RSVP, or Ticketed.
From the Events dashboard, you can:
Use the Status filter to find events quickly.
Use the search bar to locate an event by name.
Click + Create Event in the top-right corner to start a new event.
Step 1: Navigating to Events (image 1 of 20)What this shows Use the Status filter to find events quickly.What this showsIllustrates the "Step 1: Navigating to Events" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 1: Navigating to Events" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Use the Status filter to find events quickly. Use the search bar to locate an event by name. Click + Create Event in the top-right corner to start a new event. Immediately after, the guide continues: Click + Create Event. You will first be asked to choose how attendees join your event.Image 1 of 20What to clickUse the Status filter to find events quickly. Use the search bar to locate an event by name. Click + Create Event in the top-right corner to start a new event.Next stepClick + Create Event. You will first be asked to choose how attendees join your event.
Step 2: Choose your event type
Click + Create Event. You will first be asked to choose how attendees join your event.
Ticketed: Sell tickets with multiple pricing tiers, including free and paid options. Attendees complete a checkout flow.
RSVP: Create a free event where guests confirm attendance without a payment step.
Step 2: Choose your event type (image 2 of 20)What this shows Ticketed: Sell tickets with multiple pricing tiers, including free and paid options.What this showsIllustrates the "Step 2: Choose your event type" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 2: Choose your event type" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Ticketed: Sell tickets with multiple pricing tiers, including free and paid options. Attendees complete a checkout flow. RSVP: Create a free event where guests confirm attendance without a payment step. Immediately after, the guide continues: Fill in the basic information about your event.Image 2 of 20How to confirmTicketed: Sell tickets with multiple pricing tiers, including free and paid options. Attendees complete a checkout flow. RSVP: Create a free event where guests confirm attendance without a payment step.
Buttons and menus referenced+ Create Event
Next stepFill in the basic information about your event:All 2 steps in this procedure
Ticketed: Sell tickets with multiple pricing tiers, including free and paid options. Attendees complete a checkout flow.
RSVP: Create a free event where guests confirm attendance without a payment step.
Step 3: Add event details
Fill in the basic information about your event:
Event name: Up to 100 characters. This appears as the headline on your public page.
Cover image: PNG, JPG, or GIF. Recommended size is 1920 × 1080 px. Maximum file size is 5 MB.
Short summary: Up to 160 characters. This appears in the hero area of the public page.
Event description: Use the rich text editor to add formatted content, including bold text, lists, links, images, and more.
Step 3: Add event details (image 3 of 20)What this shows Event name: Up to 100 characters.What this showsIllustrates the "Step 3: Add event details" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 3: Add event details" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Event name: Up to 100 characters. This appears as the headline on your public page. Cover image: PNG, JPG, or GIF. Recommended size is 1920 × 1080 px. Maximum file size is 5 MB. Short summary: Up to 160 characters. This appears in the hero area of the public page. Event description: Use the rich…. Immediately after, the guide continues: Set when your event starts and ends.Image 3 of 20What this coversEvent name: Up to 100 characters. This appears as the headline on your public page. Cover image: PNG, JPG, or GIF. Recommended size is 1920 × 1080 px. Maximum file size is 5 MB. Short summary: Up to 160 characters. This appears in the hero area of the public page. Event description: Use the rich text editor to add formatted content, including bold text, lists, links, images, and more.Next stepSet when your event starts and ends:All 4 steps in this procedure
Event name: Up to 100 characters. This appears as the headline on your public page.
Cover image: PNG, JPG, or GIF. Recommended size is 1920 × 1080 px. Maximum file size is 5 MB.
Short summary: Up to 160 characters. This appears in the hero area of the public page.
Event description: Use the rich text editor to add formatted content, including bold text, lists, links, images, and more.
Step 4: Set the date and time
Set when your event starts and ends:
Enter the Start date and Start time.
Enter the End date and End time.
Choose the event Timezone.
Choose the Display format, either 12 hour or 24 hour.
The display format controls how event times appear on the public page.
Step 4: Set the date and time (image 4 of 20)What this shows The display format controls how event times appear on the public page.What this showsIllustrates the "Step 4: Set the date and time" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 4: Set the date and time" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: The display format controls how event times appear on the public page. Immediately after, the guide continues: Note: Ticket sale periods, session times, and coupon active periods use the timezone selected here.Image 4 of 20What this coversThe display format controls how event times appear on the public page.
Buttons and menus referencedStart dateStart timeEnd dateEnd timeTimezoneDisplay format
Next stepNote: Ticket sale periods, session times, and coupon active periods use the timezone selected here.All 4 steps in this procedure
Enter the Start date and Start time.
Enter the End date and End time.
Choose the event Timezone.
Choose the Display format, either 12 hour or 24 hour.
Note: Ticket sale periods, session times, and coupon active periods use the timezone selected here.
Step 5: Set the location
Choose where your event will take place:
In-person: Enter a physical address. A map and Get directions link appear on the public page.
Online: Add a title for the online attendee page, meeting URL, optional image, and short joining instructions.
For online events, configure when the meeting link becomes visible:
Hidden until event starts: The join link is not shown until the event begins. Attendees see that the join link is shared after they register.
Custom schedule: Control exactly when the link appears and disappears using minute-level timing.
Step 5: Set the location (image 5 of 20)What this shows Hidden until event starts: The join link is not shown until the event begins.What this showsIllustrates the "Step 5: Set the location" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 5: Set the location" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Hidden until event starts: The join link is not shown until the event begins. Attendees see that the join link is shared after they register. Custom schedule: Control exactly when the link appears and disappears using minute-level timing. Immediately after, the guide continues: Add organizer details so attendees know who is hosting the event. This information appears in the Hosted by section of the public event page.Image 5 of 20What this coversHidden until event starts: The join link is not shown until the event begins. Attendees see that the join link is shared after they register. Custom schedule: Control exactly when the link appears and disappears using minute-level timing.Next stepAdd organizer details so attendees know who is hosting the event. This information appears in the Hosted by section of the public event page.All 2 steps in this procedure
In-person: Enter a physical address. A map and Get directions link appear on the public page.
Online: Add a title for the online attendee page, meeting URL, optional image, and short joining instructions.
Step 6: Add organizer information
Add organizer details so attendees know who is hosting the event. This information appears in the Hosted by section of the public event page.
Add the following details:
Organizer image: PNG, JPG, or GIF. Recommended size is 400 × 400 px. Maximum file size is 5 MB.
Organizer name: Required.
Email address: Required.
Website URL: Optional.
Phone number: Optional.
Click Create event to save. Your event is now in Draft status and is not visible to the public until published.
Step 6: Add organizer information (image 6 of 20)What this shows Click Create event to save.What this showsIllustrates the "Step 6: Add organizer information" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 6: Add organizer information" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Click Create event to save. Your event is now in Draft status and is not visible to the public until published. Immediately after, the guide continues: After the event is created, the event dashboard lets you configure tickets, coupons, schedules, speakers, public pages, registration settings, notifications, and publishing options. These settings control how attendees register and what….Image 6 of 20How to confirmClick Create event to save. Your event is now in Draft status and is not visible to the public until published.
Buttons and menus referencedHosted by5 MBCreate event
Next stepAfter the event is created, the event dashboard lets you configure tickets, coupons, schedules, speakers, public pages, registration settings, notifications, and publishing options. These settings control how attendees register and what they see before and after checkout.All 5 steps in this procedure
Organizer image: PNG, JPG, or GIF. Recommended size is 400 × 400 px. Maximum file size is 5 MB.
Organizer name: Required.
Email address: Required.
Website URL: Optional.
Phone number: Optional.
Configure the Event
After the event is created, the event dashboard lets you configure tickets, coupons, schedules, speakers, public pages, registration settings, notifications, and publishing options. These settings control how attendees register and what they see before and after checkout.
Step 7: Create ticket types
Go to the Tickets tab and click + Add Ticket Type. For each ticket type, configure:
Ticket name: Up to 100 characters, such as General Admission or VIP.
Pricing method: Choose Fixed price or Free.
Price: Set the ticket price when Fixed price is selected.
Quantity: Set the number of seats available for this ticket type.
Sale period: Set the start and end date/time for when the ticket can be purchased.
You can create as many ticket types as needed and mix free and paid tiers on the same event.
Step 7: Create ticket types (image 7 of 20)What this shows You can create as many ticket types as needed and mix free and paid tiers on the same event.What this showsIllustrates the "Step 7: Create ticket types" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 7: Create ticket types" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: You can create as many ticket types as needed and mix free and paid tiers on the same event. Immediately after, the guide continues: Note: Sale period times use the event timezone. Check the timezone shown at the bottom of the ticket panel.Image 7 of 20What this coversYou can create as many ticket types as needed and mix free and paid tiers on the same event.
Buttons and menus referencedTickets+ Add Ticket Type
Next stepNote: Sale period times use the event timezone. Check the timezone shown at the bottom of the ticket panel.All 5 steps in this procedure
Ticket name: Up to 100 characters, such as General Admission or VIP.
Pricing method: Choose Fixed price or Free.
Price: Set the ticket price when Fixed price is selected.
Quantity: Set the number of seats available for this ticket type.
Sale period: Set the start and end date/time for when the ticket can be purchased.
Step 7: Create ticket types (image 8 of 20)What this shows You can create as many ticket types as needed and mix free and paid tiers on the same event.What this showsIllustrates the "Step 7: Create ticket types" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 7: Create ticket types" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: You can create as many ticket types as needed and mix free and paid tiers on the same event. Immediately after, the guide continues: Note: Sale period times use the event timezone. Check the timezone shown at the bottom of the ticket panel.Image 8 of 20What this coversYou can create as many ticket types as needed and mix free and paid tiers on the same event.
Buttons and menus referencedTickets+ Add Ticket Type
Next stepNote: Sale period times use the event timezone. Check the timezone shown at the bottom of the ticket panel.All 5 steps in this procedure
Ticket name: Up to 100 characters, such as General Admission or VIP.
Pricing method: Choose Fixed price or Free.
Price: Set the ticket price when Fixed price is selected.
Quantity: Set the number of seats available for this ticket type.
Sale period: Set the start and end date/time for when the ticket can be purchased.
Note:Sale period times use the event timezone. Check the timezone shown at the bottom of the ticket panel.
Step 8: Add coupon codes (Optional)
Go to Tickets → Coupon Codes to create discount codes for your event.
Configure the coupon:
Coupon name: Internal label, such as Early Bird.
Coupon code: The code attendees enter at checkout. Type a custom code or click Generate.
Coupon type: Currently supports Percentage coupon.
Discount: Percentage off, such as 20 for 20%.
Active period: Date range during which the code is valid.
Usage limits: Optionally limit total redemptions or restrict the coupon to specific ticket types.
Attendees apply the code by clicking Have a coupon code? on the ticket selection screen.
Step 8: Add coupon codes (Optional) (image 9 of 20)What this shows Attendees apply the code by clicking Have a coupon code?What this showsIllustrates the "Step 8: Add coupon codes (Optional)" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 8: Add coupon codes (Optional)" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Attendees apply the code by clicking Have a coupon code? on the ticket selection screen. Immediately after, the guide continues: Note: Event coupon codes are only for Events and do not apply to other GHL Customer Care products.Image 9 of 20What this coversAttendees apply the code by clicking Have a coupon code? on the ticket selection screen.
Buttons and menus referencedTickets → Coupon Codes
Next stepNote: Event coupon codes are only for Events and do not apply to other GHL Customer Care products.All 6 steps in this procedure
Coupon name: Internal label, such as Early Bird.
Coupon code: The code attendees enter at checkout. Type a custom code or click Generate.
Coupon type: Currently supports Percentage coupon.
Discount: Percentage off, such as 20 for 20%.
Active period: Date range during which the code is valid.
Usage limits: Optionally limit total redemptions or restrict the coupon to specific ticket types.
Note: Event coupon codes are only for Events and do not apply to other GHL Customer Care products.
Step 9: Add schedule and speakers (Optional)
Go to the Schedule tab to build your event agenda.
To add a session, click Add schedule and enter:
Title: For example, Main lecture or Workshop A.
Day and time slot: Must fall within the event window.
Stage / Location: For example, MainStage or Room 2.
Description
Assigned speakers
To add a speaker, click Speakers in the sub-navigation, then click + Add speaker. Add the speaker’s name, tagline, photo, description, keynote status, and social links.
Step 9: Add schedule and speakers (Optional) (image 10 of 20)What this shows To add a speaker, click Speakers in the sub-navigation, then click + Add speaker.What this showsIllustrates the "Step 9: Add schedule and speakers (Optional)" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 9: Add schedule and speakers (Optional)" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: To add a speaker, click Speakers in the sub-navigation, then click + Add speaker. Add the speaker’s name, tagline, photo, description, keynote status, and social links. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Go to the Public pages tab. Three sub-tabs control different parts of the attendee experience.Image 10 of 20What to clickTo add a speaker, click Speakers in the sub-navigation, then click + Add speaker. Add the speaker’s name, tagline, photo, description, keynote status, and social links.
Fields in this part of the guideDescriptionAssigned speakers
Buttons and menus referencedScheduleAdd scheduleDescriptionAssigned speakersSpeakers+ Add speaker
Next stepGo to the Public pages tab. Three sub-tabs control different parts of the attendee experience:All 5 steps in this procedure
Title: For example, Main lecture or Workshop A.
Day and time slot: Must fall within the event window.
Stage / Location: For example, MainStage or Room 2.
Description
Assigned speakers
Step 10: Customize your public event page (image 11 of 20)What this shows To add a speaker, click Speakers in the sub-navigation, then click + Add speaker.What this showsIllustrates the "Step 10: Customize your public event page" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 10: Customize your public event page" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: To add a speaker, click Speakers in the sub-navigation, then click + Add speaker. Add the speaker’s name, tagline, photo, description, keynote status, and social links. Immediately after, the guide continues: Go to the Public pages tab. Three sub-tabs control different parts of the attendee experience.Image 11 of 20What to clickTo add a speaker, click Speakers in the sub-navigation, then click + Add speaker. Add the speaker’s name, tagline, photo, description, keynote status, and social links.
Buttons and menus referencedPublic pages
Next stepGo to the Public pages tab. Three sub-tabs control different parts of the attendee experience:All 3 steps in this procedure
Details: Toggle and reorder page sections, including About this event, Tickets, Schedule, Speakers, Location, Hosted by, and Frequently asked questions. Enable attendee count display if desired.
Schedule: Customize how the schedule appears on the public page.
Checkout: Set the checkout title and form fields. First name, last name, and email are locked as required. Add custom fields and optionally require attendees to accept terms and conditions.
Step 10: Customize your public event page
Go to the Public pages tab. Three sub-tabs control different parts of the attendee experience:
Details: Toggle and reorder page sections, including About this event, Tickets, Schedule, Speakers, Location, Hosted by, and Frequently asked questions. Enable attendee count display if desired.
Schedule: Customize how the schedule appears on the public page.
Checkout: Set the checkout title and form fields. First name, last name, and email are locked as required. Add custom fields and optionally require attendees to accept terms and conditions.
Style changes, such as colors, typography, and template, apply across all three pages. Use the real-time preview on the right side of the editor to review desktop and mobile views.
Step 10: Customize your public event page (image 12 of 20)What this shows Style changes, such as colors, typography, and template, apply across all three pages.What this showsIllustrates the "Step 10: Customize your public event page" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 10: Customize your public event page" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Style changes, such as colors, typography, and template, apply across all three pages. Use the real-time preview on the right side of the editor to review desktop and mobile views. Immediately after, the guide continues: Go to the Settings tab. Under registration settings, configure.Image 12 of 20What this coversStyle changes, such as colors, typography, and template, apply across all three pages. Use the real-time preview on the right side of the editor to review desktop and mobile views.
Buttons and menus referencedPublic pages
Next stepGo to the Settings tab. Under registration settings, configure:All 3 steps in this procedure
Details: Toggle and reorder page sections, including About this event, Tickets, Schedule, Speakers, Location, Hosted by, and Frequently asked questions. Enable attendee count display if desired.
Schedule: Customize how the schedule appears on the public page.
Checkout: Set the checkout title and form fields. First name, last name, and email are locked as required. Add custom fields and optionally require attendees to accept terms and conditions.
Step 11: Configure registration settings and notifications
Go to the Settings tab. Under registration settings, configure:
Deadline: Date and time after which registrations close. By default, this is set to the event start time.
Capacity: Maximum total registrations across all ticket types. Set to 0 for unlimited.
Check-in: QR code check-in is enabled by default for in-person events. Choose which payment statuses allow entry.
Live mode: Turn on before going live. When Live mode is off, the event runs in test mode and no real payments are processed.
Under notification settings, configure:
For organizers: New registration alert and daily summary email.
For attendees: Registration confirmation and reminder email.
Sender settings: From email and From name used on event emails.
Step 11: Configure registration settings and notifications (image 13 of 20)What this shows For organizers: New registration alert and daily summary email.What this showsIllustrates the "Step 11: Configure registration settings and notifications" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 11: Configure registration settings and notifications" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: For organizers: New registration alert and daily summary email. For attendees: Registration confirmation and reminder email. Sender settings: From email and From name used on event emails. Immediately after, the guide continues: Once setup is complete, click Publish event in the top-right corner. Your event goes live with a public URL attendees can visit to register.Image 13 of 20What this coversFor organizers: New registration alert and daily summary email. For attendees: Registration confirmation and reminder email. Sender settings: From email and From name used on event emails.
Buttons and menus referencedSettings
Next stepOnce setup is complete, click Publish event in the top-right corner. Your event goes live with a public URL attendees can visit to register.All 4 steps in this procedure
Deadline: Date and time after which registrations close. By default, this is set to the event start time.
Capacity: Maximum total registrations across all ticket types. Set to 0 for unlimited.
Check-in: QR code check-in is enabled by default for in-person events. Choose which payment statuses allow entry.
Live mode: Turn on before going live. When Live mode is off, the event runs in test mode and no real payments are processed.
Step 12: Publish your event
Once setup is complete, click Publish event in the top-right corner. Your event goes live with a public URL attendees can visit to register.
After publishing, you can:
Share the event link from the three-dot menu.
Duplicate the event for future use.
Unpublish the event to take it offline while preserving registrations.
Archive the event to remove it from the active list while keeping it restorable.
Delete the event permanently.
Step 12: Publish your event (image 14 of 20)What this shows Share the event link from the three-dot menu.What this showsIllustrates the "Step 12: Publish your event" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 12: Publish your event" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Share the event link from the three-dot menu. Duplicate the event for future use. Unpublish the event to take it offline while preserving registrations. Archive the event to remove it from the active list while keeping it restorable. Delete the event permanently. Immediately after, the guide continues: Event management begins after the event is created or published. These controls help organizers monitor registrations, add attendees, process refunds, check in guests, share the event, duplicate the setup, or remove the event when needed.Image 14 of 20What this coversShare the event link from the three-dot menu. Duplicate the event for future use. Unpublish the event to take it offline while preserving registrations. Archive the event to remove it from the active list while keeping it restorable. Delete the event permanently.
Buttons and menus referencedPublish event
Next stepEvent management begins after the event is created or published. These controls help organizers monitor registrations, add attendees, process refunds, check in guests, share the event, duplicate the setup, or remove the event when needed.All 5 steps in this procedure
Share the event link from the three-dot menu.
Duplicate the event for future use.
Unpublish the event to take it offline while preserving registrations.
Archive the event to remove it from the active list while keeping it restorable.
Delete the event permanently.
Manage the Event
Event management begins after the event is created or published. These controls help organizers monitor registrations, add attendees, process refunds, check in guests, share the event, duplicate the setup, or remove the event when needed.
Step 13: Manage registrations and check in attendees
Once your event is live, use the following tabs to manage attendees:
Registrations tab: View registrants, total tickets issued, revenue, and refunded registrations. Search by name or email, filter by status or date range, and manually add attendees with the Add Attendee button.
Check-in tab: Use QR code scanning to check attendees in at the venue in real time. Only registrants with an allowed payment status, such as Succeeded, can be checked in.
Step 13: Manage registrations and check in attendees (image 15 of 20)What this shows Registrations tab: View registrants, total tickets issued, revenue, and refunded registrations.What this showsIllustrates the "Step 13: Manage registrations and check in attendees" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Step 13: Manage registrations and check in attendees" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Registrations tab: View registrants, total tickets issued, revenue, and refunded registrations. Search by name or email, filter by status or date range, and manually add attendees with the Add Attendee button. Check-in tab: Use QR code scanning to check attendees in at the venue in real time. Only…. Immediately after, the guide continues: The attendee experience starts on the public event page and continues through a dedicated full-page checkout. The expanded layout provides more space for ticket selection, attendee information, billing details, and payment when required.Image 15 of 20What this coversRegistrations tab: View registrants, total tickets issued, revenue, and refunded registrations. Search by name or email, filter by status or date range, and manually add attendees with the Add Attendee button. Check-in tab: Use QR code scanning to check attendees in at the venue in real time. Only registrants with an allowed payment status, such as Succeeded, can be checked in.
Buttons and menus referencedAdd Attendee
Next stepThe attendee experience starts on the public event page and continues through a dedicated full-page checkout. The expanded layout provides more space for ticket selection, attendee information, billing details, and payment when required.All 2 steps in this procedure
Registrations tab: View registrants, total tickets issued, revenue, and refunded registrations. Search by name or email, filter by status or date range, and manually add attendees with the Add Attendee button.
Check-in tab: Use QR code scanning to check attendees in at the venue in real time. Only registrants with an allowed payment status, such as Succeeded, can be checked in.
Attendee Experience
The attendee experience starts on the public event page and continues through a dedicated full-page checkout. The expanded layout provides more space for ticket selection, attendee information, billing details, and payment when required.
Selecting Tickets
Attendees choose their ticket type and quantity. They can enter a coupon code for a discount, and the order summary updates in real time.
Attendee Experience (image 16 of 20)What this shows Attendees choose their ticket type and quantity.What this showsIllustrates the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Attendees choose their ticket type and quantity. They can enter a coupon code for a discount, and the order summary updates in real time. Immediately after, the guide continues: After selecting tickets, attendees continue through the required checkout steps. Depending on the ticket and event configuration, they provide attendee details, billing information, and payment information.Image 16 of 20What to fill inAttendees choose their ticket type and quantity. They can enter a coupon code for a discount, and the order summary updates in real time.
Buttons and menus referencedSelecting TicketsCheckout and PaymentCheck-in by Scanning QR Code
Next stepAfter selecting tickets, attendees continue through the required checkout steps. Depending on the ticket and event configuration, they provide attendee details, billing information, and payment information.
Checkout and Payment
After selecting tickets, attendees continue through the required checkout steps. Depending on the ticket and event configuration, they provide attendee details, billing information, and payment information.
Event details and the order summary remain available throughout the checkout journey, allowing attendees to review their selections without leaving the flow.
Attendee Experience (image 17 of 20)What this shows Event details and the order summary remain available throughout the checkout journey, allowing attendees to review their selections…What this showsIllustrates the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: Event details and the order summary remain available throughout the checkout journey, allowing attendees to review their selections without leaving the flow. Immediately after, the guide continues: After completing the required checkout steps, attendees continue to the confirmation step.Image 17 of 20What this coversEvent details and the order summary remain available throughout the checkout journey, allowing attendees to review their selections without leaving the flow.
Buttons and menus referencedSelecting TicketsCheckout and PaymentCheck-in by Scanning QR Code
Next stepAfter completing the required checkout steps, attendees continue to the confirmation step.
After completing the required checkout steps, attendees continue to the confirmation step.
Attendee Experience (image 18 of 20)What this shows After completing the required checkout steps, attendees continue to the confirmation step.What this showsIllustrates the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care".This animation appears in the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: After completing the required checkout steps, attendees continue to the confirmation step. Immediately after, the guide continues: You can scan the QR code and check-in from mobile.Image 18 of 20What this coversAfter completing the required checkout steps, attendees continue to the confirmation step.
Buttons and menus referencedSelecting TicketsCheckout and PaymentCheck-in by Scanning QR Code
Next stepYou can scan the QR code and check-in from mobile.
Check-in by Scanning QR Code
You can scan the QR code and check-in from mobile.
Attendee Experience (image 19 of 20)What this shows You can scan the QR code and check-in from mobile.What this showsIllustrates the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Attendee Experience" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: You can scan the QR code and check-in from mobile. Immediately after, the guide continues: Notifications keep attendees and organizers informed before and after registration. They help reduce missed registrations, improve attendance, and give organizers visibility into event activity. The daily summary email is sent at 9:00 AM….Image 19 of 20What this coversYou can scan the QR code and check-in from mobile.
Buttons and menus referencedSelecting TicketsCheckout and PaymentCheck-in by Scanning QR Code
Next stepNotifications keep attendees and organizers informed before and after registration. They help reduce missed registrations, improve attendance, and give organizers visibility into event activity. The daily summary email is sent at 9:00 AM in the event timezone.
Event Notifications
Notifications keep attendees and organizers informed before and after registration. They help reduce missed registrations, improve attendance, and give organizers visibility into event activity. The daily summary email is sent at 9:00 AM in the event timezone.
Event notification settings include:
For attendees: Registration confirmation and event reminder emails.
For organizers: New registration alerts and daily summary emails.
Sender settings: From email and From name used for event-related emails.
Event Notifications (image 20 of 20)What this shows For attendees: Registration confirmation and event reminder emails.What this showsIllustrates the "Event Notifications" section of "How to Create and Manage Events in GHL Customer Care".This screenshot appears in the "Event Notifications" section of "How to Create and Manage Events in GHL Customer Care". The text alongside this image reads: For attendees: Registration confirmation and event reminder emails. For organizers: New registration alerts and daily summary emails. Sender settings: From email and From name used for event-related emails. Immediately after, the guide continues: Q: Can I switch an event from Ticketed to RSVP after creating it? No. Ticketed and RSVP event types cannot be switched after the event is created. If you selected the wrong type, create a new event with the correct type.Image 20 of 20What this coversFor attendees: Registration confirmation and event reminder emails. For organizers: New registration alerts and daily summary emails. Sender settings: From email and From name used for event-related emails.Next stepQ: Can I switch an event from Ticketed to RSVP after creating it? No. Ticketed and RSVP event types cannot be switched after the event is created. If you selected the wrong type, create a new event with the correct type.All 3 steps in this procedure
For attendees: Registration confirmation and event reminder emails.
For organizers: New registration alerts and daily summary emails.
Sender settings: From email and From name used for event-related emails.
Frequently Asked Questions
Q: Can I switch an event from Ticketed to RSVP after creating it? No. Ticketed and RSVP event types cannot be switched after the event is created. If you selected the wrong type, create a new event with the correct type.
Q: Can I offer free and paid tickets on the same event? Yes. Ticketed events can include both free and paid ticket types.
Q: Can I control when an online event link is visible? Yes. You can keep the join link hidden until the event starts or use a custom schedule to control when it appears and disappears.
Q: How do refunds work for event tickets? Refunds are initiated by the organizer from the Registrations tab. Attendees cannot request refunds directly through the event platform. Refund timelines follow standard payment processor windows.
Q: Does canceling or unpublishing an event automatically refund attendees? No. Canceling or unpublishing an event does not automatically trigger refunds. Organizers must process refunds manually from the Registrations tab.
Q: How do organizer payouts work? Ticket revenue is processed through the connected payment provider, such as Stripe. Payout timing follows the schedule set in that provider’s account. GHL Customer Care does not charge additional platform fees on top of standard credit card processing charges.
Q: Can attendees transfer tickets to someone else? There is no self-serve ticket transfer option for attendees. If a ticket needs to be transferred, the organizer must manually update the attendee details in the Registrations tab or cancel the original registration and manually add the new attendee.
Q: Can staff manually add attendees? Yes. Use the Add Attendee button from the Registrations tab to manually add someone without requiring them to complete public checkout.
Events gives businesses and agencies a dedicated way to promote and manage event registrations inside GHL Customer Care. Instead of using a separate event platform, you can create an event, configure ticketing or RSVP registration, customize the public event page, and track attendees from the same sub-account where your contacts, payments, and marketing tools live. Events are best suited for public-facing experiences that need registration, tickets, schedules, speakers, attendee tracking, or check-in. This is different from Event Calendars, which are designed for calendar-based bookings, and Community Events, which are designed for events hosted inside GHL Customer Care Communities.
